Manorcourt Homecare (Brooke)

Amelia House, Brooke Industrial Estate, Norwich Road, Norwich NR15 1HJ
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9.4 49 Reviews
  • Manorcourt Homecare (Brooke), Norwich
Manorcourt Care offer a versatile range of domiciliary services, helping adults to pursue more fulfilling lifestyles and supporting their decisions. Examples of care packages that are available include personal care, respite, live-in care, a pop-in-service, meal preparation and occupational therapy. The brand is recognised in many regions and supports the professional development of all staff.

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Care Provided by Manorcourt Homecare (Brooke)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Tamsin Warren (Acting Branch Manager)

Funding & Fees Guide for Manorcourt Homecare (Brooke)

  • Prices

  • Committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


    We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

  • Please contact the agency
    Committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.

Manorcourt Homecare (Brooke) Reviews (49)

Total of 49, showing 1-20
9.4

Manorcourt Homecare (Brooke) has a Review Score of 9.4 (9.446) out of 10, based on 11 reviews in the last 2 years. Over all time Manorcourt Homecare (Brooke) has 49 reviews.

Overall Experience

  • 29
  • 10
  • 9
  • 1
  • 0

Date Published

49
0
3
11
38

Review from M F (Husband of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a regular user of the service, I have found that the organisation has been flexible to accommodate the changing requirements of their client. Similarly, the individual care providers have always gone out of their way to ensure that, where possible, their visits cause the minimum disruption of any
prior arrangements. Of course, this is not always possible as unforeseen circumstances arise with other service users that may impact on the timing of carer visits. When such circumstances arise, either the organisation or more usually, the individual carer will telephone to advise of delays, giving a revised schedule.
In recent weeks the organisation has increased their staffing level and, as a result, are able to arrange that care visits are normally made by the same two carers.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your lovely review. I will pass this onto my team.


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Review from David H (Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for you lovely review, I will pass it onto my team.


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Review from M J (Client) assisted by family/friend published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support of all staff, management and carers received has been excellent. As I have to attend the hospital on occasion they are only too happy to change rota times, making sure I am ready for the appointment. Many Thanks.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your lovely review, I will pass it on to my team.


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Review from Bryan L (Client) assisted by family/friend published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One or two problems. Mainly change or shortage of staff.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review, I will pass this onto my team.


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Review from D H (Daughter of Client) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are very friendly and carry out any requests with ease. Most chat with my mum and always offer to make her lunch before they leave. Very happy with the service so far as it gives me peace of mind when I cannot get there and gives my mum a bit of company for an hour or so.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your lovely comments, I will pass them on to my team.


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Review from Sonia V (Daughter of Client) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

1) On my mum's care plan it has not reflected on Mum's care plan of her wishes.
2) On numerous occasions staff have not made contact when changes have been made on staff changes (rota changes).
3) My mum is very happy with Manorcourt Homecare services.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your email. I will pass this onto my team and have the care plan updated.


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Review from S D (Daughter of Client) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are so grateful for the care and support of our mother.
The carers are very kind, helpful beyond their needs and very experienced with the care they offer. We are doing our utmost to keep our mother in her home, and without Manorcourt Homecare (Brooke), this would be impossible.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you very much for your lovely review. I will pass this on to my team.


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Review from S B (Daughter of Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank all of the carers for providing an excellent service.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your lovely review, I will inform the team.


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Review from Rosamund G (Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very good and helpful.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your fantastic review, I will forward this on to my team.


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Review from M S (Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems, excellent service at all times from my carer.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review, I will pass it on to my team.


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Review from M D (Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm quite satisfied with the help.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review, I will pass this onto my team.


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Review from V H (Client) assisted by family/friend published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The carers are very good but the office staff could do a lot better. Why has the carer report stopped being left in my blue folder? Also, the fact that there is no weekly rota sent to me is utter madness. I don't know when or who is coming.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review, after speaking to the client we are now emailing rotas to the client. I have passed all your comments on to the team.


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Review from Anne M (Partner of Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No problems - only late in the mornings at 11am.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review, I will pass it on to my team.


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Review from A Y (Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is like a friend, very efficient and sees my needs. I look forward to her visits.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review, I will pass it on to my team.


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Review from Margaret R (Client) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review, I will pass it on to my team.


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Review from Shirley B (Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish they would bring back the rotas and also that they would ring and tell me if there is any changes.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review, I will pass your comments on to the team.


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Review from Samantha W (Daughter of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful team of carers. Can't complain about anything. Carers go above and beyond and do anything needed.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your lovely review. I will pass this on to the team.


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Treated with Dignity

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Review from Arnie G (Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good groups of carers who know what they are doing.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your lovely review. I will pass this on to my team.


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Management

Treated with Dignity

Value for Money

Review from Dennis B (Client) assisted by family/friend published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always treat me with care, patience and respect. Always happy to listen to my needs. Lovely bunch of carers.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your lovely review. I will inform my team.


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Management

Treated with Dignity

Value for Money

Review from Ronald H (Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very satisfied.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review, I will forward this on to my team.


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Current Review Score: 9.4 (9.446)

Overview of Review Score

The Review Score of 9.4 (9.446) out of 10 for Manorcourt Homecare (Brooke) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.446 for Manorcourt Homecare (Brooke) is calculated as follows: ( (39 Excellents x 5) + (16 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 65 Ratings = 4.446

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Brooke) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Oct 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Inadequate

  • Responsive

    Inadequate

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (1)

Tamsin

Tamsin Cannon

Job Title: Acting Branch Manager

Joined: 2022

I’m passionate about helping people find the right care and supporting families through the process. I look forward to speaking with you about your care needs and how we can help.


Frequently Asked Questions about Manorcourt Homecare (Brooke)

What Type of Services does Manorcourt Homecare (Brooke) offer?

Manorcourt Homecare (Brooke) offers Home Care.

How many Carers does Manorcourt Homecare (Brooke) employ?

Manorcourt Homecare (Brooke) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Brooke) to verify any information. View our terms and conditions. Manorcourt Homecare (Brooke) has a Platinum Service – more info.