Home Instead (Luton & Central Beds)

Suite 1B, Jansel House, Hitchin Road, Luton LU2 7XH
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9.8 119 Reviews
  • Home Instead (Luton & Central Beds), Luton
Home Instead (Luton & Central Beds) provide an extensive range of caring skills in the home, supporting older and vulnerable people to remain comfortable, secure and independent. Ideal for older people's care needs and mobility issues, or those requiring hospital after care, CareGivers are also skilled in many specialist needs such as dementia and other long-term conditions.

All care is focused on meeting the needs of the client, having identified those needs at a Care Consultation, and thereafter describing the requirements within a tailored support plan. The plan is delivered by a supportive and responsive team employed and chosen for the desire and commitment they show in making a positive contribution to community life.

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Care Provided by Home Instead (Luton & Central Beds)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Mohammed Dar (Branch Manager)

Funding & Fees Guide for Home Instead (Luton & Central Beds)

  • Prices

  • From £36ph

  • Contact us to discuss client services and your preferred package.

Home Instead (Luton & Central Beds) Reviews (119)

Total of 119, showing 101-119
9.8

Home Instead (Luton & Central Beds) has a Review Score of 9.8 (9.821) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Luton & Central Beds) has 119 reviews.

Overall Experience

  • 79
  • 38
  • 2
  • 0
  • 0

Date Published

119
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10
13
106

Review from Annette W (Daughter of Client) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's caregivers are a very caring group, interested in her safety and welfare, and are very quick to alert me of any problems or worries. Mum likes them all and values their company and their time with her.

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Review from Paul S (Grandson of Client) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The renew focused on client -family experience as service user. The agency actively seeks to meet our needs and responsive to our concerns and flexible in changing care depending on needs. The staff are polite, they demonstrate they care and show respect and dignity at all times.
They clearly work
together as a team and endeavour to use a "core" set of staff so relationships can be built.
The telephone support service and admin are effective and efficient and when a call is made, they always respond in an understanding and supportive manner.

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Review from M A (Wife of Client) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From October 2016 Home Instead have helped with the care of my husband who has dementia. In all that time, I have nothing but praise for the dedication of all their team. The carers were assigned and the continuity of the same people looking after my husband has helped greatly. They are all punctual,
arriving with a smile and totally dependable. The office staff are always there for me if I should need them for any support.

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Review from P S (Daughter of Client) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service allowing me valuable time out. Prompt and professional at all times. Mother very happy with all carers attending her.

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Review from Maureen L (Client) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with this service - extremely helpful staff - nothing is too much trouble.

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Review from Charanjit B (Husband of Client) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife suffers from dementia for the last 6 years. The whole team, office staff and the carers, are very professional and take their duties seriously. They go that extra mile to accommodate your needs. The carers are the best I have come across. We love them, they are very kind, considerate, lovable
people.


I would recommend them without any hesitation.


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Review from Jane A (Daughter of Client) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, efficient, polite, kind and adaptable.
We could not have managed without the staff of Home Instead.
Mum and dad consider the 'girls' to be personal friends and looked forward to their visits.
Nothing was ever too much trouble and I would be happy to recommend them to anyone.

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Review from T W (Husband of Client) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The introduction of carers prior to commencing care is appreciated.

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Review from L W (Daughter of Client) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the month of April, Home Instead went over and above in caring for my father when he became poorly, staying with us from tea time until late evening. Our experience of the carers/staff at Home Instead Luton has been everything and more than you would wish for a loved one to remain in his own
home.

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Review from Valerie B (Niece of Client) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always reliable, keeping to time and communicating well. I've found the caregivers go above and beyond what is required of them and we are so appreciative. They have dealt with some difficult situations with patience and good humour.

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Review from C S (Son of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased and easy to talk to the staff who are very helpful. All good thanks.

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Review from M A (Daughter of Client) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, reliable service.

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Review from Marian P (Daughter of Client) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have 3 carers who work on a rota, looking after my mum with Alzheimer's, Dementia and severe osteoporosis.
All of them give excellent care and are very considerate to mum's needs and her worries.

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Review from Chris H (Daughter of Client) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent seems such a non-descript word to use to describe the quality of care provided by the team at Home Instead Luton.
After mum (his full-time carer) became unwell and was moved into a nursing home, we had no alternative but to look for daily help for dad. At the grand age of 92 things were
becoming quite a challenge for him at times.
We used the services of two other companies before we were recommended Home Instead. What a relief when they took over.
The carers were full of humanity, each were so caring, compassionate and incredibly supportive, not just towards dad but to the whole family. Despite the fact that dad couldn't remember their names, we know he looked forward to their visits and enjoyed the daily banter and chatter.
Towards the end of his life, dad's health had started to deteriorate. His wonderful carers were so attentive and receptive to the changes in his day to day health, he always received the best medical interventions to make sure that he was comfortable at all times.
Sadly dad has now passed away, but we remain forever thankful to all the smiling faces of his carers.

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Review from Christopher S (Husband of Client) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers for this company are second to none. I cannot praise them enough. Due to my wife's Alzheimer's (8 years now) she relies on them for her washing, dressing and moving, she is out of bed only 5 hours day. A few months ago the office did have a few problems with incorrect invoices but this
has now been put right.

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Review from Jane B (Daughter of Client) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we had provided 24 hour care for mum for six years. As she became more disorientated and frail we began to struggle. After looking at residential care I didn't think mum would cope with so many people around. Home Instead really reassured us that with their help we would cope with her staying
at home. Straight away they got to really know mum and her needs so it was with relief that we were able to step back from some of the harder care needs and concentrate on making her last few months full of love in calm surroundings. I can't thank then enough. Dignified and respectful care.

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Review from N W (Daughter of Client) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used Home Instead Senior Care for my mother, starting with a small level of companionship care now increasing to 7 days a week twice a day. Home Instead Senior Care have accommodated every step of the way and the carers they have sent have generally been regular ones with occasional changes
when there have been staffing issues.

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Review from Ralston D S (Daughter of Client) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely ladies from Home Instead have been caring for my dad for the last 3 months. They are friendly, warm, receptive and nothing is too much trouble. My dad is extremely happy with the service provided and looks forward to the visits. We would happily recommend this company to anyone interested
in this service provision. Thank you.

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Review from Madge W (Client) published on 21 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are extremely polite, helpful and caring. Always available.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Home Instead (Luton & Central Beds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Home Instead (Luton & Central Beds) is calculated as follows: ( (66 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Luton & Central Beds) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

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Meet the Team (1)

Mohammed

Mohammed Dar

Job Title: Branch Manager & Head of Care Professional Experience

Joined: 2020

I have Ten Years of experience working in the Care Sector and always want to be part of a Successful Team. We In Luton & Central Beds branch do our best to deliver safe and quality Care to Our clients.


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