Bluebird Care Mid Essex

80-86 New London Road, Chelmsford CM2 0PD
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9.3 50 Reviews
  • Bluebird Care Mid Essex, Chelmsford
Bluebird Care (Mid Essex) delivers professional home care packages, designed to help adults with care needs make the most of the homes they love, remaining comfortable with a sense of dignity and independence.

All provision is tailored to meet individual needs, with a friendly and versatile approach that is combined with quality care of recognised standards.

Areas covered are Chelmsford, Galleywood, Wickford, Basildon, Billericay, Writtle, Broomfield, Springfield, Danbury, Hanningfield, Great Leighs, South Woodham Ferrers, Hatfield Peveral, Witham.

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Care Provided by Bluebird Care Mid Essex

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Julia Mills (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Mid Essex

  • Prices

  • Care At Home Prices
    At Bluebird Care Mid Essex we offer a highly professional service for our customers. Our services range from a 30-minute visit a day, to 24-hour care 7 days a week. We offer all customers a free assessment in the comfort of their own home to help determine the level of home care service required.


    Please find below the details of our prices


    Care At Home Prices
    Length of visit Mon-Fri Sat-Sun Public Holidays
    30 minutes £31.00 £33.75 £40.50
    45 minutes £34.00 £37.50 £43.00
    1 hour £37.50 £40.75 £47.00

  • Live-in Care and Over night prices available separately

Bluebird Care Mid Essex Reviews (50)

Total of 50, showing 21-40
9.3

Bluebird Care Mid Essex has a Review Score of 9.3 (9.338) out of 10, based on 7 reviews in the last 2 years. Over all time Bluebird Care Mid Essex has 50 reviews.

Overall Experience

  • 41
  • 8
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Date Published

50
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3
7
43

Review from Carole K (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother needed full-time live-in care when she came out of hospital, the carers were absolutely brilliant, cooked from scratch, cleaned and looked after her extremely well. I would thoroughly recommend Bluebird.

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Review from Carol D (Client) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found the carers always on time, smartly dressed and willing to see to all your needs. Very kind and helpful.

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Review from Paul W (Son of Client) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird was recommended to us and we have not been disappointed. The service has been first class from the carers, management and finance department. The carers have been punctual, well turned out and very attentive to our elderly mother. When her condition deteriorated and reached the end of life
care, Bluebird responded immediately and two carers per session were provided. First class service and we would not hesitate to recommend them.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you, Paul, for your review, I am glad that you received a good service from us and would be happy to recommend our services.


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Review from Joan H (Client) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You could not have a better carer. I think it is essential that you have the same carer all the time if possible, she knows where everything is and what I want to be done, she also knows as soon as she arrives if I am not well or something is wrong. She can always cheer me up when I am down.

Reply from Natasha Schneider, Registered Manager at Bluebird Care Mid Essex

Thank you so much for taking the time to submit a review. We really welcome all the information you have communicated as it's so important we continue to strive and deliver the best possible service. If you have any suggestions on how we could improve this for you, please do feel free to share this. With heartfelt thanks.


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Review from R S (Client) assisted by family/friend published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the weekly care plan. Carers are always smartly dressed and arrive on time. Daily requirements are always carried out with a minimum of trouble, including hair wash and shower. I always use carer for a second opinion on any matters which may need attention. The two boxes below annotated
only as good are because I have little cause to contact management and have no experience of any other personal-paid-for care company.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you for your comments regarding the care and support our care team provide!


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Review from Michael W (Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have usually been very looked after and especially since have had a dedicated carer.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you for your review from Bluebird Care Mid Essex!


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Review from L W (Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers and office staff are very kind and helpful. They put themselves out to help me fulfil my wants and needs. They are punctual and patient with slowness. They do extra things such as posting letters for me. My partner is in hospital at present and they are providing extra care calls to
keep me safe, fed and watered. Who could ask for more!

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you for your review, and kind words about how we support you.


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Review from Diane L (Wife of Client) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been very pleased with the professionalism of care from Bluebird. All our carers are respectful, conscientious and dependable which is great support for myself.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you Diane for your Review we are glad you are pleased with the support we provide!


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Review from June C (Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Smart, caring, considerate, helpful, patient. Tidy, prompt, friendly, and supportive. Value for money - no experience of comparable companies' charges. The staff makes every effort to meet the needs of the client in all aspects. It is extremely helpful to have a rota of morning attendance times as I
need to take medication to help my breathing prior to washing and dressing.

Reply from Natasha Schneider, Registered Manager at Bluebird Care Mid Essex

Thank you so much for taking the time to submit a review. We really welcome all the information you have communicated as it's so important we continue to strive and deliver the best possible service. If you have any suggestions on how we could improve this for you, please do feel free to share this. With heartfelt thanks.


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Review from Peter G (Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always very pleasant and helpful.

Reply from Natasha Schneider, Registered Manager at Bluebird Care Mid Essex

Thank you so much for taking the time to post your review to us. We really do welcome every detail you have included as great feedback, and we will endeavour to continue to meet your support requirements. If you feel there are ways we could improve the service for you, please do feel free to share your ideas. With heartfelt thanks.


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Review from A W (Wife of Client) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After more than three years of excellent care, we faced the thought of lockdown with some anxiety. My completely immobile husband has been having three times care and helps with all his needs at each visit - would that be possible? - would Bluebird be able to provide this? - would the carers be willing
to put themselves at risk of infection?. After eight weeks we still have the regular teams who share the duties. They arrive for their allotted visits, always cheerful, always kind. Each pair works together keeping to their set routine, leaving only when they know he is comfortable. They know how to make him laugh! We will both be eternally thankful for our Bluebird Carers.

Reply from Natasha Schneider, Registered Manager at Bluebird Care Mid Essex

Thank you so much for taking the time to offer such thoughtful comments. I will ensure the care team are made aware of their compliments, and I know they will continue to enjoy the company of you both. Please do let us know if we can do anything more to support you both at this unprecedented time and we will endeavour to make it happen!


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Review from Janet B (Wife of Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a smiling face when I open the door. Peace of mind for all our family when my husband has great care.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you for your review from all at Bluebird Care Mid Essex.


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Review from M C (Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird has put new life in me after being at rock bottom. I can now smile again and look forward to each new day. I am most grateful.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you for your response and sharing your experiences of how Bluebird Care Mid Essex have changed your life.


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Review from J L (Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent. The only minus point is when times are changed from the rota. It would be helpful if someone could phone me to let me know. I can be getting on with jobs around the house, knowing that I've got 1/2 hr or more to get on with stuff. I realise this is an extra job for you to squeeze
in. I'm not bothered if the carer is just 10/15 minutes late.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you for your response. We will take your request on board about informing you of time changes. Many thanks.


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Review from Janet T (Daughter of Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my mother has received from Bluebird in the last 12-months has been excellent. The management team, in particular, is outstanding. I have never been let down on a call, should there be an issue, I am always contacted by a senior member of staff, never the carer. All visits are timely as
notified weekly. The carers are extremely kind and patient and service has been flexible. The only criticism is the 28-day cancellation policy, even for hospital visits.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you for your kind response and recommendations, from all at Bluebird Care Mid Essex.


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Review from Keith W (Husband of Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for all the carers at Bluebird. They are always attentive to mine and my wife's needs, even though, throughout this terrible virus they are often very tired after working long hours with Bluebird. I can't speak highly enough of the whole staff and carers.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you for your response and your kind words for the Bluebird Care Mid Essex team.


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Review from Jeanne I (Client) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been extremely friendly and helpful.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you from all at Bluebird Care Mid Essex for your review!


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Review from K B (Son of Client) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since using Bluebird Care, we have been very happy with the service provided. The carers are well turned out and look very professional. Nothing is too much trouble, and they go above and beyond for the client ie my mum.
My mum always looked forward to them visiting so she can have a good chat.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thanks for your review from all at Bluebird Care Mid Essex.


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Review from J H (Client) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service. All carers were willing to help, and I have a lot of carer friends that helped me put the shopping deliveries away, which I can't do on my own. They were all so friendly.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thanks for your response from all at Bluebird Care Mid Essex.


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Review from P F (Son-in-law of Client) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly, caring group of carers who always give 110% to make sure my mother-in-law is well looked after. Communication and service are first-class.
Massive thank you and well done to all.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you for your response from all at Bluebird Care Mid Essex.


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Current Review Score: 9.3 (9.338)

Overview of Review Score

The Review Score of 9.3 (9.338) out of 10 for Bluebird Care Mid Essex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Bluebird Care Mid Essex is calculated as follows: ( (36 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 42 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Mid Essex is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (7)

Julia

Julia Mills

Job Title: Registered Manager

Joined: 2019

Hello, I’m Julia and I’ve had the pleasure of being part of the team at Bluebird Care Mid-Essex since 2019.


Having spent the early part of my career in HR and recruitment in hospitality and then the NHS, I am passionate about making a difference in the quality of peoples lives.


I am so very proud and privileged to lead a team of fantastic carers and support staff and the outstanding care each and every one of them provide to our customers.


Angela

Angela Golshan

Job Title: Office Manager

Joined: 2018

I have worked for Bluebird Care since April 2018 and have worked in the care sector since 2006 and haven’t looked back!


I have 2 lovely children and 3 grandchildren which light up my day when I see them.


I am very passionate about my job, I have a real interest in Dementia, and have trained as a Champion in this area so I can share my experience with the team.


It is so nice to work with a lovely team at Bluebird Care, and I enjoyed my career progression to Office Manager in 2019. I love my job and I am learning new things all the time and enjoy the challenge it brings.


Alyson

Alyson Chilton

Job Title: Care Supervisor

Joined: 2024

I have recently joined Bluebird Care Mid Essex and they have been really supportive and we provide excellent care to our customers


Maryann

Maryann Cleaver

Job Title: Live in Care Manager

Joined: 2021

It is important to us all that we dedicate our full-time roles to the management of Live in Care for our customers and our Live in Care assistants, to ensure this aspect of our business is managed effectively and to the highest of quality standards.


Live in Care is classed as a significant purchase, and whilst more cost-effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention. If you would like to learn more about how we manage our Live in Care Package and support our Live in Care assistant please navigate to our Live in Care FAQ's under the useful information tab on our website.


Whilst we are all well experienced in this service, we never lose sight of the difference we make in our customers ’ lives. Being able to remain safe at home is a dream of many of our customers and their families. We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.


Victoria

Victoria Cleaver

Job Title: Finance & Accounts Manager

Joined: 2014

I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding' team. My role is more than a “traditional finance” role, which makes it a very rewarding role – I get the opportunity to meet customers and employees and it’s an amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee


Kevin &

Kevin & McCormack

Job Title: Franchise Owners

Joined: 2005

Bluebird Care Redbridge is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area.


Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses.


Our vision is to be the very best local provider of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed.


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Maryann Cleaver

Job Title: Live in Care Manager

Joined: 2021

It is important to us all that we dedicate our full-time roles to the management of Live in Care for our customers and our Live in Care assistants, to ensure this aspect of our business is managed effectively and to the highest of quality standards.


Live in Care is classed as a significant purchase, and whilst more cost-effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention. If you would like to learn more about how we manage our Live in Care Package and support our Live in Care assistant please navigate to our Live in Care FAQ's under the useful information tab on our website.


Whilst we are all well experienced in this service, we never lose sight of the difference we make in our customers ’ lives. Being able to remain safe at home is a dream of many of our customers and their families. We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Mid Essex to verify any information. View our terms and conditions. Bluebird Care Mid Essex has a Platinum Service – more info.