Home Instead (Redditch and Bromsgrove)

Neptune Buildings, Beoley Road West, Redditch B98 8LY
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9.4 68 Reviews
  • Home Instead (Redditch and Bromsgrove), Redditch
Home Instead (Redditch and Bromsgrove) offers bespoke at home care with the view of supporting adults in the local community to retain their independence where they are happiest, in their own homes. They offer high quality care to suit every need from home help, personal care, companionship, respite cover, live in care, specialist dementia care, and end of life care.

All Care Professionals are hand selected for their kind, compassionate natures and go through rigorous background checks as well as classroom and online training before they start. They also provide specialist training including, Dementia, Parkinson's and End of Life training.

Home Instead guarantees continuity of care for each client, who will have a unique team of Care Professionals who they will see on a regular basis and will always stay for a minimum of 1 hour.

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Care Provided by Home Instead (Redditch and Bromsgrove)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Robinson (Registered Manager)

Funding & Fees Guide for Home Instead (Redditch and Bromsgrove)

  • Prices

  • Available on request

Home Instead (Redditch and Bromsgrove) Reviews (68)

Total of 68, showing 41-60
9.4

Home Instead (Redditch and Bromsgrove) has a Review Score of 9.4 (9.367) out of 10, based on 5 reviews in the last 2 years. Over all time Home Instead (Redditch and Bromsgrove) has 68 reviews.

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Review from Louise P (Daughter of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide an excellent service of care, consideration, kindness, encouragement and support. The carers are efficient, reliable and use their initiative to respond to our mother's needs. As a family, we deeply appreciate their work which enables us to provide our mother with the best possible
care.

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Review from R M (Wife of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregivers arrive on time. Always polite and helpful. Office staff very good and iron out any problems quickly.

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Review from Lynn W (Daughter of Client) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has carers in every day. To be honest, I really don't know what we would do without them. The girls help Mum with personal care, providing her lunch and leaving a sandwich for her tea, which enables me to still do a part time job. When I do my daily visit, I know that she has had her medication,
meals etc so we can then have quality time rather than me doing these things. Most importantly, she loves to see the girls each day for a chat and she sees them as her friends as well as carers. For a 90-year-old with both vascular dementia and Alzheimer's disease, routine is vitally important and the carers will always endeavour to keep to her regular hours. I know that my Mum is in extremely good hands as they always keep in touch with me should they have any concerns. I cannot praise these girls more highly as they are so caring and kind, thank you all.

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Review from Nick H (Son of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided to my mother has been excellent. We appreciate all the care and attention being provided by all the staff at Home Instead.

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Review from Sandra D (Wife of Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are both very pleased about the standard of care, the quality of that care that primarily my husband receives, but also the care shown towards me. The care received from the team who visit us is always consistent, we know what time they will come, who will give that care. We are always treated with
dignity and respect. My husband and I could not manage without the Home Instead team.

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Review from Sheila B (Daughter of Client) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a pensioner and it fell to me to look after my 94-year-old mother. I needed some help with mom at lunchtimes so contacted Home Instead. The girls who help me by providing lunch for my mother are brilliant. Nothing is too much trouble for them.

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Review from Donna H (Daughter of Client) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom has frontal lobe dementia and we needed initially companionship for her. However, it was unique in that we wanted Dad to still be able to go out with Mom to Redditch for example. Home Instead Senior Care (Redditch and Bromsgrove) were amazing they carefully matched the carer not only to Mom but
my Dad too! Mom's care increased - no problem! Home Instead Senior Care (Redditch and Bromsgrove) are amazing and their knowledge is up to date and they NEVER let you down.

Reply from Annie Dixon-Dunn at Home Instead (Redditch and Bromsgrove)

Thank you so much for your kind words. It truly was our pleasure to care for your Mom, she was well loved by everyone who met her.


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Review from Esther G (Daughter of Client) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care provided has been exemplary. We are sorry to be leaving due to the local authority incapacity to support this higher level of care due to limited costs available to the authority. Staff have performed above and beyond in their emotional support for the family who have suffered bereavements
and housing difficulties for the daughters of the client. They have supported me (daughter) in defamiliarising the client with her own home following a flood. They have provided good quality training to their staff to ensure they understand Vascular Dementia. We would like to thank you for all the care and support received.

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Review from M N (Son of Client) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We took on the carer services of Home Instead and we were very pleased with them. The Carers were very friendly, trustworthy and totally reliable (even after a heavy snowfall and icy roads, the Carers still turned up on time). They were very efficient in what they did and always showed great initiative
when they encountered a problem of any sort.
I would not hesitate in recommending their services to anyone.

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Review from Diane D (Daughter of Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall service given by Home Instead is first class. Each member of the team ensures the safety, well-being and happiness of my mother. We are regularly updated with information about my mother's condition and if any changes need to be implemented. The staff are always friendly and are always ready
to go that extra mile if needed.
The care package is flexible and is regularly reviewed concerning my mother's condition and needs. Wonderful service, nice people and above all, excellent care.

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Review from Peter L (Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation of recommending Home Instead Senior Care to anyone looking for an excellent service provider.
My sister needed care quickly after various illnesses with many health problems. The professionalism of their manager and although not meeting any of the care staff in person, my
sister said they were all excellent, attentive and very caring.

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Review from R M (Husband of Client) published on 26 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Home Instead carers very attentive and reliable. They clearly understand my wife's disabilities and work carefully to deal with them and support her.
The Personal care comes in two types - early morning support, five days a week and companionship/personal care three days a week or additional
as necessary.
In all cases, the ladies have excellent manners and make my wife feel comfortable. The companionship ladies are treated as friends.

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Review from L F (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using the services of Home Instead for over 2 years. During this time the service they provide has been excellent. The carers are smartly dressed, polite, are always on time and above all friendly and kind. They always go the extra mile and for my peace of mind, they picked up any
problems which were promptly reported to me.
Unfortunately, Mom, now in her 99th year has deteriorated and needs 24-hour care in a nursing home. I will always be grateful to 'the girls' who helped me keep Mom at home for so long.

Reply from Annie Dixon-Dunn, Managing Director at Home Instead (Redditch and Bromsgrove)

Thank you so much for your kind words. Our team had become very fond of your Mum and really miss her. We hope she has settled well into her new home.


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Review from Sue B (Daughter of Client) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Home Instead that was given to my late mother was excellent. She was 95 years, very independent and stubborn. She also had dementia.
The care they gave was second to none.
They provided personal care, as well as companionship, which kept my mother's dignity to the end.
The maturity of
the carers was excellent. They were kind and caring which enabled myself to keep her independence in her own home, alongside the care that I gave.
A brilliant company as my mother was bought up in care and never wanted to go back into a care home.

Reply from Anne Dunn, MD at Home Instead (Redditch and Bromsgrove)

Thank you Sue for your kind words. Receiving feedback like this makes everything we do so worthwhile.


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Review from Maria D (Daughter of Client) published on 29 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for nearly 3 years, to provide care to my parents. The staff providing care were fantastic, nothing was too much trouble, they went over and above what we expected to make sure mom and dad were cared for, allowing us to keep mom at home for an extended period which is what
she wanted.
I would not hesitate to recommend Home Instead to anyone who needs care, everyone we have dealt with from carers to staff in the office has always been helpful nothing was too much trouble during some very difficult times for all the family.

Reply from Annie Dixon-DUnn, Director at Home Instead (Redditch and Bromsgrove)

Thank you Maria, for your kind words. It has been our privilege to care for your parents for such a long time and to help them fulfil their wishes.


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Review from Greg C (Son of Client) published on 11 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had tremendous service from the Home Instead team both the caregivers and the back office team. The carers have built a strong relationship with my mother who looks forwards to their visits and regards them more as friends.
We have been impressed by the consistently high standards of recruitment
and service delivery and would have no hesitation recommending Home Instead to others.

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Review from Peter S (Son of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that everyone really cared about my mum, as an individual and built excellent relationships. They worked hard to enrich her life and came to see them very much as friends.

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Review from Bruce H (Client) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been looking after my mom for the last two years and we can only say what a wonderful programme they have.

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Review from Judith O (Client) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have seen 3 ladies who all have helped get my skin in much better order. At first, it was raw and very painful, but after applying and rubbing in ointment all over, it has much improved. Doesn't itch too much and no sore patches. All very pleasant, kind ladies who have helped me as I could not do it
myself.

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Review from Robert C (Son of Client) published on 3 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take the opportunity to say how much we appreciate all the support that your team of carers provide and, most of all, how they lift Mum's spirits and bring happiness to her life. She absolutely loves the 'girls' as she calls her carers and the outings to see horses which have been such
an important part of her life.


As my brother and I live in France and only able to visit Mum every month or two, the support that Home Instead provide reassures us that she is in the best possible hands.


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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Home Instead (Redditch and Bromsgrove) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Home Instead (Redditch and Bromsgrove) is calculated as follows: ( (27 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 30 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Redditch and Bromsgrove) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (6)

Gemma

Gemma

Job Title: Registered Manager & Head of Operations

Joined: 2015

My role is to lead the team to maintain outstanding standards, and to ensure we are compliant with our regulating body, the Care Quality Commission. I oversee the smooth running of all aspects of the business, whether it is Care, People or Scheduling. My aim is to always be looking to the next level and how we can always improve the experiences of both our clients and Care Professionals.


I myself have been on quite the journey with Home Instead during my tenure here. I started my career as an administrator and CAREGiver, before progressing into the role of Care Coordinator from there I moved into a role on the people side of the business as a CAREGiver Support Officer, which involved improving staff engagement and from there Head of Engagement. In 2020 I moved back to the care team and took on Registration, I believe that my extensive experience throughout the business gives me an insight into the experiences of both our Care Professionals and clients alike.


Before Home Instead, I completed a music degree at Plymouth University where I focused on helping those with Dementia by using music. I did a lot of research into this and found the evidence of enhancing the quality of life outstanding. It was working with those suffering from the condition that really made me want to dive deeper into health and social care.


I believe in our values and can gladly say I am proud to work for Home Instead whether you are a Care Professionals or a client; everyone who touches our services deserves to receive the best support and care possible.


Rebecca

Rebecca

Job Title: Head Of People

Joined: 2020

I oversee the people side of the business, ensuring that we have the infrastructure and processes in place to ensure our Care Pros feel supported and happy in their roles.


Lianne

Lianne

Job Title: Head of Client Experience

Joined: 2022

Personally, as the Head of Client Experience, my goal is to not just meet the needs of our clients and their family members but to exceed all expectations and provide a truly memorable experience. Our clients deserve the best, and I expect my team to uphold the outstanding standards that our clients have come to expect.


I oversee the care operation, leading the care team on a day-to-day basis. Ensuring that the processes that make us so different from other care companies are upheld. We match our Care Professionals carefully to each client, we will always introduce and never send a stranger. Our minimum of one-hour visits is just the start of what we offer here at Home Instead, our service is wrap-around, giving our client's family members peace of mind that they are well looked after when they can't be there.


Becky

Becky

Job Title: Care Coordinator

Joined: 2019

My role is logistical planning of our care calls, I have the responsibility to ensure that our schedules are well maintained, and that continuity is always at the heart of the service that we provide.


Rachael

Rachael

Job Title: Relations Coordinator

Joined: 2023

My role is to support and engage our lovely Care Professionals through regular touchpoints to ensure they are equipped to deliver the best care possible whilst feeling supported end to end through the process. I have a keen focus on holistic care and work with the care professionals to see how we can bring this into the daily lives of the clients we support.


Taylor

Taylor

Job Title: Team Leader

Joined: 2022

My role is to support the smooth running of the care operation, as well as my own Care Professional duties. My role is a bit hybrid, I work a lot out in the field, supporting my fellow Care Pros with support visits and competencies.


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