Bluebird Care Mid Essex

80-86 New London Road, Chelmsford CM2 0PD
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9.3 50 Reviews
  • Bluebird Care Mid Essex, Chelmsford
Bluebird Care (Mid Essex) delivers professional home care packages, designed to help adults with care needs make the most of the homes they love, remaining comfortable with a sense of dignity and independence.

All provision is tailored to meet individual needs, with a friendly and versatile approach that is combined with quality care of recognised standards.

Areas covered are Chelmsford, Galleywood, Wickford, Basildon, Billericay, Writtle, Broomfield, Springfield, Danbury, Hanningfield, Great Leighs, South Woodham Ferrers, Hatfield Peveral, Witham.

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Care Provided by Bluebird Care Mid Essex

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Julia Mills (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Mid Essex

  • Prices

  • Care At Home Prices
    At Bluebird Care Mid Essex we offer a highly professional service for our customers. Our services range from a 30-minute visit a day, to 24-hour care 7 days a week. We offer all customers a free assessment in the comfort of their own home to help determine the level of home care service required.


    Please find below the details of our prices


    Care At Home Prices
    Length of visit Mon-Fri Sat-Sun Public Holidays
    30 minutes £31.00 £33.75 £40.50
    45 minutes £34.00 £37.50 £43.00
    1 hour £37.50 £40.75 £47.00

  • Live-in Care and Over night prices available separately

Bluebird Care Mid Essex Reviews (50)

Total of 50, showing 1-20
9.3

Bluebird Care Mid Essex has a Review Score of 9.3 (9.338) out of 10, based on 7 reviews in the last 2 years. Over all time Bluebird Care Mid Essex has 50 reviews.

Overall Experience

  • 41
  • 8
  • 1
  • 0
  • 0

Date Published

50
3
3
7
43

Review from Martin N (Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This last year has been difficult following the passing of my wife of 50 years in November 2023, however the carers regular visits has been one of the highlights. A happy smile and friendly disposition always acompanies her work always willing to carry out he talk and friendly suggestions to help my
life improve.
Thank you

Reply from Lucy McCormack, Director at Bluebird Care Mid Essex

Thanks for your review, we are so pleased your visiting care experts make a positive difference.


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Review from A P (Son of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been asked to review Bluebird due to their CQC inspection coming up. They have some good carers, my father enjoyed the company, and I feel the carers enjoyed his. The reason for my rating was sadly the carers at the time felt my father needed an ambulance and I was not informed. (I only noticed
when I saw the ambulance appear at the ring doorbell). He sadly passed away an hour later, it turns out that they was calling his mobile rather than myself as the next of kin. So I never had the time to get there and be by his side.

Reply from Lucy McCormack, Director at Bluebird Care Mid Essex

We are deeply sorry for your loss and sincerely regret that you were not informed in time to be with your father. We understand how distressing this must have been and appreciate you bringing this to our attention.At Bluebird, we are committed to providing the highest standard of care, and we take your concerns very seriously. While we are pleased to hear that your father enjoyed the company of our carers, we recognize that communication in urgent situations is critical. We are reviewing our processes to ensure that next of kin are always contacted promptly and correctly in such circumstances.Your feedback is invaluable in helping us improve our service, and we truly appreciate you sharing your experience. If you would like to discuss this further, please do not hesitate to reach out to us directly.


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Review from Brian G (Husband of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, Bluebird Care has been reliable, competent and efficient. As a sole carer, I place great value on their support. Their communications are good which is of special note.
The care attendants who come make my wife happy. As she is an advanced Alzheimer's patient, this is very important and
no mean feat!

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Mid Essex

Thank you, Brian, for your kind words, it really means a lot to our team for you to take the time to provide us with a review, I will share this with the team. Many thanks, Lisa.


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Review from N H (Son of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Birds have transformed my dad’s life. In the 12 months they have helped him, his quality of life has dramatically improved. He looks forward to his carers arriving and is very fond of one of the carers. From my point of view, they have supported me enormously, I can rest easier knowing that he
is taking his medicines now and having breakfast, that his catheter bag is being changed and looked after and that he makes it up the stairs safely in the evening. Blue Birds even pick up his tablets and deal directly with his doctors/pharmacy meaning I don’t have to constantly take time off work or step into the corridors to have phone calls. Thank you Blue Birds!

Reply from Essence, Administration Assistant at Bluebird Care Mid Essex

Thank you so much for your kind words, we are really happy that your dad's quality of life has improved. I will ensure to share this with the rest of the team.


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Review from Jane S (Daughter of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird listen and do their best to interpret what is needed but also go further, by making suggestions based on their experience and expertise. My Mum was very happy to see the carers from Bluebird and they helped her to live where she wanted for longer than might have been possible. Whenever I contacted
them I received a full and helpful response. On more than one occasion they went above and beyond which I have no doubt made a huge and happier outcome than could have been the case.

Reply from Lisa Green, Marketing Manager at Bluebird Care Mid Essex

Dear Jane,
Thank you for taking the time to review the care we provide, I will ensure that the team are aware of your kind words, which I know they will appreciate a great deal. Many Thanks.


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Review from J K (Daughter of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been caring for my mum for almost 3 years now and they are amazing. This agency is extremely professional and well organised, which was what we needed after the previous agency we used. In the beginning, the manager and team came to visit our home and met with my mum, dad, my sister and
I. They were able to give us advice about the care they would provide and reassure us they would meet Mum's caring needs (she has a rare degenerative brain disease and requires specialist care). We have a team of around 12 carers who look after Mum. She has 2 carers, 4 times a day. They are always punctual, polite, caring and compassionate.
They are all skilled in various areas of caring and my mum is always treated with respect and dignity at all times. All visits are recorded in a file, left at our home. The carers give us confidence in looking after my mum which is a blessing to us at this hard time. We will always be grateful for their help during this most difficult time.

Reply from Lisa Green, Marketing Manager at Bluebird Care Mid Essex

Thank you for your kind words, it's much appreciated. We will ensure that all of the relevant team are aware of your feedback - Thank you for taking the time to share these words. It will mean a great deal to our team.


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Review from Hayley W (Daughter of Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank Bluebird Care enough for everything they did for our dad. They were so considerate and caring, not just for Dad's needs, but also with our needs as Dad’s kids. We couldn’t have gone through Dad’s last couple of months without them.
We had a truly lovely lady for our resident carer,
plus daily visits twice a day from other Bluebird carers. One person was our main contact plus one of the carers, and she made a very sad situation a good one. Just seeing her smile and laugh with Dad could turn a rubbish situation around. Thank you, thank you, thank you.

Reply from Sharon Wuyts, External Communications and Marketing Manager at Bluebird Care Mid Essex

Good morning Hayley, thank you so much for your lovely review. We take pride in our care team and how they are dedicated to supporting our customers and their families/kids and being passionate about delivering outstanding, great care.


Kind regards.


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Review from Tim H (Son of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents were diagnosed with dementia, in 2017 and 2019 respectively. It was evident that they were failing to carry out many domestic chores independently. Both of the parents were reluctant to accept any form of professional help. In January 2020 we were able to get them to accept a short
visit by Bluebird Care to administer cream to a wound on our mother's leg. Bit by bit Bluebird, with our full agreement, diplomatically stepped up the level of care to three visits per day, including an extended 'companionship' visit in the middle of the day. At times our parents could be a challenge, but the carers always dealt with them in a sympathetic and very kind way - not helped by the pandemic. In February 2022 our parents were moved into a care home, partly on the prompting of Bluebird. I would not hesitate to recommend Bluebird to anyone. They offered a fantastic service and each individual carer became an essential part of our parent's support and care, often way beyond their remit.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Mid Essex

Dear Tim
Thank you for your time in giving us a great review. I remember visiting your parents, they were both such a joy to visit. Your father would always talk about his early days as a young lad, and your mother would tell me stories about her younger days as a mother. She loved her boys. It was such a pleasure to support and care for your parents.


Best wishes
Sharon


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Review from Simon J (Son of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is supported by Bluebird and the visits help her to continue to live in her own home. She values the friendliness and assistance she gets from her helpers who are conscientious and caring. Using the app means the family can keep in touch with what the carers are doing for her and the carers
always leave an informative note after a visit. Finally, the support we get from the Chelmsford office is a huge part of why Bluebird provides an excellent all-round service.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Mid Essex

Dear Simon, thank you for your time in giving us a lovely review. We are extremely proud of our mid-Essex team and we really appreciate your recognition, thank you. We wish you and your mother all the best. Kind regards.


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Review from Fiona M (Daughter of Client) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care workers from Bluebird provided excellent care and support for my dad, who was living with advanced mixed dementia. The knowledge built up from care visits in the earlier stages of Dad's illness meant that the care workers were still able to connect with Dad in the latter stages of his illness
when he needed full-time care as they could remember and relate to Dad's stories from his past, which gave him great comfort and joy. The live-in care meant that Dad was able to stay in his home until the end. It was also a great comfort to me knowing that the service was 100% reliable, and the standard of care was always first class, with staff regularly being assessed. The notes on the app also meant that I could keep up to date with what was happening in terms of Dad's care - how well he was eating and communicating etc.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Mid Essex

Dear Fiona, thank you so much for your time in giving us a review and for your lovely comments. We are so happy that our carers could connect with your dad, reminisce with his lovely stories from his past, and maintain his comfort and joy.
We really appreciate your time, take care.


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Review from F L (Friend of Client) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing experience, staff very friendly and patient, they go above and beyond. Nothing is too much.
Both office staff and care staff are ready and able to help.
I would definitely recommend this service.

Reply from Sharon Wuyts, Communication and Marketing Manager at Bluebird Care Mid Essex

Thank you for your time to give us a great review. We are extremely proud of our Bluebird Care Mid Essex Care team. We really appreciate your feedback.
Kind regards.


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Review from D M (Daughter of Client) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The relief carer we had for my mother was exceptional. She was kind, cheerful, hard working and conscientious. Definitely top of the class. Our main carer is also excellent and we think of her as part of the family. It is a very personal relationship and can take a while to find the right person
but we are very happy with the two ladies referred to.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Mid Essex

Hello Diana


Thank you for your time to give us your review of our services. We take pride in our care staff's performance and dedication. It is lovely to hear, that you consider your main carer as part of your family. Bluebird Care Mid Essex really appreciates your feedback


Have a great day!


Kind regards


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Review from Sue P (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since June 2021 my mum has been receiving care from this amazing company and carers and managers. My mum is fiercely independent and was very against having carers in to help her and especially washing her. They have all been so kind, discreet, friendly and reassuring and professional in every way to
mum and to myself, as I live quite a distance away and cannot be there daily but do go two full days a week. In October I was diagnosed with breast cancer and my sister with a hip replacement operation all at the same time so there would be no one to visit or do all the washing and cleaning that I do and other things my sister does so we had panic and urgent help. The Manager at Chelmsford immediately offered their services and support and helped to put in place full care and domestic cleaning once a week etc. so we could have that extreme worry taken off our shoulders as a family. My mum has been happy and extremely well cared for and any issues we are informed of immediately.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you, Sue, for your review and kind words. We will make sure this is passed onto the whole team!


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Review from J W (Daughter of Client) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great communication and care. Any small problems have quickly been resolved. Mum is very happy with Bluebird and so are the family.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Mid Essex

Thank you for your review, we are delighted to hear that you and your family are very happy with us. We very much enjoy providing care for your mum.


Kind regards
Sharon


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Review from Sue H (Daughter of Client) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been caring for Mum for two and a half years and they do a wonderful job looking after her. The carers are always friendly and cheerful and treat her with respect and dignity. They also inform me immediately of any care concerns that arise and have been quick to organise any relevant equipment
needed to keep her safe. They have taken the pressure off me and given me peace of mind knowing that Mum is being well looked after. I would highly recommend them, the team are very professional, patient and caring.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Mid Essex

Dear Sue
Thank you for your kind feedback, we are extremely proud of all our amazing carers and the work they do; they all are such a great credit to us.


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Review from G N (Daughter of Client) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the services my mother has received from Bluebird Care.
The staff are attentive to her needs and keep the family informed of any changes they observe. Carers have often gone the extra mile to ensure mums safety and well-being, whilst encouraging independence relevant to her abilities.
It's been a source of comfort being cared for by the same carers each week with few changes to staff, familiarity and continuity speak volumes. Thank you

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Mid Essex

Thank you for your review. We are so glad you are pleased with our standard of care provided to your mother and recognise our carers do go the extra mile. We are incredibly proud of our team and enjoyed reading your kind feedback; thank you for taking the time to do this. Kind regards.


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Review from Sue N (Daughter of Client) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird were such a dedicated team of carers, who often went the extra mile. It was a stressful time for Dad and his family, so we were relieved to know Dad was in good hands. We appreciated the support and regular communication from them. We are so thankful for the care, kindness and dignity shown
to Dad, through to his last days, by Bluebird carers.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you for your review. I am glad that you are impressed with the care that Dad has received.


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Review from D C (Client) assisted by family/friend published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a good friend and she works hard to keep my house clean. We have some lovely conversations.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you, we are glad you have got a friendship in the Care Assistant that supports you from Bluebird Care Mid Essex.


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Review from Zeila J (Wife of Client) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care couldn't wish for better, just what I needed. Don't waste time, they come in, get on with the job. Staff answer questions and if they don't know the answer, they will find out. I am most grateful to everyone.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you, Carol, for your review, we are glad your mum was happy with the Live-in Care provided by Bluebird Care!


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Review from Pamela W (Client) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very pleased.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you, Pamela, for your review, we are glad that you are happy with the care provided by Bluebird Care.


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Current Review Score: 9.3 (9.338)

Overview of Review Score

The Review Score of 9.3 (9.338) out of 10 for Bluebird Care Mid Essex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Bluebird Care Mid Essex is calculated as follows: ( (36 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 42 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Mid Essex is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (7)

Julia

Julia Mills

Job Title: Registered Manager

Joined: 2019

Hello, I’m Julia and I’ve had the pleasure of being part of the team at Bluebird Care Mid-Essex since 2019.


Having spent the early part of my career in HR and recruitment in hospitality and then the NHS, I am passionate about making a difference in the quality of peoples lives.


I am so very proud and privileged to lead a team of fantastic carers and support staff and the outstanding care each and every one of them provide to our customers.


Angela

Angela Golshan

Job Title: Office Manager

Joined: 2018

I have worked for Bluebird Care since April 2018 and have worked in the care sector since 2006 and haven’t looked back!


I have 2 lovely children and 3 grandchildren which light up my day when I see them.


I am very passionate about my job, I have a real interest in Dementia, and have trained as a Champion in this area so I can share my experience with the team.


It is so nice to work with a lovely team at Bluebird Care, and I enjoyed my career progression to Office Manager in 2019. I love my job and I am learning new things all the time and enjoy the challenge it brings.


Alyson

Alyson Chilton

Job Title: Care Supervisor

Joined: 2024

I have recently joined Bluebird Care Mid Essex and they have been really supportive and we provide excellent care to our customers


Maryann

Maryann Cleaver

Job Title: Live in Care Manager

Joined: 2021

It is important to us all that we dedicate our full-time roles to the management of Live in Care for our customers and our Live in Care assistants, to ensure this aspect of our business is managed effectively and to the highest of quality standards.


Live in Care is classed as a significant purchase, and whilst more cost-effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention. If you would like to learn more about how we manage our Live in Care Package and support our Live in Care assistant please navigate to our Live in Care FAQ's under the useful information tab on our website.


Whilst we are all well experienced in this service, we never lose sight of the difference we make in our customers ’ lives. Being able to remain safe at home is a dream of many of our customers and their families. We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.


Victoria

Victoria Cleaver

Job Title: Finance & Accounts Manager

Joined: 2014

I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding' team. My role is more than a “traditional finance” role, which makes it a very rewarding role – I get the opportunity to meet customers and employees and it’s an amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee


Kevin &

Kevin & McCormack

Job Title: Franchise Owners

Joined: 2005

Bluebird Care Redbridge is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area.


Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses.


Our vision is to be the very best local provider of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed.


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Maryann Cleaver

Job Title: Live in Care Manager

Joined: 2021

It is important to us all that we dedicate our full-time roles to the management of Live in Care for our customers and our Live in Care assistants, to ensure this aspect of our business is managed effectively and to the highest of quality standards.


Live in Care is classed as a significant purchase, and whilst more cost-effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention. If you would like to learn more about how we manage our Live in Care Package and support our Live in Care assistant please navigate to our Live in Care FAQ's under the useful information tab on our website.


Whilst we are all well experienced in this service, we never lose sight of the difference we make in our customers ’ lives. Being able to remain safe at home is a dream of many of our customers and their families. We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.


Frequently Asked Questions about Bluebird Care Mid Essex

What Type of Services does Bluebird Care Mid Essex offer?

Bluebird Care Mid Essex offers Home Care.

How many Carers does Bluebird Care Mid Essex employ?

Bluebird Care Mid Essex employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Mid Essex to verify any information. View our terms and conditions. Bluebird Care Mid Essex has a Platinum Service – more info.