Caremark Harrogate

Claro Court Business Centre, Claro Road, Harrogate HG1 4BA
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8.9 23 Reviews
Arranging care for a loved one, or yourself, can be stressful. Caremark Harrogate are there to help guide you through the process, and will do it with a cheery smile!

The team at Caremark Harrogate will help you stay safe, happy and comfortable in your own home. They do this by designing a tailored care service just for you. This starts with them meeting you so that they can understand your care needs and get to know you as a person. They can help you in all sorts of ways, from providing a live-in carer and round the clock care, to occasional support with domestic tasks or companionship.

The care assistants are hand-picked for their caring nature, empathy and sense of humour. They will bring you joy and laughter whilst they care you and support you to stay independent.

The office team are there to plan your care, as well as supporting and training the care assistants to give you the best service possible.

If there’s anything you want to talk about, please feel free to give them a call or visit their office.
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Care Provided by Caremark Harrogate

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Paul Harvey-Matthews (Director)

Funding & Fees Guide for Caremark Harrogate

  • Prices

  • From £26.00 per hour

Caremark Harrogate Reviews (23)

Total of 23, showing 1-20
8.9

Caremark Harrogate has a Review Score of 8.9 (8.941) out of 10, based on 3 reviews in the last 2 years. Over all time Caremark Harrogate has 23 reviews.

Overall Experience

  • 15
  • 7
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  • 1

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Review from Louise F (Daughter of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first assessment visit, the team at Caremark, Harrogate, led by their brilliant manager, has guided us through the setup and provision of a care package with patience, kindness and professionalism. Always approachable, contactable and helpful when any changes are made which offers us great
flexibility to the amount and type of care required at any time. The carers carry out their duties with politeness and kindness and have always treated my parents with dignity at this difficult time of their lives. The Caremark app provides transparency and allows me to see what time the carers are with my parents and what tasks are completed. I wouldn't hesitate to recommend this company.

Reply from Paul Harvey-Matthews, Director at Caremark Harrogate

We're so pleased that you're happy with the care and support from Caremark Harrogate, thank you for sharing your experience. We know that we're very lucky to have such a caring team of people, working in the community and in our office. Our team always put our customers first in everything they do.


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Review from Jean S (Wife of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We’ve been having Caremark come since December 2023 and are fully happy with the service. All the staff are very pleasant and polite. The staff that visit my husband always ask before assisting with any personal care and we would highly recommend Caremark to anybody looking for homecare.

Reply from Paul Harvey-Matthews, Director at Caremark Harrogate

We're so pleased you're happy with Caremark. Thank you for choosing us to support you in looking after your husband.


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Review from Julia C (Daughter of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family contacted Caremark to look after our elderly father who was recovering from a major operation. Caremark were very quick to respond and put carers in place. They were very flexible and listened carefully to our wishes, choosing carers to meet our needs. We only needed care for a short time,
which they provided. The carers were all very helpful and kind helping Dad to settle back in his own home again. Thank you for the care you provided. I would definitely use their services again.

Reply from Paul Harvey-Matthews, Director at Caremark Harrogate

Thank you for choosing Caremark Julia. It was an honour to care for your father and to support you all at a difficult time.


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Review from Dana B (Client) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-informed if things change. My carer is very friendly and helpful. She's cleaned my flat very well and has inspired my stepson to do more around the flat.

Reply from Paul Harvey-Matthews, Director at Caremark Harrogate

It's lovely to hear that you're so happy with your care assistant.


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Review from Margaret S (Client) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service I receive from Caremark Harrogate.

Reply from Paul Harvey-Matthews, Director at Caremark Harrogate

We're so pleased you're happy with your service from Caremark.


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Review from M G (Son of Client) published on 4 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a severe stroke, the return home from hospital for my mother was extremely challenging - and for my father - but the care and dedicated support to help both was outstanding from Caremark. Providing four home visits each day, the team were flexible and adaptable to the needs of my parents.
This was made possible due to the thorough engagement of the care team manager, who took the time to understand the histories of my parents to provide them with the most appropriate support. The care team were also truly excellent, befriending my mother to give her emotional support as well as materially providing for all her physical needs. My parents’ experience of care from Caremark was superb and we are all extremely grateful for all that they have done to help my family.

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Review from Mike H (Son of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have been providing daily visits for the last six months which have been good - a few niggles from my father but nothing significant. Where they have been outstanding is their flexibility: when plans changed around Christmas, they were quickly able to reinstate visits that had been cancelled
despite it being holiday times; when my father was in hospital they have also been outstanding at finding flexible ways to support us and being in touch with the hospital to clarify everything. But most significant is the critical action they took in calling an ambulance when my father was wrongly discharged from hospital and taking charge of the situation. I'm very grateful for everything they have done.

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Review from Christine W (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Harrogate have given my father 24/7 care during his recovery from hospital. They have gone above and beyond to ensure that my father was cared for in a very professional manner and at the same time trying to help my mum deal with all the challenges going on in the home. Dad has made wonderful
progress and has gone from being bed-bound to walking independently around the house and garden in three short weeks. The staff have been on hand for every aspect of his care in a safe way, whilst at the same time encouraging him to regain his independence. It has been a team effort and I have also had the security of being able to keep an eye on his progress on the app daily. The manager and her staff have played a huge role in bringing Dad back to us, and nothing has been too much trouble for any of them. Thank you all so much for everything, nothing is more precious than your family.

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Review from Eileen A (Wife of Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have been with Caremark for around 6 months and in that time I had received a fantastic service due to the manager at the time who was brilliant. However, when he left we had to find a new provider as my husband was left without care as they said they had no staff when I called. I called the office
and asked to speak to the managing director and he refused to speak to me and then put the phone down. The service went down very quickly which resulted in my husband being neglected and I physically could not manage on my own as he is 2 to 1 care. Very dissatisfied and disappointed. I would not be recommending them due to the lack of care from higher management.

Reply from Badar Usmani, Director at Caremark Harrogate

I am extremely saddened to read your current review as you should not have felt obligated to look for a new Provider when our Supervisor (not Manager), whom you were very fond of, left us suddenly. Caremark operate as a Team and are not reliant on any one individual to ensure our service is consistent. I would have happily continued to provide your husband's care. I must correct you again regarding my refusal to speak with you when you called my office. I am more than happy to speak with all our clients and regularly do. I am still willing to speak with you, in person or by phone, to discuss any misunderstandings you may have about our service. As a gesture of good will, I would be prepared to offer you a substantial discount if you were prepared to have a discussion with me and reconsider coming back to us with my full guarantee that your husband will be cared for with the highest level of support our Team can provide.


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Review from Matt B (Father of Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only had two days of care so far, which is going well.

Reply from Badar Usmani, Director at Caremark Harrogate

Caremark is very happy that you found us through our existing client recommendation. We look forward to achieving the highest standard of service delivery for your son and maintaining consistency and continuity in the level of support


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Review from Derek S (Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Caremark for several years and am happy with the service I receive.

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Review from Jean W (Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the service.
The carers are very good, nothing is too much trouble.

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Review from Vera w (Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care and support - Caremark.

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Review from Robin F (Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy.

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Review from Elizabeth H (Mother of Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care provided. The carers go above and beyond to look after my little boy, keep him safe, and he always has great fun when they come to visit.

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Review from Helen S (Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our first week of the carers helping, and they have been extremely helpful, reassuring and efficient. They came a few days before my care started to introduce themselves and reassure me as I was extremely anxious. I was a carer myself, and they are very approachable and do all they can to make
me feel comfortable.

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Review from Shelia M (Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with Caremark because they offer a caring, friendly service not always offered by competitive organisations.

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Review from Elizabeth C (Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the standard of care which I have received over the last 4 weeks, the care has been entirely person-centered, with the majority of my needs being appropriately attended to. The areas which have not been appropriately attended to are under review and I am satisfied that
an appropriate resolution will be identified and applied moving forward. My care team are committed, competent, dedicated individuals who have contributed significantly to an improvement in my quality of life. I have no concerns regarding the quality of the care being provided.

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Review from June V (Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company providing my care are extremely outstanding. I'm very happy with the care I receive.

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Review from Kacie G (Daughter of Client) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have to thank the team so much for looking after my mum. The carers are fantastic, an absolute joy and so respectful. The office runs smoothly and the new management team are great. Huge thanks to all the staff who have made the care transition so smooth.

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Current Review Score: 8.9 (8.941)

Overview of Review Score

The Review Score of 8.9 (8.941) out of 10 for Caremark Harrogate is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Caremark Harrogate is calculated as follows: ( (16 Excellents x 5) + (1 Goods x 4) ) ÷ 17 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Harrogate is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Caremark

Date: Thursday 31 Mar 2022 More details

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Meet the Team (4)

Paul

Paul Harvey-Matthews

Job Title: Director

Joined: 2022

I’m the franchise owner, here at Caremark Harrogate.

After university, I volunteered in a care home and loved it so much that I knew that care and support were where I belonged. Nearly thirty years later, I can definitely say it was the right decision. More recently, in July 2022, I had the opportunity to purchase Caremark Harrogate.

Since then, as a team, we have been focussing on developing the services we provide and building a strong business. I’m really proud to be able to create jobs for local people and to help them provide brilliant care and support services.

If I’m not working, I’m often in the garden or the kitchen – ideally cooking fresh veg grown in my garden.

... Read more
Shelly

Shelly Phillips

Job Title: Care Manager

Joined: 2021

Being the Care Manager means that I’ve been approved by the Care Quality Commission and am responsible for ensuring the care we provide is of the highest standard.

When I left school, I went to college to become a social worker and began working in a retirement home to gain some experience and haven’t looked back since! I previously worked here and always retained a soft spot in my heart for Caremark. I returned as the Care Manager in October 2021, with the intention of leading the team to its full potential. I see a big part of my role as giving the customers and carers a voice and advocating on their behalf.

I grew up in Harrogate and have lived here for most of my life. I love to travel and always have my next holiday planned!

... Read more
Vanessa

Vanessa Ho

Job Title: Care Coordinator

Joined: 2021

As the Care Coordinator, I work in the office and keep our rosters up to date.

Before coming to Caremark, I worked in advertising. During the pandemic, I decided to make a career change and found Caremark by accident. I’m proud of the good relationships I have built with the people we support, their families and my co-workers. I get great job satisfaction knowing that what I do each day makes a difference in people’s lives. I love that every day in Caremark is different and brings a new challenge.

Outside work, I love walking the dogs, playing the piano and visiting my two grown-up daughters.

... Read more
Rosie

Rosie Palfreeman

Job Title: Field Care Supervisor

Joined: 2022

I’m the Field Care Supervisor, my job is to visit people receiving care from Caremark and support the care team.

Growing up, my mum was and still is, a nurse. I saw the care she gave people and wanted to be able to do the same myself. My first job was working in a care home, helping out with the meals after finishing school for the day. I have worked in the health and social care ever since. Whilst working for the NHS, I heard lots of really good things about the recent developments in Caremark Harrogate and I decided to join the team in August 2022. As a supervisor, I aim to be a good role model for the team and I always try to be the kind of manager I would like to have.

When I’m not at work I’m usually running around after my four boys (yes, one of them is my husband!).

... Read more

Frequently Asked Questions about Caremark Harrogate

What Type of Services does Caremark Harrogate offer?

Caremark Harrogate offers Home Care.

How many Carers does Caremark Harrogate employ?

Caremark Harrogate employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Harrogate to verify any information. View our terms and conditions. Caremark Harrogate has a Platinum Service – more info.