Right at Home - Bournemouth and Poole

Unit 4, Old Generator House, 25 Bourne Valley Road, Poole BH12 1DZ
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10 62 Reviews
  • Right at Home - Bournemouth and Poole, Poole
Right at Home Bournemouth and Poole provides care and assistance to people in their own home or in the place of their choosing.

In everything it does, Right at Home aims to improve the quality of life of those it serves.

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Care Provided by Right at Home - Bournemouth and Poole

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Natalie Rich (Registered Manager)

Funding & Fees Guide for Right at Home - Bournemouth and Poole

  • Prices

  • £34 per hour
    £30 for 45 minutes
    £26 for 30 minutes

  • Please give us a call so we can help you further.

Right at Home - Bournemouth and Poole Reviews (62)

Total of 62, showing 61-62
10

Right at Home - Bournemouth and Poole has a Review Score of 10 (9.988) out of 10, based on 14 reviews in the last 2 years. Over all time Right at Home - Bournemouth and Poole has 62 reviews.

Overall Experience

  • 59
  • 3
  • 0
  • 0
  • 0

Date Published

62
5
8
14
48

Review from Alistar M (Son of Client) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we were very happy with the service provided by Right At Home. The carers visited at time agreed and were friendly and willing to help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jerry D (Son of Client) published on 1 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family used the services of Right at Home since 2014. My father had suffered a stroke and had a major heart operation and as a consequence had mobility and communication issues. He required care to dress, shower and undress each evening. He also required assistance to prepare food and ensure he drank
fluids. At times he could be difficult to manage and required understanding and patience. His close family lived an hour travelling distance away and it was essential that a care provider was found who could cope with the possibility of a call at short notice and be there for him if needed urgently.
Right at Home assessed his needs and allocated care staff that understood my father's health issues and ensured his care was sensitive and delivered in a way that was supportive to him and this was a great relief to his family.
I found all the staff to be extremely helpful and they were always willing to change visiting times, purchase food or drink if stocks were low and administer medication if necessary and at times call for the emergency services if my father was unwell or in need of medical assistance.
I cannot thank them enough for the professional service we received whilst my father was at home and would have no hesitation in recommending the company to others. In conclusion, no issue was to big and no problem too small for them to deal with and put the family's mind at rest.
My father has now moved to full time nursing care and is near his family and although he now has residential care he is extremely grateful and complimentary regarding all the staff from Right at Home that he encountered whilst living at home. Thank You.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for Right at Home - Bournemouth and Poole is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.988 for Right at Home - Bournemouth and Poole is calculated as follows: ( (81 Excellents x 5) + (1 Goods x 4) ) ÷ 82 Ratings = 4.988

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home - Bournemouth and Poole is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (22)

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Meet the Team (1)

Andrew

Andrew Davis

Job Title: Owner and Managing Director

Joined: 2012

Right from the launch of Right at Home Bournemouth and Poole in September 2012, Andrew was driven by a determination to develop a service that would support clients as he would want to be supported himself in similar circumstances. The Right at Home team takes the time and trouble to select a close-knit team, recruiting only those people whose dedication to delivering compassionate and reliable care matches their own.


Andrew is acutely aware that families need the highest levels of reassurance that their loved one’s quality of life is not only being maintained but actually being improved. Work schedules are arranged so that Right at Home carers have time for their clients. As Andrew says, “The high-quality service that characterises Right at Home will enhance our clients’ day-to-day living and give peace of mind to their dependants because our carers are punctual, consistent and do not rush the service they provide.” Andrew opened his business after seventeen years of commissioned military service. The qualities of selfless commitment, integrity and respect for others that the British Army develops in its leaders are precisely the qualities needed for his role in this new venture. Andrew lives in Bournemouth and enjoys a happy family life with his wife, young daughter, two cats and a Maltipoo called Charlie. Previously, he immersed himself in the local community by taking on voluntary work both with the Royal Voluntary Society (formerly the WRVS but now including men) delivering library books to the housebound and with the Friends of Christchurch Hospital helping people find their way around the hospital whilst hoping not to get lost himself! Although he no longer undertakes these roles, he remains active with the Alzheimer’s Society and the Dementia Action Alliance. Andrew finds his voluntary work invaluable in keeping him in touch with what older people and those who have to depend on others for help really want and need.


During the pandemic, Andrew took on the role of chair of the Dorset Home Care Providers Association and in this role was able to advise the local authority and local NHS on measures to support both carers and those receiving care across the county.


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