Home Instead (Stourbridge Hagley and Halesowen)

78 Worcester Road, Hagley, Stourbridge DY9 0NJ
Submit a Review
9.8 48 Reviews
  • Home Instead (Stourbridge Hagley and Halesowen), Stourbridge
Home Instead is part of a worldwide organisation but the local office is family owned and run covering Stourbridge, Hagley, Halesowen and surrounding areas.

They are proud to be providing high-quality care to the elderly in the local community. This unique care service puts the person receiving care at the centre and everything is built around providing well-trained carers who strive every day to make a difference to their clients.

Each client is only matched with a small number of staff to ensure continuity and consistency, and all of the staff are carefully recruited for their compassion, empathy and passion for caring for others.

Time with clients is never rushed because staff are part-time and visits are always at least one hour long; CAREGivers are carefully matched to each individual’s needs and are never asked to make short visits or dash from one client to the next.

The office, based in Hagley was set up in 2011 by Lorna Bath as part of the worldwide Home Instead Senior Care network which has over 190 offices in the UK, over 1000 worldwide and was recently revealed as the UK's top performer in Laing & Buisson's analysis of CQC performance as well as winning a 5 Star "Best Employers in Care" Award.

Show Home Instead (Stourbridge Hagley and Halesowen) on the Map

Care Provided by Home Instead (Stourbridge Hagley and Halesowen)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jenna Coakes (Care Manager)

Funding & Fees Guide for Home Instead (Stourbridge Hagley and Halesowen)

  • Prices

  • Our fees depend on the type of support that is required. If you would like to discuss your requirements, please give us a call.

Home Instead (Stourbridge Hagley and Halesowen) Reviews (48)

Total of 48, showing 41-48
9.8

Home Instead (Stourbridge Hagley and Halesowen) has a Review Score of 9.8 (9.810) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Stourbridge Hagley and Halesowen) has 48 reviews.

Overall Experience

  • 38
  • 10
  • 0
  • 0
  • 0

Date Published

48
3
5
14
34

Review from Lynne C (Daughter of Client) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Among other things, my mother's dementia brings a varied range, daily, of confusion, disorientation and loss of skillset. The caregivers from Home Instead fill in these "gaps" with a dignified, personalised care. They encourage the skills my mother can still recall and together with their own respectful
and professional assistance, are able to complete everyday essential care.
They are always punctual and smartly dressed and leave everywhere in good order.
My mother's needs are regularly reviewed and communication with the caregivers is excellent.
As vital as the personal care is my mother also benefits from companionship visits when family are away.

Reply from Peter Bath at Home Instead (Stourbridge Hagley and Halesowen)

Thank you for this appraisal of our support for your mother. Filling in the gaps is a lovely way of describing their role and we know your mother's CAREGivers are very attentive and aware of this, so they can adapt their own skillset to compliment whatever your mother needs. We are really pleased that you also gain some benefit by allowing you to take some well deserved holidays.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne W (Daughter of Client) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's Home Instead carers were totally professional and kind, nothing was too much trouble and they were very patient and supportive. I would wholeheartedly recommend them.

Reply from Peter Bath at Home Instead (Stourbridge Hagley and Halesowen)

Thank you so much for your review and recommendation. It means a lot from a family that we have supported for such a long time. Best wishes to you all.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D H (Client) assisted by family/friend published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff courteous and helpful. They seem to create a caring atmosphere in the home and are always punctual.

Reply from Peter Bath at Home Instead (Stourbridge Hagley and Halesowen)

Our CAREGivers will be pleased they are creating the atmosphere you want in the home when they visit, thank you!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R C (Son of Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean efficiently.
Regular on time.
Friendly.
Helpful.

Reply from Peter Bath at Home Instead (Stourbridge Hagley and Halesowen)

Thank you for your review and positive words. We always agree exact times for our visits so I'm glad the CAREGivers are on time, friendly and helpful - its what we expect as a minimum from the whole team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M C (Son of Client) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and support provided to my mom. She has a regular team of caregivers, which provide her with a consistent and orderly care package. The caregivers are always respectful and sensitive to my Mom's needs (and my dad's, even though he's not the client).
The caregivers are
always punctual and adaptable to my mom's changing needs. A really professional service. Life would be very difficult without the caregivers!

Reply from Peter Bath, Director at Home Instead (Stourbridge Hagley and Halesowen)

Thank you so much for your feedback. We are pleased that we are able to make life a little easier. I know your CAREGivers enjoy visiting and supporting your Mom and will continue to adapt to make sure the care is exactly as you want it.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janis P (Client) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Home Instead. I find them very efficient and also helpful at meeting my needs.

Reply from Peter Bath, Director at Home Instead (Stourbridge Hagley and Halesowen)

Thank you for your review. Everybody has different needs so it is great to hear that you feel your needs are being met. Please keep in touch if there is anything else we can do.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Eileen S (Client) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers are all friendly, pleasant, reliable and helpful. People in the office too are very approachable and kind. Having found this care company we realise that having such dependable, trustworthy and cooperative carers, what a difference it has made to our quality of life.

Reply from Peter Bath, Director at Home Instead (Stourbridge Hagley and Halesowen)

For us, it is not just about helping you to get through the day. We really want to make a difference so to hear you say we have made a difference in terms of quality of life is amazing. Your words are very kind and it is a pleasure to be able to help.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C L (Daughter-in-law of Client) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has multiple health concerns and needed a reliable, well organised, capable and responsive care service to help her to continue to live at home. Home Instead Senior Care were engaged in February 2019 to provide at least two care interventions each day. These interventions have successfully helped
Mum to be more confident and out-going and less anxious.
Mum has arranged additional care time to widen the scope to include supported outside activities for March 2019.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Home Instead (Stourbridge Hagley and Halesowen) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Home Instead (Stourbridge Hagley and Halesowen) is calculated as follows: ( (70 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Stourbridge Hagley and Halesowen) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jenna

Jenna Bemrose

Job Title: Head of Care

Joined: 2016

Hello, I am Jenna the Head of Care at Home Instead Senior Care. I have worked in the care industry for over 10 years now, previously working to support vulnerable adults living in their own home. I supported in various different roles including recruiting CAREGivers and managing the care packages. I believe the varied roles I have held have given me the opportunity to gain a great understanding for the care journey, from the perspective of both the CAREGiver and client.


I thoroughly enjoy my job, I am passionate about ensuring quality care is delivered and I particularly enjoy promoting independence and choice. I find it very rewarding knowing that I am part of a team who are enabling people to receive quality care in their own home. It is important to me that each individual receives the highest quality care and is treated in a way in which I would like to be treated if I was in their position. I believe that Home Instead and I share the same values and beliefs, wanting to provide quality person centred care, and I am proud to be part of the team.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Stourbridge Hagley and Halesowen) to verify any information. View our terms and conditions. Home Instead (Stourbridge Hagley and Halesowen) has a Platinum Service – more info.