Absolute Care and Support (UK) Ltd

Suite 9, First Floor Marple House, 39 Stockport Road, Marple, Stockport SK6 6BD
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8.0 26 Reviews
  • Absolute Care and Support (UK) Ltd, Stockport
Absolute Care & Support (UK) employ a team of qualified staff who are experienced in a wide range of domiciliary care challenges. Expertise can include help for adults with physical or learning disabilities, as well as mental health conditions and sensory impairments.

The focus is on tailor-made support, aspiring for the type of care that enhanced quality of life while remaining true to a non-medical status. All staff are carefully chosen for their suitability, with regular sport checks, supervision and appraisals.

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Care Provided by Absolute Care and Support (UK) Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Absolute Care and Support (UK) Ltd
  • Person in charge
  • Linda Whitehead (Registered Manager)

Funding & Fees Guide for Absolute Care and Support (UK) Ltd

  • Prices

  • £23.00 per hour

Absolute Care and Support (UK) Ltd Reviews (26)

Total of 26, showing 21-26
8.0

Absolute Care and Support (UK) Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Absolute Care and Support (UK) Ltd has 26 reviews.

Overall Experience

  • 16
  • 8
  • 0
  • 2
  • 0

Date Published

26
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0
1
25

Review from ED (Wife of Client) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a new client of Absolute Care and Support (UK) Ltd, I can say how very pleased I am with the care my husband is receiving. He is treated with kindness, respect and most importantly, to me, humour, which brings a smile to his face, I love it. We have found the girls who call to be more than helpful
and confident in their role. I am happy to have a day out while his carers come to take care of him. My husband also enjoys his trips out with a member of staff for a few hours every other week. All in all, I think they are really a very good company.

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Review from Joanne B (Daughter of Client) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care package is brilliant. The carers are very good. Sometimes I think the new staff should be escorted as they don't seem to have the knowledge of what to do.

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Review from Jacqueline B (Client) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a knee replacement operation I needed care in my home as I live alone. I wanted to be able to decide the extent of the care I needed and when it was provided so I chose to use a private company. After checking websites, reviews and inspection findings I felt Absolute would probably provide
what I needed- a meeting with a member of their staff confirmed the flexibility I needed. We arranged overnight stays for when I came out of hospital and then visits as needed, mainly 2 per day. I had one main carer and several who came occasionally. All were efficient, kind and helpful and gave full regard to my requests. I felt safe well cared for and respected. I made very good progress.

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Review from Mary S (Client) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company is really good and the carers are all really nice and do a really good job. They are always on time. They are all polite and friendly.

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Review from Julie R (Daughter of Client) published on 12 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company (Absolute Care and Support) has been very professional. The carers are all very lovely and caring, this is the best decision we have made as a family and we are delighted with the service we are receiving. As I work full time I have peace of mind to know my mother is receiving good care,
I have met a few of the carers and I am very happy as they are all nice ladies.

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Review from Ann R (Client) published on 11 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service was excellent, was grateful it was there when I needed it the most. My carer was excellent, always cheery and very helpful.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Absolute Care and Support (UK) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Absolute Care and Support (UK) Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Absolute Care and Support (UK) Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Linda Whitehead

Job Title: Registered Manager

Joined: 2014

Level 5 in Health and Social Care.


She started with Absolute in 2014 as a care worker, then became a senior care worker, and in 2017 became a care coordinator.


Linda became a Registered Manager in July 2022.


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