Home Instead (Luton & Central Beds)

Suite 1B, Jansel House, Hitchin Road, Luton LU2 7XH
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9.8 119 Reviews
  • Home Instead (Luton & Central Beds), Luton
Home Instead (Luton & Central Beds) provide an extensive range of caring skills in the home, supporting older and vulnerable people to remain comfortable, secure and independent. Ideal for older people's care needs and mobility issues, or those requiring hospital after care, CareGivers are also skilled in many specialist needs such as dementia and other long-term conditions.

All care is focused on meeting the needs of the client, having identified those needs at a Care Consultation, and thereafter describing the requirements within a tailored support plan. The plan is delivered by a supportive and responsive team employed and chosen for the desire and commitment they show in making a positive contribution to community life.

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Care Provided by Home Instead (Luton & Central Beds)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Mohammed Dar (Branch Manager)

Funding & Fees Guide for Home Instead (Luton & Central Beds)

  • Prices

  • From £36ph

  • Contact us to discuss client services and your preferred package.

Home Instead (Luton & Central Beds) Reviews (119)

Total of 119, showing 1-20
9.8

Home Instead (Luton & Central Beds) has a Review Score of 9.8 (9.821) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Luton & Central Beds) has 119 reviews.

Overall Experience

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  • 2
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Date Published

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106

Review from W P (Client) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to be with Home Instead. The care and attention I receive in every area is absolutely second to none. Thank you very much.

Reply from cheryl Marr, Registered Manager at Home Instead (Luton & Central Beds)

We are delighted to receive your 5* review and to hear how satisfied you are.


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Review from B M (Daughter of Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this service highly enough. My brother and I were struggling to find a solution to the day-to-day care requirements for our Mum. The staff were very professional and caring and enabled our mum to continue living in her own home for longer.

Reply from Cheryl Marr, Registered Manager at Home Instead (Luton & Central Beds)

Thank you for your positive review, we are thrilled to hear you had a good experience with us.


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Review from L M (Daughter of Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friednly, reliable staff who supplied 1-week respite care. They listened to what Dad wanted help with and Dad enjoyed their company. I am currently seeing if Home Instead could care for Dad on a regular basis.

Reply from Cheryl Marr, Registered Manager at Home Instead (Luton & Central Beds)

Thanks for your review, it was lovely to support your father and enable his carer to have a break. We look forward to continuing to support him regularly.


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Review from Nicky G (Daughter of Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead carers for my Mum who has dementia for our 4-night respite breaks several times now and been very satisfied with the care she was given considering Mum can be very rude and awkward at times because of her condition, age and mobility!
Our most recent break this month and also
cover for a wedding we attended went extremely well and made it possible for us to enjoy the breaks knowing Mum was being looked after so well!

Reply from Cheryl Marr, Registered Manager at Home Instead (Luton & Central Beds)

Thank you so much for your positive review. We are pleased to hear our respite service allows you peace of mind to enjoy your much-needed breaks!


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Review from E T (Client) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were reliable, always very pleasant and helpful, and made me feel very special and gave me confidence on the path to recovery from hip surgery.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you for your positive review, we are delighted your experience with our company has aided your recovery period.


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Review from T G (Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were impressed with Home Instead staff. They always attended on time and were always friendly and courteous. Most importantly they remembered what was agreed to be done from the previous day. They provided care and 'Peace of Mind' for my wife as she was very worried as to how to deal with my care
since my hospital discharge last month.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you for your positive review and delighted that our care was appropriate for your needs and supported your wife during your post-op period.


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Review from K R (Daughter of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was with Home Instead for around six months, and during that time, the care she received was excellent. The team who supported her were caring and kind. They took time to get to know Mum, listen to her needs and chat with her about anything and everything Mum wanted to talk about. The little touches
they gave showed her dignity and their level of commitment was exceptional. The support they gave to me was also beyond anything I would have expected. I wouldn't hesitate to recommend them or see them again.

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Review from J B (Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care support is very good. All the staff are very helpful.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you for your positive review which is appreciated by all of our Team.


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Review from L G (Wife of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my husband's 17 months with Home Instead, he was treated exceptionally well by his carers and looked forward to his weekly visits. He formed a great friendship with them. It was peace of mind for me knowing that I could go out for a few hours without worrying. In our time of need both the management
and carers were there to support us for which we are immensely grateful.

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Review from K W (Daughter of Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some lovely staff who genuinely care but seem to take some time to pick up on customer feedback. However, over time a great progress has been made.

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Review from Tina C (Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing team of girls this homecare provider has! They provided me with the best care and support, personal and professional. If I was to win the lottery, I’d have Home Instead back in a heartbeat. Very highly recommend.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

So delighted that you had a great experience with our company - if circumstances change we would love to support your needs again.


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Review from W P (Client) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, attention to detail, efficiency, companionship, and presentation, are all second to none.

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Review from Dee P (Daughter of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had sitters for my mother who has Alzheimer's which at times was very challenging for them. They never got cross, they were very patient and caring towards her.

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Review from Carol M (Daughter of Client) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support had been given to my mother over the past couple of years. Any concerns were dealt with promptly and sensitively. Changes in the care package were promptly put in place.
Mum's care team were fantastic and Mum is now in a care home, but still talks about her wonderful team.

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Review from S R (Wife of Client) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a client for the past year. He, as am I is very happy with the service provided. The standard of service by both the office staff and the professional carers is very high.
We are both very satisfied with the service provided.

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Review from C B (Husband of Client) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied. Prompt and efficient service.

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Review from D H (Client) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have absolutely no negatives with my carers. They are very pleasant and helpful and treat me with the greatest dignity and respect. They are here every morning on the dot and sometimes I think they go beyond their job. Very happy.

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Review from Bill R (Client) assisted by family/friend published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed being taken out by a carer for three hours each week. I am made to feel safe and sacred for on these trips out. My preferences are always taken into account.

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Review from I M (Brother of Client) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Home Instead (Luton & Central Beds) to be very good with her care for the last 18 months. She really enjoyed the company of the carers and they never let us down, always in attendance. I would recommend them to anyone who needs care at home. Unfortunately, my sister has a fractured hip and has
to go into respite care in a nursing home.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you for your positive review - we are pleased that your sister found our service reliable and she enjoyed the relationship she developed with her CAREGivers. We wish her well in her new home environment


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Review from Alexnder F (Brother of Client) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service which was for my handicapped sister and has been exemplary. All of various carers went beyond the pale and made her life much more interesting and easier. Cannot fault the service from this company.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you for your appreciative review of our services for your sister. We are glad that we demonstrated the values of our Company through our Caregivers' service delivery and supportive her wellbeing.


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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Home Instead (Luton & Central Beds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Home Instead (Luton & Central Beds) is calculated as follows: ( (66 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Luton & Central Beds) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

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Meet the Team (1)

Mohammed

Mohammed Dar

Job Title: Branch Manager & Head of Care Professional Experience

Joined: 2020

I have Ten Years of experience working in the Care Sector and always want to be part of a Successful Team. We In Luton & Central Beds branch do our best to deliver safe and quality Care to Our clients.


Frequently Asked Questions about Home Instead (Luton & Central Beds)

What Type of Services does Home Instead (Luton & Central Beds) offer?

Home Instead (Luton & Central Beds) offers Home Care.

How many Carers does Home Instead (Luton & Central Beds) employ?

Home Instead (Luton & Central Beds) employs 62 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Luton & Central Beds) to verify any information. View our terms and conditions. Home Instead (Luton & Central Beds) has a Platinum Service – more info.