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Bluebird Care Swale has a Review Score of 9.9 (9.875) out of 10, based on 11 reviews in the last 2 years. Over all time Bluebird Care Swale has 32 reviews.
Review from L S (Daughter of Client) published on 10 February 2025
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Reply from Rebecca Glass, Administrator at Bluebird Care Swale
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service.
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Treated with Dignity
Value for Money
Review from E R (Client) assisted by family/friend published on 15 August 2024
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Reply from Rebecca Glass, Administrator at Bluebird Care Swale
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jayne P (Daughter-in-law of Client) published on 24 July 2024
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Reply from Rebecca Glass, Administrator at Bluebird Care Swale
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pat R (Daughter of Client) published on 5 July 2024
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Reply from Rebecca Glass, Administrator at Bluebird Care Swale
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sophie R (Daughter of Client) published on 20 December 2023
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Reply from Rebecca Glass, Administrator at Bluebird Care Swale
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S F (Ex Family Member) published on 6 December 2023
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Reply from Melinda Street, Manager at Bluebird Care Swale
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Laura H (Daughter of Client) published on 30 November 2023
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Reply from Melinda Street, Manager at Bluebird Care Swale
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephen M (Brother of Client) published on 1 November 2023
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Review from Teri J (Daughter of Client) published on 16 October 2023
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Review from M O (Client) published on 22 May 2023
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Reply from Rebecca Glass, Administrator at Bluebird Care Swale
Thank you for taking the time to complete a review. We strive to provide a great service to our customers and we are always happy to receive great feedback.
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Management
Treated with Dignity
Value for Money
Review from Gerald L (Client) published on 3 May 2023
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Review from Chris C (Son of Client) published on 22 February 2023
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Review from P M (Daughter of Client) published on 20 July 2022
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Review from A B (Guardian of Client) published on 4 August 2021
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Review from Andrew (Son of Client) published on 26 April 2021
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Review from Andy C (Brother of Client) published on 21 April 2021
Submitted via Website •
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Review from Jenny L (Daughter of Client) published on 15 March 2021
Submitted via Website •
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Review from T A (Daughter-in-law of Client) published on 1 March 2021
Submitted via Postal Card •
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Review from Jane P (Daughter of Client) published on 12 February 2021
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Treated with Dignity
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Review from Patricia (Stepdaughter of Client) published on 5 February 2021
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Treated with Dignity
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The Review Score of 9.9 (9.875) out of 10 for Bluebird Care Swale is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.875 for Bluebird Care Swale is calculated as follows: ( (56 Excellents x 5) + (8 Goods x 4) ) ÷ 64 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Swale is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Mar 2022
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Job Title: Financial Controller
Joined: 2014
Ozgur graduated from Canterbury Christ Church University in 2012, having gained a Bachelor of Science degree and combined honour in Business Studies and Human Resources Management.
She joined Bluebird Care (Swale) in August 2014 after gaining experience in private property management with a finance company.
Ozgur quickly progressed within Bluebird Care and was soon promoted to Financial Controller. She also gained the prestigious award of Employee of the Year in 2015.
She is very passionate about her role and having directed her own business previously she understands the complexities and problems involved. She prides herself in having the ability to perceive situations from both employee and employer perspectives.
Job Title: Head of Care
Joined: 2020
I have worked in the Care Sector for 32 years in numerous places such as care homes, hospitals, and domiciliary. I felt I wanted a change of role but to remain in the care sector as this is what I enjoy doing and feel like I can make a difference every day.
I now work in the Bluebird Care Swale Office as a Care Supervisor where I can have a positive impact on people's lives and contribute to their care but from an office-based role.
Job Title: Office Administrator
Joined: 2017
I work in the Bluebird Care Office as the office administrator, prior to this I worked as a Care Assistant for Bluebird Care Swale. I opted for a complete career change to become a Care Assistant after nearly 10 years as an office Supervisor.
I felt I wanted to give "something back" and a role in this sector gives me that opportunity, and it is so rewarding.
Working in the office still allows me to support and contribute to the care of our Clients.
Job Title: Deputy Head of Care/Care Coordinator
Joined: 2017
I started working for Bluebird Care Swale in 2018 as a care assistant. This was completely new to me but I absolutely loved my role. Everyday was different and knowing that I was making a difference to people’s lives, made me realise I had chosen the right career path for me.
My goal at the time was to become part of the Swale Office Team so that I could be involved in speaking with professionals, supervising and work my way up through the company. I started off as a care supervisor in 2019, to then changing my role in 2021 to Care Coordinator which I am still very much enjoying now, ensuring that all our customers are receiving visits on their required days and times. My role as a coordinator is often challenging but enjoyable.
I have recently been promoted to Deputy head of care which I am very grateful for. I have worked hard to be where I am now and I am proud to work for such great team who all work hard to ensure our customers are being provided with the best care.
Job Title: Carer Support Supervisor
Joined: 2023
I started my career in care back in 2019, working within the community. I have worked with a mixed range of needs from companion visits, mental health and challenging behaviour. I absolutely adore meeting every single client and being that difference to their day. I love hearing everyone's stories of their life experiences.
I am excited to get stuck in at Bluebird Care as a support supervisor and cannot wait to meet everyone. I really like how flexible Bluebird Care is, I can further my career and still be a mum.
I currently work as a support supervisor looking after the carers.
Job Title: Customer Support Supervisor
Joined: 2021
I joined Bluebird care Swale in August 2021 as a Care Assistant. I had never been a carer before and took to the role very smoothly.
In December 2021 I was given the opportunity to become an On Call Assistant.
In September 2022 I joined the office as a Support Supervisor, my new role is to help new carers start their Career in care. I’m now put of the Manager on call
I love my job role. Providing customers with excellent care that I would want my loved ones to receive.
I recently qualified as a mental health first aider. I understand the importance of mental health and its impact on overall well-being, so I am happy to hold this role and be here to support the team,
I am very proud of the work that we all do here and we are most certainly proving to people that we provide high quality care.
I'm now the Lead Customer Support Supervisor at Bluebird Care Swale and it’s hugely rewarding making such a difference to others.
I truly enjoy my work and am thankful to Bluebird Care Swale for allowing me to do what I love.
Job Title: Deputy Head Of Care/Customer Support Supervisor
Joined: 2020
I started as a care assistant for Bluebird Care in September 2020 during the pandemic, although it was challenging, I really enjoyed my role. I became part of the on-call rota and then started as a support supervisor working in the office.
Outside of work, I spend my time travelling to different countries or meeting up with some of my co-workers who have now become my friends for meals on our days off.
Job Title: Training Support Supervisor
Joined: 2015
Amy joined Bluebird Care (Medway) in March 2015 as a Care Assistant. Her constant good conduct, devotion to customers and commitment to her caring role secured her promotion in February 2017 to Care Mentor and just recently, at the end of March 2018, Amy gained a further promotion to Support Supervisor and works in the office for three days per week.
Amy was shortlisted for a Bluebird Care national award in 2017. She even went through to the finals having won Carer of the Year for the South East region. Well done Amy!
From November 2019, Amy's role as Support Supervisor changed to Training Supervisor with her having the sole responsibility for training new Care Workers in both the Medway area and the Swale area.
Job Title: Care Assistant
Joined: 2014
I’ve been a care worker with Bluebird for over 4 years, the job fell in my lap but feel that I have found my niche, I find the job thoroughly rewarding and look forward to seeing the people I care for.
I am also an I Care Ambassador for Bluebird Care Swale, where I attend meetings and group chats to share my knowledge about my role as a Care Assistant
Job Title: Field Care Supervisor
Joined: 2022
I joined Bluebird Care Swale as a Care Assistant in 2022.
I really enjoy my role as a carer, and helping to make a difference in people's lives.
In June 2024 I took on the role of Field Care Supervisor. This role entails me assisting the office with mentoring and supporting the carers
Job Title: Field Care Supervisor
Joined: 2021
I joined Bluebird Care Swale as a Care Assistant in 2021.
I really enjoy my role as a carer, every day is different, and you are helping people.
In June 2024 I took on the role of Field Care Supervisor. This role entails me assisting the office with mentoring and supporting the carers
Job Title: Director
Joined: 2024
Hi, I’m Jordan Byrne, the proud owner of Bluebird Care Swale! I studied management at the London School of Economics and spent some time on the MBA program at Yale. Before getting into homecare, I worked in finance in the City of London and across Europe. But what has always driven me is making a real difference in people’s lives.
My decision to lead this homecare agency is personal. Having experienced the need for care within my own family, I understand firsthand the impact it can have—not only on those receiving care but also on their loved ones. Too often, we forget the strain that falls on family members, who give so much of themselves to ensure their relatives are looked after. This understanding motivates me every day.
There is an infectious belief among our staff, and within the local community, that we truly have the best carers in the area. Therefore, I have always seen that my main role is to support the team so they can focus on doing what they do best—delivering exceptional care to you and your loved ones. It’s my job to make sure they have everything they need to make your journey easier, and to make it the best experience possible.
I don’t take the responsibility of running this company lightly. I know how important this service is, and I’m dedicated to ensuring that you can trust us every step of the way. You can count on me and my team to provide the care and attention you deserve. We and I will not let you down.
Job Title: Head of Innovation & Growth
Joined: 2024
Hello! My name is Sean, my role here at Bluebird Care is to help make the lives of staff as easy as possible through operational efficiency so our Bluebird Care teams can focus on what we do best, delivering the highest quality care!
My, background has involved a few different experiences. I have previously worked at the West Ham United First Team as a sports scientist from 2019 to 2021! Following that, I worked in a start-up company as an operational lead and technology consultant. Where me and my team built the company's presence in the local community whilst focusing on how to run our day-to-day operations as efficiently as possible to benefit our staff. Following this I took on a very high-pressure role as a lead recruitment consultant for a fast-growing company in London where we doubled our headcount in 6 months.
I am so excited to be part of the Bluebird Care family, the work that everyone does here is so impactful to the community and I am looking forward to meeting everyone who is a part of this amazing company and hearing and being a part of all about the great work that everyone does day to day.
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