Brockton Care Ltd Reviews (18)
Brockton Care Ltd has a Review Score of 8.7 (8.706) out of 10, based on 6 reviews in the last 2 years. Over all time Brockton Care Ltd has 18 reviews.
Review from Claire F (Daughter-in-law of Client) published on 20 March 2024
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Overall Experience
3.0 out of 5
My mother-in-law had carers twice a day to assist with taking her medication. We had asked Brockton to not
My mother-in-law is so much happier since we were forced to move companies. So in the end it was a blessing Brockton could not meet her needs.
At the time we thought the staff were okay, although they did tell my mother-in-law they were rushed to get to the next appointment on time.
Care/support could not commit to even a rough timeframe and turned up when cancelled.
Management and dignity score low for how they removed care, especially for someone with low needs.
New company is cheaper and provides better service.
Reply from Tracy Willetts- Perrins, Owner at Brockton Care Ltd
Many thanks for the review. May we draw to your attention some inaccuracies we are happy to correct as you were not directly involved with the client's care until notice was served, after 5 months we hope that you are able to draw a close. The client had left the service in Oct 23, not November 23. The local council, CQC, and ombudsman all dismissed any 'complaint' you made. 7 days' notice as per the signed private contract specification was honoured, not 5 days. The contract was not ended because we could not arrive before 9 am as the call time was 8.45. it was sadly ended and notice served as the situation became untenable despite our best efforts of care planning meetings, changing our systems to suit the family's needs, using different carers and times, etc. We believe her needs were fully met and carers loved her. The calls were cancelled at the very last minute which we accommodated for the family. We welcome any feed back as long as it is accurate and are happy to read she is doing well.
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Review from Kirk R (Client) published on 13 March 2024
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4.0 out of 5
There were a few issues regarding times but that seems to be sorted now. Quite a few carers do go above and beyond in helping me with my daily life and I enjoy the social calls which really do break my week up. I admit I have reactive
Although in a wheelchair I still class myself as quite independent so I cook my main evening meals, but they will make breakfast and lunch which is mostly of a good standard.
Always greeted politely and exited in the same manner, with the motto "is there anything else I can do for you?"
Good company!
Reply from TRACY willetts- Perrins, Owner at Brockton Care Ltd
Thanks very much what a lovely review, the carers are always happy to see you.
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Review from M D (Client) published on 26 February 2024
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5.0 out of 5
Reply from Tracy Willetts- Perrins, Owner at Brockton Care Ltd
So pleased you are receiving a first-class service from Brockton Care.
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Review from Lawrence M (Client) published on 26 February 2024
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5.0 out of 5
Reply from Tracy Willetts- Perrins, Owner at Brockton Care Ltd
We are super pleased you are happy with our care we provide.
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Review from David D (Client) published on 8 February 2024
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5.0 out of 5
Reply from Tracy Willetts-Perrins, Owner at Brockton Care Ltd
Thank you, David. It is always a pleasure to help you.
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Review from Janet W (Client) assisted by family/friend published on 30 August 2023
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4.0 out of 5
Reply from Tracy Willetts- Perrins, Owner at Brockton Care Ltd
Many thanks for your review, we welcome each and every one. Rotas are emailed or posted out so as our clients know who will be attending. I’m sorry you feel some messages aren’t passed on however we are aware you call the office many times a day and we try our very best to answer each and every time people call in. We welcome a call to the manager to see what else we can do to ease any concerns you may have. Your allocated senior sees you regularly at your home for any updates but if you need more contact please let us know and we will only be too pleased to assist in any way we can. Having been with us for over a year now and given several compliments through out this time. We value you as a client of ours.
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Review from Mel R (Daughter of Client) published on 12 January 2023
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5.0 out of 5
Reply from Tracy Willetts- Perrins, Owner at Brockton Care Ltd
Thank you so much for this lovely review, we are happy we could help with your mom and give her the best care possible.
Tracy
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Review from Eric M (Client) assisted by family/friend published on 11 November 2022
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5.0 out of 5
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Review from Claire C (Daughter of Client) published on 17 July 2022
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5.0 out of 5
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Review from S F (Client) published on 29 March 2022
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5.0 out of 5
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Review from J C (Client) published on 11 February 2022
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5.0 out of 5
Reply from Tracy Willetts- Perrins, Owner at Brockton Care Ltd
Brockton Care Limited appreciate this lovely review, endeavour to support all of our clients in a professional and understanding manner. Thank you for your review
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Review from R M (Mother of Client) published on 8 February 2022
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5.0 out of 5
Reply from TRACY willetts- Perrins, Owner at Brockton Care Ltd
Thank you very much for your review of Brockton Care Limited, we are proud to support our clients in the community and we are delighted to hear of your positive experiences across all aspects of care for your family member.
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Review from B F (Client) published on 8 February 2022
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4.0 out of 5
Reply from TRACY willetts- Perrins, Owner at Brockton Care Ltd
Brockton Care Limited are delighted with this review, the lovely feedback will be passed on to our professional team of carers. The matter of equipment is confidential and carers do not disclose the equipment used by other clients, the team are more than happy to assist the clients with their equipment.
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Review from Anne O (Client) published on 8 February 2022
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4.0 out of 5
Reply from Tracy Willetts- Perrins, Owner at Brockton Care Ltd
Thank you for the review. We are not sure how this information has been determined, our Care Team are given sufficient time between calls for travelling. This has no bearing on the quality of care received by clients as indicated in the review; our Care Team will go above and beyond for the clients.
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Review from V A (Daughter of Client) published on 11 October 2019
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5.0 out of 5
They are all
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Review from John H (Husband of Client) published on 11 September 2019
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4.0 out of 5
I am not being harsh in saying this and by no means is the company bad.
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Review from Fiona G (Daughter of Client) published on 4 September 2019
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3.0 out of 5
Punctuality is a concern.
Mum seems to like all the staff.
The first morning visit and then lunchtime visit are too close together - 1030 and then 1200.
Would prefer an earlier first call. 0830 - 0930 would be better.
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Review from Kathleen B (Client) assisted by family/friend published on 3 September 2019
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5.0 out of 5
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Overview of Review Score
The Review Score of 8.7 (8.706) out of 10 for Brockton Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.206 for Brockton Care Ltd is calculated as follows: ( (19 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 34 Ratings = 4.206
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Brockton Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
