My Care at Home

117 Ipswich Street, Stowmarket IP14 1BB
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9.9 50 Reviews
  • My Care at Home, Stowmarket
My Care at Home takes pride in delivering care to people in their own home to provide them with an enhanced quality of life and maintain comfort and independence. They are based in Stowmarket and cover all surrounding villages towards Ipswich, Bury St Edmunds and Diss, and have been in operation since 2013.

Classified as a 'Good' provider by the Care Quality Commission (October 2018), the privately run business works hard to employ people with a similar ethos of love, care and respect, and is proud of it's company values of Integrity, Compassion and Excellence.

My Care at Home offer visits during the day, a waking night service, and a fully-managed live-in care service. All members of staff are directly employed by My Care at Home, and follow a rigorous recruitment process and an in-house face-to-face training programme. Staff have regular supervisions and spot checks to ensure that the highest quality of care is delivered at all times.

My Care at Home was a finalist in the Wellbeing Award category of the Federation of Small Business Awards (March 2022) and finalists in Suffolk Care Awards 2024 for Small Business of the year award which is testament to the support that is given to all staff members.

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Care Provided by My Care at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • My Care at Home
  • Person in charge
  • Michelle Holman (Registered Manager)

Funding & Fees Guide for My Care at Home

  • Prices

  • £33 for 1 hour +
    £29 per 45 minutes
    £24 per 30 minutes
    Waking nights at standard hourly rate
    Sleeping night £160 -staff are allowed a maximum of 2 disturbances throughout the night, up to 1 hour.

My Care at Home Reviews (50)

Total of 50, showing 1-20
9.9

My Care at Home has a Review Score of 9.9 (9.918) out of 10, based on 27 reviews in the last 2 years. Over all time My Care at Home has 50 reviews.

Overall Experience

  • 37
  • 13
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Date Published

50
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Review from Jane I (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers who have come to help mum and dad, have been kind, considerate, check the things I have asked of them, put the vacuum cleaner round if dad has asked and provided lovely companionship. Both mum and dad have Alzheimer's and vascular dementia in different degrees and everyone has been
so kind. Mum especially loves a chat.

Reply from Michelle Holman, Manager at My Care at Home

Thank you for your kind words about our service. It has always been our aim to provide an exceptional level of care. It is a pleasure to support your mum and Dad all our staff enjoy visiting them.


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Review from P C (Client) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the help and kindness of all your staff. We have enjoyed many chats about family and friends, they are always cheerful and brighten up my day.

Reply from Michelle Holman, Manager at My Care at Home

Thank you for taking the time to leave a review of our service. I am so pleased to hear you are happy with the care that we provide. It is a pleasure to provide our services for you, and we look forward to continuing to do so for many years to come.


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Review from Audrey R (Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly satisfactory in every way.

Reply from Michelle Holman, Registered Manager at My Care at Home

Thank you for taking the time to leave a review of our service. I am so pleased to hear you are happy with the care that we provide. It is a pleasure to provide our services for you, and we look forward to continuing to do so for many years to come.


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Review from C T (Daughter of Client) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at My Care at Home, Stowmarket, Suffolk always go above and beyond to help look after my mum, now 96, with advanced Alzheimer's and in her own bungalow. They provide companionship, mealtime help, jigsaws, a 'dog' (which she loves) and other activities. I can't praise them enough.

Reply from Michelle Holman, Registered Manager at My Care at Home

Thank you for your kind words about our service. It is always our aim to provide an exceptional level of care. It is a pleasure to support your mum and enable her to live safely and as independently as possible in her own home.


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Review from J B (Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have happy experience of all carers. Some I get to know as they come more often. They also get to where things are and a usual routine. I have found all carers helpful when some different to normal things occurs they can help me with - within their remit. Thank you.

Reply from Michelle Holman, Manager at My Care at Home

Thank you for taking the time to leave a review of our service. I am so pleased to hear you are happy with the care that we provide. It is a pleasure to work with you, and we look forward to continuing to do so for many years to come.


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Review from G F (Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally satisfied. How do you improve on perfection?

Reply from Michelle Holman, Manager at My Care at Home

Thank you for such a lovely review of our service, and I am so pleased to hear how happy you have been with the care that we provide. It is a pleasure to work with you, and we look forward to continuing to do so for many years to come.


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Review from Dianne J (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Care at Home stepped in to provide care for my mother who suffers from Alzheimer’s. Their twice-weekly visits provided the discrete support we asked for. They helped keep her kitchen clean, checked the freshness of fridge contents, provided companionship, assistance with shopping and whatever she
needed on the day. The ladies were so kind and patient and Mum looked forward to their visits. The communication we received from My Care was very thorough and professional but sensitive and compassionate at the same time. Lovely people. Highly recommend.

Reply from Michelle Holman, Manager at My Care at Home

Thank you so much for such a lovely review of our service. We were honoured and privileged to support your Mum.


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Review from Joy T (Daughter of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to complications in my Mum's health, My Care at Home only cared for my Mum for a short period of time, however, they came on board at short notice and we were very grateful for their help. Mum found them to be respectful and caring and our only regret is that this couldn't continue in her own home
and due to her complex needs she is now in residential care. I would have no hesitation in recommending this company.

Reply from Michelle Holman, Manager at My Care at Home

Thank you for such a lovely review of our service. It was a pleasure to meet your Mum and support her over this short period of time.


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Review from Ann N (Niece of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but appreciation for the straightforward and caring way My Care at Home supports my 97-year-old aunt to remain in her own home. The carers are all so considerate, respectful and helpful, nothing seems to be too much for them. My aunt says they are all so friendly. Management are great
too. They let us know what’s happening regularly and respond very quickly to requests. A great company which we feel so lucky to have found.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for such a lovely review of our service. We all very much enjoy visiting your aunt and it is an honour and a privilege to have been able to get to know her and to hear her amazing stories. We are so pleased you are happy with the service we provide and we look forward to supporting her for a long while to come.


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Review from Paul W (Son-in-law of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has recently started receiving visits from My Care at Home. The visits are mainly for companionship and help around the house. She is very happy with the visits and the carers that have been out to her. They are very respectful, kind, and considerate and will do whatever my mother-in-law
would like to do that day, be it going out to run errands together or help around the house. She likes how they help her forget about her various ailments. She says they make her smile. It is very reassuring when we speak to my mother-in-law about how the visits have gone and how she has been treated. We couldn’t ask for a better service, and we are very grateful to My Care at Home for the wonderful care they are providing.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you so much for your kind words about our service. It is an honour to be able to support your mother-in-law, and to be able to see the difference in her in the short time we have been supporting her is wonderful. It is also great to know that we can put your minds at ease. We look forward to continuing to support her for many years to come.


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Review from Christina P (Granddaughter of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my nan has received from My Care at Home has been brilliant. Each member of staff who care for her show her such kindness and care. If they have any concerns on their visits they are great at being in touch with me, the communication has been great. Further to that they are very organised in
planning their rotas, notifying us which carer is coming and at what time each week and if anything changes they will let me or my nan know. I feel that all the carers make an effort to get to know my nan, they come alongside and befriend her- there is no rushing in and getting the job done quickly. She feels valued by them and values them as we do as a family.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your kind words about My Care at Home. It is an honour and a privilege to support Nan to be able to remain living independently and safely in her own home. We love spending time with her and listening to her stories, and we hope to continue to do so for a long time to come.


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Review from Michael P (Son of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I give a recent example of their outstanding care. My 94-year-old mother who thanks to My care has been able to remain in her own home. But recently she was found slumped in her chair by my sister at 7.20 in the evening. We feared a stroke. My sister called me (I live an hour away) but also the on-duty
person at My Care. They came around immediately, checked Mum, gave my sister huge support and phoned 999 who sent an ambulance. I think this goes well beyond what we would have expected although to be honest this does seem to typify My Care and the care they give to customers. Their communication is outstanding. My mother had a minor TIA and is well on the way to coming home again.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your kind words about My Care at Home. It is a pleasure to be able to support Mum to continue living in her own home, and we have been so pleased to hear that she is making a great recovery and will be home soon.


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Review from Paul M (Friend of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and consistent service with a personal touch. Care has been provided to both of my parents for over three years without even one no-show the whole time. My Care at Home provides both a high level of care and companionship.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your kind words about our service. It is always our aim to provide an exceptional level of care. It was a pleasure to support your father and to continue to support your mother, and to enable them to live safely and as independently as possible in their own home.


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Review from S P (Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of My Care at Home for around seven years now and although some of the carers and staff have changed in that time, the care has not. All carers are trained to a very high standard and carry out all tasks not only in a professional manner but also are very personable without breaching
boundaries. Personal care is always carried out in the most dignified way possible whatever my needs. The rotas are sent out on the Friday before the week begins and there are rarely changes from this. I feel safe and comfortable with the care I receive knowing that I can confide in a carer or staff member if I need to and they will not betray my trust in any way. I think the fact that there are staff who have been with the company as long as I have or longer is a testament to My Care’s exceptional care of both their staff and clients.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for such a lovely review of our service, and I am so pleased to hear how happy you have been with the care that we provide. It is a pleasure to work with you, and we look forward to continuing to do so for many years to come.


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Review from Sandra F (Wife of Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of My Care at Home. When I was looking for care for my husband I preferred to have a local company. My daughter-in-law suggested this company as she knew one of the owners. It was the best thing we did for my husband. Everybody is so caring and we felt we were part of one
big family. They also helped me as I looked forward to being able to chat with them and we looked forward to their visits. Unfortunately, my husband had to be admitted to hospital and we were then advised he should go into full-time nursing care. We will miss our time with them as we came to regard everybody as our friends.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you so much for your lovely review of our service. It was an honour and a privilege to work with your husband and we all miss the both of you. We wish you both well for the future and hope he has settled into his new home.


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Review from Sandra T (Daughter of Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been surprised by the breadth and depth of support we have received from My Care At Home. Their observations have been extremely helpful and communication, with both ourselves and health services, invaluable. Staff are faultlessly professional and have relieved us of worry on many levels. Initially
our parents were resistant to having home care but have found the practical support, daily contact and developing relationships with staff both stimulating and reassuring. We would unreservedly recommend My Care At Home to other families in our area.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your lovely review of our service. It is a pleasure to support you and your parents, and we hope to continue to do so for many years to come.


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Review from Cora S (Wife of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had My Care at Home support for around a year. Unfortunately due to his illness he's being looked after elsewhere. In that time, they were very supportive to my husband and myself, they informed me if unforseen issues arose when couldn't get cover on the odd occasion. The carers who came
were very understanding of my husband's needs and treated him with respect and had time for him especially after we had block care. I can't name names but one stood out and we are very grateful to that person.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your kind words about our service. It was a pleasure to work with you both and to support your husband. We will always remember our time with him very fondly.


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Review from Bob S (Son of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The process of getting my mother registered was very quick but also very thorough. Visits started within a few days after I was emailed a rota with times and names of the carers visits.
Any unavoidable changes due to illness etc. are emailed promptly.
It is a great comfort to have someone calling
on my mother every morning for a chat and make sure she is ok. She really looks forward to the visits and she is so much brighter and more positive.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your review of My Care at Home. It has been a pleasure to meet and to get to know you and your Mum, and we look forward to supporting her for many years to come.


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Review from J W (Partner of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have used a carer service. I was initially extremely impressed with the Care Manager visit as there was clear regard to safety guidelines for both the carer and the client; my partner's needs were considered and assessed - it was extremely thorough, in a good way! The carers
are clearly extremely well trained with how to care for someone with dementia. They carry out light housework and also sit with my partner for lunch and chat to him. They are caring and respectful of us and our home and, as I found with the care manager, they are extremely professional in all they do. I feel completely at home with inviting them to look after my partner, knowing he is safe and happy in their company. Importantly, you can rely on the carer turning up - if there is a last minute issue, the office sort it so you always have cover thus I can book appointments knowing I won't have to cancel at the last minute. On Fridays, you get confirmation for the following week.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for such a lovely review of our service. = It is so important to us that we work as a team with our clients and their loved ones, and it is imperative that we do this in a safe way. We look forward to continuing to work with you both for many tears to come.


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Review from J M (Daughter of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Care at Home provides an excellent service. The administration team were always very helpful and accommodating. The carers were very respectful of my parents' wishes and carried out all tasks diligently. We would highly recommend this service.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for such lovely feedback our service. It has been an honour and a privilege to get to know, and to support, your parents.


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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for My Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.918 for My Care at Home is calculated as follows: ( (145 Excellents x 5) + (13 Goods x 4) ) ÷ 158 Ratings = 4.918

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Care at Home is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (4)

Michelle

Michelle Holman

Job Title: Registered Manager

Joined: 2015

Michelle Holman is our Registered Manager. She has over 20 years of experience in the care sector, working in both residential and home care. Michelle worked as our deputy manager for 6 years before becoming our Registered manager. She loves working in Home Care. Her standards are very high and she has an eye for detail and a drive for improving the quality of our service and maintaining our outstanding reputation that she has helped build over the years.


Julie

Julie Ponton

Job Title: Recruitment Lead

Joined: 2022

Julie has a real passion for care. She chose My Care at Home because of the care and compassion provided to her previous involvement with the company as her loved ones were previous clients. Julie's role as recruitment lead is to support new staff members in their role, providing support and high-standard training. She assists with recruitment and induction and supports all staff during the first 6 months of their employment. Julie with also be supporting the care manager to maintain the high standards of care that our staff deliver to our clients and our outstanding reputation.


Ros

Ros Bruce

Job Title: Care Coordinator

Joined: 2020

Ros joined the team in 2020 as a Care Practitioner. Her enthusiasm and dedication to the role meant that she was soon supporting the office team with on-call responsibilities.


Ros now supports the office team with rota coordination and also spends time with our clients delivering care. This ensures a keen, current, understanding of client needs and preferences which are invaluable when allocating visits.


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Stacey Beckingham

Job Title: Administrator

Joined: 2024

Stacey joined us in 2024 and has worked in an office environment for the last 17 years, carrying out a range of roles from being a case manager, through to a technical trainer, quality checker and auditor.


Frequently Asked Questions about My Care at Home

What Type of Services does My Care at Home offer?

My Care at Home offers Home Care.

How many Carers does My Care at Home employ?

My Care at Home employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Care at Home to verify any information. View our terms and conditions. My Care at Home has a Platinum Service – more info.