Absolute Care and Support (UK) Ltd

Suite 9, First Floor Marple House, 39 Stockport Road, Marple, Stockport SK6 6BD
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8.0 26 Reviews
  • Absolute Care and Support (UK) Ltd, Stockport
Absolute Care & Support (UK) employ a team of qualified staff who are experienced in a wide range of domiciliary care challenges. Expertise can include help for adults with physical or learning disabilities, as well as mental health conditions and sensory impairments.

The focus is on tailor-made support, aspiring for the type of care that enhanced quality of life while remaining true to a non-medical status. All staff are carefully chosen for their suitability, with regular sport checks, supervision and appraisals.

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Care Provided by Absolute Care and Support (UK) Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Absolute Care and Support (UK) Ltd
  • Person in charge
  • Linda Whitehead (Registered Manager)

Funding & Fees Guide for Absolute Care and Support (UK) Ltd

  • Prices

  • £23.00 per hour

Absolute Care and Support (UK) Ltd Reviews (26)

Total of 26, showing 1-20
8.0

Absolute Care and Support (UK) Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Absolute Care and Support (UK) Ltd has 26 reviews.

Overall Experience

  • 16
  • 8
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  • 2
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Date Published

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Review from B C (Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad to have the carers in to help me. I would not have the confidence to use the shower myself. It helps to brighten up my day when they call.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your great review, it is great to hear that you are happy with the service and will continue to provide our high standards.


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Review from Marie R (Daughter of Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be friendly and approachable and that they follow out any instructions I ask them to do. I have found them all to be trustworthy and feel safe when they visit our home. Mum enjoys seeing them and feels they show interest in her care.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your kind comments, we are glad to hear mum is happy with the care provided.


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Review from A H (Client) assisted by family/friend published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good at helping with bathing. Some staff go above and beyond by asking and carrying out additional tasks when appropriate.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your lovely comments, we are glad that you are happy with the care provided.


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Review from I C (Daughter of Client) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Absolute Care and Support. The care given to my parents has been of a very high standard and staff have taken time to listen and get to know their likes/dislikes. Carers are friendly, professional and have always treated my parents with dignity and respect and on
many occasions have gone above and beyond expectations. Calls to the office staff have also been dealt with quickly and efficiently and as a family, we cannot thank the carers enough as they have continually given peace of mind that Mum and Dad were being cared for well.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your review, we are glad to hear you are happy with the service provided.


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Review from D F (Daughter of Client) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's main carer is excellent. She is reliable, trustworthy and very efficient and goes beyond the call of duty. However, some of the other carers vary a great deal in standards. My overall grade would have been excellent had all the carers met the standard of her main carer.

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Review from Lynne B (Daughter of Client) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring service, could not manage without them. Always kind and patient towards my mother who has dementia and is incontinent.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your feedback, we are glad to hear that you are happy with the service.


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Review from M L (Client) assisted by family/friend published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I want it stopped because anyway it could be better and also paying out all this money to pop two tablets in my mouth when I can do it myself and also things have gone missing out of my bungalow since they've been coming round. I'd rather not have this service because my friend can do it for me. I think
I'm being ripped off. So stop it ASAP. I feel I'm being taken advantage of and with these high bills too.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Hi, I am sorry to hear this, if you could please give us a call at our office on 0161 430 4676, I would be more than happy to look into this situation for you.
Kind regards.


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Review from R C (Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They stepped in at short notice and provided care daily, initially twice daily. Their enabling skills helped me to progress and go down to one call per day. I have a regular carer five days which helps build a trusting relationship and aided progression. Everyone has been sensitive to my needs, giving
attention to my dignity, safety and health and wellbeing.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your feedback, we are glad to hear you are doing well and are happy with the service provided.


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Review from D B (Husband of Client) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful. The carers ask if there is anything else they can do to help.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your feedback, we are glad to hear that you are happy with the service.


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Review from Barbara (Daughter of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's mood has improved immensely since the careers have been coming in every day. I appreciate how difficult it must be for them with the Covid-19 and I can't thank them enough for their support and friendship.

Reply from Demi Smith, Administration at Absolute Care and Support (UK) Ltd

Thank you for your feedback, we are really pleased to hear that your mum is doing well and we hope this continues in the future.


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Review from Bruce B (Client) assisted by family/friend published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant service.

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Review from Diane T (Daughter of Client) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Too many different carers used by the agency. No continuity. Even though notes are written every day by myself or my sister, they are not always carried through i.e "Please don't ask mum if she wants anything to eat - she will always say she isn't hungry". We ask that a simple meal is prepared and just
be put in front of her - nine times out of ten she will always eat it. I have also called at mums after the carer has been for the last visit of the day and found the front door unlocked. Obviously, I informed the agency.

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Review from Joan M (Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good company and helpful.

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Review from Carol G (Wife of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The time we have used them they have been excellent. The staff are all well mannered, clean and tidy them make my husband feel very comfortable. Great help for me and the family.

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Review from Sue I (Daughter of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been most satisfied with all the staff who always show care and consideration.

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Review from L M (Wife of Client) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company has been caring for my husband for two weeks. We find the carers smart in appearance, reliable and caring. They chat with my husband, which he enjoys.

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Review from May J (Wife of Client) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied.
Wonderful.

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Review from Jack G (Client) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

O.K.

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Review from Jan H (Client) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After leaving hospital with a few health issues, I took the advice of my family and asked Absolute Care to provide me with personal care until I was better. I can't speak highly enough of all the staff. They made me feel so comfortable, the staff were not at all intrusive. I had initially felt somewhat
anxious, as I had not had to have this type of care before.
All personnel are wonderful. They are special.

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Review from Joan H (Daughter of Client) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, we are extremely satisfied with the service my mother has received from the carers. However, on occasions due to staffing level problems and road traffic difficulties - timing has been an issue and sometimes carers have arrived early and sometimes late.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Absolute Care and Support (UK) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Absolute Care and Support (UK) Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Absolute Care and Support (UK) Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Linda Whitehead

Job Title: Registered Manager

Joined: 2014

Level 5 in Health and Social Care.


She started with Absolute in 2014 as a care worker, then became a senior care worker, and in 2017 became a care coordinator.


Linda became a Registered Manager in July 2022.


Frequently Asked Questions about Absolute Care and Support (UK) Ltd

What Type of Services does Absolute Care and Support (UK) Ltd offer?

Absolute Care and Support (UK) Ltd offers Home Care & Nursing Care.

How many Carers does Absolute Care and Support (UK) Ltd employ?

Absolute Care and Support (UK) Ltd employs 39 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Absolute Care and Support (UK) Ltd to verify any information. View our terms and conditions. Absolute Care and Support (UK) Ltd has a Platinum Service – more info.