Home Instead (Luton & Central Beds)

Suite 1B, Jansel House, Hitchin Road, Luton LU2 7XH
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9.8 119 Reviews
  • Home Instead (Luton & Central Beds), Luton
Home Instead (Luton & Central Beds) provide an extensive range of caring skills in the home, supporting older and vulnerable people to remain comfortable, secure and independent. Ideal for older people's care needs and mobility issues, or those requiring hospital after care, CareGivers are also skilled in many specialist needs such as dementia and other long-term conditions.

All care is focused on meeting the needs of the client, having identified those needs at a Care Consultation, and thereafter describing the requirements within a tailored support plan. The plan is delivered by a supportive and responsive team employed and chosen for the desire and commitment they show in making a positive contribution to community life.

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Care Provided by Home Instead (Luton & Central Beds)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Mohammed Dar (Branch Manager)

Funding & Fees Guide for Home Instead (Luton & Central Beds)

  • Prices

  • From £36ph

  • Contact us to discuss client services and your preferred package.

Home Instead (Luton & Central Beds) Reviews (119)

Total of 119, showing 21-40
9.8

Home Instead (Luton & Central Beds) has a Review Score of 9.8 (9.821) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Luton & Central Beds) has 119 reviews.

Overall Experience

  • 79
  • 38
  • 2
  • 0
  • 0

Date Published

119
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10
13
106

Review from John D (Nephew of Client) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was happy with the care she received, she was also pleased the carers treat her with respect. Unfortunately, she no longer lives at home, so no longer needs attention. Thank you for your past support.

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Review from J B (Wife of Client) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers were always kind, caring and helpful and I would recommend their services to others.

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Review from Maureen F (Client) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You are very good carers and very caring. I would recommend you to all my friends. Thank you for everything you do for me.

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Review from Sally W (Client) assisted by family/friend published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is to my satisfaction.

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Review from Joan F (Client) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful.

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Review from Ann C (Partner of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your service has been excellent and the carers very professional and kind. They have treated my partner with dignity and also taken him for short walks to improve his mobility. I have no hesitation in recommending your company and have arranged for another branch of Home Instead to take over the care
when we relocate at the end of this week.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you Ann for your comments. We will help in whatever way we can so that you both have a smooth transition to your new Home Instead office.


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Review from G B (Daughter of Client) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that visit my mum are great. They make her lunch and take time to sit and chat to her. I can read their reports so I have peace of mind. Great company. Thoroughly recommend.

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Review from Kenneth P (Husband of Client) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very helpful and considerate to my wife.

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Review from Linda S (Daughter of Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank Home Instead enough who arranged for me to attend their office for some training on manual handling for my mother who has become bedbound. The staff understood my situation and their guidance has helped me so much in dealing with things now and in the future.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

We are delighted that we were able to offer this additional support to enable our client's relative to increase her knowledge of safe moving and handling techniques.


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Review from J D (Husband of Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the 2 regular care providers.

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Review from H D (Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Young carers far immature. Can't even boil a couple of potatoes. Caring to them seems to be ticking boxes. Sometimes doing their log more important than caring.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you for your feedback which we take very seriously and will be considering with our Management Team. These points had not been brought to our attention so that we could have addressed them at the time of the service being provided, but please rest assured we will consider how to improve on your specific experience.


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Review from P K (Daughter of Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can 100% endorse this company of dedicated caregivers. They explained clearly all aspects of care that were to be given and when the care package was set up, the carer chosen could not have been better. Genuine unhurried care was given with laughter and good humour. Communication, when needed, was
timely and the flexibility to review her care was brilliant. Thank you.

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Review from J M (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have only praise.

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Review from M C (Husband of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find your carers a great comfort to my wife and a great help to me. Thank you.

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Review from R W (Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very grateful for the help with cleaning and ironing both of which are done to a good standard. Both ladies are chatty and friendly which is a great bonus!

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Review from F G (Partner of Client) published on 18 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cared is very good, better than expected. Good relationship between carers and wife. Feel confident in care.

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Review from Kathryn J (Wife of Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From listening to a lovely lady from Home Instead some years ago, a carer in bed, to a friends recommendation - when I need help/support, Home Instead was my first point of call. Our first visit was to assess our need and marrying up a senior carer. We have not been disappointed, so well matched, both
being comfortable, happy and getting along well. It is good to know staff get trained, so when more help is needed can soon be stepped up. The company managers/reception keep in touch making sure all is well and letting us know they are always there to support. Everyone is friendly and helpful.

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Review from K R (Daughter of Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I work in older people's mental health services and am a carer for my elderly mother. After she had a nasty fall, we needed to find carers and our consultant at work suggested Home Instead. We've had them for a few weeks now and so far they have been excellent. They were able to start quickly and the
ladies that come daily are so kind and friendly. It's been such a relief to find reliable carers in what felt like a minefield.

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Review from M W (Client) assisted by family/friend published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are friendly, support me very well. They come on time. My concerns are listened and acted upon.
I feel staff should be first aid trained as some of my carers said they haven't been.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you for your positive review which we appreciate and will share with our teams. Addressing your concerns about 'first aid training for our staff' - due to COVID our life support training, including CPR had to be provided in a different format, with this moving to online learning modules being provided instead of face to face training. This would have been different to that of previous training format. However we have returned to training with practical demonstration and assessment of competence in our training facility using socially distanced techniques and full personal protective equipment.


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Review from Joan S (Client) assisted by family/friend published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I'm quite pleased with my care from Home Instead. My carers are all polite, caring and considerate. My main concern is that I am not always informed when my carer is changed. I don't agree with them using the time I'm paying for to write up their notes.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you for your feedback which is very valuable. We will take note of your comments about communication within our continuing improvement plan. Our CAREGivers are required to always complete a record of their visit and as such must do that within the time allocated for being present in your property.


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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Home Instead (Luton & Central Beds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Home Instead (Luton & Central Beds) is calculated as follows: ( (66 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Luton & Central Beds) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

Runner Up - Community Business Person of the Year - Luton's Best Awards 2023

Recipient: Home Instead (Luton & Central Beds)

Date: Friday 26 Jan 2024 More details

Best Employer in Care Award

Recipient: Home Instead (Luton & Central Beds)

Date: Wednesday 31 Oct 2018 More details

Concern Award /Improving Lives

Recipient: Home Instead (Luton & Central Beds)

Date: Thursday 23 Nov 2017 More details

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Meet the Team (1)

Mohammed

Mohammed Dar

Job Title: Branch Manager & Head of Care Professional Experience

Joined: 2020

I have Ten Years of experience working in the Care Sector and always want to be part of a Successful Team. We In Luton & Central Beds branch do our best to deliver safe and quality Care to Our clients.


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