Monarch Care Services UK Ltd

Regis House, 223 Halesowen Road, Cradley Heath B64 6JE
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9.3 9 Reviews
  • Monarch Care Services UK Ltd, Cradley Heath
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Care Provided by Monarch Care Services UK Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Monarch Care Services UK Ltd
  • Person in charge
  • Lynn Fowler (Head of Operations)
Are you the Owner/Manager of Monarch Care Services UK Ltd? View your Advertising Options

Monarch Care Services UK Ltd Reviews (9)

9.3

Monarch Care Services UK Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Monarch Care Services UK Ltd has 9 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 2

Date Published

9
2
4
4
5

Review from Kay G (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service given by Monarch. Staff are very respectful, punctual and complete all tasks required in a dignified manner. Good communication between myself and the teams if there are any concerns and Mom has a good relationship with her carers.

Reply from Mr U Kaushesh, Director at Monarch Care Services UK Ltd

Many thanks for such encouraging words and positive feedback for the Monarch Team. It is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie N (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has had two nightly incidents where she has required special care from the monarch team.
I have thanked the girls personally for their help.
The staff have helped my mum up when she has not been able to do so herself and have kept her clean and presentable.

Reply from Mr U Kaushesh, Director at Monarch Care Services UK Ltd

Many thanks for your positive feedback and words of encouragement. Much appreciated by the whole team here.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dan P (Son of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your magnificent team looked after my dad for the last two years, and I just wanted to express not only my thanks but also my admiration for all of them who looked after him. They are all an absolute credit to your organisation, and you should be very proud to have them. They get the empathetic part
of their job brilliantly but also have fun, are patient and always make time for my dad, and mom.
Sadly, my dad died in hospital recently. You made his life so much more liveable and dignified through the hard work you all put in over the last two years, and I will never forget that at all.

Reply from Mr U Kaushesh, Managing Director at Monarch Care Services UK Ltd

Many thanks for your kind words and for leaving such positive feedback. It is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John P (Son of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly professional, attentive and caring service. All borne from the attitude spread across the company.
Whatever time the attendees arrive, their work is carried out with the utmost attention to detail.
My mother's welfare could not be in better hands.

Reply from Mr U Kaushesh, Director at Monarch Care Services UK Ltd

Many thanks for your encouraging words. This feedback is valuable and goes a long way in encouraging the brilliant caring team at Monarch to do even better. Much appreciated by us all at Monarch.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue H (Daughter of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 90-year-old father has been receiving care 4 times daily from 2 carers since being discharged from hospital following a fall in November.
From the onset, the carers have been pleasant, helpful and responsive to both my father's needs and my mother's.
Whilst we appreciate it is very difficult for
the team to be specific regarding times of the daily visits they have always tried to accommodate my parents' requests about times which has been appreciated particularly as my mother is an insulin dependant diabetic and has to adhere to a strict routine around mealtimes.
During the recent snowy weather, the carers still arrived every day, a huge relief to my parents.
The office staff are also polite, friendly and helpful and have recently given me reassurance regarding access to a covid-19 test prior to my father going into a care home for respite care - Monarch will do it for us, what a relief! Thank you to all the team of carers and administration staff.

Reply from Lynn Fowler, Registered Manager at Monarch Care Services UK Ltd

Thank you for such positive feedback. We are proud of our carers at this difficult time and will pass on your comments to them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Caroline R (Granddaughter of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan received care from Monarch. The care received was of a very high standard. The carers got to know Nan really well and nothing was too much trouble. The carers came in 4 times a day helped her get washed, dressed, cleaned up but most importantly spent time with her.
Lovely carers would highly
recommend.

Reply from Lynn Fowler, Registered Manager at Monarch Care Services UK Ltd

Thank You. We really appreciate this positive feedback. Carers are working hard in this difficult time and we are proud to have them as part of our organisation.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jill C (Daughter of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family were extremely reassured to know that our mum still had her usual visits from her carers during the snowy/icy weather. The carers went above and beyond, some completing visits on foot, to make sure that Mum’s needs were still met. We would also like to thank carers for continuing to work
cheerfully throughout the pandemic while taking the necessary precautions.

Reply from Lynn Fowler, Registered Manager at Monarch Care Services UK Ltd

Thank You. We appreciate this feedback and it is really encouraging for all staff during this difficult time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lindsay P (Daughter of Client) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dreadful service, all about the money. Drop clients immediately when price is questioned. Turn up at ridiculous times. Who wants to wait until 12pm and after to get up and dressed? Charging £24 an hour for the privilege as well. Disgusting! Avoid this company.

Reply from L Fowler, RM at Monarch Care Services UK Ltd

Please note that we did not drop the service, we were informed that the client's family have sourced another care provider. This was after the local authority funding ran out (which is in place for the initial few weeks) and the client was required to pay for the service themselves, as assessed by the local authority. The client's family did not want to pay for the service themselves. Also, there were no complaints raised by the client against us when the council was funding the care for the initial few weeks and this review has been left subsequently by them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah H (Granddaughter of Client) published on 20 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Shockingly bad service
Never turn up 4 days into package and we've had 5 calls instead of the 16 that were scheduled. Poor excuses. Lovely staff that are clearly stressed and overworked.
Management promise to deliver yet constantly let service users down .
Would not recommend at all.

Reply from Jennet Hartrick, Director of Operations, Monarch Care at Monarch Care Services UK Ltd

We have been trying very hard to resolve this situation with the family of this service user. The situation has arisen not through fault of our agency, as we took this package on in good faith at times which was agreed by the Hospital Discharge Team and the family. These agreed times have become a problem for the family and we have not got the capacity to change these and this is where the problem has arisen.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Monarch Care Services UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Monarch Care Services UK Ltd is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Monarch Care Services UK Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Monarch Care Services UK Ltd

What Type of Services does Monarch Care Services UK Ltd offer?

Monarch Care Services UK Ltd offers Home Care.

How many Carers does Monarch Care Services UK Ltd employ?

Monarch Care Services UK Ltd employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Monarch Care Services UK Ltd to verify any information. View our terms and conditions. Monarch Care Services UK Ltd has a Basic Service – more info.