What Type of Services does Bluebird Care Westminster, Kensington & Chelsea offer?

Bluebird Care Westminster, Kensington & Chelsea offers Home Care.

How many Carers does Bluebird Care Westminster, Kensington & Chelsea employ?

Bluebird Care Westminster, Kensington & Chelsea employs 90 carers.

Bluebird Care Westminster, Kensington & Chelsea, 77 Ashmill Street, London NW1 6RA

Review from E D (Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience

Bluebird Care and their carers have looked after me beautifully. I would like to compliment my regular morning carer by name but I won't! She, and all the ladies who have looked after me, is kind, friendly and helpful. Full marks! My only tiny quibble is the length of time it took to activate the debit

card. But all in all, I'd recommend Bluebird Care to anybody.

Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

It is a pleasure to look after you and thank you for taking the time to give such praise on our service. All the very best - Bluebird Care.

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Review from Shona L (Niece of Client) published on 6 January 2025
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Overall Experience

Brilliant company, the care and compassion that is shown to my uncle is amazing. Everything is taken care of from hospital appointments to taking him shopping for clothes. I cannot recommend this company enough. As I live quite for away from my uncle, it's so reassuring to know that his needs are met

every day, he's always showered, fed and warm, he is a happy man. Every carer is on point.

Reply from Mel Fairchild, Home Manager at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for your wonderful review! We're incredibly grateful for your kind words. It's fantastic to hear that your uncle is receiving the care and support he deserves, and we're thrilled that our team is able to make a difference in his daily life. Knowing that you can have peace of mind, even from afar, is exactly what we strive for. We'll continue to ensure he's well taken care of, and we're so happy to be part of his journey. Your recommendation means the world to us!
All the best
Bluebird Care Westminster

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Review from M A (Client) published on 25 December 2024
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Overall Experience

On the whole, excellent. They were on time and agreeable and knowledgeable.

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Review from C H (Client) published on 23 December 2024
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Overall Experience

Wheelchair-bound after a stroke, I started using Bluebird Care services recently, 9 hours a day every day. I was assigned a team of three carers who will now come in turn on the same day every week. I will therefore be able ot plan my activities ahead of time.
They are all pleasant and professional.

I ask them to take me out to the nearby park every day, twice a day, rain or shine, and they do it happily. I am quite fussy about my food. They all follow my instructions to prepare my meals the way I like.

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Review from S W (Daughter of Client) published on 11 October 2024
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Overall Experience

Had a fantastic experience for my 95-year-old mother. The assistants were patient and caring, the management was always available and very responsive. It was an excellent experience and a real pleasure working with you. Can't thank you enough for all you did!

Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

Thank you for taking the time to write this amazing feedback, it really does mean a lot to our teams. It was a pleasure looking after your mother and we are very happy that the experience had such a positive impact on you and your mother. All the best.

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Review from P M (Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience

Right from the very beginning, a very positive experience. Telephone calls and meetings set up very promptly. Most impressed by the professionalism, training, friendliness and level of support from the staff.
Nice to be able to talk to staff about problems and techniques. Care tailored to individual

needs and schedules during visits.

Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

It's been a pleasure to provide care and thank you for writing such lovely feedback. Our teams are so passionate about building genuine connections and providing the gold standard of support for people when in need. I am so glad that we have been able to have such a positive impact for you and build a genuine relationship to ensure the best possible service was delivered. All the very best.

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Review from A S (Wife of Client) published on 11 January 2024
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Overall Experience

I am very pleased with Bluebird - the support, the very friendly and practical help they give to my husband's condition and way of life and the knowledge that they are there for me.
My husband really enjoys his experience and I enjoy the peace of mind - thank you.

Reply from Peter Slough, Managing Director and owner at Bluebird Care Westminster, Kensington & Chelsea

Thank you for sharing your experience of our service! We are honoured to support your husband to access his community and live life to the fullest, on his terms. His experience and yours are at the heart of his care plan; tailoring each visit to his preferences. Whether it's a stroll in the sunshine or preparing a favourite meal, I can assure you that his carers thoroughly enjoy supporting him. Like all of our customers, he has led a storied and truly fascinating life; we are honoured to play our part in supporting him to remain safe and happy at home. Our Care Assistants embody our values - kindness, compassion, empathy - and are trained for excellence in care. I'm delighted to find you've experienced this very special mix! Unwavering confidence in your Bluebirds certainly delivers peace of mind. Thank you again for sharing your thoughts on our triple CQC Outstanding Westminster, Kensington & Chelsea home care service.

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Review from Fabyan J (Client) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience

Bluebird has been very helpful and supportive in providing me care. The carers have been amazing and really kind. It has been a great experience and the office team have been great too.

Reply from Peter Slough, Managing Director and owner at Bluebird Care Westminster, Kensington & Chelsea

Thank you for sharing your experience of our service; it has been a pleasure to support you to stay safe and happy in your Kensington home for the past seven years. Your Bluebirds have thoroughly enjoyed working with you and adapting their care and support to your changing requirements. Entrusting yourself, your home, your health and your wellbeing to a care service is a leap of faith... we are honoured that you chose Bluebird Care Westminster, Kensington & Chelsea and I am delighted that you've had the triple CQC Outstanding service we are renowned for providing. Kindness, empathy and compassion are the cornerstones of our care and we build upon these with industry-leading training and supervision for our team to create London's finest service. Thank you again for sharing your experience with your Bluebirds - it means the world to our team!

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Review from Thomas L (Guardian of Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience

I am the guardian of one of your clients who lives in sheltered accommodation in the Westminster area. I live in the South West and, due to being remote from the person I am a guardian for, find the services of Bluebird Care critical for the safe management of her care. We have always found the care

provided very good and your Care Managers are always extremely responsive to any queries or difficulties that may inevitably arise.

The client has recently had an unfortunate accommodation issue that resulted in significant disruption and distress. The care team at Bluebird Care stepped in and definitely went the extra mile to bring the situation under control quickly and efficiently; so minimising the impact and distress for the client. The care, dedication and professionalism of the carers and managers who dealt with the situation was second to none and has been hugely appreciated.

Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea

Thank you for your feedback regarding the service we've provided for the past three years. It is our pleasure to support our customer with daily visits to her Marylebone home. I'm delighted to read that our service has been consistently excellent for her; continuously liaising with you as her guardian and being immediately responsive to her changing requirements are essential elements of delivering a 'CQC Outstanding' level of support. When opportunities arise to go the extra mile for our customers, we rise to the challenge and strive to exceed expectations. The circumstance you mention in your review is one such occasion where swift, decisive action was required and taken. I am delighted to hear your Customer Service Manager was able to significantly mitigate the upset and disruption. Our Bluebirds always aim to be 'second to none' - what a marvellous description! Thank you again for your kind words; they mean the world to our team.

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Review from L M (Son of Client) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience

My mother's carer has become part of our family. We enjoy time together eating meals and doing other lovely things together. My mother is very happy being cared for in her own home so that we can continue to enjoy each other's company in a familiar environment. My mother's carer does so much: changing

bedsheets, preparing meals, suggesting ideas for entertainment such as watching videos or going for a walk. Her cooking is excellent. She has a great sense of humour - much needed in many situations! We are thrilled with her, as a family.

Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea

It has been a pleasure supporting your mother in her Holland Park home. She is a joy to support! As her requirements changed, we were able to adapt the service from home care to live-in care. I am thrilled to read that our carer matching process has been a runaway success! Helping our customers remain safe and happy at home, supporting our customers and their family members. This is precisely what our service sets out to achieve. Many people think that increased needs mean a loss of independence and a move away from their beloved home. Our service proves this simply isn't the case and one can be supported at home to enjoy life on one's own terms. Our live-in care team are hand-picked to fit each customer's requirements and personalities and they boast well-rounded skill sets that match their innate kindness, empathy, and compassion. I am delighted to read that you are thrilled with our service and can't wait to share this beautiful feedback with her Bluebirds!

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Review from D W (Client) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience

I'm really happy with the service provided by Bluebird Care. Value the care and carers.

Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea

Thank you for your kind words regarding the service we've provided to support you in your home. Our triple CQC outstanding home care and live-in care service is custom-built around each individual customer to create their happiest and most bespoke experience. Whilst we are not the least expensive care provider, our rigorous training programme embeds 'Excellence in Care' and we can boast multiple tiers of oversight to ensure your care exceeds expectations at every opportunity. From your superb care assistants to your dedicated customer service manager, who is there to act as your 'North Star' no matter the question or requirement, your Bluebirds are there for you any time, day or night, 365 days a year. I'm delighted to read that you find significant value in our service - that's exactly what we set out to deliver! Thank you again for sharing your insight; it is our honour to support you in your home.

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Review from Margaret L (Wife of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience

I would like to take this opportunity to highlight the amazing service our care staff delivered to my late husband during my family's most difficult time of need. The manager personally provided an incredible service supporting my husband throughout his difficult journey with Vascular Dementia from

the beginning stages of the disease all the way to my husband's last few weeks at home receiving palliative care, he would literally always go out of his way to make sure we had the best staff, equipment and community professionals available on hand in between each stage according to his condition. With great charm and imaginative sympathy during his regular visits, he would give our family such a positive light in our darkest moments. I will be forever grateful and recommend his services to anyone who needs this type of support in their own home!

Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea

Thank you for your kind testimonial; it was our honour to facilitate your husband's wishes to the letter. He is sorely missed by our team. With dementia, palliative, and end-of-life specialists as part of our core care team, we are able to provide professional, empathetic, compassionate, person-centred in-home support. I'm pleased to hear the care provided was invaluable and enabled space for precious, unburdened time with him. To learn that we were of assistance at this particularly difficult time fills the hearts of every team member who supported your family.

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Review from Jeremy O (Husband of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience

We have two carers morning and evening from Bluebird Care. They get my wife up using a sling and hoist and transfer her to the living room, where she has a special lift up chair. They wash and dress her and get her breakfast and any other minor needs. The carers are very professional. They treat my

wife extremely well and with care. They interact very positively with her and create a happy and relaxed experience for her. Over time her regular carers have become trusted friends, who do more than just help her with her disability.

Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea

Thank you for your kind words regarding your wife’s service. It has been our great pleasure to assist her in your home for the past year. You are held in high esteem by our Westminster, Kensington & Chelsea Bluebirds, from our registered manager to your customer service manager and our field care supervisors to your care assistants, it has been marvellous to work with you. I am delighted to hear that your wife’s twice-daily support has been delivered professionally and with great care, to facilitate a happy, relaxed experience from trusted staff. We hire for unteachable values - kindness, compassion, empathy - and train for excellence in care, so I am happy to hear you are experiencing this superb combination! Thank you again for your kind feedback; our Bluebirds will continue to seek opportunities to go above and beyond for your wife.

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Review from P G (Son of Client) published on 27 April 2023
Submitted via Website • Report

Overall Experience

Bluebird Care Westminster provided our mother with a lovely, kind and attentive carer. She was very well organised and excellent company, meaning that we never had concerns about her safety. The company was highly professional at all times and ensured that we had a similar level of high-quality care

when the primary carer was away.

Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea

It was our honour to provide live-in care and then palliative care with waking nights to your mother in her home; the past two years with her were simply wonderful. She was warm and kind... a genuine delight for our care team and office team. I am pleased to hear that you found the Bluebird service to be organised, safe, and professional. We strive to deliver the sterling standard of care for residents of Westminster, RBKC, and the City of London so it is a joy to read that your mother received exactly this. We hire for values - kindness, empathy, compassion - and train for excellence in care which means absolutely every Bluebird Care Assistant should meet the same high bar. On behalf of your mother's care team, we are so grateful that you've taken the time to share your thoughts. Her passing has created a void that we fill by remembering and celebrating her beautiful spirit.

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Review from John W (Son of Client) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience

A great well structured team that ensures to maintain a quality service from training of staff to the regular monitoring of works. They ensure that works are professional at all times. We are extremely happy that each carer goes out of their way to ensure that Dad's quality of life is maintained at

a higher standard and the difference is evident from looking after Dad through to taking care of his surroundings. Dad is in a lot better place. Well done team, looking forward to a great 2023.

Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea

Thank you for your kind review of the home care service we provide for your father in his Bayswater home. I'm delighted to hear that his Care Assistants deliver a high standard of care, tailored to his stroke recovery, whilst utilising his specialist equipment. Supporting your father, supporting your wider family structure, enabling you to go back to work and rest assured that your father is safe and happy at home - these are our reasons for being. We look forward to the year ahead, providing exceptional care that goes above and beyond and bends to your father's changing requirements. Delivering the very best outcome for your father in 2023 will continue to be our focus. On behalf of his Care Assistants and wider supervisory care team, thank you again for your wonderful feedback.

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Review from Emma A (Daughter of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience

Bluebird care has brought me not only valuable assistance in managing my father's care but also peace of mind. I have not found this level of reliability, empathy and professionalism with other care agencies. It is a great relief to be able to call on qualified professionals who can understand and anticipate

complex needs.

Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea

It has been our honour to assist your father in his Covent Garden home. I'm delighted to hear that you're finding our carers to be empathetic and professional. We hire for values - compassion, kindness, empathy - and train for excellence in care. Our specialist training goes beyond industry standards to ensure each customer receives a truly tailored experience. For family members and advocates who live abroad (or indeed any distance from their loved one), the openPASS system allows real-time access to care notes from anywhere in the world giving, as you rightly note, exceptional peace of mind. On behalf of our office team and your father's dedicated care team, thank you for taking the time to share your experience of our service.

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Review from Tom W (Son of Client) published on 19 August 2022
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Overall Experience

Lots of help along the way to find the best care plan for my father, working with both nurses and carers. It's all about the people and with our carers we are truly lucky to have them both on team dad!

Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea

Thank you for the wonderful review of our home care service; we are honoured to be assisting your father in his Westminster home. As you rightly note, it is all about the people! We hire for values: kindness, compassion and a genuine desire to care - and then train rigorously for Excellence in the delivery of that care. On behalf of your father's care assistants, his Customer Service Manager and our wider Bluebird Care office team, a huge thank you!

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Review from Graham A (Next of Kin) published on 7 July 2022
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Overall Experience

We have been delighted with the quality and care Bluebird provided to our elderly relative who has vascular dementia but remained very independent. Bluebird was able to try different carers and timings to find which combination worked best. We lived some distance away and it was good to see the senior

management being hands-on and keeping us informed. It was marvellous that they were able to find a carer who obtained our relative’s trust so that they went to the laundrette together, took a bus to a large supermarket for shopping, picking up the laundry on the way back. Unfortunately, after another emergency hospital admittance (accompanied by her main carer) the care package had to end when the relative needed 24-hour care and the flat was not suitable. We would not hesitate to recommend the office.

Reply from Peter Slough, Director and Owner at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for your kind words. Whether you live close to or far away from a loved one, the prospect of choosing the right team to meet their needs is a daunting task. As leaders in dementia care, our team was able to create a bespoke care plan that kept her safe and happy in her home. On behalf of her care assistants and our office team, I can assure you she will be sorely missed. We thoroughly enjoyed getting to know and care for her.

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Review from G W (Partner of Client) published on 18 March 2022
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Overall Experience

Excellent service at all levels of the company. Very professional, caring and above and beyond expectations. Very compassionate, understanding of client's needs and care. Attention to clients' requirements to maintain quality of life. Very detailed to clients' needs and expectations.

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Hi, thanks so much for such a lovely review! We really appreciate your kind words and it means a lot to the carers. We will be sure to pass on the feedback.

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Review from Lina A (Wife of Client) published on 9 December 2021
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Overall Experience

We had the good fortune of getting help from Bluebird Westminster immediately after my husband had his hip replacement surgery. And we had the greater fortune in our first port of call being the care manager. She has an abundance of all the qualities one wishes for in a human being in care management:

calm, kindness, understanding, compassion, empathy and an ability to explain challenges without sounding panicked. She truly is an oasis of calm and a far superior care manager than anyone I had to deal with later. Of course, we know we are dealing with a business when we come to you. But she makes it seem that providing quality care is as (if not more) important as making money. A later branch basically said it’s not worth their while to help those who can’t commit to long term care whether or not it’s needed! Their rigid motto (as it sounded!) was: if you can’t commit to pay for what you may not need, don’t expect help let alone respect! 5 stars below is for Westminster.

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Hi, thank you so much for providing such a lovely review. We really appreciate your feedback and hope that your future service provides the same standard of high-quality care that you deserve. I have passed your feedback on to the Registered Care Manager who will be delighted to hear such positive reviews.

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