What Type of Services does Bluebird Care Cambridge, South Cambs & Huntingdonshire offer?

Bluebird Care Cambridge, South Cambs & Huntingdonshire offers Home Care.

How many Carers does Bluebird Care Cambridge, South Cambs & Huntingdonshire employ?

Bluebird Care Cambridge, South Cambs & Huntingdonshire employs 50 carers.

Bluebird Care Cambridge, South Cambs & Huntingdonshire, East & West Suites, Avro House, 49 Lancaster Way, Ely, Cambridgeshire CB6 3NW

Review from Judith A (Partner of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience

We are pleased with the care given on the social level that is needed. The Bluebird ladies are very sociable and easy to get along with. The timing is sometimes a bit out but that is OK, they have to get here and traffic, etc can be a problem. They are easy to chat with and good company.

Reply from Emily Orbell, Marketing Manager at Bluebird Care Cambridge, South Cambs & Huntingdonshire

Thank you so much for your kind words and for taking the time to leave a review. At Bluebird Care, we pride ourselves on providing the level of home care that we would want for our own loved ones. We have passed your kind comments on to our care and office teams, on behalf of all of the team it is a pleasure to continue to support you. We wish you all the best.

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Review from V S (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience

My dad and mum have been with Bluebird Care recently in the last few months. Bluebird visit every morning and evening. Also at lunchtime at weekends. They both get on well with all the staff who visit. The carers are efficient, caring and kind.

Reply from Emily Orbell, Operations Manager at Bluebird Care Cambridge, South Cambs & Huntingdonshire

Thank you so much for your kind words and this wonderful review. At Bluebird Care, we pride ourselves on providing the level of home care that we would want for our own loved ones. I am so pleased you and your parents have had such a positive experience. We have passed your kind comments on to our care and office teams, on behalf of all of the team it is a pleasure to support your parents.

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Review from Liz T (Daughter of Client) published on 18 March 2023
Submitted via Website • Report

Overall Experience

We employed Bluebird Care to help our father back in April 2022. Thank goodness! They have been wonderful throughout, providing gentle, loving care for Dad for his last months. Ensuring he was as comfortable as possible and that the family were always kept informed of how he was doing and if he needed

anything additional. It was sometimes a really difficult situation for the team as Dad was at times quite unwell but they were always cheerful and professional. As a family, they all meant the world to us. Thanks go to all of the carers, you were fab!
The day that Dad died, two carers were amazing and in those circumstances, helped to make it the best day for him that it could have been, they were also a great support to us and we will always be grateful. Dad was really fond of the whole team and I know they were of him too. Thanks to you all.

Reply from Emily Orbell, Operations and Marketing Manager at Bluebird Care Cambridge, South Cambs & Huntingdonshire

Thank you for your wonderful review. We are always striving to be the very best at what we do, and this feedback is so valuable to us. We have passed your kind words onto our care team who helped to support your dad. On behalf of the team, it was an absolute pleasure to support your dad. We wish you and your family all the best.

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Review from S C (Daughter of Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience

We have been very happy with Bluebird. The carers were cheerful and positive - always careful and gentle. My mother, who was sore and anxious, quickly began to look forward to their visits and enjoyed them, and she became comfortable again and much more confident. She hated being dependent and ill in

her extreme old age. The kindness and care of Bluebird's carers turned her experience around and gave her positive pleasure and relaxation. The quality of care she received really did transform the final year of her life.
I should add that the experienced, tactful and practical help I got from the carers made what would have been difficult into something much more fun. They kept an eye on supplies, explained various bits of equipment and helped me keep control. Their comments enabled me to judge whether I needed to call others in, such as nurses or not. Really wonderful service from Bluebird. Thank you.

Reply from Carolyn Dailey, Principal Director at Bluebird Care Cambridge, South Cambs & Huntingdonshire

Thank you so much for the lovely review. We are always striving to be the very best at what we do, and this feedback is so valuable to us. On behalf of all the team, it has been an absolute pleasure in supporting your mother, and we hope for the very best for you all in the future. Take care.

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Review from Paul B (Son of Client) published on 3 January 2022
Submitted via Website • Report

Overall Experience

My sister and I were apprehensive about using carers for our mother. We had an unsuccessful experience with a live-in carer so did not know how this would work out. All of the team at Bluebird alongside the deputy manager were so helpful, professional and respectful. Any issues were clearly and quickly

communicated which gave us peace of mind. Our mums quality of life has been improved by Bluebird and for that, we will always be very grateful. Thank you to all the team xx

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Review from Beryl M (Daughter of Client) published on 10 December 2021
Submitted via Website • Report

Overall Experience

We have been using care from Bluebird Care for many years looking after my Mum who is now 100 years of age.
During the past few weeks, my mother has been very poorly and Bluebird has added additional visits to help her over these past few weeks. She has now made a partial recovery but is very grateful

for the care she is receiving.
Bluebird Care contact me whenever there is a problem or a concern with my Mum so I can live life knowing that if there is anything to worry about I will be contacted immediately.
Bluebird is a very professional company and staff are very dedicated to helping their clients.

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Review from Rachel H (Daughter of Client) published on 28 June 2021
Submitted via Website • Report

Overall Experience

Having met a wide range of care staff during my many years as a Community Nurse, I was nervous about employing carers for Mum. But I needn't have worried: from my first contact with Bluebird's office to the final visit from a carer, I was most impressed with the service.
During the few weeks she was

on the books before needing full-time Residential care, Mum found the carers to be kind, efficient and flexible. I was kept informed of any problems and the staff stepped in when I had to ask for additional visits at the end of the contract.

Reply from Keith Dailey, Director at Bluebird Care Cambridge, South Cambs & Huntingdonshire

Dear Rachel, thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

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Review from B C (Daughter of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience

A fantastic service, from the carers that attend to mum to the team that we talk with when we need to amend something. We have used other local companies that just don’t compare, Bluebird Care Cambridge and South Cambs are professional and always support us all as a family. Just the best.

Reply from Keith Dailey, Director at Bluebird Care Cambridge, South Cambs & Huntingdonshire

Thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day.

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Review from Wendy N (Power of Attorney of Client) published on 31 March 2021
Submitted via Website • Report

Overall Experience

Having used several care companies, this is the best one for Cambridge in my view. Office staff are organised, professional and responsive. Care staff engage with those they are caring for, work hard and arrive on time. They may seem simple and obvious things but this can lack in many care providers

in my previous experience. This is a difficult job done well. I would happily recommend this care company and will be using them again.

Reply from Keith Dailey, Director at Bluebird Care Cambridge, South Cambs & Huntingdonshire

Thank you for taking the time to complete this review and for the praise and recognition for both the office and field teams. It is fantastic to hear that the focus we have on delivering the "little things" and ensuring every customer is supported in an individual and personalised way is more than just words but is the ethos and culture of Bluebird Care Cambridge.
Thank you for the opportunity to continue supporting your family.

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Review from Diane B (Daughter of Client) published on 5 October 2018
Submitted via Website • Report

Overall Experience

My mum has been with Bluebird Care for one year since her husband passed away. She gets on well with all the staff who visit her four times a day. In general, the girls are efficient and caring and I am glad we found this company in difficult times.

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Review from Keith H (Husband of Client) published on 24 September 2018
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Overall Experience

My wife has Parkinson’s and Lewy Body Dementia. We use Bluebird Cambridge for regular companionship care, two or three times a week, and live in care for seven days per month. The Bluebird team all have a wonderful aptitude to care and it is obvious the training is thorough and consistent. I am very

confident to leave my lovely wife in the team’s competent and professional hands. More importantly, my wife enjoys the company of all the team.

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Review from Alison T (Daughter of Client) published on 21 September 2018
Submitted via Website • Report

Overall Experience

My mother has been receiving care visits from Bluebird Care since 2016. I have always found the care workers to be very caring, friendly, respectful, hard-working and trustworthy.
The company is very flexible and the management and staff go out of their way to provide the service that has been asked

of them. My parents have used other care providers in the past, but none have been anywhere near as good as Bluebird Care.

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Review from Issy H (Daughter of Client) published on 21 September 2018
Submitted via Website • Report

Overall Experience

The carer who visits mum is more of a companion, as mum is now in a nursing home. Whilst unable to walk far unaided, she is mentally fairly healthly and her companion takes her out once a month. A visit to a national trust property, a church, or a garden centre often takes place. It is a significant

effort to get mum out, use the wheelchair and assist to her personal care needs. All of this is done with thought and care. Mum always enjoys her time with the carer. Highly recommended.

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Review from John S (Son of Client) published on 20 September 2018
Submitted via Website • Report

Overall Experience

The service that mother receives is excellent, the live-in carers have been good to excellent. The care team are mostly very good.

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Review from Sally (Daughter of Client) published on 20 September 2018
Submitted via Website • Report

Overall Experience

Bluebird have been caring for my mother for the past 10 months. She lives with me and has early dementia. The care received from the carers is excellent, kind, compassionate and efficient and also of great support to me. She can be difficult at times but they handle each day with great compassion and

professionalism.

All the administration when first registering my mother was very thorough and efficient and has continued to be so. Lines of communication are good and any queries or concerns are dealt with quickly. The team who care for my mother are a real life-line for me and I look forward to seeing them each day. I would definitely recommend Bluebird to anyone looking for care and support

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Review from Judith L (Daughter of Client) published on 20 September 2018
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Overall Experience

High standard of communication with me is extremely helpful.

When phoning the office it is very efficient and questions answered quickly.

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Review from Rosemary K (Client) assisted by family/friend published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience

The level of the care package is most satisfactory.
The carers turn up punctually.

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Review from Clare B (Granddaughter of Client) published on 27 July 2018
Submitted via Website • Report

Overall Experience

I am incredibly grateful to Bluebird Care for the care that they gave to my grandmother over the past eighteen months. They delivered care of the highest standard with professionalism and genuine compassion. My grandmother's dementia often led to very challenging behaviour but not once did they waiver

in ensuring that she was safe and well looked after. My gran was always treated with respect and dignity and they were also a great source of support to me when I was finding things difficult. They went above and beyond on numerous occasions and are very easy to communicate with. I would not hesitate to recommend Bluebird Care (Cambridge and South Cambs) - I can't imagine what the past few years would have been like without them.

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