What Type of Services does Equicare Services Ltd offer?

Equicare Services Ltd offers Home Care.

How many Carers does Equicare Services Ltd employ?

Equicare Services Ltd employs 48 carers.

Equicare Services Ltd, The Charter Building, Charter Place, Uxbridge, London UB8 1JG

Review from Yvonne A (Daughter of Client) published on 30 August 2024
Submitted via Website • Report

Overall Experience

We are long-standing users of Equicare, they provide home care support to my mum with dementia. The carers are kind, efficient and timely. Her carer is a particular favourite and spent time and patience supporting mum so she could attend her granddaughter's wedding recently. The management team are

also supportive, with a particular mention to the Administrator who is always super helpful. I would recommend Equicare as a home care provider for older people.

Reply from Holly Brooks, Administrator at Equicare Services Ltd

Thank you for your kind words we also appreciate the time you have taken to leave us a review. It is a privilege to support mum and we will continue to do so at the required standard.

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Review from Anver J (Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience

We have been quite happy with the care provided by the carers at Equicare and they understand the needs of the service user. The carers arrive on time and perform their duties to a high standard.

Reply from Holly Brooks, Administrator at Equicare Services Ltd

Thank you so much for your kind words! We also appreciate the time you have taken to review us. We will endeavour to continue providing the quality care that is expected.

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Review from M M (Father of Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience

It is working nicely at the moment. The staff are very happy with my son and he loves and recognises the lady that comes and is comfortable with her. She is on-time, discusses my son’s care with me, and plans ahead where she is taking him for care (and sends me the activity pictures).

Reply from Holly Brooks, Administrator at Equicare Services Ltd

Thank you so much for taking the time to review us! We appreciate this highly and we will continue to support your son and family at a high standard, ensuring all needs are continued to be met. Best wishes, the Equicare team.

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Review from Caroline M (Mother of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience

I have been very happy with the agency staff. The management have always considered my needs and my child’s needs. They have always communicated efficiently regarding the rota and if I am happy with things. They were always available if there was a problem and the issue would be rectified quickly. The

caring staff are helpful and friendly. I found them to be especially reassuring when my daughter's health deteriorated. It didn’t phase them and they were calm, confident and caring with my daughter and me.

Reply from Holly Brooks, Administrator at Equicare Services Ltd

Thank you so much for taking the time to review us! We appreciate this highly and we will continue to support your daughter and your family, ensuring we can support in every way possible so all needs are continued to be met. Best wishes, The Equicare team.

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Review from James D (Son of Client) published on 17 February 2023
Submitted via Website • Report

Overall Experience

Looked after my sister with care and respect, communication with family was excellent with wonderful carers. I highly recommend Equicare Services as they do treat clients with compassion and dignity.

Reply from Holly Brooks, Administrator at Equicare Services Ltd

Thank you so much for taking the time the leave us a review, it has been a pleasure to support your loved ones. Kindest regards.

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Review from Richard H (Son of Client) published on 27 May 2022
Submitted via Website • Report

Overall Experience

Equicare looked after my mother very well. She had two carers in every day. She built up a particularly close relationship with the carer who came every morning. We found Equicare reliable and when on a few occasions there were questions or issues, they were very responsive on the phone. The management

took an interest in how things were going and warned us in advance if a carer would be delayed or changed for any reason. I would recommend Equicare to friends and family.

Reply from Holly Brooks, Administrator at Equicare Services Ltd

Thank you so much for your kind words, we also appreciate the time you have taken to leave us a review. We are privileged to have known and looked after your mother and built up the relationship we had with her. She will be missed dearly by many.

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Review from J D (Mother of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience

This is the second time we have used Equicare. The carers we had were all very good. They were responsible for all our daughter's care needs, who is physically disabled with learning difficulties. They engaged with our daughter, something other agencies have not done. Our daughter was very happy with

them (she is able to express dislike). They listened to our guidance regarding how to care for our daughter. They arrived on time (unlike other agencies we have used). The office staff were always very helpful.

Reply from Holly Brooks, Administrator at Equicare Services Ltd

Thank you for the kind words. It is our privilege to care for your daughter and from regular feedback with the staff they have grown a good relationship with her. We look forward to supporting her and assisting with her care needs in the future.

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Review from Caroline (Niece of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience

The carers at Equicare Services were invaluable in assisting our family to offer the care and support that my Aunt required due to her ill health. They ensured that she was able to stay in her own home for as long as possible, which was her wish. Over the last few years, they provided a personal, informed,

and caring service. They were patient, tolerant, and accepting of her needs and her struggles at times.

Reply from Holly Brooks, Administrator at Equicare Services Ltd

Thank you Caroline for taking the time out to write a review! It is highly appreciated. It is reassuring to know that our staff met your Aunt's required needs and expectations. Best wishes, The Equicare team.

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Review from David W (Grandson of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience

Equicare has been absolutely amazing throughout this last year, my grandfather has never had care before and was apprehensive at first. From the moment we had the assessment to placing the best carer for my grandfather, everyone at Equicare made him feel like he was in control and had a choice.
Highly

recommend and thank you from the bottom of my heart.

Reply from Sharon Sohal, Registered Manager at Equicare Services Ltd

Thank you for your kind words and appreciation, it has been honour to look after your Grandfather, he always made the carers smile with his witty sense of humour. He will be sadly missed, may his soul rest in peace.

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Review from Marian K (Daughter of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience

The care that my father received was outstanding. He always had the same carer and formed a very good bond with her. Initially, he was reluctant for care as he had been a very independent man but eventually he accepted the situation and the carer became a very good friend. It certainly made the last

few months of my father's life more enjoyable. If I needed to contact the care company my requests were dealt with immediately and I also felt I was dealing with a friend. This helped me incredibly as I knew I had their support. I would certainly have no hesitation in recommending this company to anyone.

Reply from Holly Brooks, Administrator at Equicare Services Ltd

Thank you for the kind words. It was our privilege to care for your father, he had some amazing stories about his life which we will forever remember. He is and will always be dearly missed.

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Review from Laura (Daughter of Client) published on 6 July 2020
Submitted via Website • Report

Overall Experience

This was my first time looking for care services for my dad but I couldn't have been in better hands. I contacted several companies but from the first conversation with Equicare, it was clear that they cared deeply and had an appreciation for the situation. In the midst of a difficult time, exacerbated

by the COVID-19 context, help and advice was on offer even before care formally started. They were brilliant with my dad making the effort to ensure the same carer was available and he was very much at ease and looked forward to the visits each day. Equicare have been expert throughout and provided a level of support well beyond the daily visits that has eased the transition to care for my dad now he is back in his own home. I cannot thank them enough for making a challenging time that bit easier and better for all and would not hesitate to recommend them or use them again in the future.

Reply from Sharon Sohal, Registered Manager at Equicare Services Ltd

Thank you so much for your lovely feedback.
We truly enjoyed providing assistance to your lovely dad and wish him all the best back at home.
If you need any advice on anything care related, just get in touch and we’ll do our best to help.
Kind Regards
Sharon

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Review from Shamin K (Daughter-in-law of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience

The carers were the best we have had, they treated Mum with respect and dignity and a great deal of passion. Very accommodating, I would highly recommend Equicare Services.

Reply from Holly Brooks, Administrator at Equicare Services Ltd

Thank you so much for your kind words, we really appreciate your feedback. We are privileged to have known and looked after your mother, she will be missed dearly.

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Review from S H (Wife of Client) published on 5 February 2020
Submitted via Website • Report

Overall Experience

This agency has looked after my husband and also been very kind to me. We have a lovely lady that will always ask me if I am ok too. It’s nice to know there are good and trustworthy care companies out there. We love the manager and managing director, they also are always at hand to help. Thank you once

again.

Reply from Sharon Sohal at Equicare Services Ltd

Thank you for your kind words, we endeavour to provide the best possible service to you and your husband. Sharon Sohal

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Review from D G (Daughter of Client) published on 31 January 2020
Submitted via Website • Report

Overall Experience

My family and I would like to say a huge thank you to this care company. Mum has her regular carer who is attentive and goes the extra mile. We have peace of mind with the care provided. Highly recommend this amazing care company.

Reply from Sharon Sohal at Equicare Services Ltd

Thank you for your kind words it is a pleasure to look after your mother, she has such pleasant stories to enlighten our days with.

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Review from J K (Daughter-in-law of Client) published on 25 April 2019
Submitted via Website • Report

Overall Experience

We have been using the services of this care provider for the past 18 months.
They look after my 96-year-old father-in-law and my 90-year-old mother-in-law. Due to their care, compassion and reliability they have allowed my in-laws to remain in their own home and keep their independence.
Their

carer has become a friend of the family and goes over and above her normal duties to ensure their well being - thank you to her.
Any queries are dealt with quickly and efficiently by the office and I would not hesitate to recommend their services.

Reply from Sharon Sohal at Equicare Services Ltd

Thank you for the kind words. It is our privilege to care for your in-laws and from regular feedback with the carer she has emphasised that they enjoy spending time together. We look forward to supporting their care needs in the future.

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Review from V S (Mother of Client) published on 7 February 2019
Submitted via Website • Report

Overall Experience

Very approachable care agency. They are aware of the needs of the service user and will endeavour to deliver a great service and one that suits the client.

The office staff are always helpful and will always answer your queries if you have any.
Good telephone manner and good communication always.

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Review from Annette K (Client) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience

I have the best carer ever, she always helps me in everything. I only like her because she is the only good one for me.

Reply from Holly Brooks at Equicare Services Ltd

Thank you very much for your response. it is so rewarding to hear that you are so happy with the service you and your carer share such a good bond. we endeavour to meet all of our client's needs and we look forward to seeing more of your fabulous artwork!

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Review from Daniel H (Brother of Client) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

My brother was an alcoholic with all the associated problems. He received twice-weekly visits from Equicare initially there were some issues with a couple of carers but for the last 12 months everything has been fine with committed carers and support staff, unfortunately, my brother died Mid December.

Reply from Holly Brooks at Equicare Services Ltd

Thank you very much for your response Daniel, we are very glad we got to a point where your brother was matched to the right carer and they shared a close bond, we really felt like we had made a massive change in his day to day life. he will be missed dearly.

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Review from Lynn B (Daughter of Client) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

Very good.

Reply from Holly Brooks at Equicare Services Ltd

Thank you, Lynn, for taking the time to review us! We appreciate this highly and we will continue to support yourself and your family at a high standard ensuring all needs are continued to be met.

Best wishes,

The Equicare team.

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Review from Cindy D (Mother of Client) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

My son's main carer is extremely reliable, punctual, trustworthy and caring. I am very happy with them. The availability of the second carer can be erratic at times or not available.

Reply from Holly Brooks at Equicare Services Ltd

Thank you for taking the time out to write a review, it is highly appreciated. It is reassuring to know that our staff are meeting your required needs and expectations and we will continue to work on exceeding your expectations.

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