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Vitality Care and Support Services has a Review Score of 8.5 (8.500) out of 10, based on 3 reviews in the last 2 years. Over all time Vitality Care and Support Services has 4 reviews.
Review from M P (Friend of Client) assisted by family/friend published on 14 November 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Nadene Davis, Director of Care at Vitality Care and Support Services
At times we do have calls which are late due to unforeseen circumstances, we always try our best to adhere to client call times most of the time, unfortunately sometimes this is not always possible. We will use your feedback constructively. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ian C (Son of Client) published on 20 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nadene Davis, Director of Care at Vitality Care and Support Services
Just want to say it was a real pleasure to provide our services to you and for your mother, thank you from all at Vitality Care for taking the time out to leave us a review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M P (Client) published on 11 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nadene Davis, Director of Care at Vitality Care and Support Services
Thank you and we are very pleased to have received your honest reviews.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carol A (Daughter of Client) published on 5 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.5 (8.500) out of 10 for Vitality Care and Support Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Vitality Care and Support Services is calculated as follows: ( (10 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Vitality Care and Support Services is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Aug 2020
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vitality Care and Support Services to verify any information. View our terms and conditions. Vitality Care and Support Services has a Basic Service – more info.
