My Care at Home

117 Ipswich Street, Stowmarket IP14 1BB
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9.9 50 Reviews
  • My Care at Home, Stowmarket
My Care at Home takes pride in delivering care to people in their own home to provide them with an enhanced quality of life and maintain comfort and independence. They are based in Stowmarket and cover all surrounding villages towards Ipswich, Bury St Edmunds and Diss, and have been in operation since 2013.

Classified as a 'Good' provider by the Care Quality Commission (October 2018), the privately run business works hard to employ people with a similar ethos of love, care and respect, and is proud of it's company values of Integrity, Compassion and Excellence.

My Care at Home offer visits during the day, a waking night service, and a fully-managed live-in care service. All members of staff are directly employed by My Care at Home, and follow a rigorous recruitment process and an in-house face-to-face training programme. Staff have regular supervisions and spot checks to ensure that the highest quality of care is delivered at all times.

My Care at Home was a finalist in the Wellbeing Award category of the Federation of Small Business Awards (March 2022) and finalists in Suffolk Care Awards 2024 for Small Business of the year award which is testament to the support that is given to all staff members.

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Care Provided by My Care at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • My Care at Home
  • Person in charge
  • Michelle Holman (Registered Manager)

Funding & Fees Guide for My Care at Home

  • Prices

  • £33 for 1 hour +
    £29 per 45 minutes
    £24 per 30 minutes
    Waking nights at standard hourly rate
    Sleeping night £160 -staff are allowed a maximum of 2 disturbances throughout the night, up to 1 hour.

My Care at Home Reviews (50)

Total of 50, showing 21-40
9.9

My Care at Home has a Review Score of 9.9 (9.918) out of 10, based on 27 reviews in the last 2 years. Over all time My Care at Home has 50 reviews.

Overall Experience

  • 37
  • 13
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Date Published

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23

Review from N A (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my parents received from My Care was outstanding. All the staff were professional, reliable, prompt, polite and very caring. We were kept fully informed and the whole process worked really smoothly and efficiently. The agency were receptive to changing requirements and fitted in extra hours
and sessions as required as soon as they had capacity. We appreciate all that the whole team did for our parents which enabled them to live in their own home as long as possible, we can’t thank them enough for their help and support.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you so much for such a lovely review of our service. We were honoured and privileged to support Mum and Dad and we wish them so much happiness in their new home.


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Review from S A (Sister of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Care at Home have provided my brother with care and support for 2 years. They are such lovely, caring people, we could not be happier with the way they have helped him, and us, we all feel supported. The carers are always so friendly and nothing is too much trouble, if I need to call the office for
anything then the staff there have always been so friendly and helpful too. They have greatly improved his independence. Thank you.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you so much for this lovely review of our service. It has been a pleasure and a privilege to work with you and your brother.


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Review from Julia A (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the girls kind to Mum and respectful. Always helped to make it easier for us as a family. Reliable 98%, only bad weather, flooded roads were a problem but turned up as soon they could. Always kept me informed if there was a problem with anything.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you so much for this lovely review of our service. It was such a pleasure to look after Mum, and we miss her dearly.


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Review from T M (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are without exception extremely professional and caring, which is a testament to the leadership, excellent training and commitment to high standards. I feel my mother is in safe hands and I am reassured.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for such a lovely review of our service. It is so important to us that you are happy with every aspect of what we do, and feel that Mum is in safe hands. We very much enjoy visiting her and Dad and we look forward to continuing to work with you for many years to come.


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Review from Julie A (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Care at Home were until recently providing care and support to my brother who had a brain injury at birth. He recently passed away and we want to put a review on here to let people know just what an amazing company they are.
The carers were always so bubbly and friendly, they knew just how to handle
things for my brother. They would notice when he was low or worried and they always let me know if they had any concerns about his well-being, which meant a lot to me, as I could not be with him as much as I would have liked to have been.
The staff came up with ideas to help him and us and without their support I know full well he would not have been as happy as he was, Their visits gave him purpose, he so looked forward to seeing them, they would even take him out in their car for a drive and to the shops. And they gave our family peace of mind, knowing he was enjoying visits from people who clearly cared about the job they do. We were so lucky to have found them.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for such a lovely review of our service. We enjoyed supporting your brother and working with you and your family so much. He was such a gentle, kind man and he is greatly missed.


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Review from Carole D (Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Super knowledgeable, super friendly, super carers. The team care for my father, who has Parkinson’s disease and Dementia. A thorough and respectful care review was made at the beginning of his care journey, and a further care review was made after a hospital stay to ensure every detail and preference
had been considered. Every carer takes the time to make a real connection with Dad. I feel reassured knowing they are with him morning and evening, and I wouldn’t hesitate to recommend this company.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for such an amazing review of our service. It is a real pleasure to be able to support Dad, and we look forward to continuing to do so for many years to come.


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Review from Liz H (Daughter-in-law of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very committed team of carers, helping make life as easy as possible along with the admin team, kept up to date with problems and guidelines.
Having used the care company for the past two years, the service has been 100%.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you so much for your kind words. We really enjoy working with Mum, and it is great to hear how happy you are with the service. We look forward to continuing to work with you all in the future.


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Review from Debra P (Wife of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very reluctant to have carers in to support but soon changed his mind. Every carer that came in treated him with the utmost respect and we’re extremely caring and professional. My husband was given a prognosis of 8-12 weeks due to cancer and not only did they care for him but always asked
how was I was. Just an hour a day gave me a break to go for a coffee knowing that he was happy being left with the wonderful carers.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your kind words. It was an honour to be able to support you and your husband through this difficult time.


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Review from Penny S (Daughter of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Care at Home provides an excellent, friendly and reliable service. The service is well led by the care manager, who assessed Mum's support needs on an ongoing basis as her health deteriorated, overseeing appropriate packages of care. Mum enjoyed the visits from the support staff - seeing the staff
as 'friends'. As she was not always open to receiving the support she required, the staff worked discreetly and diplomatically to deliver this to the best of their ability. I was kept informed of any concerns or requirements for additional support on an ongoing basis. I appreciated the emotional support the staff provided to me during a difficult time. My Care at Home have demonstrated an excellent team approach and have provided holistic support for client and family alike.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you so much for your kind words. It has been a pleasure to work with you all and to support Mum. We always strive to deliver the very highest standard of care and support to families as well as our clients.


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Review from Marion B (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, compassionate and treats my mum like a member of their family.
Will go the extra mile to ensure Mum is safe and content, even if it means staying longer than allocated. With My Care at Home, my mum isn’t a number or an inconvenience, they strive in ensuring Mum can live at home for as long
as possible. A well run company, that cares for staff and customers, of which makes a great partnership. Wouldn’t hesitate in recommending their service.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your kind words. At My Care at Home we pride ourselves on treating all clients with dignity and respect, and we care for them as if they are our own family. I'm so pleased you are both happy with the service we provide.


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Review from P O (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the service provided for Mum - very caring companionship, and the service has enabled her to stay active and safe at home. We are very grateful for all the kindness she's received.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for taking the time to review our service. It has been a pleasure looking after Mum.


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Review from Tina M (Granddaughter of Client) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely kind and patient with my grandmother. They have kept her safe with their high hygiene standards throughout the last few months due to the Coronavirus. They contact me as soon as they have a concern or my grandmother has further needs which need to be addressed. I cannot praise
them enough.

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Review from Peter M (Husband of Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely professional and excellent communication.
The carers are well trained, dependable, friendly and professional. Always on time and never rush the care no matter the circumstances. They treat my wife with dignity and patience.
This is not the cheapest care service provider but the standard
of care provided are proof of the saying that you get what you pay for. Having used 5 different care providers over the last 11 years, there is no doubt that My Care at Home are the very best we have used.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your valued feedback. We pride ourselves on delivering personalised care with integrity and compassion, to an excellent standard.


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Review from Linda G (Daughter of Client) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find it a reliable service. The care given is varied and of an excellent standard. I have found that any queries mentioned to the office are acted on quickly and resolved.

Reply from Amanda Thomson at My Care at Home

Thank you very much for your feedback. Kindest regards, the My Care at Home team.


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Review from Kathy C (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Care has been very good to my father. Always on time, clear up and leave flat tidy. My father has moved to a nursing home now as he needed 24-hour care. Thanks for all your care. One carer in particular was extra special!

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Review from J B (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since becoming so disabled and my wife having a stroke, we have been very satisfied with daily service provided by My Care.

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Review from Jane B (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care, the carers are usually very cheerful and encouraging and we usually have a chat about families, holidays etc. I like to hear about their children.

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Review from L A (Client) assisted by family/friend published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful. Easy to chat to, friendly girls.

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Review from J H (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used their services for several years and always found the carers well trained, friendly and interested in you as a person. The high standard is a blessing and you can trust whoever arrives to care for you will meet that standard. Over the years, I have had other agencies but My Care at Home
is way up there in my estimation. Pay for quality and you get quality with them.

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Review from G G (Client) assisted by family/friend published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, see what's needed. Help me to bed if nesessary and see the door is locked.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for My Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.918 for My Care at Home is calculated as follows: ( (145 Excellents x 5) + (13 Goods x 4) ) ÷ 158 Ratings = 4.918

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Care at Home is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (4)

Michelle

Michelle Holman

Job Title: Registered Manager

Joined: 2015

Michelle Holman is our Registered Manager. She has over 20 years of experience in the care sector, working in both residential and home care. Michelle worked as our deputy manager for 6 years before becoming our Registered manager. She loves working in Home Care. Her standards are very high and she has an eye for detail and a drive for improving the quality of our service and maintaining our outstanding reputation that she has helped build over the years.


Julie

Julie Ponton

Job Title: Recruitment Lead

Joined: 2022

Julie has a real passion for care. She chose My Care at Home because of the care and compassion provided to her previous involvement with the company as her loved ones were previous clients. Julie's role as recruitment lead is to support new staff members in their role, providing support and high-standard training. She assists with recruitment and induction and supports all staff during the first 6 months of their employment. Julie with also be supporting the care manager to maintain the high standards of care that our staff deliver to our clients and our outstanding reputation.


Ros

Ros Bruce

Job Title: Care Coordinator

Joined: 2020

Ros joined the team in 2020 as a Care Practitioner. Her enthusiasm and dedication to the role meant that she was soon supporting the office team with on-call responsibilities.


Ros now supports the office team with rota coordination and also spends time with our clients delivering care. This ensures a keen, current, understanding of client needs and preferences which are invaluable when allocating visits.


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Stacey Beckingham

Job Title: Administrator

Joined: 2024

Stacey joined us in 2024 and has worked in an office environment for the last 17 years, carrying out a range of roles from being a case manager, through to a technical trainer, quality checker and auditor.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Care at Home to verify any information. View our terms and conditions. My Care at Home has a Platinum Service – more info.