Prices are from £40 per hour
Fees can vary dependant on type and size of care package.
Please call to discuss our latest fees
Right at Home (Cardiff & Newport) has a Review Score of 9.9 (9.924) out of 10, based on 20 reviews in the last 2 years. Over all time Right at Home (Cardiff & Newport) has 73 reviews.
Review from Madelaine S (Client) published on 24 February 2025
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Reply from Laura French, Recruitment & Retention Coord at Right at Home (Cardiff & Newport)
Thank you for taking the time to complete this lovely review. We are so glad to hear how our caregivers are, and how their cooking can support you and your health needs. We will share this with the team and please reach out if you need any additional support.
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Review from G W (Daughter of Client) published on 25 November 2024
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Reply from Laura French, Recruitment & Retention Coord at Right at Home (Cardiff & Newport)
Thank you for the this lovely review, we know are carers are fond of mum and we are extremely glad that our services are better suited to you!
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Review from R C (Wife of Client) published on 12 November 2024
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Thank you so much for your kind comments, they are much appreciated and we will be sure to pass this feedback on to the care team.
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Review from Gareth W (Son of Client) published on 31 October 2024
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
We are sorry to hear your experience with Right at Home has not been positive and we can assure you we take all complaints and concerns very seriously. Right at Home does not discourage complaints and seeks to use feedback for continuous improvement. Our priority will always be the safety and well-being of Clients. We do everything in our power to deliver the highest quality care to the people we support. If you would like to discuss any concerns with care needs, please contact the office. We look forward to the opportunity to improve the services we provide and hope to resolve any concerns relating to our service and employees.
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Review from M H (Wife of Client) published on 1 October 2024
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Thank you for your feedback, we will be sure to pass this on to the care team, as they are clearly doing a fantastic job.
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Review from Julie G (Client) published on 24 May 2024
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Hi Julie, thank you for your kind comments. Our carers love visiting you too.
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Review from T S (Client) published on 13 March 2024
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Thank you so much for your lovely feedback, I know our care team enjoy visiting you on a regular basis.
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Review from Christopher S (Nephew of Client) published on 8 March 2024
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Thank you for your review and positive feedback. I know our office and care team were very found of your aunt too.
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Review from C H (Son of Client) published on 15 February 2024
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Reply from Laura French, Recruitment & Retention Coord at Right at Home (Cardiff & Newport)
Hello, thank you so much for this review. We are delighted that you are happy with the service.
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Review from Vicky P (Daughter-in-law of Client) published on 15 December 2023
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Thank you for your kind words and welcome feedback on our community development manager.
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Review from Sophie B (Granddaughter of Client) published on 31 October 2023
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Thank you for your review and your kind words Sophie. We are glad your granddad has a great relationship with his carers.
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Review from Judith J (Daughter of Client) published on 24 May 2023
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Thank you for your kind words, and we are happy Mum looks forward to her carers visiting.
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Review from Sandra J (Client) published on 24 May 2023
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Hi Sandra, thank you for your kind words, and we are so happy you are making friends with our care team and having a good laugh.
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Review from M T (Client) published on 16 May 2023
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Thank you so much for your positive feedback, we are glad you look forward to your companionship each week, with your regular carers.
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Review from Kelvin D (Client) published on 12 May 2023
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Thank you for your review and feedback, we are thrilled to see our carers have made such a positive impact to you.
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Review from Patricia C (Sister of Client) published on 12 May 2023
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Thank you for your review and feedback, we are thrilled to see our services have made such a positive impact on your brother.
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Review from C B (Client) published on 10 May 2023
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Thank you for your review; we are so glad you are happy with our services.
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Review from O M (Daughter of Client) published on 10 May 2023
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Thank you for your great comments; we are glad Mum is getting the quality care she deserves from her care team.
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Review from K M (Client) published on 10 May 2023
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Thank you for your kind words, and we are thrilled our care team have helped you achieve and assist with your weight loss. Well done, and we are so happy you would recommend us to others.
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Review from L B (Mother of Client) published on 10 May 2023
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Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)
Thank you for your kind words and 5-star review in all areas.
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The Review Score of 9.9 (9.924) out of 10 for Right at Home (Cardiff & Newport) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.924 for Right at Home (Cardiff & Newport) is calculated as follows: ( (114 Excellents x 5) + (1 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.924
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Cardiff & Newport) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Managing Director
Hello, I am Joe Guishard – the owner of Right at Home Cardiff and Newport. I am very proud of being the first Right at Home provider of care to the seniors in the Welsh Principality. I was born in Cardiff and have lived here all my life, so it gives me a feeling of great pride that I can now offer a service to the community that has helped look after me.
Prior to opening this company, I was a serving police officer for 6 years, wearing out shoe leather in Cardiff. On my “off duty” days, I spent many hours supporting my elderly grandparents in a multitude of areas. These include practical tasks such as gardening and cooking, but also engaging in long fascinating conversations with my grandma about the ‘good old days’.
I knew should they want care in their own homes, later on in life where family or loved ones were not able to help, then I would want them to have the quality of care that they deserve.
I came to realise that by opening Right at Home in Cardiff and Newport I would be able to offer this quality care, and also ensure that other seniors or vulnerable adults looking for similar quality services could rely on me and my company.
Job Title: Director of Care
Joined: 2022
Hi, my name is Holly, I have worked in care for almost ten years, starting my care journey with Right At Home when I was in university studying Education. I began as a carer and progressed through the company, firstly as admin then co-ordinator, to Registered Manager.
I left for a short time after having my daughter, to work in another domiciliary care agency as their Networking Officer, before now returning to my roots with Right At Home.
I have two young children – a son and a daughter, so when I am not at work I am generally chasing them around, stopping the baby from dribbling on the toddler or stopping the toddler from throwing things at the baby. When I am not wrestling with the children, I prefer to spend my time outdoors, walking with my dog, relaxing in the garden with a book, or trying and failing to grow things in my allotment.
I working in the care industry because I want to make a difference! I enjoy meeting people and doing what I can to ensure they have the best day possible.
I am really excited to be back as part of the Right At Home team, and I am looking forward to catching up with those I have worked with previously and getting to know the staff I have not met yet.
Job Title: Area Finance Manager
Joined: 2014
I started working for Right at Home in 2014, starting off as a carer and then progressing into the office as an Administration Assistant. I then progressed to Finance Assistant and now currently working as the Finance Manager.
Within my role, I am in charge of all the financial aspects, from the invoicing to the payroll. My role plays a huge part within Right at Home, and I am grateful to have been given this opportunity to progress within a fantastic company that puts its service users and carers as their top priority, to enable the best care to be delivered in the community.
Job Title: Registered Manager
Joined: 2024
Hello,
I’m Leah the registered manager for our Cardiff & Newport region of Right at Home. I was very keen on working within the Team for the values, standards and passion for care that projected from the moment I walked through the doors.
I have worked in the health and social care sector since I was 18 and always felt this was my calling in life. I have always wanted to help and care for others, to be a part of someone’s journey, growth, and challenges and know you have made a difference no matter how small the step forward, will always bring me great self-satisfaction.
My purpose in striving forward for management was all the years of trying to make positive changes for staff and keep person-centred approaches at the heart of care.
Being amongst the workforce in the community I can relate and plan for future growth. I am committed and passionate and look forward to being a part of the Right at Home family.
Job Title: Administration and Training Manager
Joined: 2020
My name is Stephanie, I joined Right at Home working in reception as an Administration Assistant. After a year of being with Right at Home, I progressed into the role of Training & Administration Manager.
My previous working roles have given me lots of experience working in an office environment, which I enjoy. I am very passionate about my role at Right at Home, at the end of my working day I feel amazing knowing that I have helped someone.
In my spare time, I enjoy spending time with my family, I have four children and also one grandchild that keeps me busy outside work.
Job Title: Coordinating Manager
Joined: 2020
My name is Rhian, I joined Right At Home at the beginning of 2020.
Being in the care industry is a very important thing for me as it is the most rewarding job I have ever been involved in. I find it so rewarding that my actions today are ensuring that clients are having the best quality of life within their own homes. I then decided that I would like to expand my involvement within Right at Home and became part of the office team as a trainee care coordinator. The reason behind this was to help ensure that we are providing the best service for our staff members as well as our clients.
Job Title: Deputy Care Coordinator Manager
Joined: 2020
Hi, my name is Megan, I joined Right At Home when I was 17 years old delivering care and support in the Newport Area before developing into the Office in March 2020 as a Care Coordinator, I then progressed to being the Community Development Manager for all 4 territories’ that we cover. I have now been promoted to Deputy Care Coordinator.
Working in the care industry has always been a very special and important thing to me as it has been the most rewarding part of my life and for me to be a part of. I am excited to start my new role within the office and be able to work with other professionals within the community.
Job Title: Recruitment, Retention & Digital Marketing Coordinator
Joined: 2023
Hello, my name is Laura, and I am delighted to be a part of Right At Home as a Recruitment, Retention & Digital Marketing Coordinator. I joined the company in 2023. Every day my mind is blown by how amazing our carers are.
If you have any questions or would like to know more about the wonderful opportunities we have to offer, please don't hesitate to reach out. I am here to assist and support you in joining our compassionate and dedicated team.
Job Title: Office Support
Joined: 2015
Hi, my name is Jemma, I have been with Right at Home Cardiff and Newport for 7 years. I started my journey with Right at Home as a caregiver and stayed in this role for 3 years. I then decided to progress within the company and have worked in various roles within the office over the years, currently being Office Support.
I love working for Right at Home, knowing I am making a difference in people's lives every day and helping others is so rewarding.
Job Title: Administrative Assistant
Joined: 2022
Hi my name is Lisa, I'm really excited to be joining a new team in a new company, I've seen and heard excellent reviews from staff and clients alike.
I need something that fits around myself and my two teenage children and I believe Right at Home is the perfect solution for me.
I'm a team player and will do my best in any situation I'm given.
Job Title: Field Care Supervisor
Joined: 2022
My name is Kaynat, I am 23 years of age and I am a field care supervisor. I have been a in-home carer since the age of 18 but I have made the decision to progress in my career and I am excited to be doing it with Right At Home. It is very rewarding to be in this job as I know that I am making a difference in people’s lives.
Job Title: Finance Supervisor
Joined: 2024
I’m Kieran the Finance Supervisor at Right at Home Cardiff & Newport. I joined the team when I was twenty-three, and I have previously been in various finance roles in the world of mortgages and accounting.
Since working here, I have loved the ethos of the business and the clear values that are present in every department.
Whilst very different to my previous roles I have learned so much and continue to learn about many aspects of the caregiving sector.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Cardiff & Newport) to verify any information. View our terms and conditions. Right at Home (Cardiff & Newport) has a Platinum Service – more info.