Review from Colin P (Husband of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience

I'm more than happy to give Right at Home a review on the basis that they're the best care agency that we have ever used, and I believe we were one of their first clients!
My wife was severely disabled and the care, kindness and time that all the team at Right at Home gave were always excellent, nothing

was ever too much trouble.
I had cared for my wife for over 20 years, so know what caring means, good and sadly bad, through Right at Home always managed the rise to the challenges with a smile.
As my wife's carer, often unforeseen emergencies would crop up where extra help was needed, just a phone call and a reassuring voice saying "that's not a problem" was just wonderful.
We were never let down over the many years by Right at Home, respect, dignity and great care always with a smile.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your kind and generous review, Colin. Over six years, I am glad we were able to always provide reassurance to you and support to your wife that encapsulated our approach that nothing was ever was a problem. You remain, of course, always welcome to pop into the office to see us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dee C (Daughter of Client) published on 25 April 2021
Submitted via Website • Report

Overall Experience

Right at Home - Bournemouth and Poole was recommended to me by an acquaintance. We have been with them for a few years now. My mother has Alzheimer’s dementia and lives in her own house alone. She is adamant she would like to stay at home for as long as possible. I live fourty miles away, so cannot

pop in each day. My mother now needs carers three times a day. They have been marvelous. I feel they really do care about my mother, they look after and support her so very well. I could not manage to keep mum at home without them. They are lovely and caring ladies. It definitely comes across that this is more than just a job to them. They do really care about their clients. I have got to know a lot of them over the years and view them now as friends. The office staff are friendly and very helpful. If ever I have had to contact the office, my enquiry has been dealt with immediately. I would strongly recommend this agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie C (Daughter of Client) published on 26 February 2021
Submitted via Website • Report

Overall Experience

I was thrown into looking for a care provider overnight for not one, but both my parents. Dad became seriously ill and I had to act fast as he had been Mum's carer up to that point. I did my best and chose a company, who were not professional and the staff were sloppy. The day I gave them notice I lost

poor Dad, in retrospect looking back on it I deeply regret Dad receiving such poor quality service in his final months. I chose another company who thought it was acceptable to leave Mum's front door unlocked on more than one occasion, disgusting. I very quickly chopped them in, in fact, good old Right At Home were able to step up to the mark instantly, which was fantastic. I cannot praise these people enough. If you are looking for care as though you were giving it yourself, then look no further. Right At Home are a vital part of my family now looking after Mum as though she were their own, exactly as it should be. Recommend them to anyone and I do so.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you so much for taking the time to leave this very generous review. This is exactly what we aim to do for all our clients and I'm so glad we've been able to support your Mum in this way. I will pass your kind words onto all our carers who will be thrilled to hear them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter D (Son of Client) published on 8 February 2021
Submitted via Postal Card • Report

Overall Experience

Excellent all round. No concerns or complaints.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for taking the time to give us such a supportive review, Peter.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian W (Son of Client) published on 25 January 2021
Submitted via Website • Report

Overall Experience

My dad has vascular dementia and has been struggling increasingly with independent living. After ringing around 2-3 agencies, Right at Home were the only ones to give an immediate response and show an enthusiasm to get involved. The home assessment that followed was thorough and helped build a rapport

with my father from the get-go. What impressed me most was the level of flexibility and breadth of services available. Having signed up, Right at Home has been first class liaising seamlessly with the agencies already involved with my father's care. As I live some distance away, the use of a mobile app has been extremely useful in helping me assess from afar any issues arising with the carers and my father's condition as there is a report made after each visit. What sets this agency apart, I believe is that they really do care about their clients. Not a tick box agency. The carers are extremely competent and have responded highly professionally to a couple of dramas where they have gone the extra mile.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your really thorough, positive and supportive review, Ian. We aim to look after all our clients in this way. I always want to avoid complacency but I hope we can continue to support your Dad and deal successfully with the unexpected. I know that all who are involved in your Dad's care will appreciate your words and I will pass them on.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diana G (Client) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience

When my husband was very ill, we used Right at Home and they were excellent. The carers were punctual, efficient, polite and very helpful. I had covid19 post-op, fatigue, and the carers were properly equipped to help me during my time with the virus. All protocols were observed, and again a friendly

and professional attitude was there at all times. One is always given times when the carer will be with you, and on the rare occasions that the maybe a few minutes late, you are informed. An excellent service, I cannot fault them.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your really supportive words, Diana. They mean a lot to us and it was an absolute pleasure to be able to come and see you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan P (Daughter of Client) published on 21 December 2020
Submitted via Website • Report

Overall Experience

I am deeply appreciative of the care and loving attention provided for my mother over the last year - 18 months. All her carers were respectful and provided her with dignity when carrying out their tasks. It was always her wish to remain at home, in her own surroundings, and this was accomplished.

Even when this became somewhat challenging due to her declining status, the agency had solutions, would troubleshoot and collaborate with local NHS to facilitate the best options. I live in Canada, but on my visits to the UK to see my mother, I did meet her carers face to face, and was impressed with their level of concern and their compassionate care and attention to detail. I was unable to be there at the end due to travel restrictions but could interact by telephone with both my mother and the website reports/client page. This helped me to feel connected with her and eased the difficult feelings I had about not being able to be present.
Thank you.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

I am so glad we could help your mother stay at home, and that we were able to help you to stay in touch despite the coronavirus restrictions. Your words mean a great deal, and we will pass them on to all carers involved in your mother's care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dom C (Son of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience

We relocated from another county and had a relationship with a care agency previously for 10 years. It was nerve-wracking in the summer finding an agency that met our needs. My father has very complex communication needs he is profoundly deaf and does not speak. Right At Home Bournemouth have been amazing,

the initial set up was done via email and telephone then in person which reassured me. Everything we requested or required they were able to accommodate. I was almost waiting for something to go wrong. The time came for everything to fall into place and as they say the proof of the pudding is in the eating. What a delightful pudding it was. We continue to have person-centred care at the heart of everything they do for us. I am a trained nurse so sorry for using jargon. It was very hard for me to find someone who could do it just as well as I do. Right At Home are also very receptive to feedback. They have all of their paperwork done digitally. I have access to this. Great work! Thank you.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you very much for your well informed and kind words, Dom. It means a great deal to all of us that we can be 'a delightful pudding' for you and your family. We're so glad we can make a difference and that you have been able to access successfully our online care plans and reports.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bridget W (Daughter of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience

Words are simply inadequate to express just how wonderful Right at Home ( Bournemouth ) and their carers have been caring for my mother over the past 5 years. Not only are they extremely professional but their care and compassion has been no less than outstanding, nothing is ever too much trouble and

they have always gone "extra MILES" to be of service. The trust I have in them is absolutely unconditional and I regard them as an extension of our family.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for this lovely review. We are all so glad that we were able to make a difference.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David M (Son of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience

I feel so fortunate to have found Right at Home for the care of my mother over the past year and a half. The carers will go above and beyond, and seem to offer genuine care. My mother seems to have developed a good rapport with many of them and enjoys their company and humour. Being out of the area

makes it difficult for me to deal with any crisis that inevitably occurs, but they have always stepped in and dealt with matters promptly, efficiently and professionally when such problems have arisen. This has removed a huge burden of worry and provided great reassurance. They are always easy and pleasant to communicate with and have shown great flexibility and initiative when required. Although I haven't met each and every one of the carers involved, those that I have, without exception, have been excellent.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your kind and comprehensive review of what we do. I'll make sure your comments are passed on to all involved in your mother's care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robin L (Son of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience

I'm writing this a week after the death of my Dad who had been cared for by Right at Home for the last four or so years of his life. I was regularly impressed how many times his carers went the extra mile for him and - when it mattered - fought his corner with any number of services and businesses.

Tiny example: he had a regular supply of his favourite wine but wasn't able to receive it at the door. Instead, it was delivered to the Right at Home company offices and carers went out of their way to collect the wine and deliver it.
I'm the nearest child and we are 125 miles away so I always feared Dad would die at home alone, especially during the current pandemic. Not so. One of his principal carers on a scheduled call, rang me to say he seemed to be slipping away and said she wasn't going to leave him. That was typical and - because of her initiative - we were able to be with him when he died comfortably and peacefully a few hours later.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Your words mean more than I can really say here, thank you Robin. What you've written sums up what our amazing carers always try to achieve. Your Dad was very dear to all who supported him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bernard G (Nephew of Client) published on 20 March 2019
Submitted via Website • Report

Overall Experience

The team of carers were fantastic. They went over and above the line of duty and nothing was too much trouble for our auntie. My sister and myself live quite a distance away and the carers kept us in the loop at all times. We were able to trust absolutely that she had the greatest care and that the

final weeks were calm and comfortable for her. We cannot say enough how lovely and helpful they were. They were not only carers for my aunt as she considered them to be friends. It made all the difference to her having them look after her.

Reply from Andrew Davis at Right at Home - Bournemouth and Poole

Thank you for your very kind words. We knew your wonderful auntie for nearly six and a half years and all her carers will really appreciate hearing the difference they made for her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alasdair M (Client) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience

Right at Home carers have been calling on us to attend to my wife's personal needs since April 2017 and we only stopped in August because it had become clear that I could no longer handle the transfers between chairs, commode and bed safely. She has Parkinson's disease and now requires full-time professional

care and she has had to move into a care home. I cannot speak too highly of the staff who looked after her, without their assistance she would have been in care months ago and our whole family are very much indebted to them. My son and daughter and I were delighted to learn that several of the carers had visited my wife in the care home and I know it meant a lot to her - they had become friends of the family.

Reply from Andrew Davis at Right at Home - Bournemouth and Poole

We're delighted to have been able to make such a difference. Your kind words mean so much to us, thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Malcolm C (Husband of Client) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience

The agency provided carers for my wife, who has Lewy Bodies Dementia, for 3 years. Their timekeeping was immaculate, the carers were all very loving and caring towards my wife and they were good company for me every morning. It was abundantly clear the staff were intelligent, honest and reliable and

I would recommend them to anyone. The agency was efficient, it submitted its invoices on time and with accuracy and clearly enjoyed good management who telephoned me if there was any delays or problems. I have no complaints whatsoever.

Reply from Andrew Davis at Right at Home - Bournemouth and Poole

Thank you for your really kind review. As well as being so positive about our amazing carers, thank you for also recognising the meticulous attention to detail of our office team that ensures we provide a great service across the board.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy G (Wife of Client) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience

I was delighted with all the care and kindness shown to my husband from Jan 2018 to May 2018. The carers were, without exception, the most friendly, caring and kind women. Nothing was too much trouble for them and they treated my husband with affection, humour and empathy as well as respect and dignity.

He is severely, visually impaired, deaf and has terrible mobility problems but the carers dealt with every aspect with confidence, knowledge and absolute kindness.

Reply from Andrew Davis at Right at Home - Bournemouth and Poole

Thank you for your very kind words. They mean a lot to us and we're so glad that we were able to make a difference.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia W (Client) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience

I have been very pleased with my treatment by the different carers they are very helpful and respectful. If for some reason a change of designated carer is unable to attend for any reason their office will ring giving a reason and the name of the new person who will be coming. I have had the carers

for a few months and find them very efficient.

Reply from Andrew Davis, Owner - Director at Right at Home - Bournemouth and Poole

We're so glad that our excellent carers and the effective communication from our office have been to your liking.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison D (Daughter of Client) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience

Right at Home was recommended to me as my 93-year-old mother had spent 3 weeks in a care home while I was away. She was very disorientated on returning home. Right at Home (Bournemouth) quickly instated carers and now 3 months on, my mother has regained her normally alert mind. I have found all aspects

of the company excellent. The carers are very friendly, efficient and respect dignity. I would happily recommend Right at Home.

Reply from Andrew Davis, Owner - Director at Right at Home - Bournemouth and Poole

We're so glad to have been able to make a difference for your mother and to put her at ease with our carers coming into her home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J L (Daughter of Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience

We are very satisfied with the care my father receives from Right at Home. We would highly recommend them.

Reply from Andrew Davis, Owner - Director at Right at Home - Bournemouth and Poole

Thank you for taking the time to let people know how happy you are with what we do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan L (Son of Client) published on 7 June 2017
Submitted via Website • Report

Overall Experience

My Father's holiday enjoyment was substantially enhanced by the care of the Right At Home Team Bournemouth who attended for 5 days in a local Bournemouth hotel. From the initial contact with the Bournemouth office to the carers' visits, he was afforded great respect and dignity. They were efficient,

kind, caring and used appropriate humour. His personal care was of the highest standard.
Thank you to those staff who visited my Father on his holiday, you ensured he had a wonderful and memorable stay.

Reply from Andrew Davis, Owner Director at Right at Home - Bournemouth and Poole

Thank you, Alan. One of the pleasures of living and working in Bournemouth and Poole is that we get the opportunity to enable others to have a holiday by the sea. We're so glad that we contributed to your Father's enjoyment of his holiday.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael B (Client) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience

We have found Right at Home to be excellent, with a helpful 'can do' attitude, which is very refreshing after some of the other organisations with which we have dealings eg health service and local authorities.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

I'm so glad we've been able to be proactive and make a difference. The whole team really appreciates comments like this and we will pass them on to all our caregivers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Right at Home - Bournemouth and Poole

Care Provided by Right at Home - Bournemouth and Poole

Good to Know

Funding & Fees Guide for Right at Home - Bournemouth and Poole