Firstpoint Homecare - Harpenden

Unit 29, Thrales End Farm, Thrales End Lane, Harpenden AL5 3NS
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9.9 11 Reviews
  • Firstpoint Homecare - Harpenden, Harpenden
Firstpoint Homecare is an experienced provider of care at home and have been caring for people in their homes throughout the UK since 2002.

Firstpoint Homecare (Harpenden) helps adults of all ages live a balanced and independent life by providing a variety of bespoke care tailored to their needs. The care provided by Firstpoint Homecare includes home help, shopping or domestic duties, daily visits and 24 hour live-in care packages, covering the areas of Harpenden, St Albans, Hatfield and Welwyn Garden City.

Their Operations Director has been with the parent company since 1999 and has a wealth of experience in the homecare sector.

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Care Provided by Firstpoint Homecare - Harpenden

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sharon Williams (Operations Director)

Funding & Fees Guide for Firstpoint Homecare - Harpenden

  • Prices

  • From £25

Firstpoint Homecare - Harpenden Reviews (11)

9.9

Firstpoint Homecare - Harpenden has a Review Score of 9.9 (9.891) out of 10, based on 11 reviews in the last 2 years. Over all time Firstpoint Homecare - Harpenden has 11 reviews.

Overall Experience

  • 10
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Date Published

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Review from F B (Son of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstpoint Homecare Harpenden are taking care of both my parents and I have been delighted with the care and service provided. The daily carers are so kind and thoughtful with my parents, I don't know what we'd do without them. The care manager is always very helpful and readily available should I need
to speak to her. Would highly recommend!

Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - Harpenden

Thank you for the wonderful review! We truly appreciate hearing about the exceptional care provided by our healthcare professionals. Best regards, Firstpoint Homecare.


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Review from V B (Granddaughter of Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers always treat my nan with dignity and respect. She feels very comfortable with all carers. They all have respect when coming into the family home. They always encourage her to do her day-to-day things. The management team are always on hand when needed and communicate with myself as and when
required. If any issues occur then I feel comfortable reporting to the senior members of staff, we have had a couple of issues but this has been resolved promptly.

Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - Harpenden

Thank you, Victoria, for your feedback! We're thrilled to hear about the positive experience you and your nan have had with Firstpoint Homecare. It's wonderful to know that they have made her feel comfortable and that they treat her with the dignity and respect she deserves. We truly appreciate your kind words!


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Review from Tim R (Son of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstpoint Homecare has looked after my mum for a few years now, they are very professional with what care they provide and keep me updated with any issues or concerns they have in regards to my mum.

Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - Harpenden

Thank you taking the time to leave a review. We are so pleased to hear you are happy with the care we provide and it is our pleasure to look after your mum.


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Review from Priscilla S (Daughter of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being introduced to First Point Home Care in May'24 we have been very thankful and feel a huge sense of relief. The care has been friendly, efficient, responsive, consistent - very important - at all levels. Not having ever needed care as a family to needing quite urgently at the point of hospital
discharge, the provision we've had for mum has been an absolute blessing. My mum has made huge improvements physically and emotionally over the weeks which has benefitted my elderly dad, and therefore me. I would highly recommend
FirstPoint Home Care. The training and care provided have demonstrated how
proactive and clinically astute the main carer in particular has been when nurse provision has been required. Relationally speaking the carers have shown kindness and compassion to mum and dad. We couldn't ask for more.

Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - Harpenden

Thank you for leaving such a lovely review. It is so nice to hear about the positive impact the care we provide has had, and it is an absolute pleasure caring for your Mum.


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Review from Lesley W (Daughter of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstpoint Homecare have been caring for mum for over 3 years. They provide regular carers who we know know well. They also know mum very well and are aware of her good days and bad days and keep me informed. They are kind, friendly, caring and happy to go the extra mile when required. They are reliable
and have never let me down. I don't know what mum and I would do without their support. Highly recommended!

Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - Harpenden

Thank you for leaving a review and expressing such lovely words. We are so thrilled to hear of the positive experience you and your family have had and the relationship you have with the regular carers.


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Review from P B (Wife of Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise more highly with carers and management care given to my husband. The carers have all been friendly, helpful with what my husband needs. They also have been very professional and made me feel at ease in their conduct. Management have also been extremely helpful and easy to talk to. All
in all, could not wish for more from the whole team 100%.

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Review from C V (Client) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an extremely bad experience with my previous care provider, it's a pleasure being cared for by Firstpoing Homecare. My carers are very respectful, polite, and forward-thinking, and attention to my needs, They are mostly on time, if for any reason they are running late, the office rings and tells
us. A joy in itself this never happened with my previous company caring for me. Everyone at First Point has been more than helpful, any little problem that has arisen has been sorted. I feel very lucky that First Point has come my way.

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Review from Melissa B (Daughter of Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, all carers are very good and if there is a problem it is dealt with very quickly with the help of management. Also, one of the carers is excellent, she has looked after my mum for quite a few years now. She understands my mum's needs as her dementia changes. She is very good at making sure
my mum eats which can be difficult at times.

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Review from S E (Wife of Client) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with our carers they are pleasant and kind to my husband. They tell him what they are going to do to put his mind at rest. Just lately they are coming at different times so it makes it difficult for me to organise his food as I prefer to do it after they have been. Before they leave
they ask me if there is anything they can do to help me.

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Review from S D (Wife of Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has late-stage vascular dementia, not easy to deal with at times. He is bedbound and totally dependent on the carers and me. He has been receiving care from First Point Home Care for over two years. It hasn't been an easy journey and I am very grateful for the care and kindness he (and I)
received from his amazing carers. The management team have been very supportive, always going the extra mile to help us. Thank you to everyone at Firstpoint especially our carers who are always happy and cheerful. I hope if you read this you know who you are! We couldn't do it without you.

Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - Harpenden

Thank you very much for your lovely review. It is so heartwarming to hear of the wonderful support you and your husband receive from our Firstpoint Homecare team. We will make sure the team see this review, best wishes.


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Review from A R (Granddaughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support are provided by First Point Home carers and the manager. They ensure they give good personal care and encourage my grandmother to eat and drink - even when this is a challenge (as of late). They remain bright and cheerful and take pride in their work. My grandmother and I
really appreciate their, care, concern and support. Thank you.

Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - Harpenden

Thank you so much for a wonderful review. It is great to hear that our carers are bright and cheerful and we look forward to continuing to care for your Grandmother. Best wishes, Firstpoint Homecare


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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Firstpoint Homecare - Harpenden is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Firstpoint Homecare - Harpenden is calculated as follows: ( (58 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 64 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Firstpoint Homecare - Harpenden is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Firstpoint Homecare - Harpenden

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Meet the Team (2)

Aimee

Aimee

Job Title: Care Coordinator

Aimee first joined Firstpoint Homecare after coming off maternity leave after having her second child. She joined as a part-time carer to fit around her children. Over time Aimee took on more hours and more responsibilities and became a senior carer for the Cambridge branch. Aimee went on to study her NVQ levels 2 and 3 and later became a senior carer for Bedford and Cambridge. Cambridge and Bedford was then taken over by the Harpenden branch where she got very much involved and became one of the team in 2018. She has more recently taken on the role of Harpenden in 2022 as Care Coordinator and Trainer.


She has been on many train-the-trainer courses to widen her knowledge and to be able to train new staff. She works closely with the other team members in the Harpenden Branch to ensure the branch runs as smoothly as it can on a daily basis to provide exceptional care to all of our clients. Aimee still manages the small team of fantastic carers in Cambridge which we are hoping to grow in 2024 to widen the area we cover.


Aimee lives in Cambridge with her partner and two boys and in her spare time enjoys spending time with friends and family and going on family holidays.


Sarah

Sarah

Job Title: Field Care Supervisor

Joined: 2018

Sarah joined Firstpoint Homecare in 2018 as a support worker in the Bedford office. Later becoming the field supervisor. Sadly the Bedford office closed and she was made redundant, 6 months later she was asked to come back and work from the Harpenden office and the rest they say is history! Sarah is a very passionate person about the work she does with clients in the community to ensure they can live at home for as long as possible with their families and loved ones as well as supporting people who are living on their own.


Sarah has been working in the care sector for 20 years, she has worked in all aspects of the care sector from support workers to senior carer team leader and now field care supervisor. She is currently working her way through her NVQ5 in management leadership, which she is enjoying.


Sarah lives in Bedford with her husband and two boys who are both heavily involved in football, so when she is not being a football mum/ taxi in her spare time, she enjoys going to the gym and meeting up with her friends and travelling.


Frequently Asked Questions about Firstpoint Homecare - Harpenden

What Type of Services does Firstpoint Homecare - Harpenden offer?

Firstpoint Homecare - Harpenden offers Home Care & Nursing Care.

How many Carers does Firstpoint Homecare - Harpenden employ?

Firstpoint Homecare - Harpenden employs 59 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Firstpoint Homecare - Harpenden to verify any information. View our terms and conditions. Firstpoint Homecare - Harpenden has a Platinum Service – more info.