Blue Ribbon Community Care (Tyne and Wear)

Suite C, Business and Innovation Centre, Enterprise Park (East), Sunderland SR5 2TA
Submit a Review
Top 20 award
9.8 69 Reviews
  • Blue Ribbon Community Care (Tyne and Wear), Sunderland
Blue Ribbon Community Care (Tyne and Wear) is a high-quality homecare and live-in care provider.

Rated "outstanding" by the Care Quality Commission in June 2018, Blue Ribbon Community Care provides a high standard of safe, effective, person-centred care across Sunderland, Washington and Gateshead. Care workers will ensure all care needs are met in the comfort of the clients home to assist them in remaining independent.

The company provide home care, live-in care and domiciliary services across Sunderland, Washington and Gateshead.

Show Blue Ribbon Community Care (Tyne and Wear) on the Map

Care Provided by Blue Ribbon Community Care (Tyne and Wear)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Leanne Jeffries (Registered Manager)

Funding & Fees Guide for Blue Ribbon Community Care (Tyne and Wear)

  • Prices

  • Monday to Friday, our rates are £30.20 per hour.


    Saturday and Sunday rates are £33.20 per hour.

  • Bank holidays are charged at double time.

Blue Ribbon Community Care (Tyne and Wear) Reviews (69)

Total of 69, showing 21-40
9.8

Blue Ribbon Community Care (Tyne and Wear) has a Review Score of 9.8 (9.758) out of 10, based on 8 reviews in the last 2 years. Over all time Blue Ribbon Community Care (Tyne and Wear) has 69 reviews.

Overall Experience

  • 68
  • 1
  • 0
  • 0
  • 0

Date Published

69
2
3
8
61

Review from Peter E (Son of Client) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a recommendation from a previous user of carers from Blue Ribbon Care, we started using Blue Ribbon in Sunderland over 3 years ago to provide care for my mother who was in her early 90s. The care which they provided from that time and up to her death in January this year was excellent and
we would certainly have no hesitation in recommending the company to others needing care for an elderly relative. All of the carers and the office staff were helpful, flexible and compassionate in the way they provided care for my mother, including end of life care which was extremely supportive to us in her final days.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S R (Daughter of Client) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding quality personal care for an elderly and vulnerable loved one is often very challenging. It can become necessary at short notice after a sudden deterioration in health or an accident. Because of concern for our elderly mother, who showed early signs of slowing down, we did some research into
companies that provided care services in the area so that in the event she needed support we were ready. Blue Ribbon Community Care seemed to meet our requirements with excellent customer reviews and so they were put at the top of our list. About twelve months later that eventuality arrived and we contacted Blue Ribbon. From the first point of contact they were so easy to deal with, very accommodating, friendly and reassuring. Blue Ribbon’s communication, time-keeping, flexibility, friendly and caring staff allowed our mother’s final months to be in her home as she wanted. A great caring team and we would recommend them without hesitation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R G (Daughter of Client) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I first met the Blue Ribbon team in April 2019. Her previous care team withdrew their services at very short notice. This was upsetting and left us with a void. Blue Ribbon continued her care from the very next day. So for a year mum received daily morning care, bathing, dressing and breakfast.
In March 2020 sadly my mum received a diagnosis of terminal cancer, from that point Blue Ribbon looked after her four times a day, always respectful, cheerful and stimulating. The staff helped mum to have 5 weeks of excellent life quality. When she became very ill it was wonderful to see the end of life care delivered with cheerfulness, support and total respect.
Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne G (Daughter of Client) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Blue Ribbon highly enough, the care they have given my mum has been fantastic. My mum's care needs have changed over the short time she has been with them due to frequent hospital admissions, and they have always treated her with the greatest of respect and dignity. Mum looked forward
to their visits twice a day as they not only attended to her needs but took the time to chat with her and get to know her and what is important to her. Unfortunately, due to deteriorating health and frequent hospital admissions during the lockdown, the decision was made by the medical profession that Mum is no longer safe to be in her own home. I would like to say a big "thank you" to the manager and all his team for their support over a very difficult time for both my mum and myself.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nancy K (Niece of Client) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Blue Ribbon Community Care has been nothing short of wonderful. My uncle lived on his own and we, his nearest relatives live a 2-hour drive away. Blue Ribbon staff have supported him during a sad decline through Alzheimer's disease. They gradually gained his trust and through care
and perseverance were increasingly able to help him with many daily personal care tasks as well as keeping him entertained with chat and shared interests. Nothing seemed too much bother for them and they moved through shopping, preparing meals, collecting and administering medication to laundry and personal hygiene. When he started to have falls, staff were there to care for him, alert others and keep us, his relatives informed. The organisation of visits with appropriate carers and timed to coincide with hospital discharges has also been first class. Truly great staff with a truly amazing management team. We are very grateful to everyone for all the care taken to help our uncle and us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dorothy (Niece of Client) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to convey my sincere thanks and appreciation to the amazing staff at Blue Ribbon Community Care (Tyne and Wear). Nothing was ever too much trouble. Their care and understanding were excellent. My uncle became more sociable and much more relaxed due to their visits.
Thank you so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Audrey J (Niece of Client) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the Manager and his staff for the brilliant service provided to implement the urgent care of our aunt. She arranged an initial home visit to discuss the care requirements, together with a visit to introduce two of the carers prior to the start of the care, a small gesture making
a big difference. The quality of care provided was amazing and on occasions, the carers stayed longer than their allocated time, if they thought there was a concern about my aunts wellbeing. I was informed immediately of any concerns and their manual records were precise and detailed. The quality of care, together with their colleagues in admin, alleviated the stress for the family, knowing my aunt was receiving regular support and visits from such lovely caring people.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan M (Daughter of Client) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were having a difficult time caring for my father, and I contacted Blue Ribbon. They came out to see us straight away and were very sympathetic to our situation. From the moment I met the manager and staff, I knew my father was in safe hands. The staff were very knowledgable in their jobs and they
treat my father with the utmost dignity. Dad wasn’t seen as just another client, the staff interacted with him getting to know about him and his life. I couldn’t have asked for a better company to look after my father, and I would recommend them to anyone who is struggling to cope, they definitely took a lot of the stress out of my life. Thank you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D K (Son of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Blue Ribbon highly enough, the customer service and care provided to my 98-year-old mother have been second to none. Support needed to be arranged quickly and it was, different issues needed to be managed and they were, all in a friendly, efficient and caring way. I commend them to
any prospective user.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catherine C (Client) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were brilliant, really helpful and would go above and beyond to help me out.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peggy P (Client) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheila M (Daughter-in-law of Client) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Blue Ribbon care company have been excellent to deal with from the beginning. They have been helpful and accommodating to all Mum's needs. The girls who come in to care for Mum are fantastic. They are caring and helpful and treat Mum with respect and dignity. I cannot fault any of them. They have
eased a difficult situation and made Mum feel cared for and safe. I would certainly recommend them to anyone who asks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D M (Client) assisted by family/friend published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than satisfied with the carers who call to see me. They are professional at all times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pamela O (Daughter of Client) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mother and father has been great, all the girls are friendly and approachable. Nothing is too much bother. My mam has Alzheimers and feels very safe with them popping in even just chatting.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V B (Client) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care since November 2017 and have used Blue Ribbon since summer 2018, I was having problems with my previous company. Blue Ribbon are professional, punctual and the admin is all very easy for me. The staff are all lovely and help me with basic household tasks as well as chatting
and checking on me. I would highly recommend them to anyone needing home care. I can always rely on them and feel safe with them being in my home. Being a younger (40) care user it can be difficult for me to ask people to do things for me but all of the staff are respectful and make me feel comfortable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janice W (Daughter of Client) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We first employed Blue Ribbon Community Care in January 2018 to provide assistance to our widowed 92 year old father who wished to remain in his own home. Following and informal discussion between the company dad and family members a care plan was drawn up, which included assistance with basic tasks
such as showering, dressing/undressing, administering medications and meals. From the outset, we have all be extremely happy with the service provided, particularly dad.
The care plan has been reviewed regularly throughout the past year to ensure that dad's needs were being met and we feel confident that any future concerns we may have will be addressed immediately.
Blue Ribbons members of staff are all dedicated, reliable, professional and very friendly individuals.
They not only provide dad with the care that he needs but do so in a manner which maintains his dignity at all times and gives us that all important peace of mind. I would not hesitate to recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J F (Daughter of Client) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency came highly recommended. A daily evening carer call was requested to support mam. Following an assessment, the carer visits were established promptly and both coordinators and direct care staff, worked very closely together to offer the best of care and as a result, the care delivered was
tailored to mams needs. A very caring, patient, professional approach - many thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janette W (Daughter of Client) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon cared for my mother for over a year and they have always been very caring, professional and helpful. They take great care to ensure the care plan is suitable for their clients and I was always included in any decisions regarding care. Unfortunately my mother’s health declined and was no
longer able to remain in her own home, The manager and his team supported my mother and myself through the process of her moving into 24 hour care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue M (Daughter of Client) published on 28 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother only had the services of Blue Ribbon for a few weeks as she has now needed to go to a nursing home to meet her current needs. However, for the short term we, as a family, could not fault the care that was provided for her. In my mother’s own words “ I like them coming into my home and I don’t
feel uncomfortable". From the start, her care plan was detailed to the finest detail by the registered manager, it met her needs and we were happy in the knowledge that everything was in place. I would highly recommend Blue Ribbon to anyone wanting tailored, specific care at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian E (Daughter of Client) published on 13 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon (Tyne & Wear) have cared for my mam for several years now. She has dementia and Alzheimer's and currently has four visits a day. Nothing is too much trouble for them - her small team of carers look after her like one of their own family. They are a great support to her and also to me - I
live in London and it is wonderful knowing she is in good hands when I’m not there. I don't know how we would cope without them and can’t recommend them highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Blue Ribbon Community Care (Tyne and Wear) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Blue Ribbon Community Care (Tyne and Wear) is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue Ribbon Community Care (Tyne and Wear) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (20)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Leanne

Leanne Jeffries

Job Title: Registered Manager

Joined: 2014

Hello, I’m, Leanne and I’m the Registered Manager of Blue Ribbon Community Care (Tyne & Wear). This means that it is my job to ensure that you receive outstanding care and support from us. We do this by spending time with you beforehand to discuss all your needs and wants and then devising a plan with you that will meet those needs. I’ve worked in social care my entire working life and I came to Blue Ribbon because I knew that their only objective was to deliver high-quality care all of the time. This has been shown in our many awards from Homecare.co.uk as well as our “Outstanding” rating from the CQC. I can’t imagine ever working anywhere else!


Devon

Devon Hughes

Job Title: Client Care Manager

Joined: 2016

Hello, I’m Devon and I’m the Client Care Manager. This means that I make sure that all the care workers know all about the needs of those people they support and that they are in the right place at the right time. This means that if you ever call Blue Ribbon to talk about care and support for a loved one, it’s probably going to be me who will come out to see you. I started at Blue Ribbon as a Care Worker and then got promoted to Team Leader and now Client Care Manager. I know each and every person who works here at Blue Ribbon (we’re not a big company, but we are very friendly and personal) and I know I would happily have anybody here look after me or any of my loved ones.


Rachel

Rachel Bell

Job Title: Assistant Manager

Joined: 2014

Hello, I’m Rachel and I’m the Assistant Manager. This means that I look after the needs of the Care Workers and make sure that they have all the support, the information and tools necessary to deliver outstanding care to all those we support. I’m involved in recruitment, training and all things relating to ensuring the quality of our provision. I started at Blue Ribbon as a Care Worker, became a Team Leader and now I’m the Assistant Manager. One day I want to be a Registered Manager (like Leanne) and I know I’ll help Blue Ribbon build on it’s “Outstanding” reputation to achieve our vision of being “the most reputable care provider in the UK”.


Mark

Mark Hughes

Job Title: Owner

Joined: 2013

Hello, I’m, Mark and I’m the Owner of Blue Ribbon Community Care (Tyne & Wear). Since opening on 2013 we've developed to the point we are the only Home Care provider in Sunderland or Washington rated as Outstanding by the Care Quality Commission, something I’m incredibly proud of. Of course, this could only be achieved by having magnificent Colleagues working alongside me. All those who work in Blue Ribbon – Care Workers, Team Leaders and the Managers work with one aim in mind, and that is to give the best care and support possible to those who need it.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue Ribbon Community Care (Tyne and Wear) to verify any information. View our terms and conditions. Blue Ribbon Community Care (Tyne and Wear) has a Platinum Service – more info.