Review from Carol (Client) published on 13 April 2017
Submitted via Website • Report

Overall Experience

We used Right at Home when we holidayed in Christchurch this year. We found them professional, efficient and friendly. The carer provided was sensitive and appropriate and we would have no hesitation in using them again or recommending them to anyone else. We met several of their carers and hall provided

the same high standard of care. Nothing seemed too much trouble and within a very short space of time it was like having new friends. Excellent service.

Reply from Andrew Davis, Owner Director at Right at Home - Bournemouth and Poole

Thank you for your kind words, they mean so much to us and our carers and we will pass them on. We're so glad we were able to help you enjoy your holiday in sunny Dorset.

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Review from Lisa H (Client) published on 11 April 2017
Submitted via Website • Report

Overall Experience

I find Right at Home have employed friendly caring staff who try their very best to make my life more manageable and comfortable so it leaves me with some energy levels during the day to do the things I'm still able to do.
All the staff are polite and professional in their manner and try where possible

to accommodate my needs.
In terms of the admin side, I find this is also run very smoothly and efficiently which is reassuring.
I have recommended this company to a couple of my friends for their family members.
Keep up the great work, you deserve to do well!

Reply from Andrew Davis, Owner Director at Right at Home - Bournemouth and Poole

Thank you for your kind review. We really appreciate you recommending us to others.

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Review from G S (Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience

I try to remain as independent as I can - so try to keep visits to a minimum due to this and also cost. The bill I receive each fortnight is all inclusive and does not have travelling time added to it - so you know what it will be - unlike some agencies where it can vary considerably. The staff are

very efficient, cheerful and kind.

Reply from Andrew Davis, Owner Director at Right at Home - Bournemouth and Poole

We really appreciate hearing these comments about our great team of carers and will pass them on. I'm also really glad that you are reassured by our transparent pricing.

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Review from Carol G (Daughter of Client) published on 24 March 2017
Submitted via Website • Report

Overall Experience

We have been delighted with the service provided by Right at Home since they first began caring for Mum, enabling her to remain independent in her own home. Initially, we had half-hour slots, as Mum was reluctant to have anyone in the house to help her, but gradually she became more comfortable with

the carers and they now come in three times a day for 2.5 hours a day. Right at Home have been able to allocate Mum one primary carer, with back-up from two other ladies, and they have familiarised themselves with her preferences and routines.

We have been particularly impressed by the very efficient administration and communication of Right at Home - they are always available to offer advice and support and schedules for the following week are emailed, or posted as appropriate, promptly every Friday. They are flexible, responsive and we would recommend them unreservedly.

Reply from Andrew Davis, Owner Director at Right at Home - Bournemouth and Poole

Thank you for your very kind words. We always aim to provide a service that looks after our client and reassures their family.

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Review from Lorraine B (Daughter of Client) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience

The care review covered all aspects of my dads care, if we had any concerns in any area and where we could contact if we had any complaints.
Reassured that we could phone the office anytime if we had any concerns on any aspect of dads care.
The review was carried out in a polite and professional

manner and dad was addressed throughout.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your kind words, Lorraine. I'm glad that our care remains focused on your Dad and his wishes. We look forward to carrying on seeing him well into the future.

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Review from Anne (Daughter of Client) published on 21 December 2016
Submitted via Website • Report

Overall Experience

The care, consideration and attention Right at Home have provided for my elderly parents since April '16 has completely turned around their lives. From an initial enquiry to the implementation of a schedule to suit my parents, Right at Home have been brilliant, courteous, efficient and flexible. We

are very grateful for their input. Thank you.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

I'm really pleased that we've made a difference over the past eight months. Thank you for your kind words, Anne. Regards, Andrew

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Review from Liz S (Daughter of Client) published on 7 November 2016
Submitted via Website • Report

Overall Experience

I was very relieved when Right at Home took over from my dad's previous carers. Unlike the others, Right at Home was extremely reliable, punctual and proactive. They took a lot of stress and worry away from me. I found the carers that I met exceed my expectations. The management and admin staff were

very helpful and friendly and even though our plans changed within a short space of time nothing was too much trouble for them. I have no hesitation in recommending them.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Dear Liz,

Your very kind words mean a great deal to us and will gladden the hearts of all our amazing carers. Thank you also for taking the time to mention the sterling support that our team in the office provide. All the best to your Dad for the future.

Regards

Andrew Davis

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Review from John J (Power of Attorney of Client) published on 4 November 2016
Submitted via Website • Report

Overall Experience

I have been very impressed by the high level of care provided recently. One carer stands out as highly exceptional. I was thrilled to meet her and see how she enjoyed her work. Sometimes things go wrong but immediate action is taken to remedy any problems.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you very much for your kind words. I'm glad you were able to point out that if things don't go to plan, we always get straight to work to sort them out.

Regards.

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Review from Peter S (Client) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience

I was referred to Right at Home by the hospital in 2013 as a condition of my discharge. At first I resented this but soon I came to regard the carers as friends. Albeit short term friends at times, they were never obtrusive but always helpful. They have listened to my whinges with patience. I simply

need my meals prepared and my home cleaned but it is always done well with good humour.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your kind words, Peter. We do all very much enjoy coming to visit and I'm really glad you feel we do things with good humour.

Regards, Andrew

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Review from Bernard M (Client) published on 6 June 2016
Submitted via Website • Report

Overall Experience

I am fortunate to have their support every day-of the week. For me it is and has been a real "lifeline". I could not cope without it. I have found them to be pleasant, willing and unfailingly supportive. I have no hesitation in recommending them.

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Review from Diana G (Wife of Client) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience

My husband has asked me to write the following. Our carer is 'top box' in every respect, she is always on time, cheerful, efficient and well groomed. We enjoy conversation and I always look forward to her visits. Right at Home seems to be a very efficient organisation. Phone us immediately if there

is a time delay in a visit. All in all great service cheerfully delivered

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Dear Diana, thank you for your very supportive words. I'm so glad to hear we're 'top box' and we look forward to continuing to provide support into the future. Regards Andrew

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Review from Margaret W (Daughter of Client) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience

Mum received excellent care and attention from this service. All the staff were efficient and caring and they found the time to support me as well. I shall always be grateful for their support thorough some very difficult times.

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Review from Peter C (Client) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience

I look upon my carer as a friend who calls upon me to ensure my continuing good health. I do not require her to do any housework but we chat about current affairs and any subjects in which we have a common interest.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for this lovely review, Peter. I am really glad that our visits make a difference. Regards, Andrew

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Review from Dorothy I (Client) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience

I have found the carers help invaluable. They are very efficient and act on their own initiatives, completing their tasks with seemly ease and confidence. I would be pleased to recommend you as I was recommended.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Dear Dorothy, I'm really glad to hear that our carers are making such a difference for you and your family and I look forward to us continuing to do so into the future. Regards Andrew

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Review from Janet G (Wife of Client) published on 24 February 2016
Submitted via Postal Card • Report

Overall Experience

The majority of carers were very kind, helpful and friendly but we found had an "attitude", which was not particularly friendly. The help from the office was always "spot-on". Should I need assistance in the future I will certainly contact you.

Reply from Andrew Davis, Director at Right at Home - Bournemouth and Poole

Thank you for your lovely review and I'm glad that we were able to quickly resolve the issue you identified with one of our staff.

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Review from Janice S (Daughter of Client) published on 21 February 2016
Submitted via Website • Report

Overall Experience

I have been using Right At Home for almost 15 months now to help with my father who had 2 strokes. The carers are all, without fail, kind, considerate and caring. They quickly got into a routine with dad, needed no prompting and took the time to chat with him which meant more to him than the jobs they

did! Now mum has developed dementia and our carer is brilliant. She has so much patience.
I would not hesitate to recommend Right at Home - and I have done already.

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Review from Laura Jane S (Daughter of Client) published on 3 February 2016
Submitted via Website • Report

Overall Experience

I can't say enough nice things about Right at Home, they were absolutely amazing in a time of need. Their service was incredibly professional, all the team are gifted at what they do and just all round great people. We had great support, flexibility, kindness and commission from all. I would recommend

them to anyone/everyone! Thank you Right at Home, we were so grateful for all your help.

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Review from Graham B (Husband of Client) published on 23 December 2015
Submitted via Website • Report

Overall Experience

A carer attended my wife for 5 days while we were staying at a Bournemouth hotel. She helped with washing, showering and dressing. The carer was always on time, and treated my wife with dignity and respect. I cannot praise her enough. Excellent carer, excellent back room service to set up the service.

Highly recommended.

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Review from Alistar M (Son of Client) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience

As a family we were very happy with the service provided by Right At Home. The carers visited at time agreed and were friendly and willing to help.

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Review from Jerry D (Son of Client) published on 1 September 2015
Submitted via Website • Report

Overall Experience

My family used the services of Right at Home since 2014. My father had suffered a stroke and had a major heart operation and as a consequence had mobility and communication issues. He required care to dress, shower and undress each evening. He also required assistance to prepare food and ensure he drank

fluids. At times he could be difficult to manage and required understanding and patience. His close family lived an hour travelling distance away and it was essential that a care provider was found who could cope with the possibility of a call at short notice and be there for him if needed urgently.
Right at Home assessed his needs and allocated care staff that understood my father's health issues and ensured his care was sensitive and delivered in a way that was supportive to him and this was a great relief to his family.
I found all the staff to be extremely helpful and they were always willing to change visiting times, purchase food or drink if stocks were low and administer medication if necessary and at times call for the emergency services if my father was unwell or in need of medical assistance.
I cannot thank them enough for the professional service we received whilst my father was at home and would have no hesitation in recommending the company to others. In conclusion, no issue was to big and no problem too small for them to deal with and put the family's mind at rest.
My father has now moved to full time nursing care and is near his family and although he now has residential care he is extremely grateful and complimentary regarding all the staff from Right at Home that he encountered whilst living at home. Thank You.

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Right at Home - Bournemouth and Poole

Care Provided by Right at Home - Bournemouth and Poole

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Funding & Fees Guide for Right at Home - Bournemouth and Poole