Firstpoint Homecare - Darlington
Office 1.03, Darlington Business Central, 2 Union Square, Central Park,
Darlington
DL1 1GL
Prices from £25
Firstpoint Homecare - Darlington has a Review Score of 7.2 (7.167) out of 10, based on 1 reviews in the last 2 years. Over all time Firstpoint Homecare - Darlington has 1 review.
Review from K J (Client) assisted by family/friend published on 27 June 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sarah Whitaker, Business Development Manager at Firstpoint Homecare - Darlington
I am really pleased to hear that the care staff that support you cheer you up with jokes and are always chatting to you. I will make sure that they all read this. Thank you for your kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 7.2 (7.167) out of 10 for Firstpoint Homecare - Darlington is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.167 for Firstpoint Homecare - Darlington is calculated as follows: ( (1 Excellents x 5) + (5 Goods x 4) ) ÷ 6 Ratings = 4.167
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Firstpoint Homecare - Darlington is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jan 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Operations Director
Joined: 1999
Sharon joined Firstpoint Healthcare in June 1999 as the on-call manager. She has worked in the care sector for over 30 years. Sharon then became the nursing manager in the Birmingham branch overseeing a team of 10 recruitment consultants who were looking after different specialities of nursing. Sharon was promoted to Regional Manager in 2008 and then Operations Director in 2011.
When Sharon was promoted to Director she took on the responsibility of running the Homecare division and became the Responsible Individual for CQC.
In 2014, due to its size, the Healthcare division was split and Sharon took over the role of Operation Director for the Homecare division. She has a passion for working with people in the community and ensuring that they can live as independently as possible in their own homes for as long as possible.
Sharon left school in 1989 with 9 O levels and 3 A Levels and went on to do a Retail Management course for Sears.
In September 1997 she attended University to complete her adult nursing qualification. During this time she became pregnant with her 3rd Child and sadly had to leave the course.
Sharon lives in Bidford on Avon with her husband, 3 children and two dogs, whom she loves taking for long walks. She attends the gym regularly and loves to read in her spare time.
Job Title: Registered Manager
Joined: 2021
Anne joined Firstpoint Homecare in March 2021 as a Field Care Supervisor moving to the role of Registered Manager in January 2023.
Anne has a 42-year history within the health & social care sector, however, this has predominantly been in Mental Health, she worked for many years in an acute Psychiatric admissions ward before moving to Addictions & running a lottery-funded prescribed Heroin injecting clinic in Darlington.
Anne had her own 'Cheese & Wine' shop for a couple of years, which she says was brilliant (but financially not great). Before joining Firstpoint she worked within Dementia care & learning Disabilities. Anne says how her role as a Registered Manager has its ‘challenges’ but is rewarding, and her previous skills & knowledge come in very handy at times!
Job Title: Business Development Manager/Branch Manager
Joined: 2023
Sarah first started working in the care industry 33 years ago. She worked for her local council for 24 years with children and later adults with learning disabilities. Sarah left this position after gaining more qualifications and has been a registered manager for a mental health unit for adults and then a domiciliary home care company.
In January 2023 Sarah joined Firstpoint Homecare as a business development manager and then took up the role as a branch manager. Sarah loves her role and developing the Darlington branch and looks forward to the future of the business.
In her spare time Sarah likes to spend time with her family and go out walking, sadly only shorter walks these days with her elderly dog.
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