Bluebird Care Cambridge, South Cambs & Huntingdonshire

East & West Suites, Avro House, 49 Lancaster Way, Ely CB6 3NW
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8.4 18 Reviews
  • Bluebird Care Cambridge, South Cambs & Huntingdonshire, Ely
Bluebird Care Cambridge, South Cambs & Huntingdonshire provides care and support throughout Cambridge and South Cambridgeshire.

They pride themselves on providing a high-quality and personalised service tailored to each customer's needs and preferences so that they can remain independent and safe in their own homes. Above all, they aim to brighten their customers' lives and bring a smile to their faces.

The Bluebird Care team aims to provide the highest possible level of customer service which is delivered with warmth, compassion and dignity, treating customers as though they were part of their own family. They recognise that often immediate family and friends also require considerable emotional support when finding first-class care for their loved ones.

They offer a highly responsive and flexible service, offering anything from a 30-minute visit to 24/7 live-in care. Some customers may want short-term help following an illness, hospitalisation or because their informal carer is having a break, whilst other customers want long-term care and support.

Bluebird Care provides support to people living with a variety of conditions including all forms of dementia, Parkinson's Disease, Multiple Sclerosis, physical disabilities, mild learning disabilities and those requiring stroke care, palliative care, stoma/catheter care, respite care, or simply a little bit of help around the house and companionship.

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Care Provided by Bluebird Care Cambridge, South Cambs & Huntingdonshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Carolyn & Keith Dailey (Franchise Owner/Principle Directors)

Funding & Fees Guide for Bluebird Care Cambridge, South Cambs & Huntingdonshire

  • Prices

  • Our care packages start from 2 hours a week through 24/7 live-in care.
    Please contact us for a free, no-obligation quote.

Bluebird Care Cambridge, South Cambs & Huntingdonshire Reviews (18)

8.4

Bluebird Care Cambridge, South Cambs & Huntingdonshire has a Review Score of 8.4 (8.409) out of 10, based on 2 reviews in the last 2 years. Over all time Bluebird Care Cambridge, South Cambs & Huntingdonshire has 18 reviews.

Overall Experience

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Review from Judith A (Partner of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with the care given on the social level that is needed. The Bluebird ladies are very sociable and easy to get along with. The timing is sometimes a bit out but that is OK, they have to get here and traffic, etc can be a problem. They are easy to chat with and good company.

Reply from Emily Orbell, Marketing Manager at Bluebird Care Cambridge, South Cambs & Huntingdonshire

Thank you so much for your kind words and for taking the time to leave a review. At Bluebird Care, we pride ourselves on providing the level of home care that we would want for our own loved ones. We have passed your kind comments on to our care and office teams, on behalf of all of the team it is a pleasure to continue to support you. We wish you all the best.


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Review from V S (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and mum have been with Bluebird Care recently in the last few months. Bluebird visit every morning and evening. Also at lunchtime at weekends. They both get on well with all the staff who visit. The carers are efficient, caring and kind.

Reply from Emily Orbell, Operations Manager at Bluebird Care Cambridge, South Cambs & Huntingdonshire

Thank you so much for your kind words and this wonderful review. At Bluebird Care, we pride ourselves on providing the level of home care that we would want for our own loved ones. I am so pleased you and your parents have had such a positive experience. We have passed your kind comments on to our care and office teams, on behalf of all of the team it is a pleasure to support your parents.


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Review from Liz T (Daughter of Client) published on 18 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We employed Bluebird Care to help our father back in April 2022. Thank goodness! They have been wonderful throughout, providing gentle, loving care for Dad for his last months. Ensuring he was as comfortable as possible and that the family were always kept informed of how he was doing and if he needed
anything additional. It was sometimes a really difficult situation for the team as Dad was at times quite unwell but they were always cheerful and professional. As a family, they all meant the world to us. Thanks go to all of the carers, you were fab!
The day that Dad died, two carers were amazing and in those circumstances, helped to make it the best day for him that it could have been, they were also a great support to us and we will always be grateful. Dad was really fond of the whole team and I know they were of him too. Thanks to you all.

Reply from Emily Orbell, Operations and Marketing Manager at Bluebird Care Cambridge, South Cambs & Huntingdonshire

Thank you for your wonderful review. We are always striving to be the very best at what we do, and this feedback is so valuable to us. We have passed your kind words onto our care team who helped to support your dad. On behalf of the team, it was an absolute pleasure to support your dad. We wish you and your family all the best.


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Review from S C (Daughter of Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with Bluebird. The carers were cheerful and positive - always careful and gentle. My mother, who was sore and anxious, quickly began to look forward to their visits and enjoyed them, and she became comfortable again and much more confident. She hated being dependent and ill in
her extreme old age. The kindness and care of Bluebird's carers turned her experience around and gave her positive pleasure and relaxation. The quality of care she received really did transform the final year of her life.
I should add that the experienced, tactful and practical help I got from the carers made what would have been difficult into something much more fun. They kept an eye on supplies, explained various bits of equipment and helped me keep control. Their comments enabled me to judge whether I needed to call others in, such as nurses or not. Really wonderful service from Bluebird. Thank you.

Reply from Carolyn Dailey, Principal Director at Bluebird Care Cambridge, South Cambs & Huntingdonshire

Thank you so much for the lovely review. We are always striving to be the very best at what we do, and this feedback is so valuable to us. On behalf of all the team, it has been an absolute pleasure in supporting your mother, and we hope for the very best for you all in the future. Take care.


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Review from Paul B (Son of Client) published on 3 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were apprehensive about using carers for our mother. We had an unsuccessful experience with a live-in carer so did not know how this would work out. All of the team at Bluebird alongside the deputy manager were so helpful, professional and respectful. Any issues were clearly and quickly
communicated which gave us peace of mind. Our mums quality of life has been improved by Bluebird and for that, we will always be very grateful. Thank you to all the team xx

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Review from Beryl M (Daughter of Client) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using care from Bluebird Care for many years looking after my Mum who is now 100 years of age.
During the past few weeks, my mother has been very poorly and Bluebird has added additional visits to help her over these past few weeks. She has now made a partial recovery but is very grateful
for the care she is receiving.
Bluebird Care contact me whenever there is a problem or a concern with my Mum so I can live life knowing that if there is anything to worry about I will be contacted immediately.
Bluebird is a very professional company and staff are very dedicated to helping their clients.

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Review from Rachel H (Daughter of Client) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having met a wide range of care staff during my many years as a Community Nurse, I was nervous about employing carers for Mum. But I needn't have worried: from my first contact with Bluebird's office to the final visit from a carer, I was most impressed with the service.
During the few weeks she was
on the books before needing full-time Residential care, Mum found the carers to be kind, efficient and flexible. I was kept informed of any problems and the staff stepped in when I had to ask for additional visits at the end of the contract.

Reply from Keith Dailey, Director at Bluebird Care Cambridge, South Cambs & Huntingdonshire

Dear Rachel, thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


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Review from B C (Daughter of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic service, from the carers that attend to mum to the team that we talk with when we need to amend something. We have used other local companies that just don’t compare, Bluebird Care Cambridge and South Cambs are professional and always support us all as a family. Just the best.

Reply from Keith Dailey, Director at Bluebird Care Cambridge, South Cambs & Huntingdonshire

Thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day.


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Review from Wendy N (Power of Attorney of Client) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used several care companies, this is the best one for Cambridge in my view. Office staff are organised, professional and responsive. Care staff engage with those they are caring for, work hard and arrive on time. They may seem simple and obvious things but this can lack in many care providers
in my previous experience. This is a difficult job done well. I would happily recommend this care company and will be using them again.

Reply from Keith Dailey, Director at Bluebird Care Cambridge, South Cambs & Huntingdonshire

Thank you for taking the time to complete this review and for the praise and recognition for both the office and field teams. It is fantastic to hear that the focus we have on delivering the "little things" and ensuring every customer is supported in an individual and personalised way is more than just words but is the ethos and culture of Bluebird Care Cambridge.
Thank you for the opportunity to continue supporting your family.


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Review from Diane B (Daughter of Client) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been with Bluebird Care for one year since her husband passed away. She gets on well with all the staff who visit her four times a day. In general, the girls are efficient and caring and I am glad we found this company in difficult times.

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Review from Keith H (Husband of Client) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Parkinson’s and Lewy Body Dementia. We use Bluebird Cambridge for regular companionship care, two or three times a week, and live in care for seven days per month. The Bluebird team all have a wonderful aptitude to care and it is obvious the training is thorough and consistent. I am very
confident to leave my lovely wife in the team’s competent and professional hands. More importantly, my wife enjoys the company of all the team.

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Review from Alison T (Daughter of Client) published on 21 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care visits from Bluebird Care since 2016. I have always found the care workers to be very caring, friendly, respectful, hard-working and trustworthy.
The company is very flexible and the management and staff go out of their way to provide the service that has been asked
of them. My parents have used other care providers in the past, but none have been anywhere near as good as Bluebird Care.

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Review from Issy H (Daughter of Client) published on 21 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who visits mum is more of a companion, as mum is now in a nursing home. Whilst unable to walk far unaided, she is mentally fairly healthly and her companion takes her out once a month. A visit to a national trust property, a church, or a garden centre often takes place. It is a significant
effort to get mum out, use the wheelchair and assist to her personal care needs. All of this is done with thought and care. Mum always enjoys her time with the carer. Highly recommended.

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Review from John S (Son of Client) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that mother receives is excellent, the live-in carers have been good to excellent. The care team are mostly very good.

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Review from Sally (Daughter of Client) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been caring for my mother for the past 10 months. She lives with me and has early dementia. The care received from the carers is excellent, kind, compassionate and efficient and also of great support to me. She can be difficult at times but they handle each day with great compassion and
professionalism.


All the administration when first registering my mother was very thorough and efficient and has continued to be so. Lines of communication are good and any queries or concerns are dealt with quickly. The team who care for my mother are a real life-line for me and I look forward to seeing them each day. I would definitely recommend Bluebird to anyone looking for care and support


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Review from Judith L (Daughter of Client) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High standard of communication with me is extremely helpful.


When phoning the office it is very efficient and questions answered quickly.


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Review from Rosemary K (Client) assisted by family/friend published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of the care package is most satisfactory.
The carers turn up punctually.

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Review from Clare B (Granddaughter of Client) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am incredibly grateful to Bluebird Care for the care that they gave to my grandmother over the past eighteen months. They delivered care of the highest standard with professionalism and genuine compassion. My grandmother's dementia often led to very challenging behaviour but not once did they waiver
in ensuring that she was safe and well looked after. My gran was always treated with respect and dignity and they were also a great source of support to me when I was finding things difficult. They went above and beyond on numerous occasions and are very easy to communicate with. I would not hesitate to recommend Bluebird Care (Cambridge and South Cambs) - I can't imagine what the past few years would have been like without them.

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Current Review Score: 8.4 (8.409)

Overview of Review Score

The Review Score of 8.4 (8.409) out of 10 for Bluebird Care Cambridge, South Cambs & Huntingdonshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Bluebird Care Cambridge, South Cambs & Huntingdonshire is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Cambridge, South Cambs & Huntingdonshire is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

Carolyn

Carolyn Dailey

Job Title: Franchise Owner/Principle Director

Joined: 2013

Carolyn’s passion is to bring excellent service and care for customers in their own homes. Before stepping into a career providing care services Carolyn trained to be an optician at the City & Islington College and later moved into retailing optics. Carolyn talks about her passion for providing care in your home.


"I am excited to be able to utilise my experience to deliver the highest quality care and exceptional customer service.


Home care services are unique to you, therefore, it is vital that you choose the right care provider who will not only meet but also exceed your expectations. Whether you need respite care, Live-in care or daily visits in your home, my care team deliver a tailor-made service that suits your needs in the comfort and safety of your home.


We are a professional, friendly and approachable team, so please do get in touch for a free, no-obligation discussion about your care needs. We would be delighted to hear from you."


Keith

Keith Dailey

Job Title: Franchise Owner/Principle Director

Joined: 2013

Having spent almost 20 years of my career in both the optical and dental industries in regional and national roles, I have gained a multitude of experience in recruiting, developing and retaining the best candidates for my customers. At Bluebird Care, my passion is to deliver a customer service experience unique to community health and social care by improving the selection, career journey, training and benefits of their care team.


Keith says:
"For too long the role of Care Assistant has been devalued. By ensuring we deliver the best training and offer ongoing career development our team are able to provide additional services to our customers, for example; RemindME Care and Bluebird Care Assist. This highlights to our customers and the larger healthcare community the true value of the Care Assistant role."


Heather

Heather Porter

Job Title: Managing Director (Registered)

I joined the Bluebird Care Newmarket and Fenland team, as a support worker, in March 2014. During my career with the company, I have progressed from Support Worker through to Team Leader and have now been part of the Management Team for 3 years. I currently hold the position of Care Director and am involved with overseeing the day-to-day running of the care team.


My passion lies in making a difference in the way people perceive and receive home care and ensuring that their experience is a positive and happy one.


I am heavily involved with the Skills Assessment programme that we run for new members of the care team and I have completed my Preparing to Teach in the Lifelong Learning Sector (PTLLS) qualification which assists me in creating and delivering our Skills Assessment programme successfully to enable and support our care team to complete their roles when with our customers.


Alongside this, I am also completing my Level 5 qualification in Leadership and Management, which I feel will give me a wider knowledge of managing our senior team within their own individual roles and overseeing the day-to-day running of the business more confidently.


Throughout my career, at Bluebird Care, I have received constant and professional guidance from my Directors and have used this to further my confidence and competence.


I feel I have more to give and am always looking and working on ways to enhance my position within the company.


I will continue to work hard at ensuring we at Bluebird Care provide our customers with the best possible individual care experience possible and look forward to continuing this into the future.


Frequently Asked Questions about Bluebird Care Cambridge, South Cambs & Huntingdonshire

What Type of Services does Bluebird Care Cambridge, South Cambs & Huntingdonshire offer?

Bluebird Care Cambridge, South Cambs & Huntingdonshire offers Home Care.

How many Carers does Bluebird Care Cambridge, South Cambs & Huntingdonshire employ?

Bluebird Care Cambridge, South Cambs & Huntingdonshire employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Cambridge, South Cambs & Huntingdonshire to verify any information. View our terms and conditions. Bluebird Care Cambridge, South Cambs & Huntingdonshire has a Platinum Service – more info.