Right at Home (Cardiff & Newport)

Unit 7 Castleton Court, Off Fortran Road, Cardiff CF3 0LT
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9.9 73 Reviews
  • Right at Home (Cardiff & Newport), Cardiff
Right at Home (Cardiff & Newport) provides well-qualified professionals who deliver a wide range of person-centred care in the comfort of your own or a loved one's home, helping with tasks from personal care, day to day tasks, companionships and overnights. They also provide respite such as 24hr live in care, post-hospital car, longer duration visits and specialised palliative end of life care.

All caregivers are 'Dementia Champions' who are specifically trained in dealing with all aspects of dementia. Caregivers are matched to clients depending on similar interests or hobbies that they may have in common.

The service can tailor provision for both mental and physical health related complications, adapting a positive approach to clients and their loved ones and maintaining strong community links with related health services. Right at Home has a strong office team network who are able to support with any queries of any matter in the best possible way.

Care Provided by Right at Home (Cardiff & Newport)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Joe Guishard (Managing Director)

Funding & Fees Guide for Right at Home (Cardiff & Newport)

  • Prices
  • Prices are from £40 per hour


  • Fees can vary dependant on type and size of care package.
    Please call to discuss our latest fees


Right at Home (Cardiff & Newport) Reviews (73)

Total of 73, showing 21-40
9.9

Right at Home (Cardiff & Newport) has a Review Score of 9.9 (9.924) out of 10, based on 20 reviews in the last 2 years. Over all time Right at Home (Cardiff & Newport) has 73 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

The girls are pleasant, helpful and caring.

Reply from Courtney Katramanos, Business Development and Recruitment Manager at Right at Home (Cardiff & Newport)

Thank you so much for your kind review and for choosing us and our services!


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Overall Experience  Overall Experience 5.0 out of 5

Without exception, I have found the young ladies very helpful and always a pleasure to have them come to help me.

Reply from Courtney Katramanos, Business Development and Recruitment Manager at Right at Home (Cardiff & Newport)

Thank you so much for your kind words, we are thrilled to hear that you are happy with the service and care provided.


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Overall Experience  Overall Experience 5.0 out of 5

The carers are perfect and excellent.

Reply from Courtney Katramanos, Business Development and Recruitment Manager at Right at Home (Cardiff & Newport)

Thank you so much for your kind words, we are thrilled to hear that you are happy with the service and care provided.


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Overall Experience  Overall Experience 1.0 out of 5

Initially, the daily care my mother received was of a good standard. We have been using the company for several months for a morning visit only. Unfortunately on several occasions medication has not been administered and checks not made, despite several reassurances that this would be remedied. However,
by not checking she has taken the correct medication, has now resulted in my mother needing emergency hospital treatment this week due to lack of care and so I would not recommend this company. Staffing seems an issue, including those who work in the office who I have tried to contact to be told they no longer work for the company.

Reply from Courtney Katramanos, Business Development and Recruitment Manager at Right at Home (Cardiff & Newport)

We are sorry to hear your experience with Right at Home has not been positive and can assure you we take all complaints and concerns very seriously. Right at Home do not discourage complaints and seek to use feedback for continuous improvement.
Our priority will always be the safety and wellbeing of Clients. We do everything in our power to deliver the highest quality care to the people we support.
If you would like to discuss any concerns with care needs, please contact the office. We look forward to the opportunity to improve the services we provide and hope to resolve any concerns relating to our service and employees.


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Overall Experience  Overall Experience 5.0 out of 5

The whole experience with Right at Home from beginning to end has been fantastic. We were lucky enough to have a wonderful carer as my Dad's cover whilst we were on holiday in Cardiff. My dad's carer is the most efficient, kind, caring cover we have ever come across. The way she took care of my dad
in the last few days was excellent. She has an amazing personality, bundles of energy and a very warm and caring personality. My dad will miss her! Thank you so much to his carer. Thank you to another carer for also providing fantastic care on our last day. You are a fantastic team!

Reply from Courtney Katramanos, Business Development and Recruitment Manager at Right at Home (Cardiff & Newport)

Thank you so much for your kind review, thank you for choosing us!


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Overall Experience  Overall Experience 5.0 out of 5

Having had care provided by Right at Home Cardiff and Newport for the best part of the last four years, I'd have no hesitation in recommending the company. During this period one thing that's remained constant is the positive culture that exists throughout the workforce. Staff are hardworking, patient,
understanding and passionate about what they do. Management are also supportive, keeping open lines of communication, and being helpful and creative in finding solutions when the need arises. Through collaboration and person-centred care, they've helped me to maintain as independent a life as possible in line with my preferences. You can't ask for much more than that. It's certainly been a positive experience.

Reply from Courtney Katramanos, Business Development and Recruitment Manager at Right at Home (Cardiff & Newport)

Thank you so much for your kind review, thank you for choosing us!


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Overall Experience  Overall Experience 5.0 out of 5

You were very supportive in arranging cover for my aunt whilst I was on holiday and made the experience very easy for me. My aunt said the carers were very nice.

Reply from Courtney Katramanos, Business Development and Recruitment Manager at Right at Home (Cardiff & Newport)

Thank you so much for your kind review, thank you for choosing us!


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Overall Experience  Overall Experience 5.0 out of 5

Would appreciate the regular continuity of regular carers.
Need more carers over 25 to take my son out.

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Overall Experience  Overall Experience 5.0 out of 5

I have received care from Right at Home for eighteen months. We have found the carers to be incredibly friendly, courteous, professional and willing to accommodate my needs. This means a lot as I have Parkinson's and can be very slow which must be very frustrating. Following a lengthy hospitalisation
recently it was a relief to be taken back into their care. My wife and I can relax and know we are in safe hands knowing the agency will do their best to accommodate visits. The office staff are very helpful and understanding. Carers appear to be well trained.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home recruit well. Carers are kind and considerate. They have tried hard to provide a consistent service during a very difficult period for social care generally. Office always responds promptly to any enquiries.

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Overall Experience  Overall Experience 5.0 out of 5

My experience with Right at Home is very good and I am very satisfied with the service and care I receive.

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Overall Experience  Overall Experience 5.0 out of 5

Since my last review things have improved considerably, the management have helped in getting things sorted with the carers. My mother-in-law is very happy with her carers and how the office staff have been more helpful. I cannot say how pleased I am that the problems have been dealt with.

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Overall Experience  Overall Experience 5.0 out of 5

Right at home have been excellent with my Nan for many years. All the carers have been lovely, one particular carer went above and beyond for my Nan. She is one in a million, the care they provided was phenomenal. Unfortunately, my Nan is going into a care home but I want her to know how thankful we
are. They would sing and dance together, she would do my Nan's hair, makeup and nails and always went above and beyond to make sure my Nan was spotlessly clean. My Nan is always so happy around her. I can’t put into words how amazing of a carer she is to my Nan. We are so thankful for the care provided by all the lovely carers from Right at Home. Thank you, I highly recommend Right at Home!

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Overall Experience  Overall Experience 5.0 out of 5

My girls are all so kind and thoughtful. I appreciate everything they do for me. Tremendous care.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving services from Right at Home (Cardiff & Newport) for several years. They have always provided friendly and very reliable care and this has been particularly impressive during the pandemic. Any minor issues that have occasionally arisen have always been addressed quickly and
satisfactorily. The carers I have met over this time have been friendly and considerate of my mothers needs. The services provided have allowed her to remain in her own home and given my sister and myself peace of mind.

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Overall Experience  Overall Experience 5.0 out of 5

Carers are doing their job very well. The companionship carer always explains how to look for improvements to care services for my husband. From the start of receiving care services, my husband has appreciated Right at Home's efforts.

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Overall Experience  Overall Experience 5.0 out of 5

Simply, the level of care that right at Home Cardiff provides to my mum can only be described as brilliant! The quality of all the carers and of the Office staff are outstanding and I only hope I can receive half as good care when I'm older as right at home gives consistently to my mum. Right at Home
Cardiff provides my mum with 6 calls a day 7 days a week and has provided this constant uninterrupted care over the last 6 years. The level of care Mum receives from Right at Home can only be summed up as amazing. All the carers are so amazing you could not wish for anyone nicer to look after your mum. The level of care can only be summed up as 6 Star care all round. In particular, recognition needs to rewarded too: in the office team and carers that look after mum. Thank you, thank you so much.

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Overall Experience  Overall Experience 5.0 out of 5

Carers are very good, excellent with helping me shower etc. Extremely attentive.

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Overall Experience  Overall Experience 5.0 out of 5

Overall experience excellent on all accounts.

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Overall Experience  Overall Experience 4.0 out of 5

My mother has been a client for several years. I cannot thank the carers enough for their hard work especially over the last few months. My mother looked forward to their visits, especially as in recent months she has benefited from a small regular team of carers. Her carers treated her with respect
and in a friendly and compassionate manner. Her carers gave her the confidence she needed to enable her to stay in her own home which was so important to her and her family.

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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Right at Home (Cardiff & Newport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Right at Home (Cardiff & Newport) is calculated as follows: ( (114 Excellents x 5) + (1 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Cardiff & Newport) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (27)

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Meet the Team (12)

Joe

Joe Guishard

Job Title: Managing Director

Hello, I am Joe Guishard – the owner of Right at Home Cardiff and Newport. I am very proud of being the first Right at Home provider of care to the seniors in the Welsh Principality. I was born in Cardiff and have lived here all my life, so it gives me a feeling of great pride that I can now offer a service to the community that has helped look after me.


Prior to opening this company, I was a serving police officer for 6 years, wearing out shoe leather in Cardiff. On my “off duty” days, I spent many hours supporting my elderly grandparents in a multitude of areas. These include practical tasks such as gardening and cooking, but also engaging in long fascinating conversations with my grandma about the ‘good old days’.


I knew should they want care in their own homes, later on in life where family or loved ones were not able to help, then I would want them to have the quality of care that they deserve.


I came to realise that by opening Right at Home in Cardiff and Newport I would be able to offer this quality care, and also ensure that other seniors or vulnerable adults looking for similar quality services could rely on me and my company.


Holly

Holly Jones

Job Title: Director of Care

Joined: 2022

Hi, my name is Holly, I have worked in care for almost ten years, starting my care journey with Right At Home when I was in university studying Education. I began as a carer and progressed through the company, firstly as admin then co-ordinator, to Registered Manager.


I left for a short time after having my daughter, to work in another domiciliary care agency as their Networking Officer, before now returning to my roots with Right At Home.


I have two young children – a son and a daughter, so when I am not at work I am generally chasing them around, stopping the baby from dribbling on the toddler or stopping the toddler from throwing things at the baby. When I am not wrestling with the children, I prefer to spend my time outdoors, walking with my dog, relaxing in the garden with a book, or trying and failing to grow things in my allotment.


I working in the care industry because I want to make a difference! I enjoy meeting people and doing what I can to ensure they have the best day possible.


I am really excited to be back as part of the Right At Home team, and I am looking forward to catching up with those I have worked with previously and getting to know the staff I have not met yet.


Charlotte

Charlotte O'Donoghue

Job Title: Area Finance Manager

Joined: 2014

I started working for Right at Home in 2014, starting off as a carer and then progressing into the office as an Administration Assistant. I then progressed to Finance Assistant and now currently working as the Finance Manager.


Within my role, I am in charge of all the financial aspects, from the invoicing to the payroll. My role plays a huge part within Right at Home, and I am grateful to have been given this opportunity to progress within a fantastic company that puts its service users and carers as their top priority, to enable the best care to be delivered in the community.


Leah

Leah Kirby

Job Title: Registered Manager

Joined: 2024

Hello,


I’m Leah the registered manager for our Cardiff & Newport region of Right at Home. I was very keen on working within the Team for the values, standards and passion for care that projected from the moment I walked through the doors.


I have worked in the health and social care sector since I was 18 and always felt this was my calling in life. I have always wanted to help and care for others, to be a part of someone’s journey, growth, and challenges and know you have made a difference no matter how small the step forward, will always bring me great self-satisfaction.


My purpose in striving forward for management was all the years of trying to make positive changes for staff and keep person-centred approaches at the heart of care.


Being amongst the workforce in the community I can relate and plan for future growth. I am committed and passionate and look forward to being a part of the Right at Home family.


Stephanie

Stephanie Jones

Job Title: Administration and Training Manager

Joined: 2020

My name is Stephanie, I joined Right at Home working in reception as an Administration Assistant. After a year of being with Right at Home, I progressed into the role of Training & Administration Manager.


My previous working roles have given me lots of experience working in an office environment, which I enjoy. I am very passionate about my role at Right at Home, at the end of my working day I feel amazing knowing that I have helped someone.


In my spare time, I enjoy spending time with my family, I have four children and also one grandchild that keeps me busy outside work.


Rhian

Rhian Richards

Job Title: Coordinating Manager

Joined: 2020

My name is Rhian, I joined Right At Home at the beginning of 2020.


Being in the care industry is a very important thing for me as it is the most rewarding job I have ever been involved in. I find it so rewarding that my actions today are ensuring that clients are having the best quality of life within their own homes. I then decided that I would like to expand my involvement within Right at Home and became part of the office team as a trainee care coordinator. The reason behind this was to help ensure that we are providing the best service for our staff members as well as our clients.


Megan

Megan Forshaw

Job Title: Deputy Care Coordinator Manager

Joined: 2020

Hi, my name is Megan, I joined Right At Home when I was 17 years old delivering care and support in the Newport Area before developing into the Office in March 2020 as a Care Coordinator, I then progressed to being the Community Development Manager for all 4 territories’ that we cover. I have now been promoted to Deputy Care Coordinator.


Working in the care industry has always been a very special and important thing to me as it has been the most rewarding part of my life and for me to be a part of. I am excited to start my new role within the office and be able to work with other professionals within the community.


Laura

Laura French

Job Title: Recruitment, Retention & Digital Marketing Coordinator

Joined: 2023

Hello, my name is Laura, and I am delighted to be a part of Right At Home as a Recruitment, Retention & Digital Marketing Coordinator. I joined the company in 2023. Every day my mind is blown by how amazing our carers are.


If you have any questions or would like to know more about the wonderful opportunities we have to offer, please don't hesitate to reach out. I am here to assist and support you in joining our compassionate and dedicated team.


Jemma

Jemma Clarke

Job Title: Office Support

Joined: 2015

Hi, my name is Jemma, I have been with Right at Home Cardiff and Newport for 7 years. I started my journey with Right at Home as a caregiver and stayed in this role for 3 years. I then decided to progress within the company and have worked in various roles within the office over the years, currently being Office Support.


I love working for Right at Home, knowing I am making a difference in people's lives every day and helping others is so rewarding.


Lisa

Lisa Hurley

Job Title: Administrative Assistant

Joined: 2022

Hi my name is Lisa, I'm really excited to be joining a new team in a new company, I've seen and heard excellent reviews from staff and clients alike.


I need something that fits around myself and my two teenage children and I believe Right at Home is the perfect solution for me.


I'm a team player and will do my best in any situation I'm given.


Kaynat

Kaynat Kosser

Job Title: Field Care Supervisor

Joined: 2022

My name is Kaynat, I am 23 years of age and I am a field care supervisor. I have been a in-home carer since the age of 18 but I have made the decision to progress in my career and I am excited to be doing it with Right At Home. It is very rewarding to be in this job as I know that I am making a difference in people’s lives.


Kieran

Kieran O'Sullivan

Job Title: Finance Supervisor

Joined: 2024

I’m Kieran the Finance Supervisor at Right at Home Cardiff & Newport. I joined the team when I was twenty-three, and I have previously been in various finance roles in the world of mortgages and accounting.


Since working here, I have loved the ethos of the business and the clear values that are present in every department.


Whilst very different to my previous roles I have learned so much and continue to learn about many aspects of the caregiving sector.