Bluebird Care Westminster, Kensington & Chelsea

77 Ashmill Street, London NW1 6RA
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9.8 63 Reviews
  • Bluebird Care Westminster, Kensington & Chelsea, London
Bluebird Care Westminster, Kensington & Chelsea is rated 'Outstanding' by the Care Quality Commission (CQC) (May 2023), putting their service in the top 4% of care providers nationwide.

The team provide a tailored home and live-in care service to discerning customers in three London boroughs - the Royal Borough of Kensington & Chelsea, Westminster, and the City of London.

Their mission is to empower customers by keeping them safe and happy at home for as long as they so desire; care ranges from health and wellbeing checks and hourly visits to 24-hour care and live-in care. Bluebird Care Assistants are hired for their innate values - kindness, empathy, compassion - and trained for excellence in care.

A complementary in-home or in-hospital Care Consultation allows you to ask questions and supports seamless access to bespoke care and support, tailored to your individual requirements.

Your personal Customer Service Manager addresses your every need and the team is contactable around the clock, 365 days a year. With real time care notes accessible to nominated family members and medical professionals, you can check on a loved one from anywhere in the world, any time.

Call or email the Bluebirds to start your personal journey in care with London's finest care team.

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Care Provided by Bluebird Care Westminster, Kensington & Chelsea

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Peter Slough (Managing Director)

Funding & Fees Guide for Bluebird Care Westminster, Kensington & Chelsea

  • Prices

  • For our hourly rates, long shift rates, and live-in care rates, please call or email the office for a conversation with our Care Development Lead.

Bluebird Care Westminster, Kensington & Chelsea Reviews (63)

Total of 63, showing 21-40
9.8

Bluebird Care Westminster, Kensington & Chelsea has a Review Score of 9.8 (9.833) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Westminster, Kensington & Chelsea has 63 reviews.

Overall Experience

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Date Published

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Review from Falwa M (Daughter of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has provided my mother with professional, wonderful and loving care. My mother needed 24-hour care and they have done marvellously. Their standards met my expectations. It made life much easier for all our family during a very difficult time. The respect and love was in their every detail
and attention. I felt very happy and safe to leave my ailing mother in their hands , they have come back to me and my sisters with all the details required to provide my mother with the utmost comfort. Off course problems do arise but they were managed professionally by the management and customised the care to my mother's needs.

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Thanks so much for writing such a great review. Our care staff works incredibly hard to deliver the high-quality staff our customers deserve, and it's great to see it being recognised. I'll be sure to pass on the feedback.


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Review from T P (Niece of Client) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has provided excellent care to my uncle. Bluebird has been great making sure my uncle has the same carers as much as possible which is much less confusing for him. The care manager has also been extremely helpful even popping in to see my uncle in person, which my uncle has really enjoyed.
All the other carers have also been really helpful.

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Thanks for your kind words. Our carers and care service managers' will be delighted to see how their service has positively benefitted your uncle. They really enjoy getting to know their customers and work hard to deliver an outstanding service. I'll be sure to pass on your comments.


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Review from F V (Client) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been highly supportive in a variety of ways, helping me shower, walking with me and accompanying me shopping and helping me to get in and out of cabs. Their also highly flexible and a delightful company.

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Thank you for a lovely review. This type of positive feedback really helps our carers feel very appreciated, especially after such a challenging 18 months.


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Review from E R (Daughter of Client) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been caring for my mum since 2010 after her first stroke. During these 10 years, I've dealt with a few care agencies and I must say that Bluebird is on the top of the list!. Very professional, very efficient, friendly, kind, thorough and creative approach. Creative in a good sense, individual and
considering. Each step of care is based on a very detailed assessment. My mum has a lot of health issues. Her carers were very good.

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Thank you kindly for your lovely review. We always aim to provide the highest level of care possible, and we are delighted to see that it is being noticed. I will be sure to pass your positive feedback on to your mum's carers.


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Review from H M (Friend of Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Personable, committed, skilful support. Engaging with the whole person

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for taking the time out to leave a lovely review for us. We really appreciate it and will continue to work as hard as we can to provide high-quality care for our customers.


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Review from F M (Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer and care service manager were and are truly outstanding in every way. Professional and kind in every way lucky me!.

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Thanks for a great review! Your feedback really means a lot to us and the carers who are consistently trying to make a difference. We really appreciate it.


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Review from Edward E (Friend of Client) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An inspiring and life-affirming story where Bluebird Care Westminster has succeeded in providing a bespoke, conscientious and exceptional service to an intellectual, gifted individual who has encountered a plethora of significant historical events and figures for social justice, racial harmony and spiritual
contemplation.

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Thank you for a lovely review! We really appreciate your feedback, and we will continue to provide high-quality care for each and every one of our customers. I'll be sure to pass your review on to all the carers involved.


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Review from John H (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are well mannered and well pointe.
I am well looked after.

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Thanks for your lovely feedback! I'll make sure to pass it on to the team.


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Review from Janet P (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and efficient helpers from Bluebird Care.
Always cheerful and smiling.

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

We really appreciate you taking your time to write such a great review for Bluebird Care Westminster and City of London.


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Review from J S (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are excellent, kind, thoughtful and intelligent, hard-working and motivating, does not need supervision. Makes a very good omelette.

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for sharing your experience., we are delighted to receive such positive feedback!


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Review from Gino D (Client) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is respectful of its clients. It tries to find the best solutions and is quite flexible when it comes to practical arrangements. The carers are helpful. I feel supported by them and by the staff of the company.

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Thanks for a lovely review! We really appreciate your kind words. We aim to provide high-quality, person-centred care to all of our customers, and positive feedback like this encourages our staff to continue to do the best they can.


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Review from A Maria S (Friend of Client) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best home care provider in the Westminster Borough.
My friend receives a very good service with the most friendly and caring staff.
Their customer service manager is very skilled at delivering care in a person-centred way.


Highly recommended.


Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for the great review! The team will be happy to hear such positive feedback after a challenging year. Have a lovely day!


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Review from Lois (Friend of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Bluebird to be extremely helpful when I made contact with them in mid-December to discuss the possibility of a live-in carer for my friend who was about to be discharged from hospital. The arrangements were made and worked very smoothly even though the discharge eventually happened late on Christmas
Eve.
They have been very professional in all their dealings and transparent regarding the costs and role of the carer. I could not have hoped for a better care provider in what can be a very difficult situation and would not hesitate to highly recommend them.

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Hi Lois, Thank you so much for the kind words. We are incredibly proud of the hard work that our carers put in, and I will be delighted to share such positive feedback with them.


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Review from Marie H (Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is excellent, I am so well pleased that my care service manager took the time to see my personality, requirements and find me a suitable match. My carer has been a very reliable and great support for me at home.

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Thank you very much for your positive feedback. All of us at Bluebird Care Westminster & City of London appreciate it. I will make sure that your comment has been passed on to our Care Service Manager and your carer. They will be delighted!


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Review from S G (Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, reliable service. My carer has become an excellent and reliable person and a good friend. The service means I am not putting a heavy burden of care on my children.

Reply from Hannah Bailey, Marketing Manager at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for the feedback! Everyone in Bluebird Care Westminster & City of London works hard to ensure that our customers are being delivered high-quality care at all times. We really appreciate receiving your positive review.


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Review from Desmond H (Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Bluebird Care Westminster & City of London for their care and empathy towards their vulnerable service users. My caring staff and especially in my case, my care manager should be highly commended on their diligence, tenacity and their imaginative sympathy.

Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

We appreciate your feedback and thank you for your kind words. Reviews like this really make the team very proud. All the very best - Bluebird Care


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Review from Nicholas L (Client) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and office staff are wonderful and very polite, and I would not get rid of them.

Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for taking the time to review and we are so glad that the service works so well for you. We really enjoy supporting you and helping with your everyday life. All the very best, Bluebird Care Westminster & City of London.


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Review from Pauline M (Daughter of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has provided outstanding care and support for our mother since 2018. Without their caring attention to her personal needs, health and well being, she would not have been able to remain in her own home to the age of 92. Over the years, as her requirements changed, they flexed and adapted to
the changing brief, often at short notice. Always there to assist when needed, supporting us as a family and with my mother’s dignity and well being at the heart of any decisions. We would not hesitate in recommending the care team at Westminster; they were nothing short of outstanding.

Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for the great feedback. Your review really sums up the work we try to do every single day and it really means a lot for the team to hear this. It’s really important to us to provide care in this way and we really enjoy looking after your mum. Many thanks - Bluebird Care.


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Review from Sandra M (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company Bluebird is incredible. Our mother 91 had the most brilliant time with Bluebird carers. Every day they enlivened her life, attended to her every need and most of all made her feel safe. When things got difficult and it became obvious that mum needed more nursing care they reassured her
and one Bluebird carer stayed with her until 1.30 in the morning until the paramedics came. Myself and my sister absolutely knew that ‘mum’ was cared for and safe and they allowed mum to stay in her flat until it was no longer possible. Mum loves her Bluebird carers and misses them all. Thank you, Bluebird you are amazing.

Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

What lovely feedback to receive, thank you for taking the time to write this. We hope your Mum is now settled in, we all miss her so much but glad that she is doing well. I will pass this feedback over to her care team who all really enjoyed looking after her. All the very best, Bluebird Care


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Review from I G (Client) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Expressing my care needs with a calm, understanding, sensitive, patiently listening, care service manager was very, very positive for me to get the help I needed. I am deeply thankful, finding the current, suitable, experienced, warm-hearted carer supporting and helping me.

Reply from Peter Slough, Director at Bluebird Care Westminster, Kensington & Chelsea

Thank you so much for leaving this review, we are very happy that our service has given you the support you want.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Bluebird Care Westminster, Kensington & Chelsea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Bluebird Care Westminster, Kensington & Chelsea is calculated as follows: ( (73 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 84 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Westminster, Kensington & Chelsea is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (8)

Peter

Peter Slough

Job Title: Managing Director

Joined: 2011

Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with no customer service ethos was frustrating. That’s when I thought there must be a better way!” Fast forward to 2023 and with over a decade of industry experience, Peter owns and oversees triple CQC Outstanding Bluebird Care Westminster, Kensington & Chelsea.


After university he worked for an NGO in New Delhi, using his law degree to change government policy and improve lives. This passion for transformative change permeates his operation of Bluebird Care Westminster, Kensington & Chelsea. “We are changing lives for the better, providing local residents with the opportunity to create their very best in-home support structure, delivered by Bluebirds. Requiring care and support can make one feel quite vulnerable. Our aim is to make choosing care an empowering moment, one that unlocks positive outcomes with the ultimate goal of remaining safe and happy at home.”


With his first foray into arranging care for a family member ending in disappointment, Peter notes, “Our most important ethos is to provide professional care that keeps each customer at the heart of their service… care that we would be happy for our own families to receive. Delivering a consistently compassionate, highly skilled, professional service is why two-thirds of our new customers come to us via personal recommendation.”


Peter and his young family enjoy every aspect of the Kensington & Chelsea, Westminster, and City of London boroughs from summer walks in Regents Park to winter ice skating at the Natural History Museum.


Nicola

Nicola Bowditch

Job Title: Registered Manager

Joined: 2011

Nicola started her career in care over 10 years ago as a care assistant and a volunteer having looked after her grandparents. This experience helped him realise her passion for caring for others and making a real difference in people's lives.


Nicola joined us in 2011 and has worked for us as a Care Assistant, Coordinator, Supervisor, Deputy Care Manager, Operations Manager and Registered Manager. In that time she has gained considerable experience in the key functions within Bluebird Care and recently gained her NVQ Level 5 in Health & Social Care.


Her primary objective is to ensure that at all times Bluebird Care Kensington & Chelsea provides the highest quality of care to our many customers. Her keen understanding and experience of the processes essential to providing 'quality care' have been invaluable to ensuring we maintain and exceed the highest standards.


Clarissa

Clarissa Courtney

Job Title: Registered Manager

Joined: 2019

Clarissa works alongside Nicola as a Registered Manager of Bluebird Care Kensington & Chelsea. A long-serving Bluebird, she is passionate about delivering exceptional customer service that exceeds expectations.


Virginia

Virginia Montalban

Job Title: Group Quality and Compliance Manager

Virginia oversees the quality and compliance of our service in the Royal Borough of Kensington & Chelsea. She has a sharp focus on delivering a CQC Outstanding, person-centred service with safety at its core.


Miguel

Miguel Guilhermino

Job Title: Care Development Lead

Joined: 2019

Miguel is the first point of contact for our new customers. He is at your service for a complimentary Care Consultation in your own home, in-hospital, in our office, or is able to e-meet family members from around the world on Zoom, Teams, or WhatsApp calls. A highly experienced care professional, Miguel is able to explain the most complex care arrangements in simple terms. Whatever your questions, Miguel can provide clear answers that will help you understand exactly how our support from Bluebird Care can make a difference for you. He makes accessing our triple CQC Outstanding care simple by creating bespoke care plans that keep each customer at the centre.


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Julian Farnum

Job Title: Company Trainer

Joined: 2022

Julian Farnum joined Bluebird Care Kensington & Chelsea in 2014. He has been training in the healthcare field since 2011 as an associate and full-time trainer.


Julian trains our Care Assistants in a variety of disciplines including Moving and Handling, Medication, Health and Safety, Safeguarding, First Aid and other mandatory subjects. He also delivers specialist training in areas such as Dementia and Parkinson's.


His passion for teaching, combined with his keen awareness of person-centred care has enabled him to convey this knowledge to care assistants in a multi-disciplined, focused, involved and fun learning environment.


Sharon

Sharon Van Der Ster

Job Title: Probationary Team Leader

Joined: 2019

Sharon's work is critical to safeguarding the consistently superb service for which Bluebird Care Kensington & Chelsea is renowned. She supervises each probationary Care Assistant in the field, whether they have one month or ten years of prior care experience, to determine whether they meet our exacting standards.


Matthew

Matthew Hyland

Job Title: Quality and Compliance Lead

Joined: 2023

Matthew is the Quality and Compliance Lead for Bluebird Care Westminster, Kensington & Chelsea.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Westminster, Kensington & Chelsea to verify any information. View our terms and conditions. Bluebird Care Westminster, Kensington & Chelsea has a Platinum Service – more info.