Home Instead (Luton & Central Beds)

Suite 1B, Jansel House, Hitchin Road, Luton LU2 7XH
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9.8 119 Reviews
  • Home Instead (Luton & Central Beds), Luton
Home Instead (Luton & Central Beds) provide an extensive range of caring skills in the home, supporting older and vulnerable people to remain comfortable, secure and independent. Ideal for older people's care needs and mobility issues, or those requiring hospital after care, CareGivers are also skilled in many specialist needs such as dementia and other long-term conditions.

All care is focused on meeting the needs of the client, having identified those needs at a Care Consultation, and thereafter describing the requirements within a tailored support plan. The plan is delivered by a supportive and responsive team employed and chosen for the desire and commitment they show in making a positive contribution to community life.

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Care Provided by Home Instead (Luton & Central Beds)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Mohammed Dar (Branch Manager)

Funding & Fees Guide for Home Instead (Luton & Central Beds)

  • Prices

  • From £36ph

  • Contact us to discuss client services and your preferred package.

Home Instead (Luton & Central Beds) Reviews (119)

Total of 119, showing 61-80
9.8

Home Instead (Luton & Central Beds) has a Review Score of 9.8 (9.821) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Luton & Central Beds) has 119 reviews.

Overall Experience

  • 79
  • 38
  • 2
  • 0
  • 0

Date Published

119
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10
13
106

Review from T R (Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service every two weeks.
Pleasant company.

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Review from Sandra P (Daughter of Client) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for mum's care since June 2019. Mum was allocated and introduced to a team of caregivers from the beginning although there have been a few changes to her team as her care needs have changed, she has now been settled with her team for some considerable time. Her caregivers
are all extremely professional and caring. They treat mum with respect and dignity at all times making her feel comfortable whatever the situation. They have all got to know mum and her little ways and what she likes and dislikes. As a family, we are extremely happy with the care and affection that mum receives. I would also like to thank all the office staff as they are always available to answer any questions I have and I am always kept informed of any slight changes that may occur.
While the cost may be a little more expensive than some other homecare agencies I am a great believer in you get what you pay for and we are happy in knowing mum is in good and caring hands from all her team.

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Review from S B (Client) assisted by family/friend published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service that allows us to continue living in our own home and all the staff are very helpful.

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Review from R W (Daughter of Client) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with everything.

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Review from Carol W (Daughter of Client) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead since 2017, when my father had a heart attack and his health deteriorated. The admin staff and carers have always been kind, helpful and professional. I would happily recommend them to everyone.

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Review from A G (Son of Client) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have achieved a good matching between client and caregiver - I am sure this has made the whole service that much more effective and efficient.
Excellent management support and any issues are resolved in a timely manner.

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Review from D B (Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent help.

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Review from S P (Client) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each week there is a cheerful greeting followed by the latest news, then it is down to business, mainly exercises followed by a cup of tea.
Each time the client is treated with dignity, even the goodbyes.

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Review from J D (Nephew of Client) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and support is of a high standard. All the people attending my aunt, show care and consideration at all times. She refers to them as friends, not carers.

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Review from S B (Daughter of Client) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead carers look after my father twice a day. He is not an easy man to care for, but the girls are admirable in the way they look after him and care for him. I can rest easy knowing he is in safe hands, and he is happy.

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Review from J J (Client) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving a companionship service with a wonderful carer for the last two years. She takes me shopping and to my various hospital appointments.
Unfortunately, in spite of my numerous phone calls to the office and meetings with her team leader, I have still not been introduced to a backup
carer to cover holidays and sick leave. On a couple of occasions, I have been unable to go out as no other carers were available.

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Review from K G (Client) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been easy to contact and pleasant when dealing with a query. All matters have been dealt with efficiently. The carers have been very good and well trained.
There are regular home visits by management to check that everything is running smoothly.
We are satisfied with the service.

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Review from Karen N (Daughter of Client) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the care my father has received has been excellent. All of the carers are conscientious and compassionate. They are friendly and approachable and treat my parents with respect. They point out any health concerns and suggest possible aids to assist my father.
The only improvement would be to
know who is coming in advance.

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Review from L P (Client) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A really nice company to receive care from. Caregivers are on time and well trained and attire. Very pleased with everything.

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Review from I C (Son of Client) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides a reassuring professional service. They communicate very well and will always call to advise of slight delays on visit times but these calls are very infrequent. Overall a very high standard of service.

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Review from P Q (Daughter of Client) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been using Home Instead for the past couple of years and I have found them to be professional and personable in their care for her. After her hip revision operation when she needed extra support we could trust the carers would attend 3 x daily to administer medication and ensure that she
was eating and drinking and overseeing her recovery from the procedure.

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Review from Janine H (Daughter of Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Home Instead as a company. The carers are excellent, dedicated and punctual and always willing to go the extra mile. Mum was assigned two careworkers who became more like friends. The office staff were also very efficient, keeping me updated about any changes regarding
Mum's welfare etc.

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Review from Sally C (Client) assisted by family/friend published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after by carer who shows great interest, who shows great interest, who encourages me to do various things despite my Alzheimers.

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Review from John V (Client) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers were well trained, polite and attended promptly.

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Review from M L (Daughter of Client) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the care she has received. She fully appreciates the caregiver's hard work and commitment. She absolutely loves her carer who is organised, very supportive and very much attention to detail. In my opinion, this is the best I have seen my Mum. Clean, fresh and well cared
for in a long time.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Home Instead (Luton & Central Beds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Home Instead (Luton & Central Beds) is calculated as follows: ( (66 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Luton & Central Beds) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

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Meet the Team (1)

Mohammed

Mohammed Dar

Job Title: Branch Manager & Head of Care Professional Experience

Joined: 2020

I have Ten Years of experience working in the Care Sector and always want to be part of a Successful Team. We In Luton & Central Beds branch do our best to deliver safe and quality Care to Our clients.


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