Bluebird Care Mid Essex

80-86 New London Road, Chelmsford CM2 0PD
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9.3 50 Reviews
  • Bluebird Care Mid Essex, Chelmsford
Bluebird Care (Mid Essex) delivers professional home care packages, designed to help adults with care needs make the most of the homes they love, remaining comfortable with a sense of dignity and independence.

All provision is tailored to meet individual needs, with a friendly and versatile approach that is combined with quality care of recognised standards.

Areas covered are Chelmsford, Galleywood, Wickford, Basildon, Billericay, Writtle, Broomfield, Springfield, Danbury, Hanningfield, Great Leighs, South Woodham Ferrers, Hatfield Peveral, Witham.

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Care Provided by Bluebird Care Mid Essex

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Julia Mills (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Mid Essex

  • Prices

  • Care At Home Prices
    At Bluebird Care Mid Essex we offer a highly professional service for our customers. Our services range from a 30-minute visit a day, to 24-hour care 7 days a week. We offer all customers a free assessment in the comfort of their own home to help determine the level of home care service required.


    Please find below the details of our prices


    Care At Home Prices
    Length of visit Mon-Fri Sat-Sun Public Holidays
    30 minutes £31.00 £33.75 £40.50
    45 minutes £34.00 £37.50 £43.00
    1 hour £37.50 £40.75 £47.00

  • Live-in Care and Over night prices available separately

Bluebird Care Mid Essex Reviews (50)

Total of 50, showing 41-50
9.3

Bluebird Care Mid Essex has a Review Score of 9.3 (9.338) out of 10, based on 7 reviews in the last 2 years. Over all time Bluebird Care Mid Essex has 50 reviews.

Overall Experience

  • 41
  • 8
  • 1
  • 0
  • 0

Date Published

50
3
3
7
43

Review from V J (Brother of Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall services for my brother are very good. The management for my brother seems to work well and the carers who visit are excellent.
One very small problem has been when I've left a message for my brother's carer with the office in Chelmsford, that it hasn't been passed on. (I don't know how that
system should work.)
Thanks for all the work you do. Great.

Reply from Lucy McCormack, Manager at Bluebird Care Mid Essex

Thank you for your review and recommendations.


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Review from Barrie H (Husband of Client) published on 7 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

These are challenging times to provide Domiciliary Care.
Bluebird Care Services has provided care to my wife for the past nine months.
They regularly review their operational procedures to where possible improve the service.
We receive a weekly timetable of visits and they provide a nucleus of staff
who know my wife's requirements.
The carers are excellent and treat us with respect, dignity and kindness.
I am satisfied with the service and would recommend them to others.

Reply from Tracey McCormack, Director at Bluebird Care Mid Essex

Thank you for your kind positive comments about the care you have received for your wife. I will pass on your gratitude to the team.
Very much appreciated.
Many thanks.


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Review from Sarah S (Daughter of Client) published on 5 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the whole process easy and thorough. I was able to get the care, time and day I required. Staff always polite and efficient.There was always an email informing me of any changes (really useful ). Could not ask for anything more.

Reply from Victoria Usher, Head of Care at Bluebird Care Mid Essex

Thank you for your lovely comments we always welcome feedback from our valued customers.


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Review from Reginald R (Client) published on 2 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So much better than our last carers, on time and friendly helpful. Do their jobs with efficiency always neat and tidy and never in a rush.
Do much more than other carers. Always tidy up and leave bathroom neat and tidy.

Reply from Victoria Usher, Head of Care at Bluebird Care Mid Essex

Thank you for your lovely comments, I am very pleased you are happy with the service we are providing, it is always nice to receive feedback from our customers and I will ensure it is passed on to our carers.


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Review from Julie B (Client) assisted by family/friend published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have in depth insight of how majority of agencies operate. What inspires Bluebird Care to be outstanding is their 100% quality care. Their precise listening skills is the key factor in keeping individual clients feeling rewarded and importantly restoring their independence and raising the clients
self esteem, confidence and extensively feeling satisfied Bluebird Care operate their service on what the client requires and requests. Giving the client the choices in all the decisions, this made me feel a respected human being not just a client. The professional, well groomed staff with excellent listening skills always present themselves with a crisp clean appearance, adopting health hygiene at it's maximum eliminating cross contamination. Their constantly mindful of their duties the moment you open the door. They're reliable and prompt on arrival using excellent safe guarding skills making sure I am always safe, their thorough assessment full attention to detail of your wishes, safety, medication is all allocated in their duties they perform. I am extremely impressed and completely satisfied of their trustworthiness and respect they show in your home, respecting privacy at all times.

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Review from Carol O (Daughter of Client) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From their first visit to assess my father's needs, the staff at Bluebird Care impressed us with their professional and efficient approach. Everyone has been kindness itself, treating my father with patient understanding and offering much needed support to my mother whose world has been turned upside
down by my father's failing health. The standard of care has been excellent and every effort has been made to accommodate my parents' changing needs. Some carers have been simply outstanding, bringing "life into the flat" and bringing a feeling of relief and security into my parents' often worrying world. We cannot thank Bluebird enough for all they have done and recommend their services without reservation.

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Review from Sadie S (Daughter of Client) published on 23 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad only had Bluebird care for a few days when he was extremely poorly. I cannot thank them enough for their kindness, care and professionalism. They came in at the time arranged and without fuss gave Dad the care he needed, when Dad needed extra attention beyond what had been arranged, again it was
all seen to with kindness and care. Thank you.

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Review from Jean (Client) published on 3 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with all the care.

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Review from Daphne H (Client) published on 24 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very caring,friendly and polite. They do everything i ask them to do. I am very pleased with the service I get.

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Review from Den H (Husband of Client) published on 22 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found staff to be very friendly, helpful and professional. My wife needs full assistance is always treated with dignity and respect.
The management were excellent in accommodating the times that we required, not just to suit themselves. Fully recommended.

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Current Review Score: 9.3 (9.338)

Overview of Review Score

The Review Score of 9.3 (9.338) out of 10 for Bluebird Care Mid Essex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Bluebird Care Mid Essex is calculated as follows: ( (36 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 42 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Mid Essex is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (7)

Julia

Julia Mills

Job Title: Registered Manager

Joined: 2019

Hello, I’m Julia and I’ve had the pleasure of being part of the team at Bluebird Care Mid-Essex since 2019.


Having spent the early part of my career in HR and recruitment in hospitality and then the NHS, I am passionate about making a difference in the quality of peoples lives.


I am so very proud and privileged to lead a team of fantastic carers and support staff and the outstanding care each and every one of them provide to our customers.


Angela

Angela Golshan

Job Title: Office Manager

Joined: 2018

I have worked for Bluebird Care since April 2018 and have worked in the care sector since 2006 and haven’t looked back!


I have 2 lovely children and 3 grandchildren which light up my day when I see them.


I am very passionate about my job, I have a real interest in Dementia, and have trained as a Champion in this area so I can share my experience with the team.


It is so nice to work with a lovely team at Bluebird Care, and I enjoyed my career progression to Office Manager in 2019. I love my job and I am learning new things all the time and enjoy the challenge it brings.


Alyson

Alyson Chilton

Job Title: Care Supervisor

Joined: 2024

I have recently joined Bluebird Care Mid Essex and they have been really supportive and we provide excellent care to our customers


Maryann

Maryann Cleaver

Job Title: Live in Care Manager

Joined: 2021

It is important to us all that we dedicate our full-time roles to the management of Live in Care for our customers and our Live in Care assistants, to ensure this aspect of our business is managed effectively and to the highest of quality standards.


Live in Care is classed as a significant purchase, and whilst more cost-effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention. If you would like to learn more about how we manage our Live in Care Package and support our Live in Care assistant please navigate to our Live in Care FAQ's under the useful information tab on our website.


Whilst we are all well experienced in this service, we never lose sight of the difference we make in our customers ’ lives. Being able to remain safe at home is a dream of many of our customers and their families. We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.


Victoria

Victoria Cleaver

Job Title: Finance & Accounts Manager

Joined: 2014

I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding' team. My role is more than a “traditional finance” role, which makes it a very rewarding role – I get the opportunity to meet customers and employees and it’s an amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee


Kevin &

Kevin & McCormack

Job Title: Franchise Owners

Joined: 2005

Bluebird Care Redbridge is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area.


Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses.


Our vision is to be the very best local provider of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed.


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Maryann Cleaver

Job Title: Live in Care Manager

Joined: 2021

It is important to us all that we dedicate our full-time roles to the management of Live in Care for our customers and our Live in Care assistants, to ensure this aspect of our business is managed effectively and to the highest of quality standards.


Live in Care is classed as a significant purchase, and whilst more cost-effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention. If you would like to learn more about how we manage our Live in Care Package and support our Live in Care assistant please navigate to our Live in Care FAQ's under the useful information tab on our website.


Whilst we are all well experienced in this service, we never lose sight of the difference we make in our customers ’ lives. Being able to remain safe at home is a dream of many of our customers and their families. We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Mid Essex to verify any information. View our terms and conditions. Bluebird Care Mid Essex has a Platinum Service – more info.