Home Instead (Redditch and Bromsgrove)

Neptune Buildings, Beoley Road West, Redditch B98 8LY
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9.4 68 Reviews
  • Home Instead (Redditch and Bromsgrove), Redditch
Home Instead (Redditch and Bromsgrove) offers bespoke at home care with the view of supporting adults in the local community to retain their independence where they are happiest, in their own homes. They offer high quality care to suit every need from home help, personal care, companionship, respite cover, live in care, specialist dementia care, and end of life care.

All Care Professionals are hand selected for their kind, compassionate natures and go through rigorous background checks as well as classroom and online training before they start. They also provide specialist training including, Dementia, Parkinson's and End of Life training.

Home Instead guarantees continuity of care for each client, who will have a unique team of Care Professionals who they will see on a regular basis and will always stay for a minimum of 1 hour.

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Care Provided by Home Instead (Redditch and Bromsgrove)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Robinson (Registered Manager)

Funding & Fees Guide for Home Instead (Redditch and Bromsgrove)

  • Prices

  • Available on request

Home Instead (Redditch and Bromsgrove) Reviews (68)

Total of 68, showing 1-20
9.4

Home Instead (Redditch and Bromsgrove) has a Review Score of 9.4 (9.367) out of 10, based on 5 reviews in the last 2 years. Over all time Home Instead (Redditch and Bromsgrove) has 68 reviews.

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Review from S G (Daughter of Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving care since May. The initial set up meetings were informative and reassuring, everything was explained and my parents were listened to. I think Care is the key word here, Dad is most definitely cared for by everyone who visits.
The quality of the care he receives from
his regular care professionals is excellent. He has a good rapport with them, they listen to him, have a laugh! and are always proactive if anything new needs addressing. They are kind, respectful and punctual. We were worried that there may have been a stream of different people coming in, but were reassured that he would have regular, punctual carers, and this has been the case. On the odd occasion they have been unavoidably detained, they always ring and give their expected arrival time.
A couple issues that arose in the early days were promptly and reassuringly sorted.
Overall, I would highly recommend (Redditch and Bromsgrove) Home Instead.

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Review from Nicola D (Daughter of Client) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I, stumbling our way through deciding how best to care for our mum as her dementia worsened, would have been totally lost without the team at Home Instead. Mum was resistant initially but the carers took it all in their stride, gradually gaining her trust and becoming an essential part
of our lives. It is obvious that Home Instead (Redditch and Bromsgrove) choose their carers very carefully and we had total confidence in them. Communications with the office were always thorough and honest. Whenever I popped in to see Mum and one of the carers was there, I’d feel such a sense of gratitude and relief that such lovely people were taking care of her. Mum sadly died earlier this year and we were touched that many of her carers attended the funeral, a testament to the close bonds they had forged.

Reply from Gemma Allbutt, Head of Operations and Registered Manager at Home Instead (Redditch and Bromsgrove)

It was an absolute pleasure to support your mum and I know she was very well thought of by all the team. She will be greatly missed. Thank you for taking the time to leave such heartwarming feedback.


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Review from Tessa H (Daughter of Client) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, both care professionals and office staff. Management are always helpful, even for schedule changes. Care practioners are helpful, looking for jobs to do when set tasks are completed. My mother finds them all extremely professional, capable and helpful, even though he can't remember
whether they've been or not!

Reply from Rebecca Lockett, TBC at Home Instead (Redditch and Bromsgrove)

Thank you Tessa for the lovely feedback. It's a pleasure caring for your mother, it's so wonderful to see the smile on her face when she's in her garden.


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Review from Nicola M (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mother has been receiving from Home Instead (Redditch and Bromsgrove). My mother has cognitive impairment and needs a lot of mental stimulation and a lot of TLC. The carers from Home Instead really help her and are so friendly and helpful. I couldn't recommend them
highly enough. Thank you!

Reply from Gemma Allbutt, Head of Operations at Home Instead (Redditch and Bromsgrove)

Thank you so much for your review, we are very pleased to hear about how happy you are with your service! We will be sure to pass this positive feedback on to the Care Pros visiting your mum.


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Review from Paul E (Son of Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very pleased with the service we all receive from Home Instead (Redditch and Bromsgrove).
Mum likes and gets on well with the wonderful caring carers who visit regularly and we received excellent support and communication from the staff based at the office.
Thanks to all of the Home Instead
(Redditch and Bromsgrove) team for your ongoing care of Mum.

Reply from Gemma Allbutt, Head of Operations at Home Instead (Redditch and Bromsgrove)

Thank you for your feedback on your experience with Home Instead, we really appreciate it!


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Review from A D (Daughter of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father thoroughly enjoyed his time with his companion, who is excellent.
Staff are good at keeping us informed.

Reply from Gemma Allbutt, Head of Operations at Home Instead (Redditch and Bromsgrove)

Thank you for taking the time to leave us this wonderful review.


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Review from Gail B (Daughter-in-law of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother-in-law is receiving.

Reply from Gemma Allbutt, Head of Operations at Home Instead (Redditch and Bromsgrove)

Thank you so much for taking the time to leave us such a positive review, we are so pleased to hear that you are very happy with our services.


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Review from D R (Client) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have looked after my wife and I for a long time and have been excellent in every way. They tale a lot of trouble to make sure we are looked after. They are observant and spot anything which indicated we have a problem. Some of the staff go beyond their contract to give us extra service
and help. Very expensive but you get what you pay for.

Reply from Gemma Allbutt, Head of Operations at Home Instead (Redditch and Bromsgrove)

Thank you ever so much for that glowing review. It's a pleasure to be able to support both you and your wife. We will be sure to pass on the feedback to all of the team.


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Review from Nicola Q (Daughter of Client) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had Home Instead to care for her for five or six years. Initially twice per day but as she has become more frail three times per day. Should she have an episode where we have needed more visits or family were unable to take to an appointment, Home Instead have been able to support this
also. Sometimes caring for Mum can be a little challenging but with close communication between Care Supervisor, caregivers and family we can work with Mum to maintain her dignity and ensure she is properly cared for. I am grateful to have caregivers who know Mum very well and act as an early warning if she starts to become unwell. They treat my Mum with respect and patience and adapt their care to her needs. The staff who are office based are always polite and ensure that communication across the board is good. From the caregivers to case supervisors to administration it is obvious that the aim is to provide a good service tailored to my Mum's care needs.

Reply from Gemma Allbutt, Head of Operations at Home Instead (Redditch and Bromsgrove)

Thank you ever so much for that glowing feedback. Your mother is a pleasure to support and is well thought of by all the team. We are always more than happy to help in any way we can. Thank you again and we will be sure to pass this feedback on to the team.


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Review from T H (Daughter of Client) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are completely satisfied with the service and personnel and would recommend to all.

Reply from Gemma Allbutt, Head of Operations at Home Instead (Redditch and Bromsgrove)

Thank you so much for taking the time to leave us that feedback and recommendation!


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Review from J P (Daughter of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided care for my mum since the summer and we, as a family, cannot fault them; from the initial assessment we felt confident in their service, the staff are wonderful and caring and have helped my dad to look after Mum to keep them in their own home as long as possible. Initially,
Dad had reservations about having strangers in his home, however, he is overwhelmed by how brilliant they are and is very happy with the service.
Communication is excellent too and I would highly recommend them.

Reply from Gemma Allbutt, Head of Operations and Registered Manager at Home Instead (Redditch and Bromsgrove)

It is a pleasure to be able to provide that support and we truly appreciate such positive feedback. We will pass this on to the team! Thank you so much!


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Review from C P (Husband of Client) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides excellent care, and have superb management and training strategy. I would not hesitate to recommend them to anyone who has a relative that needs support and care.

Reply from Gemma Allbutt, Head of Operations and Registered Manager at Home Instead (Redditch and Bromsgrove)

Thank you ever so much for taking the time to leave this glowing feedback. We will be sure to pass this on to the team.


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Review from Sue S (Daughter of Client) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would really like to thank the team that supports Mom.
They go above and beyond to ensure Mom is happy and comfortable.
They also support our family, for example, by helping when we need to set things up to ensure Mom can look after her cat.

Reply from Gemma Allbutt, Head of Operations at Home Instead (Redditch and Bromsgrove)

Thank you so much for such lovely feedback, we will be sure to share this with the team!


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Review from Jan D (Daughter of Client) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead as caregivers for my father since October 2020. Would highly recommend this home care provider. Any issues are dealt with promptly and courteously, and follow-ups are always carried out should there be a problem with my father during a visit. The caregivers also assist my mother
with light housework when time allows. We have recently added a lunchtime call three days a week, which is working out well.

Reply from Gemma Allbutt, Head of Operations at Home Instead (Redditch and Bromsgrove)

Thank you ever so much for this delightful feedback. It is an absolute pleasure to be able to support your parents at home.


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Review from Michele M (Daughter of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been visiting my parents for about six weeks and to say that I am impressed, would be an understatement. From the first visit when a staff member came to do an initial assessment, which was so detailed and done with such professionalism, I felt that Mum and Dad would be in good hands.
I wasn’t wrong, every caregiver has been respectful and the level of care is excellent. I was concerned that my parents would struggle to have someone in their home, but the carers know how to manage this and all went smoothly and in the short time they have been visiting them they have become friends and they look forward to the visits. They handle my mum’s dementia with tact and adapt accordingly which impressed me greatly. After 2 weeks a review appointment took place again with the staff member who completed the initial assessment which was very helpful to tweak small things and I added my dad to the care plan so that the carers can provide him with support. It gives me peace of mind that they are being seen daily.

Reply from Gemma Allbutt, Head of Operations at Home Instead (Redditch and Bromsgrove)

Thank you ever so much for taking the time to leave that glowing feedback, Michele. It's so lovely to hear about your experience and the benefits you have found from our regular touch points being carried out. I will be sure to pass this on to the team and let them know. Thank you again, it is most appreciated.


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Review from Phillip Y (Client) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received a very professional, friendly and efficient service from my care team and would not want to change any of them.

Reply from Gemma Allbutt, Registered Manager at Home Instead (Redditch and Bromsgrove)

Thank you ever so much for that wonderful review. We will be sure to pass on this feedback to your team!


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Review from Moira R (Daughter of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were fortunate enough to have had Home Instead recommended by an acquaintance and have the pleasure to pass on the same to others! In our experience Home Instead provide an excellent, unrivalled service, surpassing other independent care providers, employing professional devoted carers who take pride
and pleasure in their jobs. Mother is in the best hands. We cannot fault them! Thank you Home Instead - you're the best.

Reply from Gemma Allbutt, Registered Manager at Home Instead (Redditch and Bromsgrove)

The pleasure has been all ours to be able to provide this support. Thank you so much for glowing the feedback and recommendation.


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Review from Lynn S (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers at Home Instead (Redditch and Bromsgrove) supported my father with care that initially he did not think he needed. The caregivers were all well trained and were so friendly to my father. They made him feel comfortable and he actually ended up really enjoying the visits.
I would recommend
the company to anyone considering care for a family member.

Reply from Gemma Allbutt, Registered Manager at Home Instead (Redditch and Bromsgrove)

Thank you ever so much for the feedback, it is very much appreciated. It was such a pleasure to be able to support your father.


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Review from Paul R (Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided a comprehensive and professional service over about 12 months or so for my 90 year old mother.
i could not recommend them more highly as they adapted the service sometimes at really short notice

Reply from Gemma Allbutt, Registered Manager at Home Instead (Redditch and Bromsgrove)

Thank you ever so much for your kind words and feedback.


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Review from Liz L (Daughter of Client) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has supported our mother since returning home from a period of ill health at the beginning of this year. They provide a highly professional service and we would have no hesitation in recommending them. The caregivers are friendly, supportive and caring and my mom has developed a real bond
with them - this is helped by the fact we have consistent named carers. The team are conscientious, thoughtful and just take that extra bit of time to make sure Mom has everything she needs, or reassurance if she's worried about anything. We are also supported by the team at the office, they are always friendly and approachable, keep us updated and again nothing seems too much trouble. We were recommended to use Home Instead when we were looking for a care provider and we are so thankful that is who we chose, both for Mom and also for us in what is a stressful and worrying time.

Reply from Annie Dixon-Dunn, Managing Director at Home Instead (Redditch and Bromsgrove)

Thanks you so much for your kind words - its wonderful to know the team here are making such a difference. We will make sure your feedback is shared with everyone involved.


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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Home Instead (Redditch and Bromsgrove) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Home Instead (Redditch and Bromsgrove) is calculated as follows: ( (27 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 30 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Redditch and Bromsgrove) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (6)

Gemma

Gemma

Job Title: Registered Manager & Head of Operations

Joined: 2015

My role is to lead the team to maintain outstanding standards, and to ensure we are compliant with our regulating body, the Care Quality Commission. I oversee the smooth running of all aspects of the business, whether it is Care, People or Scheduling. My aim is to always be looking to the next level and how we can always improve the experiences of both our clients and Care Professionals.


I myself have been on quite the journey with Home Instead during my tenure here. I started my career as an administrator and CAREGiver, before progressing into the role of Care Coordinator from there I moved into a role on the people side of the business as a CAREGiver Support Officer, which involved improving staff engagement and from there Head of Engagement. In 2020 I moved back to the care team and took on Registration, I believe that my extensive experience throughout the business gives me an insight into the experiences of both our Care Professionals and clients alike.


Before Home Instead, I completed a music degree at Plymouth University where I focused on helping those with Dementia by using music. I did a lot of research into this and found the evidence of enhancing the quality of life outstanding. It was working with those suffering from the condition that really made me want to dive deeper into health and social care.


I believe in our values and can gladly say I am proud to work for Home Instead whether you are a Care Professionals or a client; everyone who touches our services deserves to receive the best support and care possible.


Rebecca

Rebecca

Job Title: Head Of People

Joined: 2020

I oversee the people side of the business, ensuring that we have the infrastructure and processes in place to ensure our Care Pros feel supported and happy in their roles.


Lianne

Lianne

Job Title: Head of Client Experience

Joined: 2022

Personally, as the Head of Client Experience, my goal is to not just meet the needs of our clients and their family members but to exceed all expectations and provide a truly memorable experience. Our clients deserve the best, and I expect my team to uphold the outstanding standards that our clients have come to expect.


I oversee the care operation, leading the care team on a day-to-day basis. Ensuring that the processes that make us so different from other care companies are upheld. We match our Care Professionals carefully to each client, we will always introduce and never send a stranger. Our minimum of one-hour visits is just the start of what we offer here at Home Instead, our service is wrap-around, giving our client's family members peace of mind that they are well looked after when they can't be there.


Becky

Becky

Job Title: Care Coordinator

Joined: 2019

My role is logistical planning of our care calls, I have the responsibility to ensure that our schedules are well maintained, and that continuity is always at the heart of the service that we provide.


Rachael

Rachael

Job Title: Relations Coordinator

Joined: 2023

My role is to support and engage our lovely Care Professionals through regular touchpoints to ensure they are equipped to deliver the best care possible whilst feeling supported end to end through the process. I have a keen focus on holistic care and work with the care professionals to see how we can bring this into the daily lives of the clients we support.


Taylor

Taylor

Job Title: Team Leader

Joined: 2022

My role is to support the smooth running of the care operation, as well as my own Care Professional duties. My role is a bit hybrid, I work a lot out in the field, supporting my fellow Care Pros with support visits and competencies.


Frequently Asked Questions about Home Instead (Redditch and Bromsgrove)

What Type of Services does Home Instead (Redditch and Bromsgrove) offer?

Home Instead (Redditch and Bromsgrove) offers Home Care.

How many Carers does Home Instead (Redditch and Bromsgrove) employ?

Home Instead (Redditch and Bromsgrove) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Redditch and Bromsgrove) to verify any information. View our terms and conditions. Home Instead (Redditch and Bromsgrove) has a Platinum Service – more info.