My Care at Home

117 Ipswich Street, Stowmarket IP14 1BB
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9.9 50 Reviews
  • My Care at Home, Stowmarket
My Care at Home takes pride in delivering care to people in their own home to provide them with an enhanced quality of life and maintain comfort and independence. They are based in Stowmarket and cover all surrounding villages towards Ipswich, Bury St Edmunds and Diss, and have been in operation since 2013.

Classified as a 'Good' provider by the Care Quality Commission (October 2018), the privately run business works hard to employ people with a similar ethos of love, care and respect, and is proud of it's company values of Integrity, Compassion and Excellence.

My Care at Home offer visits during the day, a waking night service, and a fully-managed live-in care service. All members of staff are directly employed by My Care at Home, and follow a rigorous recruitment process and an in-house face-to-face training programme. Staff have regular supervisions and spot checks to ensure that the highest quality of care is delivered at all times.

My Care at Home was a finalist in the Wellbeing Award category of the Federation of Small Business Awards (March 2022) and finalists in Suffolk Care Awards 2024 for Small Business of the year award which is testament to the support that is given to all staff members.

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Care Provided by My Care at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • My Care at Home
  • Person in charge
  • Michelle Holman (Registered Manager)

Funding & Fees Guide for My Care at Home

  • Prices

  • £33 for 1 hour +
    £29 per 45 minutes
    £24 per 30 minutes
    Waking nights at standard hourly rate
    Sleeping night £160 -staff are allowed a maximum of 2 disturbances throughout the night, up to 1 hour.

My Care at Home Reviews (50)

Total of 50, showing 41-50
9.9

My Care at Home has a Review Score of 9.9 (9.918) out of 10, based on 27 reviews in the last 2 years. Over all time My Care at Home has 50 reviews.

Overall Experience

  • 37
  • 13
  • 0
  • 0
  • 0

Date Published

50
3
8
27
23

Review from Gary L (Son of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a good team of carers who provide varied support to enable our mum to live at home and enjoy life as much as possible in the circumstances.

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Review from Jeffrey W (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The assistance I require is more on the helping side than caring for disability, but the carers are very good in their own different ways. I am pleased with all aspects of their work and found that they will do all that is asked of them. All the carers are very pleasant in some conversations and attitude.

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Review from E C (Son of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers generally very good.
Usually punctual.
Some very good cooks.
All needs taken care of.

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Review from Peter B (Husband of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we experience a very good service. All carers we have seen have been very capable, caring and friendly.
We receive a weekly rota, by email, which gives us times and carer's names and if altered we are informed of any changes.

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Review from Chris C (Daughter of Client) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel I can rely upon My Care at Home to supply a reliable and caring service. The office staff are friendly and helpful and as I live some distance from my mother, this is essential for me.

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Review from Peta W (Daughter of Client) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers make it possible for my father to continue to live happily in his own home. They go beyond expectations; for example, when my father had a fall and I was away, a carer accompanied him to hospital in the ambulance and stayed with him until he was settled in, extending her hours to do so.

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Review from V P (Daughter of Client) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very pleased. My mother can be quite strong minded so sometimes the carers accept what she says when she says she has eaten although this does not mean she has eaten. I do appreciate it is difficult to disregard the person's opinion.
My mother has Alzheimer's and is very thin so eating is imperative
but she can be intimidating to younger staff I think. Overall they are pleasant, kind and good company and a huge improvement on other agencies we have used so I would and do already recommend them.

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Review from P D (Client) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found My Care at Home helpful, my needs as companions and though I only need light housework they are there for me.

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Review from Lou C (Daughter of Client) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had complex needs, the agency were very efficient, flexible and as cooperative as they could have been. Great care and respect was shown to my mother as to us, in what turned out to be an end of life situation.

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Review from John K (Son of Client) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care at home has been providing support and care to my mother for 2 years now. Overall I think the quality is very good but communication needs to be improved between the office and the next of kin. On 2 occasions now I have sent emails over items concerning my mother and received no response. I
had to phone them for an answer. My mum does find the carers to be very helpful, kind and considerate to my mothers needs.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for My Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.918 for My Care at Home is calculated as follows: ( (145 Excellents x 5) + (13 Goods x 4) ) ÷ 158 Ratings = 4.918

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Care at Home is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (4)

Michelle

Michelle Holman

Job Title: Registered Manager

Joined: 2015

Michelle Holman is our Registered Manager. She has over 20 years of experience in the care sector, working in both residential and home care. Michelle worked as our deputy manager for 6 years before becoming our Registered manager. She loves working in Home Care. Her standards are very high and she has an eye for detail and a drive for improving the quality of our service and maintaining our outstanding reputation that she has helped build over the years.


Julie

Julie Ponton

Job Title: Recruitment Lead

Joined: 2022

Julie has a real passion for care. She chose My Care at Home because of the care and compassion provided to her previous involvement with the company as her loved ones were previous clients. Julie's role as recruitment lead is to support new staff members in their role, providing support and high-standard training. She assists with recruitment and induction and supports all staff during the first 6 months of their employment. Julie with also be supporting the care manager to maintain the high standards of care that our staff deliver to our clients and our outstanding reputation.


Ros

Ros Bruce

Job Title: Care Coordinator

Joined: 2020

Ros joined the team in 2020 as a Care Practitioner. Her enthusiasm and dedication to the role meant that she was soon supporting the office team with on-call responsibilities.


Ros now supports the office team with rota coordination and also spends time with our clients delivering care. This ensures a keen, current, understanding of client needs and preferences which are invaluable when allocating visits.


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Stacey Beckingham

Job Title: Administrator

Joined: 2024

Stacey joined us in 2024 and has worked in an office environment for the last 17 years, carrying out a range of roles from being a case manager, through to a technical trainer, quality checker and auditor.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Care at Home to verify any information. View our terms and conditions. My Care at Home has a Platinum Service – more info.