Caremark Plymouth

Falcon House, Eagle Road, Plymouth PL7 5JY
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9.8 105 Reviews
  • Caremark Plymouth, Plymouth
Caremark Plymouth provides care in the home that is based upon independence, helping with personal issues and day-to-day domestic tasks that have become challenging in order that client can continue to live life to the fullest.

A fully-trained team believe in a flexible approach while allowing individuals to live in safety and comfort.

Opinions and requests are respected, including from loved ones, while 24-hour support is available for more complex needs and the service includes a focus on companionship.

Caremark Plymouth has been rated as 'outstanding' by CQC Report published on the 2nd April 2019

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Care Provided by Caremark Plymouth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Holmes (Registered Manager)

Funding & Fees Guide for Caremark Plymouth

  • Prices

  • From £33.00 per hour
    From £27.00 45 mins
    From £21.00 30 mins

  • Weekend Charges are enhanced fees are an additional £1

Caremark Plymouth Reviews (105)

Total of 105, showing 21-40
9.8

Caremark Plymouth has a Review Score of 9.8 (9.848) out of 10, based on 11 reviews in the last 2 years. Over all time Caremark Plymouth has 105 reviews.

Overall Experience

  • 93
  • 12
  • 0
  • 0
  • 0

Date Published

105
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4
11
94

Review from J N (Client) assisted by family/friend published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the care I receive from my carers from Caremark. The personal care I receive is conducted whilst maintaining my dignity.

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Review from J G (Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service and care given to me during my care are top marks. I am treated with respect and dignity. Each carer has different traits but overall top class care.

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Review from Doreen P (Client) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you would like my opinion of the carers, I find them excellent.

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Review from T M (Daughter of Client) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a daughter totally reliant on Caremark, I have a great relationship with all carers and office staff. They phone me whenever there is a problem, I feel totally supported by them. The care they give my mum is excellent service, always on time and go beyond their service. Can not fault them.

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Review from R B (Client) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are really good. I'm really happy with Caremark (Plymouth).

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Review from Susan D (Daughter of Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are helpful, friendly and listen to the client. Management respond quickly to any issues raised in an appropriate manner and time frame.

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Review from Megan B (Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always helpful and very useful, always happy and friendly.

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Review from Frances O (Client) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. The company always telephone if the carer should be running late due to traffic hold up et cetera.

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Review from Paul Z (Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is good. All of the carers. I'm all for the lady carers.

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Review from M C (Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to comment on the service I got with my stay-at-home care. My carer was friendly. If you wanted anything, they were there. They all wore their uniforms all the time and everyone was clean. Management was clean and tidy and I would recommend to anyone.

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Review from Gwen B (Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with everything. My carer is perfect, very helpful.

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Review from J P (Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. The carers are very good.

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Review from Hunter A (Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very good carers who are very helpful.

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Review from Carol P (Daughter of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my mother receives from Caremark is exemplary in every way. The carers are kind and efficient and rostered for continuity of care. Having experienced other agencies we would not change again. Thank you to carers and management alike for keeping my mother independent.

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Review from Brian B (Husband of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The visits of your carers every day are a breath of fresh air.
They are very helpful with jobs around the house.
The girls have old heads on young shoulders and are always available with information.

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Review from M H (Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Caremark now for some years and always found them very approachable and friendly. They listen and try to do their best to help. Therefore, my recommendation is sincere from what I know and appreciate.

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Review from C H (Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional, friendly and helpful outfit which I have enjoyed terrifically.

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Review from David S (Client) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very careful and consistent care. First-class.

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Review from Tena M (Client) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is excellent. I couldn't ask for anything better.

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Review from Sue S (Daughter of Client) published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the outset, I was impressed by Caremark. I found their attention to detail reassuring and the care and thoughtfulness that they put into making sure the arrangements for my father were tailored to his needs.
All of the carers who've supported have been thoughtful and attentive; I wouldn't
hesitate to recommend Caremark.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Caremark Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Caremark Plymouth is calculated as follows: ( (59 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 66 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Plymouth is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (17)

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