Blue Ribbon Community Care (Tyne and Wear)

Suite C, Business and Innovation Centre, Enterprise Park (East), Sunderland SR5 2TA
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Top 20 award
9.8 69 Reviews
  • Blue Ribbon Community Care (Tyne and Wear), Sunderland
Blue Ribbon Community Care (Tyne and Wear) is a high-quality homecare and live-in care provider.

Rated "outstanding" by the Care Quality Commission in June 2018, Blue Ribbon Community Care provides a high standard of safe, effective, person-centred care across Sunderland, Washington and Gateshead. Care workers will ensure all care needs are met in the comfort of the clients home to assist them in remaining independent.

The company provide home care, live-in care and domiciliary services across Sunderland, Washington and Gateshead.

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Care Provided by Blue Ribbon Community Care (Tyne and Wear)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Leanne Jeffries (Registered Manager)

Funding & Fees Guide for Blue Ribbon Community Care (Tyne and Wear)

  • Prices

  • Monday to Friday, our rates are £30.20 per hour.


    Saturday and Sunday rates are £33.20 per hour.

  • Bank holidays are charged at double time.

Blue Ribbon Community Care (Tyne and Wear) Reviews (69)

Total of 69, showing 61-69
9.8

Blue Ribbon Community Care (Tyne and Wear) has a Review Score of 9.8 (9.758) out of 10, based on 8 reviews in the last 2 years. Over all time Blue Ribbon Community Care (Tyne and Wear) has 69 reviews.

Overall Experience

  • 68
  • 1
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Date Published

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61

Review from W S (Client) assisted by family/friend published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive and caring who always bring a smile. A very welcome friend to my home.

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Review from J F (Client) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already told a lot of people about Blue Ribbon and their trust worthy staff very polite will go out their way to accommodate the customers. If their customers are happy they are happy. Fantastic company. Fantastic staff. Will keep recommending them to everyone I know.

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Review from Jemma S (Granddaughter of Client) published on 20 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most friendly and tentative care company, couldn't recommend them highly enough. The staff were amazing, management couldn't have been more helpful and we always knew where we were at with them. Can't thank them enough for looking after my Nan so well.

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Review from Lesley S (Daughter of Client) published on 14 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been receiving the most thoughtful, considerate and attentive care from all the staff for a number of years. I have peace of mind because I know he is in the right hands. I would most definitely recommend Blue Ribbon to everyone.

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Review from M S (Client) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff caring, efficient, friendly, also thorough.

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Review from E N (Daughter of Client) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my fathers dementia and ill health it was necessary to get him help. Blue Ribbon's name was on a list given to me by his social worker. From the very beginning they were professional and friendly. Unfortunately I only needed their services for a short time but it was fantastic.
The staff treated
dad with respect and care, the manager assisted dad in getting re-admitted when it was obvious he should not have left hospital. I would highly recommend Blue Ribbon to anyone who wants a five star service. Thank you - I couldn't have done it without you.

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Review from Philip M (Son of Client) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must commend the manager and his team for the level of care and kindness afforded to my mother. I can't praise Blue Ribbon enough for their professionalism and conscientiousness; and acted with respect and compassion at all times.

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Review from David C (Son of Client) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon is a small care provider which I chose for my mother in the hope of a close personal relationship developing. Over time this proved to be the case. My mother has dementia and the limited number of staff, (with one main carer) helped immensely. The approach of all staff was very professional
and supportive but also very adaptable to developing situations. Contact with Blue Ribbon office was always efficient and personal.

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Review from Adrian F (Client) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class service. The staff are friendly, kind and hard working. The best service that we have used by far and great value for money. Everything is explained in detail regarding costs, times etc, communication is incredibly good. I couldn't be happier with this service.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Blue Ribbon Community Care (Tyne and Wear) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Blue Ribbon Community Care (Tyne and Wear) is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue Ribbon Community Care (Tyne and Wear) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (20)

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Meet the Team (4)

Leanne

Leanne Jeffries

Job Title: Registered Manager

Joined: 2014

Hello, I’m, Leanne and I’m the Registered Manager of Blue Ribbon Community Care (Tyne & Wear). This means that it is my job to ensure that you receive outstanding care and support from us. We do this by spending time with you beforehand to discuss all your needs and wants and then devising a plan with you that will meet those needs. I’ve worked in social care my entire working life and I came to Blue Ribbon because I knew that their only objective was to deliver high-quality care all of the time. This has been shown in our many awards from Homecare.co.uk as well as our “Outstanding” rating from the CQC. I can’t imagine ever working anywhere else!


Devon

Devon Hughes

Job Title: Client Care Manager

Joined: 2016

Hello, I’m Devon and I’m the Client Care Manager. This means that I make sure that all the care workers know all about the needs of those people they support and that they are in the right place at the right time. This means that if you ever call Blue Ribbon to talk about care and support for a loved one, it’s probably going to be me who will come out to see you. I started at Blue Ribbon as a Care Worker and then got promoted to Team Leader and now Client Care Manager. I know each and every person who works here at Blue Ribbon (we’re not a big company, but we are very friendly and personal) and I know I would happily have anybody here look after me or any of my loved ones.


Rachel

Rachel Bell

Job Title: Assistant Manager

Joined: 2014

Hello, I’m Rachel and I’m the Assistant Manager. This means that I look after the needs of the Care Workers and make sure that they have all the support, the information and tools necessary to deliver outstanding care to all those we support. I’m involved in recruitment, training and all things relating to ensuring the quality of our provision. I started at Blue Ribbon as a Care Worker, became a Team Leader and now I’m the Assistant Manager. One day I want to be a Registered Manager (like Leanne) and I know I’ll help Blue Ribbon build on it’s “Outstanding” reputation to achieve our vision of being “the most reputable care provider in the UK”.


Mark

Mark Hughes

Job Title: Owner

Joined: 2013

Hello, I’m, Mark and I’m the Owner of Blue Ribbon Community Care (Tyne & Wear). Since opening on 2013 we've developed to the point we are the only Home Care provider in Sunderland or Washington rated as Outstanding by the Care Quality Commission, something I’m incredibly proud of. Of course, this could only be achieved by having magnificent Colleagues working alongside me. All those who work in Blue Ribbon – Care Workers, Team Leaders and the Managers work with one aim in mind, and that is to give the best care and support possible to those who need it.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue Ribbon Community Care (Tyne and Wear) to verify any information. View our terms and conditions. Blue Ribbon Community Care (Tyne and Wear) has a Platinum Service – more info.