Home Instead (Luton & Central Beds)

Suite 1B, Jansel House, Hitchin Road, Luton LU2 7XH
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9.8 119 Reviews
  • Home Instead (Luton & Central Beds), Luton
Home Instead (Luton & Central Beds) provide an extensive range of caring skills in the home, supporting older and vulnerable people to remain comfortable, secure and independent. Ideal for older people's care needs and mobility issues, or those requiring hospital after care, CareGivers are also skilled in many specialist needs such as dementia and other long-term conditions.

All care is focused on meeting the needs of the client, having identified those needs at a Care Consultation, and thereafter describing the requirements within a tailored support plan. The plan is delivered by a supportive and responsive team employed and chosen for the desire and commitment they show in making a positive contribution to community life.

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Care Provided by Home Instead (Luton & Central Beds)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Mohammed Dar (Branch Manager)

Funding & Fees Guide for Home Instead (Luton & Central Beds)

  • Prices

  • From £36ph

  • Contact us to discuss client services and your preferred package.

Home Instead (Luton & Central Beds) Reviews (119)

Total of 119, showing 81-100
9.8

Home Instead (Luton & Central Beds) has a Review Score of 9.8 (9.821) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Luton & Central Beds) has 119 reviews.

Overall Experience

  • 79
  • 38
  • 2
  • 0
  • 0

Date Published

119
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10
13
106

Review from A B (Daughter of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers that visit mum at home have built a rapport with her. She enjoys their visits and company. We have never found one member of staff that we haven't liked!

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Review from N A (Client) assisted by family/friend published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have received a good service, always informed of changes to agreed attendance.

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Review from Pat M (Wife of Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is very thorough, efficient and caring. My husband gets on very well with his carers who are respectful and caring. Home Instead researched his needs very well before introducing him to his carers, unlike some agencies who simply send someone.

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Review from R B (Client) assisted by family/friend published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My companion for 2 hours is always punctual and recently we have been to a nursery. I enjoy playing dominoes with her/him and we have coffee. My carer helped me choose a special anniversary card for my wife and a potted plant. She is kind thoughtful and caring.

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Review from B N (Wife of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's and often wanders at night. He regards his Home Instead Caregiver as a friend and they get on very well. Being able to leave him overnight with someone so trustworthy and reliable gives me a weekly break and together with the support from the family enables me to continue
working two days a week. This combines to make me a far better carer when it's my turn.

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Review from Jean P (Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very happy with this service. I would like to say that everyone I have experience of does the best they can to provide care.

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Review from H F (Wife of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The caregivers do a very good job and take the trouble to get to know the client especially those with dementia. The management is not responsive and often make changes without proper discussion with caregivers and clients. This issue has been twice rated as "requires improvement" by the CQC.

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Review from Helena P (Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory.

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Review from K G (Husband of Client) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful.

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Review from M S (Wife of Client) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good. First year of using Home Instead. Everyone I have had contact with, be it carers or office staff, have all been unfailingly polite, considerate, helpful, friendly and approachable.

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Review from Leslie J (Client) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I am very satisfied with Home Instead Senior Care (Luton & Central Beds). However, although the majority of staff are excellent. I have had one or two who are very satisfactory. Complaints against them can be ignored.

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Review from Stephen H (Son of Client) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional and concise, knowledgeable.

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Review from Leonard R (Client) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Current help staff are excellent and of very good personal standard.

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Review from Shelagh S (Client) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review was pleasant and friendly and conducted in a professional manner. I find the care you provide is always apparently unhurried and I am always treated as a personal friend.

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Review from Ian D (Son of Client) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional start to our service. It's very early days at the moment but the carers and staff at Home Instead have been very charming and helpful.

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Review from Janet G (Daughter of Client) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support for client and family.
Empathetic.
Reliable.
Flexible.
Suggestions for care and support, informative.
Trustworthy.

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Review from G D (Client) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was against having carers come to me, but agreed to it as my family was concerned about me and wanted me to have someone to call in to check I am OK.


I have to be honest and say the carers and senior staff I have met are very friendly and really nice, helpful people. When I need a little help,

they are always willing to do what is needed. I also still manage most things alone.

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Review from Sue F (Daughter of Client) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always most helpful and kind.

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Review from Margaret Q (Client) assisted by family/friend published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that Home Instead provide a good service ensuring that a carer comes to look after me every day.

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Review from Yvonne K (Client) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, very reliable, friendly staff and efficient.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Home Instead (Luton & Central Beds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Home Instead (Luton & Central Beds) is calculated as follows: ( (66 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Luton & Central Beds) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

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Meet the Team (1)

Mohammed

Mohammed Dar

Job Title: Branch Manager & Head of Care Professional Experience

Joined: 2020

I have Ten Years of experience working in the Care Sector and always want to be part of a Successful Team. We In Luton & Central Beds branch do our best to deliver safe and quality Care to Our clients.


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