Caremark NI

3 Balloo Place, Bangor BT19 7BP
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9.7 21 Reviews
  • Caremark NI, Bangor
Caremark NI delivers a wide range of homecare services, ranging from respite care and companionship to assistance with personal care. Caremark can also provide care and support with day-to-day domestic activities.

The award winning team is passionate about providing the highest standard of person-centred care, ensuring the needs and dignity of each client is put at the forefront of the care they provide. This has led to Caremark NI becoming a well-known and respected care provider across much of Northern Ireland.

Caremark NI believes that ongoing investment in people safeguards the quality of its service; so all staff complete comprehensive induction training and have access to enhanced support and training opportunities within the Caremark Training Academy.

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Care Provided by Caremark NI

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alana Workman (Care Manager)

Funding & Fees Guide for Caremark NI

  • Prices

  • 60 minutes
    Weekdays - £25
    Weekends & Public Holidays - £27


    45 Minutes
    Weekdays - £21
    Weekends & Public Holidays - £23


    30 Minutes
    Weekday - £18.75
    Weekends & Public Holidays - £20.75


    Working Overnight
    Weekdays - £180
    Weekends & Public Holidays - £190

  • Please Note:
    Christmas Day, Boxing Day, New Year's Eve (after 5pm) and New Year's Day will be charged at double time.

Caremark NI Reviews (21)

Total of 21, showing 1-20
9.7

Caremark NI has a Review Score of 9.7 (9.737) out of 10, based on 9 reviews in the last 2 years. Over all time Caremark NI has 21 reviews.

Overall Experience

  • 17
  • 3
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  • 1

Date Published

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12

Review from Pauline W (Daughter of Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark come into my dad, 86 years old, 5 times a day to shower in the morning and toilet rest of the day. The carers are all great and respectful to my dad even the twilight. As he will/should be sleeping, they are great to try to not waken him when he needs changing. I also have 4 visits a week,
these two carers are fantastic with my dad and often the past three years have stayed the same two as with dementia this is great for my dad. I wouldn't change Caremark as I am very happy with the company and staff I have are a great support.

Reply from Richard Magrath, Operations Director at Caremark NI

Thanks for your kind review, it is great to hear that the care delivered is excellent. We all love your Dad at Caremark, he is a real character indeed.


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Review from Elaine M (Daughter of Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, friendly staff. Carer goes the extra mile.

Reply from Richard Magrath, Operations Director at Caremark NI

Thanks for your kind comments. We are glad you are happy with the care received.


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Review from David D (Son-in-law of Client) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very welcoming to all who come to the memory cafe. The activities are well throughout for all attending. An extra activity depending on thoughts and insurance would be a lot of exercises that could be done from the chairs. We both enjoy the experience of the memory cafe and the little craft
work can be taken home. I would recommend them to all.

Reply from Richard Magrath, Operations Director at Caremark NI

Thank you for your positive feedback. We are so glad that you enjoy our memory cafe and we will certainly look at introducing some exercises to our sessions which would be great fun indeed!


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Review from H B (Wife of Client) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with all the staff. They are so caring and come on time and let me know if I need to speak to the GP, etc.

Reply from Richard Magrath, Operations Director at Caremark NI

Thank you for your feedback, we are happy that you have had a positive experience with our team. Caremark NI.


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Review from A W (Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Support and staff are excellent.

Reply from Richard Magrath, Operations Director at Caremark NI

Thankyou for your feedback, we are happy to hear that the service we provide is working so well.


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Review from L S (Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently underwent a long neurosurgical operation, which was lengthy, painful, and left me needing a neck brace for five months. I could not have got through it but for the care given to me by my wonderful carers and especially one staff member in particular who went the extra mile and ensured she
had a way to get my hair washed and styled, lifting me up and encouraging me all the way. The girls know how I appreciate them, but I just want to thank you specifically for being you, a blessing in my life, thank you Caremark for the last five and a half years.

Reply from Richard Magrath, Operations Director at Caremark NI

Thank you for your review, we really appreciate your feedback and are very glad to hear that your experience of care has made a positive impact. We will, of course, pass on your comments to the relevant team members.


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Review from A C (Sister of Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Caremark staff friendly and efficient. My sister enjoys the company of the staff and has three calls per day. They are good at leaving feedback on each call and the support is great.

Reply from Richard Magrath, Operations Director at Caremark NI

Thank you for your feedback, feedback is very important for us and it is very much appreciated. Your feedback will be sent to the care assistants who went into the home, which I am sure will be much appreciated. Kind regards.


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Review from Maureen G (Client) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely delighted with the care I've received this past year. All of my carers are friendly, put you at ease, efficient and nothing is too much for them. I enjoy the conversations I have with them too.

Reply from Richard Magrath, Operations Director at Caremark NI

Thank you for your feedback, feedback is very important for us and it is very much appreciated. Your feedback will be sent to the care assistants who went into the home, which I am sure will be much appreciated. Kind regards.


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Review from J L (Daughter of Client) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provided care for our elderly mother for two years. Initially, the single-call care was person-centred, professional and compassionate. It was always of a high standard. In the later stage of decline, this excellent service continued with doubles. Mum looked forward to their visits. The carers
always fit around other services such as nurses from another home care provider. Mum remained in her own home until she passed. This would not have been possible without Caremark's support, the staff and management. For this, we are most appreciative.

Reply from Richard Magrath, Managing Director at Caremark NI

Thank you for your feedback, it is very much appreciated. Your feedback will be sent to the care assistants who went into the home, which I am sure will be much appreciated. I know the care assistants that went into your mother were very fond of her indeed. Kind Regards


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Review from Anne S (Wife of Client) published on 16 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only recently agreed to have carers come in to help him due to living with Alzheimer's. I was very nervous in the beginning, unsure of how he would react. He absolutely loves their visits now and looks forward to a wee bit of craic with all of them! He is cared for so well, and we couldn't
have wished for any better. Thank you all so very much.

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Review from Jackie M (Daughter of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had dementia and a range of physical health problems and was cared for at home by my dad with Caremark carers coming into the house four times per day. Despite staff shortages and pressure, the staff were delightful and both my parents loved to see them. Staff were cheerful, courteous, very
respectful and communicated well with us when there were any problems or worries about either parent. It was a great reassurance to me and my siblings that there were so many visits in the day, someone was checking in regularly and all the staff were always up for a quick chat with my dad which he enjoyed a lot. We couldn’t recommend this service highly enough and are very grateful for their support.

Reply from Richard Magrath, Managing Director at Caremark NI

Thank you, Jackie, for your kind words. Your positive feedback is so important and much appreciated, and we will pass on your comments to the staff who looked after your mum and I know this will be greatly appreciated.


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Review from Walter K (Son of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been suffering from a variety of issues and deteriorated to the point of requiring help. Help started with morning and evening calls. From early January 2021 my mother's health went downhill fast. The care package increased to double care 4 times daily. Prompt, efficient excellent service.
For the last 6 weeks of her life Mum was completely bedbound, I watched as the care teams cared for, bathed, changed and engaged with my mother. A first-class team.

Reply from The Caremark Team, The Caremark Team at Caremark NI

Thank you, Walter, for your kind words. We always encourage a true reflection of our service and your positive feedback is so important and much appreciated, and we will pass on your comments to the staff who looked after your mother.


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Review from Ciara B (Daughter of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum had a care package put in following a stay in hospital. We had numerous problems with Caremark. The staff didn't stay the allocated time (30 mins). The majority of the calls fell extremely short of the time. Most calls were only 8-10 mins even though they were paid the 30 mins! This was brought
to their attention on many occasions and wasn't rectified. Mum was reported missing but was in her bed and medication was failed to be given. The girls weren't given travel time to get from one service user to the next. The staff that came in were very nice.

Reply from The Caremark Team, The Caremark Team at Caremark NI

We always encourage a true reflection of our service. Points to clarify:
Time falling short - Trust clients are measured for care by the trust as per tasks required. Your mother did not require the allocated time for tasks, Caremark followed trust contractual procedures which is to report this to the CM to review client needs and reduce times. A letter expressing the pressures on the care industry in the home file detailed that call lengths would vary due to the pandemic.
Medication - CSW who attended asked your mother if she had taken her meds, her response was yes, and as the CSW expressed, she was very convincing, this resulted in a medication incident. Caremark identify medication errors and act accordingly by updating the trust and staff would attend retraining.
Our recent RQIA inspection including discussion of this complaint resulting in a clear inspection with no recommendations or requirements.
Value for money - care was completely funded by the trust not privately.


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Review from I M (Client) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers were reasonably prompt, properly attired with PPE and gave me all the help I needed with dignity and respect maintained.

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Review from N C (Daughter of Client) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers treated my father with kindness, dignity and respect during a very difficult time for him and the family. We could not have managed without their care and support.

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Review from Debi M (Daughter of Client) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the carers from Caremark who looked after my daddy enough. They treated him with dignity, professionalism but most importantly kindness and compassion. Thank you for all the help and support provided to our family during this very difficult time. With your support and care, we were able
to fulfil Dad's wish of staying at home surrounded by his family.

Reply from The Caremark Team, The Caremark Team at Caremark NI

Thank you, Debi, for your kind words. Your positive feedback is so important and much appreciated, and we will pass on your comments to the staff who looked after your Dad. He was indeed a true gent.


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Review from A F (Daughter of Client) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has provided excellent care and support for my father, in a caring and sensitive manner.

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Review from M B (Wife of Client) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally good.

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Review from Fred K (Client) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from Caremark are all excellent, they have been caring for me for over 3 years and have been a great support for my family also.

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Review from Alison S (Client) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this company.

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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Caremark NI is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for Caremark NI is calculated as follows: ( (41 Excellents x 5) + (8 Goods x 4) ) ÷ 49 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark NI is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Awards / Recognitions (0)

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Meet the Team (1)

Andrew

Andrew Armstrong

Job Title: Private Care Coordinator

Joined: 2023

Andrew joined the team as our Private Care Coordinator in June 2023. He has 10 years of experience working in the healthcare sector as a Dispensary Assistant in a local pharmacy. He has been enjoying working in the office and feels that there is great teamwork, with everyone working together towards one goal.


In his spare time, Andrew enjoys playing guitar in a band and going to the gym.


Frequently Asked Questions about Caremark NI

What Type of Services does Caremark NI offer?

Caremark NI offers Home Care.

How many Carers does Caremark NI employ?

Caremark NI employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark NI to verify any information. View our terms and conditions. Caremark NI has an Enhanced Service – more info.