Better Home Care

Broadway House, 149-151 St Neots Road, Hardwick, Cambridge CB23 7QJ
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9.1 15 Reviews
  • Better Home Care, Cambridge
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Care Provided by Better Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Better Home Care Ltd
  • Person in charge
  • Percy Mhishi (Manager)

Funding & Fees Guide for Better Home Care

  • Prices

  • Competitive prices available on request.
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Better Home Care Reviews (15)

9.1

Better Home Care has a Review Score of 9.1 (9.100) out of 10, based on 5 reviews in the last 2 years. Over all time Better Home Care has 15 reviews.

Overall Experience

  • 13
  • 1
  • 1
  • 0
  • 0

Date Published

15
1
1
5
10

Review from M O (Daughter of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Better Home Care provided great care for both of my parents for over two years, including managing my dad's PEG tube feed. They are reliable, skilled and caring. Every time I contacted them I spoke to someone who knew my parents.
They adapted their care plans quickly each time my parents' care needs
changed and were incredibly responsive when we asked for extra care hours at short notice. Thanks to their care, my parents were able to live in their own home for as long as possible. I would highly recommend them as a care agency.

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Review from Susan S (Wife of Client) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had a selection of carers, and all have been kind, considerate and, above all, respectful, with husband and have a wonderful attitude. The office is always very supportive, flexible and understanding. Very happy with the service to date, and would recommend it to others without reservation.

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Review from M B (Client) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers - punctual, efficient, fun, caring, helpful and compassionate.Wish I had them before as I now can't do without them. They always have a smile on their faces. Love them.

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Review from I F (Daughter-in-law of Client) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that my father-in-law spent time with have all been kind, cheerful and understanding of his needs. My father-in-law has enjoyed the company of the main carers and often talks about them.
My mother-in-law feels at ease when my father-in-law is in their care and has the confidence to go out
for a few hours, knowing he is safe. The very few small issues that occurred were easily addressed and we felt that our concerns were taken seriously every time.

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Review from Robert B (Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, excellent. Time is short and rarely I have to take a cooked meal out of the oven. Microwave meals are never a problem. The biggest problem is bedmaking. They have to make my bed while I am washing in the kitchen so cannot advise. Recently, they have usually done it well but there are many ways
to get it wrong. The worst, unusual, is to leave the undersheet in a mess so I have to remake the bed.
The friendliness of carers is very important!

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Review from T B (Daughter of Client) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Friendly disposition. Very observant with my father. Professional manner. Very hard working. Would highly recommend it.

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Review from S R (Daughter of Client) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely kind and caring. They do a fantastic job. They always treat myself and my mother with respect.

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Review from Michael W (Client) assisted by family/friend published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am not happy having a late morning call as the nights are long enough when I am normally in bed by 20:45.

Reply from Percy Mhishi, Manager at Better Home Care

We are in the process of reviewing the visit times.


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Review from P V (Client) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I am getting.

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Review from Jacqueline L (Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very polite and friendly they go beyond my expectations. It's nice when the carer like to have a conversation with me and laugh. If there is anything that I can't do myself they are willing to help. When I can't get up in the morning the carer allows me to rest until lunchtime and then
they let me have a wash or a shower.

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Review from B M (Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the excellent care that I receive.

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Review from V P (Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm extremely happy with all the carers do for me, nothing is too much trouble.

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Review from G G (Daughter of Client) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Better Home Care have been looking after my mother, she is now 95, for about 15 months. The carers look after her wonderfully and are very friendly. It is a great relief to me to know that she is cared for so well, morning and evening. I can phone the office when necessary and always have a lovely conversation.
My problems/views are listened to where applicable and acted on. A huge thank you to you all.

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Review from P H (Client) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had nothing but perfect care in the time I have used this service.

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Review from L S (Daughter of Client) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is excellent, staff are caring, efficient and friendly. Mum is more than happy with the care and feels confident in the staff.

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Current Review Score: 9.1 (9.100)

Overview of Review Score

The Review Score of 9.1 (9.100) out of 10 for Better Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.600 for Better Home Care is calculated as follows: ( (20 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 30 Ratings = 4.6

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Better Home Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Better Home Care

What Type of Services does Better Home Care offer?

Better Home Care offers Home Care.

How many Carers does Better Home Care employ?

Better Home Care employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Better Home Care to verify any information. View our terms and conditions. Better Home Care has a Basic Service – more info.