Caremark West Berkshire, Reading & South Oxfordshire

92b Audley Street, Reading RG30 1BS
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9.7 33 Reviews
  • Caremark West Berkshire, Reading & South Oxfordshire, Reading
Caremark (West Berkshire, Reading & South Oxfordshire) is a trusted, family-run home care business with a proud history of serving local communities since 2010. Rooted in family values, they are committed to providing exceptional personal care and support to individuals in the comfort of their own homes.

Their services cover the Reading, West Berkshire, and South Oxfordshire areas, offering tailored care options such as regular daily visits, overnight support, and live-in care. They are proud to support adults with a wide range of needs, offering specialist care for:

- Dementia, Alzheimer's, and Parkinson's
- Palliative and complex care
- Motor Neurone Disease and Multiple Sclerosis
- Learning difficulties

Quality and trust are at the heart of what they do. The dedicated team of supervisors conducts regular reviews and checks to ensure the high standards of care are consistently maintained. As a registered provider with the Care Quality Commission (CQC), they work in partnership with Reading Borough Council, West Berkshire Council, South Oxfordshire authorities, the NHS, and private clients to deliver care you can rely on.

At Caremark (West Berkshire, Reading & South Oxfordshire), their ethos is simple: to deliver compassionate, professional care with the warmth and dedication you’d expect from a family-run business.

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Care Provided by Caremark West Berkshire, Reading & South Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Brookes (Registered Manager)

Funding & Fees Guide for Caremark West Berkshire, Reading & South Oxfordshire

  • Prices

  • £30 per hour weekdays

Caremark West Berkshire, Reading & South Oxfordshire Reviews (33)

Total of 33, showing 21-33
9.7

Caremark West Berkshire, Reading & South Oxfordshire has a Review Score of 9.7 (9.691) out of 10, based on 25 reviews in the last 2 years. Over all time Caremark West Berkshire, Reading & South Oxfordshire has 33 reviews.

Overall Experience

  • 21
  • 9
  • 1
  • 1
  • 1

Date Published

33
5
25
25
8

Review from Jacqueline K (Daughter of Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carers are incredible and allow her to stay in her own home, without them this would not be possible. They go above and beyond, are very kind and caring. With her day-to-day needs met, their time with her brightens her day. When we found them outstanding is when she needed to go into hospital
in an emergency, the carers have assisted the ambulance crew by hoisting her and on her return home have made it possible for her to come home.

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Review from M Q (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had my carer for 4 years, we get on well. I am happy with Caremark for my live-in care.

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Review from Kathleen R (Client) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is brilliant, all going well.

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Review from Frank B (Husband of Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional level of care, an excellent small team of carers.

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Review from G E (Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and office reactive and accommodating of changes requested.

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Review from Bradley S (Son of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum's care times were 08.00,13.00,18.00. Reality 09.00-09.15,13.45,14.30,18.45,19.30, to as late as 20.30. Ask to do some cleaning for her and nothing happens. No offer for a shower or wash her hair. Mum asks for the window to be opened for the cat, and answers no, when moving mum around her bed, bless
her, she’s in pain, carer says “you're not in pain” and if I wasn’t living just 300 meters away from her home I would not have seen what was going on, especially them billing me for the times they were there and me knowing what times they have actually done! Total difference. Not happy at all.

Reply from Rishi Dhot, Director at Caremark West Berkshire, Reading & South Oxfordshire

Dear Bradley, thank you for your feedback, which we have noted. Your mother had a detailed care review which involved both Caremark and her social worker and at that meeting you informed the social worker that you were broadly happy with our service. We were also cleaning the house and feeding the cat. We would appreciate an opportunity to meet with you to discuss your concerns further.


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Review from K B (Son of Client) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I used Caremark for my mum for a number of years and generally found their care to be of a good level.

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Review from H W (Client) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy, the carers are good to me, very helpful and kind. They make me laugh. I enjoy their company.

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Review from S M (Client) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Everyone is cheerful, helpful and eager to learn.

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Review from K R (Client) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvelous. Very well, all of them make my day. Also cared for my wife until she passed.

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Review from Eileen M (Client) assisted by family/friend published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all my carers. They are so good to me and I am so comfortable and grateful.
I have been with Caremark for over nine years and always received outstanding care. I am happy to recommend.

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Review from N W (Daughter of Client) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very concerned about the lack of management follow up on care issues e.g. carer not turning up at all, wrong meds chart, personal care not offered.
Carers do not stay more than a maximum of half the contracted visit times and managers are not interested and often do not respond to calls and concerns
at all.

Reply from Nuria Vilanova, Head of Operations at Caremark West Berkshire, Reading & South Oxfordshire

We are extremely disappointed to receive such a review from this individual.
We have worked closely with both CQC and our Local Authority to find the best way to satisfy this service user's needs, but ultimately due to the very specific profile of carer required we felt it was not possible for us to continue delivering care and the package was terminated.
It is downright slanderous to claim our carers ever refused to provide personal care. Their job is to promote the independence of the client and to respect their wishes and support if needed. I can also confirm no calls were missed: carers would be turned away if they did not meet the desired profile. The situation became unsustainable and it was the main reason the package was handed back, as we felt it would be in the service user's best interests to find an alternative provider.
NB we operate a 24/7 on-call service and even our Head of Operations made herself available outside of working hours to this individual.


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Review from Julie C (Daughter of Client) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has had two carers, four times a day, since coming out of hospital in May. In the mornings they get him out of bed, help him wash, or, shower, dress and sit him in his chair. The service they supply is outstanding. Dad likes continuity and having the same carers in the week and at the weekend
one of the two is usually available meaning he is very happy. They also ask about Dad’s family and his interests and know all eight of us children by sight from either pictures, or having met us.
The carers are more like friends and family and Dad looks forward to their visits. Even when he is not feeling too well, which has been quite often recently, they talk with him, getting a response and getting him to interact with them. I live at home with Dad and know how much they do and how patient, friendly, interested, helpful and conscientious they are. My siblings also appreciate the care they give as they had been worrying about me and my health before these carers were put in place.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Caremark West Berkshire, Reading & South Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Caremark West Berkshire, Reading & South Oxfordshire is calculated as follows: ( (108 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 149 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark West Berkshire, Reading & South Oxfordshire is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Rishi

Rishi Dhot

Job Title: Managing Director

Joined: 2010

Rishi brings over seven years of expertise in accountancy and investment banking, gained at leading global financial firms. A Chartered Accountant with a deep commitment to exceptional care, Rishi draws on his family’s 25+ years of experience in running nursing homes to lead Caremark West Berkshire & Reading.


Passionate about delivering outstanding home care services, Rishi is dedicated to making a difference in the community.


Sarah

Sarah Brookes

Job Title: Registered Manager

Joined: 2011

Sarah has been a cornerstone of Caremark West Berkshire, Reading & South Oxfordshire since 2011, starting as a Care and Support Worker and rising through the ranks to become our Registered Care Manager in 2016. With proven excellence in every role, from Field Care Supervisor to Office Manager, Sarah has a QCF Level 5 Diploma in Leadership for Health and Social Care. Her dedication and experience ensure the highest standards of care for our clients.


Alexandra

Alexandra Alexie

Job Title: Care Coordinator

Joined: 2016

Alexandra joined Caremark in 2016 as a carer, advancing to Field Care Supervisor in 2018 before stepping into her current role as Care Coordinator. With extensive experience in customer-facing roles, Alexandra is dedicated to ensuring seamless care delivery and outstanding support for clients and their families.


Sarah

Sarah John

Job Title: Field Care Supervisor

Joined: 2012

Since joining Caremark in 2012 as a dedicated carer, Sarah’s passion and expertise have led her to become a Field Care Supervisor in 2020. Committed to upholding Caremark’s high standards, she plays a key role in delivering exceptional care and support to clients and their families.


Sylwia

Sylwia Worozbit

Job Title: Finance Manager

Joined: 2015

Sylwia oversees the daily operations and financial management of Caremark West Berkshire & Reading, ensuring everything runs seamlessly. With a background in the financial sector, she brings valuable expertise to support the company’s success and deliver exceptional care services.


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