Blue Ribbon Community Care (Tyne and Wear)

Suite C, Business and Innovation Centre, Enterprise Park (East), Sunderland SR5 2TA
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Top 20 award
9.8 69 Reviews
  • Blue Ribbon Community Care (Tyne and Wear), Sunderland
Blue Ribbon Community Care (Tyne and Wear) is a high-quality homecare and live-in care provider.

Rated "outstanding" by the Care Quality Commission in June 2018, Blue Ribbon Community Care provides a high standard of safe, effective, person-centred care across Sunderland, Washington and Gateshead. Care workers will ensure all care needs are met in the comfort of the clients home to assist them in remaining independent.

The company provide home care, live-in care and domiciliary services across Sunderland, Washington and Gateshead.

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Care Provided by Blue Ribbon Community Care (Tyne and Wear)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Leanne Jeffries (Registered Manager)

Funding & Fees Guide for Blue Ribbon Community Care (Tyne and Wear)

  • Prices

  • Monday to Friday, our rates are £30.20 per hour.


    Saturday and Sunday rates are £33.20 per hour.

  • Bank holidays are charged at double time.

Blue Ribbon Community Care (Tyne and Wear) Reviews (69)

Total of 69, showing 41-60
9.8

Blue Ribbon Community Care (Tyne and Wear) has a Review Score of 9.8 (9.758) out of 10, based on 8 reviews in the last 2 years. Over all time Blue Ribbon Community Care (Tyne and Wear) has 69 reviews.

Overall Experience

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Review from S S (Daughter of Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good service.
The carers really do care.
They treat my mother well and in a dignified manner.
They observe her well and have picked up a developing infection at the earliest stage.
This has enabled us to get the earliest medical attention and stop serious infections developing.
Staff are
cheerful.
Thank you.
Service is also well managed.
Contactable whenever necessary.

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Review from S D (Daughter of Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say that the service Blue Ribbon supply is excellent. All the girls are lovely and my Mam looks forward to seeing them all. I know I can rely on their help any time of the day.

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Review from Catherine T (Daughter of Client) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon carers visited our Mum from February to December 2017 and during that time we found them reliable, competent, caring and showed initiative beyond our stipulated requirements. Our Mum enjoyed their company and we found that they respected her wishes even when this took a lot more of their
time than was officially booked in for visits.
We are only sorry that her condition has deteriorated so much that she has had to go into 24-hour residential care but we are happy that she remained in her home for as long as possible thanks to the Blue Ribbon care team.
Thank you to all the people involved in the support of our Mum.

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Review from Winifred S (Client) assisted by family/friend published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon have consistently provided an excellent and very flexible level of care.
The management team regularly review the patient's needs and requirements to ensure the best possible care is ongoing.

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Review from Susan M (Daughter of Client) published on 13 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a carer which I was happy with but after a 5-week hospital stay he needed extra care and the care company could not cover the hours. Social services put a company in which I was not happy with to say the least so I looked on CQC to check out care companies. I found Blue Ribbon, they were
ever so helpful and they managed to get care in place within the week, they came out and introduced the carers before which was good for my father.


Since they have been going in, I can see a big difference in him, he is happier. He always has a smile on his face when he sees them walking down the drive. Something that is important to my dad is that they are punctual and they are. Nothing is too much trouble for the carers, they always treat him with respect never seem to rush him. The office staff are always helpful and keep me informed if they have any worries. I live a 3-hour drive away so need someone I can trust.


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Review from John V (Son of Client) published on 12 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has been using Blue Ribbon carers for over two years (currently three visits per day). Without exception, each carer is excellent and cannot be faulted. Each one is highly competent, hard working, completely reliable, friendly, patient, good natured and flexible. They all treat my
mother as an individual and show real interest in her overall well-being and needs, and go far beyond the practical tasks required of them. Excellent relationships have been developed between my mother and members of the team of carers, as well as other family members.


There is excellent communication between the Blue Ribbon organisation and family members, as well as within the team. Information is shared reliably. Response to requests for changes in the programme is good. There is effective contact with members of the family to raise any issues which occur. Periodic meetings to assess my mother's needs have always been possible with little or no notice.


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Review from Andrew N (Son of Client) published on 6 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as Blue Ribbon Care started visiting my father he began to improve his outlook and appeared much more self-confident. We felt that he was taken seriously by his carers and that they were doing what he wished, not trying to get through a visit as quickly as possible. He received his full allocation
of time from his carers who all seemed very friendly and courteous when we were introduced to them. Unfortunately, my father was suffering from a serious illness as well as the onset of Alzheimer's Disease and therefore did not have as much time as we had hoped at home. My father had an accident at home which was dealt with very efficiently and considerately by the carers. We are happy to say that we are pleased that we changed to Blue Ribbon Care as this meant that the last month or so of his stay at home was some of the most comfortable and stress-free that he had in years. We would strongly recommend this company to anyone who needs home care for their relatives.

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Review from Lindsey T (Niece of Client) published on 6 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can confirm that all the carers were professional, courteous, friendly, efficient and helpful. The management were responsive, compassionate and helpful. I would recommend Blue Ribbon to others with family members who need care.

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Review from Leslie S (Husband of Client) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very very good. They have been excellent.

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Review from Geoff B (Son of Client) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just increased the level of care for my mother after six months with Blue Ribbon. I appointed them as replacements to an original care company and am delighted with that decision. They are reliable, caring and flexible and have restored my faith and confidence in the care they provide to my mother.

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Review from Cynthia K (Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent company. They look after you correctly. The staff are well-mannered and good workers and are very helpful and understand.

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Review from James G (Husband of Client) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an octogenarian carer for my wife in her third-year of dementia and Lewy bodies. In July 2016, I undertook a serious operation and I had to find a professional care provider at very short notice. My fortuitous choice was Blue Ribbon Community Care (Tyne and Wear) who was able to provide first class
daily and occasionally regular carers for my wife, for an initial six week period. I could not have managed without their caring and professional assistance. I sometimes phoned at very short notice and their staff have their individual strengths but have given courteous, professional service which has made our lives as normal as possible on a daily basis. Indeed, they feel like part of our family.

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Review from Ronnie L (Client) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon provide an excellent care service to me. It's always people I know, they always arrive on time. I have an excellent relationship with the carers and they always take the time to chat as well as work. I would definitely recommend them to anybody who wants excellent care.

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Review from Judith C (Daughter of Client) published on 7 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend Blue Ribbon. We only used their services for a few weeks until my father went into respite but during that time they accommodated our changing needs promptly and without fuss. All the staff quickly got to know my parents and nothing was too much trouble.

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Review from Dawn F (Daughter of Client) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a very difficult and challenging time, I would like to thank the management and staff from Blue Ribbon. The team are professional, friendly and caring, from the first meet and greet with management and staff with a very approachable attitude.
When a member of your family needs care at home, your
life is turned upside down, we definitely made the right choice for my Fathers care with Blue Ribbon.
Thank you for your support and respect.

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Review from J F (Client) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run, with good staff.

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Review from Margret H (Client) assisted by family/friend published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls my angels are very good

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Review from Pauline B (Daughter of Client) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager visited home to discuss services and options and listened to our requests and requirements, also introduced care workers to the family.
Care workers were very friendly and efficient. Daily records of visits kept up to date and left for the family to read.
Blue Ribbon Community Care provides
an excellent service giving us peace of mind knowing the care required is being supplied.

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Review from Margery M (Client) published on 13 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care and the kindness. Everyone is very kind, always helpful and i'm very pleased with all the staff. They give me a lot of time.

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Review from Margaret W (Daughter of Client) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All management and staff are excellent. Always able to contact someone, plus if any changes with my mother they keep in touch with myself and the rest of the family. When my mother took ill the carer phoned the ambulance (excellent service).

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Blue Ribbon Community Care (Tyne and Wear) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Blue Ribbon Community Care (Tyne and Wear) is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue Ribbon Community Care (Tyne and Wear) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (20)

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Meet the Team (4)

Leanne

Leanne Jeffries

Job Title: Registered Manager

Joined: 2014

Hello, I’m, Leanne and I’m the Registered Manager of Blue Ribbon Community Care (Tyne & Wear). This means that it is my job to ensure that you receive outstanding care and support from us. We do this by spending time with you beforehand to discuss all your needs and wants and then devising a plan with you that will meet those needs. I’ve worked in social care my entire working life and I came to Blue Ribbon because I knew that their only objective was to deliver high-quality care all of the time. This has been shown in our many awards from Homecare.co.uk as well as our “Outstanding” rating from the CQC. I can’t imagine ever working anywhere else!


Devon

Devon Hughes

Job Title: Client Care Manager

Joined: 2016

Hello, I’m Devon and I’m the Client Care Manager. This means that I make sure that all the care workers know all about the needs of those people they support and that they are in the right place at the right time. This means that if you ever call Blue Ribbon to talk about care and support for a loved one, it’s probably going to be me who will come out to see you. I started at Blue Ribbon as a Care Worker and then got promoted to Team Leader and now Client Care Manager. I know each and every person who works here at Blue Ribbon (we’re not a big company, but we are very friendly and personal) and I know I would happily have anybody here look after me or any of my loved ones.


Rachel

Rachel Bell

Job Title: Assistant Manager

Joined: 2014

Hello, I’m Rachel and I’m the Assistant Manager. This means that I look after the needs of the Care Workers and make sure that they have all the support, the information and tools necessary to deliver outstanding care to all those we support. I’m involved in recruitment, training and all things relating to ensuring the quality of our provision. I started at Blue Ribbon as a Care Worker, became a Team Leader and now I’m the Assistant Manager. One day I want to be a Registered Manager (like Leanne) and I know I’ll help Blue Ribbon build on it’s “Outstanding” reputation to achieve our vision of being “the most reputable care provider in the UK”.


Mark

Mark Hughes

Job Title: Owner

Joined: 2013

Hello, I’m, Mark and I’m the Owner of Blue Ribbon Community Care (Tyne & Wear). Since opening on 2013 we've developed to the point we are the only Home Care provider in Sunderland or Washington rated as Outstanding by the Care Quality Commission, something I’m incredibly proud of. Of course, this could only be achieved by having magnificent Colleagues working alongside me. All those who work in Blue Ribbon – Care Workers, Team Leaders and the Managers work with one aim in mind, and that is to give the best care and support possible to those who need it.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue Ribbon Community Care (Tyne and Wear) to verify any information. View our terms and conditions. Blue Ribbon Community Care (Tyne and Wear) has a Platinum Service – more info.