Caremark Plymouth

Falcon House, Eagle Road, Plymouth PL7 5JY
Submit a Review
9.8 105 Reviews
  • Caremark Plymouth, Plymouth
Caremark Plymouth provides care in the home that is based upon independence, helping with personal issues and day-to-day domestic tasks that have become challenging in order that client can continue to live life to the fullest.

A fully-trained team believe in a flexible approach while allowing individuals to live in safety and comfort.

Opinions and requests are respected, including from loved ones, while 24-hour support is available for more complex needs and the service includes a focus on companionship.

Caremark Plymouth has been rated as 'outstanding' by CQC Report published on the 2nd April 2019

Show Caremark Plymouth on the Map

Care Provided by Caremark Plymouth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Holmes (Registered Manager)

Funding & Fees Guide for Caremark Plymouth

  • Prices

  • From £33.00 per hour
    From £27.00 45 mins
    From £21.00 30 mins

  • Weekend Charges are enhanced fees are an additional £1

Caremark Plymouth Reviews (105)

Total of 105, showing 1-20
9.8

Caremark Plymouth has a Review Score of 9.8 (9.848) out of 10, based on 11 reviews in the last 2 years. Over all time Caremark Plymouth has 105 reviews.

Overall Experience

  • 93
  • 12
  • 0
  • 0
  • 0

Date Published

105
0
4
11
94

Review from J C (Client) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with everyone. They are very helpful with things and I would recommend them to everyone.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Thank you for taking the time to give your feedback about the service we are providing. This positive review shows that we are committed to providing an excellent service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K B (Client) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The rating section speaks for itself.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

A short review but says it all about the service they receive.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R L (Son of Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark is very caring and efficient when looking after Mum. Have had other care firms in the past and they don't come close to them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pamela M (Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with Caremark, everything is excellent, the staff are lovely and very kind, everything about my care is very well organised. I am so grateful to all the staff I see, and the office staff I speak to. I do not know how I would manage without them.
Thank you so much for everything you
do for me.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Amazing review thank you so much for taking the time to submit this review


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F M (Daughter of Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are two members of staff who are excellent and always go above and beyond for my dad and I tell them this regularly, but also there are at least two that do the bare minimum and are basically lazy. Thankfully, they are not there so often. The other carers who come in are generally good and do
their job efficiently. I have made the office aware of the fact that the lady who comes in last thing seems to please herself when she arrives and is paid for 30 minutes but is usually there only 10-15 mins. The office staff are always very pleasant and helpful.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

We appreciate your honest feedback and the concerns you mention will be looked into.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann W (Client) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What more can I say? It's excellent!

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking time to complete this review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julia K (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful for the care that was given to my mother in the last couple of years of her life. She was able to remain in her home until near the end with the kind attention from her carers. We were always kept up to date with any concerns from the carers and had prompt response to anything we needed
sorting. She had a regular team taking care of her which enabled us as a family to become familiar with who was assisting her. Both carers and office staff went above and beyond to support us through a difficult time.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for your kind words about the service you received from Caremark.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian D (Husband of Client) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I continue to be both pleased and very satisfied with the level of care provided by the company and staff. The carers invariably, arrive at the stipulated time, are cheerful, courteous and helpful and usually leave having put smiles on our faces!

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to provide Caremark with such a complimentary review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jack C (Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Caremark (Plymouth) to support me by way of my NHS continuing funded care and support package, they have been ultra-professional from day one and continue to be so to this day, seven and three-quarter years later. Their involvement and that of their specialist team of brilliant carers have
been life-changing for me, in fact, it is clear that without their involvement, care, support and thoughtfulness, I (their client) would not be alive today.
I am forever in their debt and wish to put upon the record that I would recommend Caremark (Plymouth) to anyone who has the misfortune to need 24-hour, round-the-clock, specialist care and support. To Caremark (Plymouth), I say thank you so much.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for providing such positive feedback about the care you receive from Caremark.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M F (Son of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be very efficient and caring with my mother. They have a very good bedside manner.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to provide feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M P (Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased and satisfied with the personal care and attention I receive from the very capable and helpful carers who come at the stated time.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to review the service you receive from Caremark.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M D (Son of Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with the excellent care. Very well managed and organised with attention to detail. The careworkers are excellent, very chatty and good company for my father, also caring and compassionate.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to give your feedback about the service we are providing.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A P (Client) assisted by family/friend published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with carers.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to complete a review for Caremark.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V G (Wife of Client) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good timekeeping. Helpful, friendly and always ready to help. Would really recommend.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

We appreciate your feedback and thank you for taking the time to review the service you receive from Caremark.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B K (Client) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with care.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Thank you for your review, we appreciate your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diana B (Client) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wasn't happy about having homecare at first but Caremark dispelled any fears that I had. The carers are well-trained and friendly. There are regular service checks by the supervisors and I can phone the office if I have any questions or concerns. I cannot praise the whole team enough.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Thank you for your review, we appreciate your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B C (Client) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant. Very helpful. Could not manage without them.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Thank you for your review, we appreciate your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John E (Client) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with care and my carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E S (Client) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The field carers are exemplary for the following reason. Standard of dress code, always smart. Relationship with client, warm, friendly, good listeners and very, very caring and considerate. Attention to medical procedures, very detailed and strict. "Get it right for you" attitude, good communication.
The standards set are very high and the ladies achieve this consistently, I look forward to their visits!

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Thank you for your review, we appreciate your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robert S (Client) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I get is very good. Excellent service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Caremark Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Caremark Plymouth is calculated as follows: ( (59 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 66 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Plymouth is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (17)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Caremark Plymouth

What Type of Services does Caremark Plymouth offer?

Caremark Plymouth offers Home Care.

How many Carers does Caremark Plymouth employ?

Caremark Plymouth employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Plymouth to verify any information. View our terms and conditions. Caremark Plymouth has a Platinum Service – more info.