Elite Care 24/7 Birmingham

Suite 4, 156 Hockley Hill, Birmingham B18 5AN
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5 Reviews
  • Elite Care 24/7 Birmingham, Birmingham
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Care Provided by Elite Care 24/7 Birmingham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Iva Deol (Manager)
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Elite Care 24/7 Birmingham Reviews (5)

Over all time Elite Care 24/7 Birmingham has 5 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 2

Date Published

5
0
0
0
5

Review from Penelope D (Partner of Client) published on 11 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Consistently bad service, the carers are lovely and a credit to the company, but are regularly sent alone when 2 carers are required. Carers are expected to make journeys between service users homes to totally unrealistic times frames. Management is very poor and it is often difficult to contact them.
Despite a formal complaint being made in writing, no response has been received, not even an acknowledgement and the complaint handler does not return telephone calls. The only reason to remain a service user of this company is the dedication of the care staff. I will be making a referral to the Care Quality Commission and Social Services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from James (Partner of Client) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my other half's health has declined, he requires hoisting with 2 care staff. We can't praise the staff enough for all the help and support they have given him and ensuring he remains independent and active. There were a few teething issues at first but once we had spoken to the office it was all
resolved immediately.
If a carer is running late they will ring us to inform us and the other carer will just get on with preparing stuff and other things they can do alone until the other staff arrives. If my other half doesn't require hoisting and the carer is running late, I'll tell the other carer to let them know they don't need to come as they can do other jobs alone without hoisting. We understand that the bus services are not reliable but the care staff always keep us updated. I can't fault this company at all. Highly recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Aaran (Grandson of Client) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Consistently bad service, the carers are lovely but are regularly sent alone when 2 carers are required. Carers are expected to make a 30-minute drive in less than 10 minutes. Management is very poor and is often arrogant and rude when contacted.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle T (Relative of Client) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care company, looked after my grandparents. They had a great team of carers which looked after my grandparents with dignity and respect.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally S (Daughter of Client) published on 3 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were excellent, treated my dad with dignity and respect. Never used a home care company before and wasn't too keen on the idea in the beginning but Temple Mead Care has changed my opinion of care at home. Thanks again

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Elite Care 24/7 Birmingham

What Type of Services does Elite Care 24/7 Birmingham offer?

Elite Care 24/7 Birmingham offers Home Care.

How many Carers does Elite Care 24/7 Birmingham employ?

Elite Care 24/7 Birmingham employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elite Care 24/7 Birmingham to verify any information. View our terms and conditions. Elite Care 24/7 Birmingham has a Basic Service – more info.