Home Instead (Luton & Central Beds)

Suite 1B, Jansel House, Hitchin Road, Luton LU2 7XH
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9.8 119 Reviews
  • Home Instead (Luton & Central Beds), Luton
Home Instead (Luton & Central Beds) provide an extensive range of caring skills in the home, supporting older and vulnerable people to remain comfortable, secure and independent. Ideal for older people's care needs and mobility issues, or those requiring hospital after care, CareGivers are also skilled in many specialist needs such as dementia and other long-term conditions.

All care is focused on meeting the needs of the client, having identified those needs at a Care Consultation, and thereafter describing the requirements within a tailored support plan. The plan is delivered by a supportive and responsive team employed and chosen for the desire and commitment they show in making a positive contribution to community life.

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Care Provided by Home Instead (Luton & Central Beds)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Mohammed Dar (Branch Manager)

Funding & Fees Guide for Home Instead (Luton & Central Beds)

  • Prices

  • From £36ph

  • Contact us to discuss client services and your preferred package.

Home Instead (Luton & Central Beds) Reviews (119)

Total of 119, showing 41-60
9.8

Home Instead (Luton & Central Beds) has a Review Score of 9.8 (9.821) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Luton & Central Beds) has 119 reviews.

Overall Experience

  • 79
  • 38
  • 2
  • 0
  • 0

Date Published

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106

Review from J W (Son of Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well organised and superb care staff.

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Review from Caroline W (Friend of Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend lived alone until March 2021, she is 94, with problems with hearing, sight and mobility. We have used Home Instead for last 2-3 years and this enabled my friend to be cared for as much as possible. She likes the carers who pre covid took her to mass and to shops, helping her to maintain independence
for as long as possible. I would 100% recommend their services. Having had previous experience of other care services which no way came near to the high standard of Home Instead.

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Review from Barbara S (Friend of Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very appreciative of the care and attention you provide. We are not family, we are close friends to your client and do what we can to assist her, so the time she spends with you is a relief for us knowing she is cared for when we are not there. Thank you.

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Review from W N (Client) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An improvement would be a regular team when possible. All carers should be tested on their ability to do domestic tasks.

Reply from Maria Collins, Director at Home Instead (Luton & Central Beds)

Thank you for your review which we take very seriously which has already been shared with our Management Team and relevant CAREGivers. We acknowledge your positive rating of our service and will be addressing the specific issues relating to domestic tasks. Our Care Manager will monitor the situation and be in touch with you directly.


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Review from J B (Daughter of Client) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of our dealings with Home Instead have been kind, caring and respectful whether it is the person who answers the phone or the carers who visited. The care and attention my dad receives was professional and friendly, plus trustworthy. We used the sitting service and the carer always turned up on
time.

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Review from L B (Daughter of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have found Home Instead for my Mum. The carers are kind, considerate and respectful. They cook her lunchtime meal which she always says is delicious. The communication is also very good. Would recommend Home Instead services.

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Review from S V (Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the carers very professional and know what they were doing. They were also very kind.

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Review from J D (Daughter of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead were very reliable. My mum liked all her caregivers who were always kind and helpful.

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Review from E B (Daughter of Client) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Home Instead have been looking after my dad for over a year. Their kindness, compassion, dedication and reliability has allowed him to stay in his home, which was his dearest wish, and has given the family peace of mind. Nothing has been too much trouble for them. We could not have wished for
better care.

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Review from R V (Wife of Client) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead enable us to relax and let carers take over the personal care of my husband. They are always pleasant and reliable, willing to perform any extra tasks in the hourly morning sessions.

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Review from J I (Husband of Client) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Home Instead caregiver came into our lives when my partner's dementia was increasing rapidly and soon became more like a friend arriving on time five mornings each week and taking some of the early morning stress of washing, dressing and breakfast off my shoulders. He was able to distract my partner
when he was being difficult and finding ways to help him relax. He was also a great help and guide to me because of his own knowledge of my partner's cruel and distressing condition.

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Review from E C (Wife of Client) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had my husband's carer for just 3 weeks. I wish I had arranged it much sooner. We had a lovely man who took him out and made him laugh and made it much easier for me to go out and have time with friends. The office staff I spoke to were always kind and friendly. Thank you so much.

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Review from Lorraine M (Daughter of Client) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been using Home Instead since March 2020. The care is exceptional and my mum's health has improved considerably. I appreciate the regular assurance that she is taking her medication. Her skin is looked after and regular meals have made such a difference. She enjoys the company of her caregivers
above all else. The house is kept clean and tidy and she has clean clothes. Personal care is discreet and invaluable. I personally find the online daily log so reassuring. It's just excellent care.

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Review from V P (Daughter of Client) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The communication and people caring for my Mum were exceptional. They really helped at a difficult time.

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Review from L O (Daughter of Client) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has only had two visits so far but, have to say, I have been very pleased with the care she has received. Everyone that I have dealt with from the management team to the carer have been very helpful, supportive and kind.

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Review from K H (Client) assisted by family/friend published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The quality of the carers has declined, as the price has increased. When I first started with Home Instead Senior Care, what was promised by the website was what you got. But now the quality has declined such that there is no discernable difference between Home Instead Senior Care and other care agencies
that we are familiar with. It is also my impression that some of the staff now in the post are not up to their job. And carers, who are now employed, are not of the same standard as those who would have been previously.

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Review from J W (Daughter of Client) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so glad to have found Home Instead for the care of Mum.
Mum's needs were quite complex, and the team took the time to learn what would make Mum happy and comfortable. We can't rate them highly enough - superb!

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Review from R J (Client) assisted by family/friend published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from carers. I preferred having two different carers as opposed to one, as it is nice to speak to different people being housebound. I feel extremely lucky that both carers during my time with Home Instead are so lovely.

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Review from S B (Daughter of Client) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead's care for my elderly mother has proven to be excellent. Handling over the personal care of a loved one is a very difficult and upsetting decision to have to make and all of the office staff and caregivers truly care about the wellbeing of mum and treat her with the utmost kindness, respect
and dignity. The past few months would have been impossible without them.

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Review from M L (Client) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice carers. Always willing to do any job. Their timekeeping is brilliant.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Home Instead (Luton & Central Beds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Home Instead (Luton & Central Beds) is calculated as follows: ( (66 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Luton & Central Beds) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

Runner Up - Community Business Person of the Year - Luton's Best Awards 2023

Recipient: Home Instead (Luton & Central Beds)

Date: Friday 26 Jan 2024 More details

Best Employer in Care Award

Recipient: Home Instead (Luton & Central Beds)

Date: Wednesday 31 Oct 2018 More details

Concern Award /Improving Lives

Recipient: Home Instead (Luton & Central Beds)

Date: Thursday 23 Nov 2017 More details

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Meet the Team (1)

Mohammed

Mohammed Dar

Job Title: Branch Manager & Head of Care Professional Experience

Joined: 2020

I have Ten Years of experience working in the Care Sector and always want to be part of a Successful Team. We In Luton & Central Beds branch do our best to deliver safe and quality Care to Our clients.


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