Bluebird Care Havering

135 Church Road, Harold Wood, Romford RM3 0SH
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7.0 19 Reviews
  • Bluebird Care Havering, Romford
Bluebird Care Havering offers a whole range of care to people living in their own homes, from companionship and dementia care to respite care and help with taking medication.

Their home care staff are highly experienced and offer compassionate care where dignity and respect is at the heart of their care.

The care is tailored to a person's specific needs and they offer the same standard of care that they would expect for their own families.

Each person is seen as an individual and they are able to stay in control of their own care and retain their independence in their own home.

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Care Provided by Bluebird Care Havering

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Laura Williams (Manager)

Funding & Fees Guide for Bluebird Care Havering

  • Prices

  • £28.95 Monday to Friday
    £29.95 Saturday & Sunday

  • We offer a unique service of tailored care visit from 30 minute check-in visits to full live-in support

Bluebird Care Havering Reviews (19)

7.0

Bluebird Care Havering has a Review Score of 7.0 (7.000) out of 10, based on 1 reviews in the last 2 years. Over all time Bluebird Care Havering has 19 reviews.

Overall Experience

  • 14
  • 5
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  • 0

Date Published

19
0
0
1
18

Review from Norris O (Husband of Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All your carers have been very friendly and thoroughly professional and accommodated the needs of my wife in a manner that suits her. it has been good, for the most part, to have a continuity of the same carers who, thereby, become familiar with their necessary duties and know exactly what they need
to do immediately on arrival. Thank you and keep up the good service!

Reply from Indira Sundrasaykarum, Digital Marketing Manager at Bluebird Care Havering

Thank you for taking the time to post your review. We really appreciate your feedback. We would like to hear more of your thoughts if you ever feel like discussing how we can improve our service to reach five stars.


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Review from Helen T (Daughter of Client) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird looked after both of my parents throughout the pandemic, and I really don’t know what we would have done without them. Sadly my father passed away at the end of last year, but my mother continues to have overnight care.
It gives peace of mind to know she is being looked after in a kind and
caring way, and we are very happy with the service that Bluebird provide.

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Review from Gina S (Daughter of Client) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Find all carers kind and considerate, and do their job well. They always come in with a smile and are friendly. Happy Dad and chat without it interfering with their duties. Apart from a few issues along the way, we are satisfied with the care provided.

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Review from Chris R (Son of Client) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old dad, from last June, found himself in a repeating spiral of the hospital, then home. When finally discharged from the hospital in January, he was very weak and went into respite care. His recovery was very slow, and he missed being in his own home. We decided to commission Bluebird Care
to provide a live-in 24/7 complex care package. The carer who looked after Dad was absolutely brilliant. She cooked, cleaned, supported Dad's personal care, and most importantly, engaged with Dad. Within a short time, Dad's appetite and mobility improved to the point where his level of care was reduced to 4-times a day. Using Bluebird Care was the best thing we could have done for Dad.
Bluebird has continued supporting Dad, and our interactions with all their staff whether carers or admin, have been first class. Always supporting Dad to continue his recovery with a caring and friendly attitude. Dad is gradually recovering his health, and this is mainly due to Bluebird Care. The app is also brilliant.

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Review from Christine S (Client) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Bluebird for roughly 4-years, and on the whole, the service is very good. I think it helps to have the same carer every day, but of course, they cannot work all the time. I do realise that sometimes things go wrong, which cannot be avoided and try to be aware of this situation, I usually
get someone eventually. The only thing is I don’t always get a call to tell me things have changed. Bluebird has been very helpful if I need an earlier or later call from the carer because I have an appointment to get to. They try their hardest to accommodate you. Once I have been washed and dressed, I can then get on with my day. I have only used Bluebird, apart from the carers they send you after you have been in hospital, you have them for 6-weeks, and I have always been glad to return to Bluebird Care.

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Review from Arnold P (Client) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had one visit per day, increasing to two/per day during the past year by very good, friendly and competent, mainly female, staff. My daughter reads the carer's notes every evening in San Francisco, where she lives, which gives her peace of mind as she knows that I am being well looked after.

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Review from D J (Son of Client) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It took a lot for me to hand over care and responsibility for my mother, however, Bluebird, so far, has risen to the challenge, and overall, has been a game-changer for both my mum and me.
Six months ago, I didn’t think my mum would accept outside care, but now she looks forward to the 4-visits she
gets a day - the empathy of the carers and the support I’ve received from their office have given me the confidence to go back to work and slowly, as trust builds, after several years of being the primary carer, I’m getting my life back on track.
Thank you, Bluebird.

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Review from S G (Husband of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely happy with the service my wife received from the 2 girls that my wife had on a regular basis.

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Review from Terry W (Client) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite only using Bluebird services for a short time, we have been very impressed with the service provided. From the first telephone enquiry to the initial consultation regarding our needs and to the carer who started exactly at the time requested and carried out his duties efficiently and with respect
to ourselves. We would not hesitate in recommending Bluebird.

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Review from Sue H (Daughter of Client) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is an extremely outstanding professional company. The staff are polite, kind and in my words ‘The Best’. I would strongly recommend them. They treated my mother with complete dignity and respect.

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Review from H E (Daughter of Client) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always arrive on time. They work well and with regards to Mum, who appears to be happy with her care. I am always kept informed of which carers to expect at certain times. I like the way carers put their reports in emails and not in a folder as any problems which arise can be sorted out.
The supervisor arranged for Mum's bed to have guards, something I appreciate. Everyone is friendly and professional.

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Review from C A (Wife of Client) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Communication was excellent with staff when required. The two carers I had were on time, appeared experienced, efficient, very pleasant, talkative and friendly what every client requires.
Thank you, Bluebird Care.

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Review from Richard V (Client) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I have needed to request a change or specific service, the co-ordinator has always been able to accommodate me. Nothing is too much trouble and if there is something that needs clarifying, I’m either phoned or receive a text.
The care support I get every day is excellent from a great carer
- it makes a big difference to my everyday life and well-being.

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Review from Peter B (Client) assisted by family/friend published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers are extremely helpful on my daily visit each morning. Helping with my breakfast, my personal care to ensure that I am up and running.

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Review from M B (Son of Client) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided and especially the kindness and professionalism shown by the carers.

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Review from Manual V (Husband of Client) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First I would like to start by stating that I always make positive comments. Most of the time, work is carried out in a good manner, but there have been some occasions when it was carried out below average by some of the carers. In the past, carers were leaving before their time was over. At the moment
we are very happy with the carers that we have. No negative comments at all.

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Review from Ann J (Client) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The agency carers sent to me are all experienced and carry out their duties with respect and friendliness. They know where everything is and get on doing the jobs. Totally trustworthy and very pleasant.

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Review from Karen S (Daughter of Client) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care far exceeds expectations and gives our family a complete feeling of confidence with the welfare of our parents. Nothing is too much trouble for the carers and management team alike with their prompt reaction to every situation. Totally professional and compassionate.

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Review from Janet (Daughter of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very professional and give good support to my father. They are flexible in their approach and are friendly in all departments and will always help with any problem if it is possible. I would recommend this company I feel very confident in their care they give my father.

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Current Review Score: 7.0 (7.000)

Overview of Review Score

The Review Score of 7.0 (7.000) out of 10 for Bluebird Care Havering is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Bluebird Care Havering is calculated as follows: ( (2 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 6 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Havering is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (3)

Alvin

Alvin Osei-Tutu

Job Title: Owner

Joined: 2007

Alvin has over 15 years of managerial experience in the retail sector. He is responsible for the overall running of the business and is instrumental in making strategic decisions for the company.


Alvin is passionate about contributing to the local community and resolute about revolutionising the culture of care in the London Borough of Havering.


Laura

Laura Williams

Job Title: Operations Manager

Inspired by her mother, who remained in the care industry for many years, Laura joined the team in January 2013 initially as a Care Assistant, then Care Manager for many years before taking on the role of Operations Manager. As Operations Manager, she is responsible for the effective and daily governing of the company - ensuring that a credible service is being provided at all times and to CQC's quality assurance compliance framework.


Debra

Debra Murphy

Job Title: Administrator

I love working for Bluebird! I love the feeling that I am having a positive impact on so many people's lives. It is a great feeling when you get to help someone, and you know that you have made them happy.


Frequently Asked Questions about Bluebird Care Havering

What Type of Services does Bluebird Care Havering offer?

Bluebird Care Havering offers Home Care.

How many Carers does Bluebird Care Havering employ?

Bluebird Care Havering employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Havering to verify any information. View our terms and conditions. Bluebird Care Havering has a Platinum Service – more info.