Caremark Plymouth

Falcon House, Eagle Road, Plymouth PL7 5JY
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9.8 105 Reviews
  • Caremark Plymouth, Plymouth
Caremark Plymouth provides care in the home that is based upon independence, helping with personal issues and day-to-day domestic tasks that have become challenging in order that client can continue to live life to the fullest.

A fully-trained team believe in a flexible approach while allowing individuals to live in safety and comfort.

Opinions and requests are respected, including from loved ones, while 24-hour support is available for more complex needs and the service includes a focus on companionship.

Caremark Plymouth has been rated as 'outstanding' by CQC Report published on the 2nd April 2019

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Care Provided by Caremark Plymouth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Holmes (Registered Manager)

Funding & Fees Guide for Caremark Plymouth

  • Prices

  • From £33.00 per hour
    From £27.00 45 mins
    From £21.00 30 mins

  • Weekend Charges are enhanced fees are an additional £1

Caremark Plymouth Reviews (105)

Total of 105, showing 61-80
9.8

Caremark Plymouth has a Review Score of 9.8 (9.848) out of 10, based on 11 reviews in the last 2 years. Over all time Caremark Plymouth has 105 reviews.

Overall Experience

  • 93
  • 12
  • 0
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Date Published

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94

Review from Ruth B (Wife of Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think they are excellent.

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Review from Beryl B (Client) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care.

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Review from Diana S (Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care very good and carers very kind and helpful and always on time and cheerful.

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Review from Michael P (Husband of Client) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All excellent and very friendly. Treat my wife with dignity.

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Review from E F (Client) assisted by family/friend published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is excellent.

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Review from Stephen R (Client) assisted by family/friend published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made me feel more able to make use of carers. Made me feel confident in knowing I have the right care in place and that any extra needs will be dealt with by the relevant organisation. Made me feel very comfortable.

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Review from Jeanette H (Daughter of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has two main carers who provide my mum with excellent service.

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Review from Jean C (Client) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service I receive. The carers are very kind and we enjoy our time together.

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Review from D H (Client) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are excellent.


I could not do without them.


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Review from Gwenda P (Client) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Caremark (Plymouth) very understanding. If I have any problems, I talk to them and they help me. I have very caring carers and they are always ready to help. We usually end up laughing which I think is a good remedy.

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Review from Joyce W (Client) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care I have received from Caremark and would highly recommend them. I have been treated with kindness and dignity.

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Review from Ruth T (Wife of Client) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark (Plymouth) has the best carers we have had. They are always on time and very good at their job.

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Review from Keith H (Son of Client) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark are an excellent care provider. The carers are reliable, caring and always willing to help.

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Review from V B (Client) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good review and wonderful carer tp take me shopping. Nothing is too much trouble and assists constantly. No complaints at all, in fact, I look forward to her visits.

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Review from Joan C (Client) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the regular carers you are sending to me now. As one gets older, it's nice to see regular care attending to me. Yes, I am only 96!

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Review from Ian G (Son of Client) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark (Plymouth) for me is peace of mind. The carers who visit my mum are very caring and professional. They attend to my mum with great dignity. Nothing is too much trouble and they take her out in her wheelchair and sometimes the care. I would happily recommend Caremark (Plymouth). Excellent service.

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Review from Iris K (Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and happy with the care and the carers, they really look after my health and interest, They won't let me carry anything downstairs and make sure I use both handrails to go up and down the stairs. Thank you, one and all.

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Review from John V (Brother of Client) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided has been excellent and the support during difficult times has been first class. Staff have been very sympathetic, understanding and helpful at all times.
Thank you to all office staff as well as the caring angels.

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Review from C G (Wife of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found that all the carers from Caremark have been warm and kind and highly professional in their care.
We are so glad that we chose Caremark, after a friend's recommendation, and always look forward to a member of their staff coming.
We are very satisfied with the standard of care.

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Review from Paul D (Son of Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had care from Caremark since August 2016.
In that time we have been perfectly happy with all aspects of it.
The continuity of the carers is brilliant and they are extremely helpful, professional and friendly.
The whole team are the same.
Administration and office staff are extremely
helpful and no query or problem is too much trouble for them.
I would not hesitate in recommending Caremark to anyone in need of care.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Caremark Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Caremark Plymouth is calculated as follows: ( (59 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 66 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Plymouth is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (17)

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