Caremark Plymouth

Falcon House, Eagle Road, Plymouth PL7 5JY
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9.8 105 Reviews
  • Caremark Plymouth, Plymouth
Caremark Plymouth provides care in the home that is based upon independence, helping with personal issues and day-to-day domestic tasks that have become challenging in order that client can continue to live life to the fullest.

A fully-trained team believe in a flexible approach while allowing individuals to live in safety and comfort.

Opinions and requests are respected, including from loved ones, while 24-hour support is available for more complex needs and the service includes a focus on companionship.

Caremark Plymouth has been rated as 'outstanding' by CQC Report published on the 2nd April 2019

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Care Provided by Caremark Plymouth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Holmes (Registered Manager)

Funding & Fees Guide for Caremark Plymouth

  • Prices

  • From £33.00 per hour
    From £27.00 45 mins
    From £21.00 30 mins

  • Weekend Charges are enhanced fees are an additional £1

Caremark Plymouth Reviews (105)

Total of 105, showing 101-105
9.8

Caremark Plymouth has a Review Score of 9.8 (9.848) out of 10, based on 11 reviews in the last 2 years. Over all time Caremark Plymouth has 105 reviews.

Overall Experience

  • 93
  • 12
  • 0
  • 0
  • 0

Date Published

105
0
4
11
94

Review from B L (Client) assisted by family/friend published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Caremark for nearly two years and have found their overall understanding of my needs have been very good. The only thing i have to say on the negative side is that i do appear to have a very high turnover of staff which can be rather stressful at times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Leon P (Client) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

10/10 very good.

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Management

Treated with Dignity

Value for Money

Review from J B (Wife of Client) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so pleased with the quality of service. The girls have all been well trained, are pleasant and happy, in fact it is a joy to have them in our home. My husband looks forward to his daily help with showering. My eyes are failing and I most certainly would ask Caremark to help me as well as
they continue to help my husband.

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Review from Peter R (Client) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very attentive first meeting paved they way for an excellent start to my care programme. I feel at ease with the personnel provided and assured that I will continue to receive the best care from each carer attending.

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Review from Ann A (Daughter of Client) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first enquiry phone call Caremark have been excellent. The communication is efficient and reassuring. The carers and management are outstanding is their attention to detail and quality of care. My dad was relocated from the Midlands and Caremark have been amazing in helping in this transition.
He has blossomed in their care. The carers delight in his progress. They demonstrate a genuine interest in his well-being and care. As a family we are all delighted with Caremark and the support and dignity it offers. My dad is now in a nursing home, on admission to hospital everyone commented on how well cared for he was.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Caremark Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Caremark Plymouth is calculated as follows: ( (59 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 66 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Plymouth is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (17)

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