Bluebird Care Westminster, Kensington & Chelsea

Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with no customer service ethos was frustrating. That’s when I thought there must be a better way!” Fast forward to 2023 and with over a decade of industry experience, Peter owns and oversees triple CQC Outstanding Bluebird Care Westminster, Kensington & Chelsea.

After university he worked for an NGO in New Delhi, using his law degree to change government policy and improve lives. This passion for transformative change permeates his operation of Bluebird Care Westminster, Kensington & Chelsea. “We are changing lives for the better, providing local residents with the opportunity to create their very best in-home support structure, delivered by Bluebirds. Requiring care and support can make one feel quite vulnerable. Our aim is to make choosing care an empowering moment, one that unlocks positive outcomes with the ultimate goal of remaining safe and happy at home.”

With his first foray into arranging care for a family member ending in disappointment, Peter notes, “Our most important ethos is to provide professional care that keeps each customer at the heart of their service… care that we would be happy for our own families to receive. Delivering a consistently compassionate, highly skilled, professional service is why two-thirds of our new customers come to us via personal recommendation.”

Peter and his young family enjoy every aspect of the Kensington & Chelsea, Westminster, and City of London boroughs from summer walks in Regents Park to winter ice skating at the Natural History Museum.

Nicola started her career in care over 10 years ago as a care assistant and a volunteer having looked after her grandparents. This experience helped him realise her passion for caring for others and making a real difference in people's lives.

Nicola joined us in 2011 and has worked for us as a Care Assistant, Coordinator, Supervisor, Deputy Care Manager, Operations Manager and Registered Manager. In that time she has gained considerable experience in the key functions within Bluebird Care and recently gained her NVQ Level 5 in Health & Social Care.

Her primary objective is to ensure that at all times Bluebird Care Kensington & Chelsea provides the highest quality of care to our many customers. Her keen understanding and experience of the processes essential to providing 'quality care' have been invaluable to ensuring we maintain and exceed the highest standards.

Clarissa works alongside Nicola as a Registered Manager of Bluebird Care Kensington & Chelsea. A long-serving Bluebird, she is passionate about delivering exceptional customer service that exceeds expectations.

Virginia oversees the quality and compliance of our service in the Royal Borough of Kensington & Chelsea. She has a sharp focus on delivering a CQC Outstanding, person-centred service with safety at its core.

Miguel is the first point of contact for our new customers. He is at your service for a complimentary Care Consultation in your own home, in-hospital, in our office, or is able to e-meet family members from around the world on Zoom, Teams, or WhatsApp calls. A highly experienced care professional, Miguel is able to explain the most complex care arrangements in simple terms. Whatever your questions, Miguel can provide clear answers that will help you understand exactly how our support from Bluebird Care can make a difference for you. He makes accessing our triple CQC Outstanding care simple by creating bespoke care plans that keep each customer at the centre.

Julian Farnum joined Bluebird Care Kensington & Chelsea in 2014. He has been training in the healthcare field since 2011 as an associate and full-time trainer.

Julian trains our Care Assistants in a variety of disciplines including Moving and Handling, Medication, Health and Safety, Safeguarding, First Aid and other mandatory subjects. He also delivers specialist training in areas such as Dementia and Parkinson's.

His passion for teaching, combined with his keen awareness of person-centred care has enabled him to convey this knowledge to care assistants in a multi-disciplined, focused, involved and fun learning environment.

Sharon's work is critical to safeguarding the consistently superb service for which Bluebird Care Kensington & Chelsea is renowned. She supervises each probationary Care Assistant in the field, whether they have one month or ten years of prior care experience, to determine whether they meet our exacting standards.

Matthew is the Quality and Compliance Lead for Bluebird Care Westminster, Kensington & Chelsea.