Right at Home (Cardiff & Newport)

Unit 7 Castleton Court, Off Fortran Road, Cardiff CF3 0LT
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9.9 73 Reviews
  • Right at Home (Cardiff & Newport), Cardiff
Right at Home (Cardiff & Newport) provides well-qualified professionals who deliver a wide range of person-centred care in the comfort of your own or a loved one's home, helping with tasks from personal care, day to day tasks, companionships and overnights. They also provide respite such as 24hr live in care, post-hospital car, longer duration visits and specialised palliative end of life care.

All caregivers are 'Dementia Champions' who are specifically trained in dealing with all aspects of dementia. Caregivers are matched to clients depending on similar interests or hobbies that they may have in common.

The service can tailor provision for both mental and physical health related complications, adapting a positive approach to clients and their loved ones and maintaining strong community links with related health services. Right at Home has a strong office team network who are able to support with any queries of any matter in the best possible way.

Care Provided by Right at Home (Cardiff & Newport)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Joe Guishard (Managing Director)

Funding & Fees Guide for Right at Home (Cardiff & Newport)

  • Prices
  • Prices are from £40 per hour


  • Fees can vary dependant on type and size of care package.
    Please call to discuss our latest fees


Right at Home (Cardiff & Newport) Reviews (73)

Total of 73, showing 41-60
9.9

Right at Home (Cardiff & Newport) has a Review Score of 9.9 (9.924) out of 10, based on 20 reviews in the last 2 years. Over all time Right at Home (Cardiff & Newport) has 73 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Although the care only lasted for three days as my mum, unfortunately, fell, which happened out of the care package hours, we were very happy with the service that was provided.
From the initial enquiry and to the package being in place, we were pleased with the help and support given, to both us
and my mum.
Would not hesitate to recommend.

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Overall Experience  Overall Experience 5.0 out of 5

I am currently living in Japan and my parents have both been cared for by Right at Home since the beginning of May. At the start of the care, when the the change over from re-ablement took place there were a few communication issues. I am happy to say these were quickly ironed out and solved in a very
efficient manner. From what I can gather right at home are making my parents very comfortable and are addressing their complex needs.
My mother feels more independent and confident that both her and my father are being looked after well. I have spoken to one of the carers a few times and she has been very polite, given clear reports of what is happening and is doing her absolute best. As I am in Japan my parents care is a little more worrying, but Right at Home have given me peace of mind that my parents are in very safe hands, and their quality of life has not changed. Great job guys!!

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Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer’s and the Right at Home cares are friendly, caring and supportive towards my mum and understands her needs. She’s always happy after her visits; my mum also has company ship calls. Thank you Right at Home.

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Overall Experience  Overall Experience 5.0 out of 5

April 2020 - I have nothing but appreciation and gratitude for Right at Home and all of their staff especially in such worrying times, the team that support my mother in law in her own home are fantastic. As with most of our elderly relatives, the thought of leaving their home or allowing carers in
is very distressing, my mother in law was very against the idea of carers but could not continue to live in her own home unaided.
After a few little hic-ups to understand her requirement, mainly as we were unsure what she needed, we now have a package that works extremely well, we have even increased the visits to allow a call every day which my mother in law enjoys and we know that someone is calling on the days we can't be there (especially now with Covid-19)
If there is ever a concern the managers are happy to come to your home, when my mother in law had a fall, the carer did everything right to inform us and calling 999 and took care of her until I arrived, could not thank her enough.

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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service I get from Right at Home, they're always very helpful and so patient and caring to me.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home have cared for both my parents in their own home for the past 2 years. My parents have quite differing needs (Dad's need around his mobility, Mum's has dementia). We have found the care excellent; the carers are lovely and very reliable. The office and backroom staff are accessible and
helpful. Right at Home have enabled my parents to live a to home for far longer than we thought possible and I would recommend them highly.

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Overall Experience  Overall Experience 5.0 out of 5

The girls are kind, caring and nothing is too much trouble.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent carers.
Timekeeping not always good, but understandable.

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Overall Experience  Overall Experience 5.0 out of 5

It has been perfectly satisfactory. A lot of the carers go above and beyond the call of duty; all of the girls who attend my visits most certainly do!

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Overall Experience  Overall Experience 5.0 out of 5

The carers have treated my wife with respect and consideration and friendly, helpful and efficient in the care they provide. We also appreciate the continuity.

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Overall Experience  Overall Experience 5.0 out of 5

Everyone of the carers has been respectful and kind to my husband. My husband had a stroke 12 months ago and the carers have made my life easier.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent service, always prompt and very kind to my father with a friendly but professional approach.

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Overall Experience  Overall Experience 3.0 out of 5

Majority of care workers are good.
Communication from the company needs improving.

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Overall Experience  Overall Experience 5.0 out of 5

The service is marvellous. I get on very well with all the girls. I don't have any problems at all. I am very happy with everything.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home provide an excellent, caring service for my Dad who is a stroke victim. They are very meticulous when they visit and really care about Dad. They always let me know about anything like bed sores etc, on Dad, which means I can then act on their information. They are lovely people who not
only provide care but also have become real friends to Dad and me.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home are a care company that goes above and beyond their care of duty. I have found that not only do they treat my husband with the utmost respect, but the care they provide for him is also second to none. Also, they support they give to me, both carers and office staff enables some respite
for myself. I highly recommend Right at Home.

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Overall Experience  Overall Experience 5.0 out of 5

Generally very helpful, friendly and mum is getting to know them and looks forward to their visits.

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Overall Experience  Overall Experience 5.0 out of 5

I just wanted to thank Right at Home. My mum was taken into hospital and whilst there the carers I had used for the past 3 years closed. Right at Home were excellent in helping me get mum home quickly, we have only used them for a short while but so far the carers have been so kind and have been excellent
with my mum who is very poorly. Thank you again for helping me at such a stressful time.

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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care and Right at Home and all the carers are so friendly and always tidy up after themselves. I have one call a day but am always pleased to see the carers.

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Overall Experience  Overall Experience 5.0 out of 5

I enjoy my carers. They are friendly and I am happy.

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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Right at Home (Cardiff & Newport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Right at Home (Cardiff & Newport) is calculated as follows: ( (114 Excellents x 5) + (1 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Cardiff & Newport) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (27)

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Meet the Team (12)

Joe

Joe Guishard

Job Title: Managing Director

Hello, I am Joe Guishard – the owner of Right at Home Cardiff and Newport. I am very proud of being the first Right at Home provider of care to the seniors in the Welsh Principality. I was born in Cardiff and have lived here all my life, so it gives me a feeling of great pride that I can now offer a service to the community that has helped look after me.


Prior to opening this company, I was a serving police officer for 6 years, wearing out shoe leather in Cardiff. On my “off duty” days, I spent many hours supporting my elderly grandparents in a multitude of areas. These include practical tasks such as gardening and cooking, but also engaging in long fascinating conversations with my grandma about the ‘good old days’.


I knew should they want care in their own homes, later on in life where family or loved ones were not able to help, then I would want them to have the quality of care that they deserve.


I came to realise that by opening Right at Home in Cardiff and Newport I would be able to offer this quality care, and also ensure that other seniors or vulnerable adults looking for similar quality services could rely on me and my company.


Holly

Holly Jones

Job Title: Director of Care

Joined: 2022

Hi, my name is Holly, I have worked in care for almost ten years, starting my care journey with Right At Home when I was in university studying Education. I began as a carer and progressed through the company, firstly as admin then co-ordinator, to Registered Manager.


I left for a short time after having my daughter, to work in another domiciliary care agency as their Networking Officer, before now returning to my roots with Right At Home.


I have two young children – a son and a daughter, so when I am not at work I am generally chasing them around, stopping the baby from dribbling on the toddler or stopping the toddler from throwing things at the baby. When I am not wrestling with the children, I prefer to spend my time outdoors, walking with my dog, relaxing in the garden with a book, or trying and failing to grow things in my allotment.


I working in the care industry because I want to make a difference! I enjoy meeting people and doing what I can to ensure they have the best day possible.


I am really excited to be back as part of the Right At Home team, and I am looking forward to catching up with those I have worked with previously and getting to know the staff I have not met yet.


Charlotte

Charlotte O'Donoghue

Job Title: Area Finance Manager

Joined: 2014

I started working for Right at Home in 2014, starting off as a carer and then progressing into the office as an Administration Assistant. I then progressed to Finance Assistant and now currently working as the Finance Manager.


Within my role, I am in charge of all the financial aspects, from the invoicing to the payroll. My role plays a huge part within Right at Home, and I am grateful to have been given this opportunity to progress within a fantastic company that puts its service users and carers as their top priority, to enable the best care to be delivered in the community.


Leah

Leah Kirby

Job Title: Registered Manager

Joined: 2024

Hello,


I’m Leah the registered manager for our Cardiff & Newport region of Right at Home. I was very keen on working within the Team for the values, standards and passion for care that projected from the moment I walked through the doors.


I have worked in the health and social care sector since I was 18 and always felt this was my calling in life. I have always wanted to help and care for others, to be a part of someone’s journey, growth, and challenges and know you have made a difference no matter how small the step forward, will always bring me great self-satisfaction.


My purpose in striving forward for management was all the years of trying to make positive changes for staff and keep person-centred approaches at the heart of care.


Being amongst the workforce in the community I can relate and plan for future growth. I am committed and passionate and look forward to being a part of the Right at Home family.


Stephanie

Stephanie Jones

Job Title: Administration and Training Manager

Joined: 2020

My name is Stephanie, I joined Right at Home working in reception as an Administration Assistant. After a year of being with Right at Home, I progressed into the role of Training & Administration Manager.


My previous working roles have given me lots of experience working in an office environment, which I enjoy. I am very passionate about my role at Right at Home, at the end of my working day I feel amazing knowing that I have helped someone.


In my spare time, I enjoy spending time with my family, I have four children and also one grandchild that keeps me busy outside work.


Rhian

Rhian Richards

Job Title: Coordinating Manager

Joined: 2020

My name is Rhian, I joined Right At Home at the beginning of 2020.


Being in the care industry is a very important thing for me as it is the most rewarding job I have ever been involved in. I find it so rewarding that my actions today are ensuring that clients are having the best quality of life within their own homes. I then decided that I would like to expand my involvement within Right at Home and became part of the office team as a trainee care coordinator. The reason behind this was to help ensure that we are providing the best service for our staff members as well as our clients.


Megan

Megan Forshaw

Job Title: Deputy Care Coordinator Manager

Joined: 2020

Hi, my name is Megan, I joined Right At Home when I was 17 years old delivering care and support in the Newport Area before developing into the Office in March 2020 as a Care Coordinator, I then progressed to being the Community Development Manager for all 4 territories’ that we cover. I have now been promoted to Deputy Care Coordinator.


Working in the care industry has always been a very special and important thing to me as it has been the most rewarding part of my life and for me to be a part of. I am excited to start my new role within the office and be able to work with other professionals within the community.


Laura

Laura French

Job Title: Recruitment, Retention & Digital Marketing Coordinator

Joined: 2023

Hello, my name is Laura, and I am delighted to be a part of Right At Home as a Recruitment, Retention & Digital Marketing Coordinator. I joined the company in 2023. Every day my mind is blown by how amazing our carers are.


If you have any questions or would like to know more about the wonderful opportunities we have to offer, please don't hesitate to reach out. I am here to assist and support you in joining our compassionate and dedicated team.


Jemma

Jemma Clarke

Job Title: Office Support

Joined: 2015

Hi, my name is Jemma, I have been with Right at Home Cardiff and Newport for 7 years. I started my journey with Right at Home as a caregiver and stayed in this role for 3 years. I then decided to progress within the company and have worked in various roles within the office over the years, currently being Office Support.


I love working for Right at Home, knowing I am making a difference in people's lives every day and helping others is so rewarding.


Lisa

Lisa Hurley

Job Title: Administrative Assistant

Joined: 2022

Hi my name is Lisa, I'm really excited to be joining a new team in a new company, I've seen and heard excellent reviews from staff and clients alike.


I need something that fits around myself and my two teenage children and I believe Right at Home is the perfect solution for me.


I'm a team player and will do my best in any situation I'm given.


Kaynat

Kaynat Kosser

Job Title: Field Care Supervisor

Joined: 2022

My name is Kaynat, I am 23 years of age and I am a field care supervisor. I have been a in-home carer since the age of 18 but I have made the decision to progress in my career and I am excited to be doing it with Right At Home. It is very rewarding to be in this job as I know that I am making a difference in people’s lives.


Kieran

Kieran O'Sullivan

Job Title: Finance Supervisor

Joined: 2024

I’m Kieran the Finance Supervisor at Right at Home Cardiff & Newport. I joined the team when I was twenty-three, and I have previously been in various finance roles in the world of mortgages and accounting.


Since working here, I have loved the ethos of the business and the clear values that are present in every department.


Whilst very different to my previous roles I have learned so much and continue to learn about many aspects of the caregiving sector.