Bluebird Care East Hertfordshire

Prafula's Story
Prafula started off as a care worker at a large care company and worked herself up to be a care coordinator but became frustrated with the way things were run. She could see inefficiencies and vast problems that made consistency of care difficult to provide. Determined that a home care company could do better she obtained all the necessary leadership and care management qualifications and founded Bluebird Care (Harrow) in 2007. Due to the great reputation, she had built in Harrow she decided to open her second franchise (Brent) in 2012 to follow in the footsteps.

“We recognise that each person is valuable and unique with his and her own purpose, personality and history”.

Munjal's Story
Munjal has a background in Business and Entrepreneurship, having worked for a number of start-ups and big companies including running his own shop.
However, through his family, he had personal experience of the poor level of care delivered and along with Prafula he passionately believed that care could and should be done better.

“The package of care is specifically tailored to the needs of our customers, and this is reviewed frequently to ensure it continues to meet the person’s needs”.

Ushma, Munjal and Prafula’s daughter has been a member of Bluebird Care's team since it first opened in 2007. She was also introduced to the care industry by both her parents at a young age. Working closely with her mother and brother she gained first-hand experience of running a busy day-to-day care business. Now with a broad range of experience in the care industry, Ushma is the care manager for Bluebird Care.

Ushma is qualified in Level 5 in Health and Social Care and holds a BSc Honours degree in Media Business, Ushma works very closely with her brother Chaitan who is responsible for managing both Bluebird Care.

“People with dementia are still people who still have stories and character, they are all individuals. They just need to be interacted in a human level”.

Chaitan, Munjal and Prafula's son has been a member of the Bluebird Care East Hertfordshire's team since it first opened. He was introduced to the care industry by both his parents at a young age. Working closely with his mother Prafula he has gained first-hand experience and has learnt the majority of his skills and obtained the knowledge of how to run a busy day-to-day care business.

Chaitan is qualified in CMI Level 4 NVQ in Leadership and Management for Care Services and holds a BSc Honours degree in Computer Science. Chaitan is also a registered care manager with the Care Quality Commission.

“Nothing is more important than helping people live their full, independent, dignified lives within the comfort of their own homes”.

Dean used to be the registered care manager for Ealing between March 2017 to February 2023. He has seventeen years of experience in health and social care, and education.

Dean has returned to Ealing as an Operations Manager. His primary role is to support and manage our registered care manager helping us to improve the quality of our services and develop and grow our business.

“I'm excited to once again help Bluebird Care achieve its goals and deliver the best possible care and support to its service users, employees and stakeholders. This is an amazing team that has so much to give”.

Linda originally joined Bluebird Care (East Hertfordshire) in September 2017 as a Finance Administrator. She has extensive experience in Finance and Administration and has excellent Customer Service skills which have always been put to good use.

Between 2019 and 2023 Linda has been carrying out the role as Care Supervisor and then a Quality Assurance officer.

Linda has been a fantastic leader in our team for over 6 years now and has earned the respect of not only her peers but our customers too. We were delighted that Linda accepted our offer to formally lead the team in December 2023 and to offer her the much-deserved role as our registered care manager.

I originally started as a carer and worked my way up to training manager. I returned to Bluebird Care after a two-year break and have been tasked with creating, updating, and training new and existing carers. I enjoy the hustle and bustle of the office and love the people I work with.

“With my experience and background in care of over 20 years, I am able to educate and support our carers, (which extends outside the training room) in their career journey with Bluebird Care”.

I joined Bluebird Care in November 2015 as Care Co-ordinator in 2021 I was promoted to Intake Manager. I am now responsible for placing packages of care for service users who are being discharged from the hospital. I work closely with external organisations, such as Hospital discharge teams, Social Workers and Brokerage Service Finders when organising packages of care. I also communicate with private customers and their families organising assessments, providing them with all the details they require, including current price guides, and then setting up their packages of care.

I have worked in the care industry for many years in many different sectors, and as such I now have a very vast knowledge of the industry. I enjoy the everyday challenges of the care industry and thrive in this fast-paced work environment.

“I enjoy working within a fantastic team and contributing towards making a difference in many people’s lives. I look forward to many more years within Bluebird Care”.

Natasha has a diploma in business management and Health & Social Care. Following her education, she started working in the care industry as an office administrator. Natasha quickly realised she loved working in care, but she wanted to be more hands-on with her care team and customers. She swiftly progressed in her career and has now been working as a care coordinator for over 5 years.

Natasha understands the importance of staying in close contact with our customers and care team and making sure safety is at the forefront, at all times. She is a real advocate for best practice.

“I love working for Bluebird Care East Hertfordshire. Since day one I have been made to feel welcome and I am very well supported. I feel very privileged to join one of the most recognised and outstanding care companies in the country, that go above and beyond when it comes to supporting and caring for people”.

I originally started as a carer and worked my way up to team leader, Field care supervisor and trainer and now Lead Supervisor. I have been in care for over 20 years. I have supported clients with diverse needs to find the correct care for everyone.

I find it most joyful and fulfilling to work with the elderly. Promoting person-centred care and autonomy. I enjoy the hustle and bustle of the office and love the people I work with.

“With my 20 years of experience and background in care, I can educate and support our carers in their career journey with Bluebird Care”.

Abhishek first started working with Bluebird Care (East Hertfordshire) in January 2023, in the role of a care assistant. A popular, and well-respected member of the team, Abhishek has worked his way into the role of a care supervisor; ensuring our customers receive only the very best service in their homes.

We're delighted to see Abhishek progress in his career at Bluebird Care.

Charlotte is our HR & Recruitment star; helping us find the right candidates for our vacancies and supporting the team with HR queries and admin.

“I have been working in the care sector for 12 years in various roles starting from Care Worker. I started working for Bluebird Care in January this year in the HR and Recruitment role. I really enjoy working with such a hardworking, experienced, and fun team. I’m looking forward to getting to know the staff well and building positive relationships with everyone”.

Louise is one of our lovely ECM Operators and started with us in November 2022.

Our ECM operators are on hand to provide coordinating support to the team outside of our regular business hours.

Charlotte is one of our lovely ECM Operators and started with us in November 2022.

Our ECM operators are on hand to provide coordinating support to the team outside of our regular business hours.

Brooke is one of our lovely ECM Operators and started with us in May 2023.

Our ECM operators are on hand to provide coordinating support to the team outside of our regular business hours.

With over 10 years of experience in all aspects of accounts and finance, Kanu joined our team at Bluebird Care in July 2015. He is a fully qualified member of the Association of Accounting Technicians. Kanu's role includes invoicing, payroll, and customer advice around the financial aspects of care.

He enjoys working in a busy, but friendly environment and is a popular member of the Bluebird Care team.

James started in May 2024 and has been responsible for our social media presence as well as public relations trying to make it so all the people who need our care are able to hear about us and get the quality care they deserve.

Jinal is Bluebird Care East Hertfordshire's Bookkeeper and is a key part of the daily running of the business, something which we are very grateful for as we wouldn't be able to give the high level of care we do without him. 

Vrushtiben is our newest Coordinator and is very keen to prove themselves in the role, something which so far they have already done and then some.

Leisa is one of a number of Supervisors we have here at Bluebird Care East Hertfordshire, she has past experience in the field and we look forward to her integration into the team's daily tasks.

Adenike is one of our Quality assurance officers and is here to ensure that our customers get all the very best care they can, as well as make sure our staff stick to this as well. 

Sheelagh is one of our lovely ECM Operators.

Our ECM operators are on hand to provide coordinating support to the team outside of our regular business hours.

Joe is one of our ECM Operators and is one of the team members responsible for the events outside of normal business hours.