Home Instead (St Helens)

Suite 2, Fifth Floor, Century House, Hardshaw Street, St Helens WA10 1QU
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9.9 37 Reviews
  • Home Instead (St Helens), St Helens
At Home has been proudly providing expert home care to the St Helens community for over a decade. As a family-run business, care is not just what they do—it’s who they are. Their family works at the heart of their service, ensuring compassionate, professional, and reliable care for your loved ones. From directors to field care professionals, their team brings years of expertise and dedication to every home they support.

They specialize in creating bespoke care packages, ensuring clients are always at the center of their care journey. Whether you need companionship, home help, or healthcare at-home support, they are here for you.

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Care Provided by Home Instead (St Helens)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Charlotte McGregor (Director of Care Services)

Funding & Fees Guide for Home Instead (St Helens)

  • Prices

  • Available on request

Home Instead (St Helens) Reviews (37)

Total of 37, showing 21-37
9.9

Home Instead (St Helens) has a Review Score of 9.9 (9.915) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (St Helens) has 37 reviews.

Overall Experience

  • 33
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Date Published

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Review from Andrew F (Son of Client) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good experience so far. The carers arrive promptly every day and appear to adhere completely to the specific care plan we agreed when arranging the care, which was very important. Home Instead have matched a main regular carer very well to my mum's needs and she is building a lovely relationship.
This carer is highly professional in approach and constantly offers to help with jobs in the house on her visits, which is exactly what my mum needed as she usually does not like asking for help! As a result, she is getting much needed support with household tasks she was beginning to struggle with, as well as some lovely company each day.
The additional carers who come also work closely to the care plan. All carers have taken the time to get to know mum and show an interest in her life and memories, which is lovely for her. Overall I am extremely pleased with the service and mum is very happy! I would definitely recommend this service provider.

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Review from Jackie K (Daughter of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service! I contacted Home Instead because I'd noticed that my mum wasn't coping very well on her own. She is 75 and has a number of long-term health conditions. She had developed increasing anxiety during the pandemic and was struggling with everyday tasks. I don't live close by, so having
Home Instead has been a huge relief. I have been extremely impressed by the professionalism of the staff and the compassion shown to us. It was very hard for Mum to accept that she needed help, but the manager was very kind and immediately put Mum at her ease. He explained carefully and on her level what care they could offer, and how it could be tailored to her needs, without her losing her independence. She was quite nervous at first, but the manager explained how everything worked and she was soon receiving regular care at home. She has bonded really well with her caregiver and really looks forward to her visits. She now has someone to look after her when I'm not there - thank you all!

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Review from Damian W (Son of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were a bit nervous at first in getting our Mum back to her own home. The whole experience but Home Instead (St Helens) from the first visit to discuss our requirements to the introduction of the caregivers and first visits was smooth and considerate to our needs. Our Mum absolutely loves the caregivers
and has immediately struck up great friendships with them. The management are responsive and communicate accurately but with a huge depth of knowledge and compassion, flagging up issues promptly that allows us to sort our Mum's problems out before they get serious. The change in our Mum over the past few weeks has been remarkable, she has relaxed back into being at home and is thriving again. We have got our Mum in the place she feels safest with an excellent and flexible care package designed for us, by a most caring set of people. I cannot begin to thank them all enough and I wouldn’t hesitate to recommend them for quality care packages tailored to your requirements.

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Review from Jane W (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (St Helens) has been helping my Mum for the past 6 months, they have been amazing. Very caring, thoughtful and professional. I would highly recommend them. Their help has given my Dad much-needed respite time.

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Review from M H (Client) assisted by family/friend published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. The helpers are extremely good, supportive and understanding. Can't fault the service.

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Review from S W (Client) assisted by family/friend published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is an excellent company that we would highly recommend. From the office staff to carers all are willing to help, and communication to the family is great.

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Review from A S (Daughter of Client) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every contact with members of the Home Instead team, without exception, was excellent. The management team are caring, sensitive and professional. The caregivers treated Dad with kindness, dignity and respect. They supported him to retain his independence and helped him to remain in his own home for
as long as possible. Would highly recommend.

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Review from R A (Client) assisted by family/friend published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the overall service.

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Review from L M (Daughter of Client) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided and the way it was organised. All the staff that we have any dealings with have been very professional, polite and courteous. Dad agrees with the comment.

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Review from Pat G (Client) assisted by family/friend published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Considerate and understanding support with a complex needs case in Mum. I feel like she is genuinely cared about and needs are constantly updated by management and carers and always communication.

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Review from Jack W (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to my caregivers calling in on me, and they do an excellent job supporting me, nothing is ever too much trouble for them.

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Review from Eileen C (Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good. I have never had any problems and if I request a change it's always been done with efficiency. They always take care of me and listen to and take account of my opinions.

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Review from V H (Daughter of Client) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good communication. Does all that is asked. Felt the two carers are trustworthy.

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Review from Rob P (Son-in-law of Client) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the service being provided. The caregivers are cheerful, helpful, reliable and professional. The support from the office is very good. It is a relief to know that our relative is being so well looked after. Without this support he would not be able to stay in his own home.

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Review from Marina C (Daughter of Client) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provider we use are absolutely fantastic. The reviews happen frequently, any queries or issues we have are dealt with immediately and efficiently and the contacts at Home Instead are in contact frequently. Mum is more than happy with all aspects of the care she receives.


The carers are

caring and pleasant and go the extra mile even when not needed. They have become faces that mum relates to as friends. We are all extremely happy with the service and grateful we found this company and staff.

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Review from Linda H (Daughter of Client) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service good friendly carers who really care.
Punctual and reliable would certainly recommend.

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Review from Jessica S (Granddaughter of Client) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad uses Home Instead Senior Care (St Helens) and they are very good. They are very efficient and any questions I have they are sure to answer. My grandad also seems very happy when they are there and when they have been. Overall I am very happy with the service.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Home Instead (St Helens) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Home Instead (St Helens) is calculated as follows: ( (75 Excellents x 5) + (7 Goods x 4) ) ÷ 82 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (St Helens) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (1)

Julia

Julia Smith

Job Title: Managing Director

Joined: 2012

Having looked after my elderly relatives for many years I know from first-hand experience how stressful and emotional it can be looking after a loved one or having to rely on others for help in the tasks of daily living. Not being able to rely on consistent high quality care was my major concern and it meant that on leaving my job I became the main caregiver for my loved ones. I wanted be able to have confidence to know that my family were being looked after properly, with dignity and respect when I wasn't there.
I was attracted to Home Instead due to its firm belief in the independence of individuals and in the desire to provide the highest quality care to older people living in their own homes. Their ethos and values of promoting the independence, choice and quality of life for older people is simple but so refreshing and having consistent CAREGivers to enable a relationship of respect and trust to develop is essential.
My role in the business is to build relationships with local providers and organisations; look for opportunities for Home Instead to contribute to the local community, and to manage the business side of the operation.
I have developed, with my daughter, a family business with family values to enhance the lives of older people in St Helens and surrounding areas.


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